Trusted Agent profile · Luton · Bedfordshire
Verified
★★★★★
932 reviews across 3 platforms
8 Wellington Street, Luton, Bedfordshire, LU1 2QH
Part of Lenwell Property Services, see every office.
Lenwell Property Services's office in Luton, Bedfordshire, at 8 Wellington Street, is rated 4.4 out of 5 across 932 reviews on three platforms, including 867 Google reviews rated 4.5. It won Platinum in The Trusted Agent 2026 awards, one of three awards Lenwell Property Services won in 2026.
867
Reviews on Google
This office
8
Reviews on Facebook
Business-wide
57
Reviews on The Trusted Agent
This office
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have been dealing with Malik Miah of Lenwell Luton now for a few months over a purchase and i find him absolutely brilliant. He has been very helpful and a ...Read all 2 from buyers
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 20 from landlords
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 27 from tenants
Since 1990 Lenwell have been delivering the highest standard of residential letting and management services for landlords throughout Bedfordshire and Northamptonshire. With Offices in Bedford, Dunstable, Milton Keynes, Northampton & Luton, Lenwell manage over 2800 properties and employ 35 full time staff. We are full members of ARLA (Association of Residential Letting Agents), have achieved the quality standard ISO9000 with the British Standards Institute and ensure all staff work towards and achieve the ARLA 2000 qualification.
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Luton office, from every platform, shown as written. First names only.
5/5
The Trusted AgentExtremely helpful
During a stressful time finding a property I found Sarah to be very helpful, supportive and patient. All staff at Lenwells I spoke with were all polite on the whole
Dear Sadie, I'm glad to hear that we were able to help you
5/5
GoogleVery professional call from Jordan. Extremely helpful and knowledgable and has already sent further details of other properties and also contacted another branch for us.
Thank you so much Sam. It’s really nice to hear you were happy with Jordan
5/5
GoogleHolly always deals with our queries in a professional manor, understands our requirements and provides excellent service every time. She’s a credit to your company.
Thank you so much Sian that’s great to hear. :-)
5/5
GoogleDaniel dealt with my maintenance problems quickly
Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
The Trusted AgentExcellent very helpful
Very helpful and supportive at a time Where I had a few issues they helped and supported me will use them all the time very good service and estate agents
Thank you Stephen for the kind words, I'm delighted you are happy with the service we have provided. Best wishes, Rob Wellstead Managing Director
5/5
GoogleEmily and Sarah have been great help! They have been really quick at helping me find a place and have been professional throughout! :)
Thank you Chloe. I hope you will be happy in your new home. We wish you all the best. Thank you for the review and we will let the ladies know you are happy with our service.
5/5
GoogleImmediate response, they tried to help us as much as they could. We are very happy with the value for money
Dear Gogo Ziz, Thank you for the great review of our Lenwell Letting Agents Luton team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleDan dealt with my repairs very quickly
Dear Logan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe best advisor for finding a property.
Dear Abhishek Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery professional call from Jordan. Extremely helpful and knowledgable and has already sent further details of other properties and also contacted another branch for us.
Thank you so much Sam. It’s really nice to hear you were happy with Jordan
5/5
GoogleSpecial mention for Holly who is always very quick at replying to my emails and getting work organised. An asset to the Lenwell team!
Thank you Sean
1/5
GoogleDisgusting Treatment of Fellow Humans even at your lowest time 0 STARS If possible.
Dear Sir/Madam We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleThank you for the amazing service you provided, i would certainly recommend you to others. Very efficient and very helpful throughout whole house move process.
Thank you Mohammed, that’s really kind of you to say so and thanks for the nice review :-)
4/5
The Trusted AgentClient for sixteen years!
For the most part I am generally very happy with Lenwell otherwise I would not have stuck with them as long as I have. Occasional frustrations with communication but usually put right quickly when I bring it to their attention. They have some very nice and efficient staff in both Management and Lettings and one or two who are exceptional!
5/5
GoogleQuick and easy to work with. Very helpful when I had questions.
Dear Simon, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThank you for the amazing service you provided, i would certainly recommend you to others. Very efficient and very helpful throughout whole house move process.
Thank you Mohammed, that’s really kind of you to say so and thanks for the nice review :-)
5/5
GoogleSmoothly processed everything from starting. Very supportive and nice.
Dear Abhishek Kumar Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThey are really good at their jobs and really invested into helping their customers. I got the best apartment with their help! Thanks guys!
Thank you Maria it’s been a pleasure to help you both out. Many thanks
5/5
GoogleAs a contractor for Lenwell Property Management Its a pleasure working with Kim Horsler and the staff very professional and great communication
Thank you for the review Paul its great to have you with us.
5/5
GoogleVery good agents, best managments, best service with any faults, any deffects, any isuess, any problems, for me and my family best agency, cheers
Thanks Sebastian that’s great to hear. We are glad you are happy.
1/5
GoogleVery poor management. Unprofessional and not responsive. Absolutely horrible. The worst agents around.
Dear Miranda We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleHad dialogue with James Eggleston who was very helpful and informative. 👍 …
Hi Paul , We are very happy to have provided you with such a positive experience! Many Thanks Customer Care Team
5/5
GoogleKim Horsler helped me to resolve my queries regarding property I live in very quick and on high level of professionalism.
Brilliant to hear!
5/5
GoogleRobert Carter responded on time to address my queries. I am very happy with his level of professionalism.
Dear Andrew Swanzy! Thank you for taking the time to review your recent experience with our Lenwell Letting Agents Luton branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
20 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
27 reviews from tenants, rated 4.6 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Luton won Platinum; Lenwell Property Services, Dunstable won Trusted Agent; Lenwell Property Services, Milton Keynes won Trusted Agent.
Tell us what you need and we'll pass your enquiry to Lenwell Property Services and up to three other top-rated agents near Luton.
