Trusted Agent profile · London

Robertson Smith and Kempson London reviews

★★★★★ Excellent

799 reviews across 2 platforms

137 High Street, London, W3 6LY

Part of Robertson Smith and Kempson, see every office.

Robertson Smith and Kempson's office in London, at 137 High Street, is rated 4.7 out of 5 across 799 reviews on two platforms, including 639 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

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4.8 / 5

639

Reviews on Google

This office

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160

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

My experience buying property with RSK was very good. Carla Bergonzi was very professional and, despite the very tight deadlines, she made everything work and made the process way more bearable. I really appreciate all her efforts and that she kept poking every single party involved to get everything done in time.

Diego · 15 June 2023

Agent replied · 14 June 2024

Dear Diego, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Highly recommend purchasing a property through RSK. Cameron was very helpful throughout the entire buying process from viewing through to exchange and completion. Highly professional, personable and diligent in the service offered, he was a pleasure to work with. Thanks again for all your help and making it such a smooth process!

Holly · 15 June 2023

Agent replied · 14 June 2024

Thank you so much for your review. Cameron will be delighted you have taken the time to post this. We wish you luck in your new home and if we can be of assistance again in the future, we look forward to hearing from you. Kind regards Sarah Tranter, Customer Relations Manager

5/5

Google

I would like to thank Angelina and Priyesh from lettings for their great service. Their database of corporate clients was vast and my flat was rented within a week of being on the market. Angelina was incredibly informative and made the whole process so easy. I highly recommend her and RSK Acton!

Christina · 15 June 2023

Agent replied · 14 June 2024

Dear Christina, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We briefly interacted with RSK but have been positively surprised with their service. Gaetano from RSK Acton was helpful, accommodating and truly determined to secure us a property, which isn't always the case with agents. Highly recommended.

Iva · 15 May 2024

Agent replied · 14 June 2024

Dear Iva, Thank you for your kind comments regarding the Acton team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team

1/5

Trustpilot

Would give 0 stars if I could

Would give 0 stars if I could. Shockingly embarrassing to call this company an estate agency. They put properties online that are no longer available. People on the phone are rude. Stay well away!!!

Kings · 31 January 2026

Agent replied · 21 March 2026

I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations

5/5

Google

Had a great experience with RSK ACTON . Property listed & full asking price offered within one week . Completion three months later . Thanks Cameron

Paul · 9 November 2024

Agent replied · 9 December 2024

Dear Paul, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah

5/5

Google

James Merceron helped us with our property search. James was always extremely professional and knowledgeable with excellent communication. We appreciated it and would definitely use RSK again. Thank you!

Georgina · 24 September 2024

Agent replied · 24 October 2024

Dear Georgina, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah, Customer Relations Team

5/5

Google

Angelina King was a great help during our property search - thanks for being warm, attentive and for really considering our property needs! I would really recommend her if you are looking for a property in the area.

Fern · 15 April 2024

Agent replied · 14 June 2024

Dear Fern, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah, Customer Relations Team

5/5

Google

Aadam was incredibly helpful from the moment I started looking at properties. He always responded quickly, found listings that perfectly matched what I wanted, and made the process smooth and stress-free. I would highly recommend him to anyone!

Andrew · 15 April 2024

Agent replied · 14 June 2024

Dear Andrew, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah, Customer Relations Team

5/5

Google

Lara was truly lovely to work with. Whilst she wasn't able to find us our next flat I wouldn't hesitate to reach out to her again to assist us with our search.

William · 26 July 2024

Agent replied · 25 August 2024

Dear William, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

4/5

Google

I recently used Robertson Smith & Kempson Acton Estate Agents for the sale of my flat, and I was thoroughly impressed with their service. The team worked exceptionally hard to attract interest to the flat and kept me well-informed with viewings and feedback throughout the process. Their effectiveness in managing my sale was commendable. A special mention goes to James, who consistently kept me updated on everything that was happening. He was always very friendly and approachable whenever I called in. The only downside was that their fees seemed comparatively expensive compared to other local agents, especially considering the value my flat sold for. Nonetheless, I would highly recommend Robertson Smith & Kempson to anyone looking to make a property sale in the local area.

Ben · 26 July 2024

Agent replied · 25 August 2024

Dear Benjamin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 4* service. Kind regards, Sarah, Customer Relations Team

5/5

Google

Andra from RSK Acton was really nice , helpful and patient as well in my search for a new property to rent. He was easy to reach , regularly got in touch to make sure everything went well. Definitely recommend Andre. He’s a great guy to work with!

Tsz · 19 August 2023

Agent replied · 14 June 2024

Dear Tsz, Thank you for your kind comments regarding the Acton team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Angelina is very kind, professional, beautiful estate agent. She has helped me with my search and found me the property of my dreams. I have been a tenant with RSK for four years and can say they stand out from all the other estate agencies. Would highly recommend!

Sittie · 19 August 2023

Agent replied · 14 June 2024

Dear Sittie, We really appreciate you taking the time to leave such lovely comments about Angelina. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I would like to thank Komail, for its efficiency, availability, speed and professionalism. He tried to help me in the best way and i will soon receive the keys of my new house. Living in london I often moved house, I never had such an amazing agent. Thank you Komail.

Rosaria · 15 June 2023

Agent replied · 14 June 2024

Dear Rosaria, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Had a brilliant experience with this agency. Our agent Blair helped us find a property to rent, he offered an excellent service and was always there to assist us, giving us the best advice and answering our many questions. Huge thanks to Blair and the agency for all the help.

David · 15 June 2023

Agent replied · 14 June 2024

Dear David, Thank you for your kind comments regarding the Acton team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

From the start of the letting process to the finish RSK, Acton have been not only professional but helpful and accommodating. They kept us informed and did what they said they would. I’m not easy to impress but both Priyesh and Angelina were excellent. Don’t hesitate to use their services.

Wendy · 15 June 2023

Agent replied · 14 June 2024

Dear Wendy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Cameron was extremely helpful throughout the entire buying process for our first home. He provided us with great service and helped us with everything we needed. RSK are friendly, approachable and very professional. They made a stressful process quite easy. We cannot recommend them highly enough. Thank you very much!

F · 15 June 2023

Agent replied · 14 June 2024

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

As well as using them for letting, I also instructed RSK to work on the sale of my flat. Toby and Cameron were communicative, open and professional throughout quite a long process, and I'd highly recommend RSK as an agency.

James · 15 February 2024

Agent replied · 14 June 2024

Dear James, Thanks for the great five star review! Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Really happy with the service from the Acton Team. Comfort Osobu was amazing and incredibly helpful. She went over and above duty to ensure we had any and all information we needed when we needed it, and constantly kept us in the loop on our property search (something I can confidently say you won't experience everywhere!!!). Once we'd decided on the property, everything was sorted in a swift 12 days. Couldn't be happier!

Rasha · 16 June 2019

Agent replied · 14 June 2024

Dear Rasha, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Acton Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Angelina is a genuine credit to her team. I rang up enquiring about a property that my best friend and I wanted to move into. Sadly, we weren't able to rent it. However, she quickly recommended another property which we were accepted on!!! I'm over the moon with the customer service and help she provided. Thank you so much, Angelina!!!

Savannah · 15 June 2022

Agent replied · 14 June 2024

Dear Savannah, We are thrilled to hear that you are pleased with the service you have received from our Acton office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Lara was incredibly helpful and kind. She responded to my questions promptly and always got back to me quickly. Her professionalism was outstanding.

Souka · 2 December 2024

Agent replied · 9 December 2024

Dear Souka, We really appreciate you taking the time to leave such lovely comments about Lara. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sara

5/5

Google

Priyesh from RSK Acton office was pivotal in helping me and my wife finding us a flat we currently call home. He listened to our needs, areas we were interested and specific amenities we were looking for. Throughout the process, Priyesh was professional, responsive to our inquiries by telephone and email, polite, patient and his in-depth knowledge assisted us to make successful offer. Highly recommend RSK and Priyesh.PositiveResponsiveness, Professionalism, Value

Bahnan · 15 June 2020

Agent replied · 14 June 2024

Dear Bahnan, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team

5/5

Google

Asim was super helpful and personable. Would definitely recommend his help in looking for a place. He genuinely cares and his contact is superb

Umair · 11 November 2024

Agent replied · 9 December 2024

Dear Umair, Thank you for taking the time to leave a wonderful 5 star Google review. Asim will be thrilled to read your kind comments. Kind regards, Sarah

5/5

Google

My first time viewing properties looking to rent was rather daughting, especially with my inexperience. However, having been in contact with Priyesh from RSK, he ensured from the onset that I was looked after, and constantly updated. He prioritised what we was looking for, and carefully listened to the small details. Priyesh was reliable, honest and professinal. Thanks to him, we are happy to say we have our first home ! RSK definetly worth reccomending.

Indy · 16 June 2017

Agent replied · 14 June 2024

Dear Indy, We are delighted to read that our Acton Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai, Customer Relations Manager

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Questions about Robertson Smith and Kempson London

Has Robertson Smith and Kempson won any awards?

Yes. In The Trusted Agent 2026 awards: Robertson Smith and Kempson, London won Platinum.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Robertson Smith and Kempson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.

What do you need help with?
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