Robertson Smith and Kempson London reviews

★★★★★ 5/5

Google

Recently secured a property with RSK and we couldn’t be happier. Gaetano was amazing and super helpful. He really went above and beyond to find the perfect place for us and made the whole process smooth and stress-free. Highly recommend!

Suweyda · 26 June 2024

★★★★★ 5/5

Trustpilot

This company- particularly Daisy has…

This company- particularly Daisy has been amazingly helpful and empathetic towards myself and my flatmate! She ensures we are looked after and even though the contractor being used (not sure if it’s through them or the landlord) is not entirely the best, she follows up with us often and gets things fixed!

Jasmine · 18 October 2023

★★★★★ 5/5

Google

Jack Dann and the team are fantastic. They are diligent, hard working, trustworthy and nice people. We had been struggling to find the perfect place, and they found something we didn't even know about. In spite of what is usually one of the most challenging processes, our experience was smooth and very efficient. We are so happy we can't think about moving, but if we do sell in the future, we will definitely be selling with Jack.

Charles · 15 June 2020

★★★★★ 5/5

Trustpilot

Lovely experience for signing and during tenancy

RSK were great signing and have been a great help with any issues during tenancy (eg. tenant change in contract, electrical issue). Extra shoutout to Mr. Bailey, Millad, Jourdain, Daisy, Jack, Tara and the whole team

Rob · 23 February 2026

★★★★★ 5/5

Google

Cameron was really helpful throughout the process on the purchase of my first flat. He made me feel valued and was always checking in to ensure everything ran smoothly and helped in chasing multiple parties when there were delays out of our control. He is friendly and approachable and made the whole process straightforward and would recommend him to anyone else. Thanks Cameron for your help!

Megan · 15 June 2022

★★★★★ 5/5

Google

My experience with this agency was incredible. Even though I didn't end up renting with them, I was genuinely amazed at how friendly and lovely my agent Angelina was. She is a gem that makes your flat hunting experience elevated even if you're having a hard time finding the right place.

Lina · 18 October 2023

★★★★★ 5/5

Google

Tamsa was a great support through the house purchase process. She is proactive and quite hands on

Harsh · 16 March 2026

★★★★★ 1/5

Trustpilot

Neglect and Incompetence

Publishing again as my review has been deleted.Leaving one star to evaluate your 'service' with relation to my experience is highly inaccurate and creates a false illusion to people potentially considering to let one of your properties.I have sent four emails to one agent of RSK, who personally reached out to inform me he would be 'handling' the issue concerning a significant increase in council tax and a housemate absconding her contract. Despite having submitted all necessary documentation and references required to rent the property, I later received a response from another agent (who maintained good communication throughout most of the process), stating I would need a guarantor.Prior to this, I had requested clarification regarding why council tax would be increasing by a significant amount from October 2024 (a seemingly random time of year) (before renting, the council tax stated in post was £81 per person, with no indication that it will increase). After expressing that I would not provide guarantor details until my queries, particularly around the council tax increase, were addressed, I was subsequently ignored by both mentioned agents.Despite following up, the first agent did not escalate my concerns, and since my initial inquiry on 10th September (first sent to agent no.1 and then consistently forwarded to agent no.2 ), I have received no adequate response. The official tenancy was to start 26 September. As a result, I was left with no choice but to withdraw my application entirely.Dear RSK, I would appreciate it if you could kindly inform the third agent who reached out to me with a screenshot of the council tax letter, telling me to 'ensure the amount is settled', that they should first review the last 4-5 emails I sent to both the first and second agent mentioned, where this matter has been addressed in great detail.This agency has consistently demonstrated a lack of competence in managing this situation. I strongly advise against considering any business dealings, including renting or purchasing property, with this agency.

Karile · 14 October 2024

★★★★★ 5/5

Google

RSK is a great company to let from and always a pleasure to deal with, either as a new tenant or in our current move. Especially Andre , he’s very attentive, great communicator and always makes us feel a priority even though we are moving out. I can’t recommend Andre or RSK enough

Daniel · 19 August 2023

★★★★★ 5/5

Google

I've been renting from Rsk Acton for 6 months now and I couldn't be happier! The whole team has been very helpful and especially the allocated property manager, Mrika Nikolli, has been such a star and a life saver. She's been absolutely amazing, helping us fix every issue that came up and answering all our questions. Moving to a new place is already a stressful process, so it's been such a relief to know we can safely rely on Mrika. She's been so attentive and responsive and solved quickly every problem we've encountered. Very highly recommended! Thank you Mrika!

Panos · 16 June 2018

★★★★★ 5/5

Google

I have used RSK Acton for valuing and letting my property. From the initial meetings and discussions with the RSK agents, I could get a clear sense of trust and feeling that the specific agent knew the local market well. It was the first time I was going through the process of letting a property and I found RSK's approach extremely helpful, stress free and honest. One of the main values of RSK is that they will put customer relation first and they will always aim to find the best quality tenant. I would unreservedly recommend and use again myself. Priyesh was very friendly and professional throughout the process. He provided an accurate valuation of the property (much more accurate than other local agents), and he was very transparent and informative about all arranged viewings and offers. Robert was always honest with his advice at different stages of the letting process. Always reachable when required and very approachable.

Constantinos · 16 June 2018

★★★★★ 5/5

Google

I’ve had a good experience with RSK so far. Asim has been attentive and ensures anything he recommends matches my requirements. He’s also approachable and easy to talk to.

Evan · 18 November 2024

★★★★★ 5/5

Google

We were very impressed with how Tamsa handled our sale. She was persistent in moving it forward and keeping us informed. She did a great job, and I can heartily recommend her.

Charles · 16 March 2026

★★★★★ 5/5

Trustpilot

Excellent service, above and beyond

Before putting an offer in, I was shown around several properties by Ethan. He was always on tine and knew the answer to all our questions. I really appreciated his friendliness and attitude. During the offer and exchange process, Ethan was always available to discuss and also helped move things along when my solicitors were being a bit slow. Thank you Ethan and I highly recommend RSK!

Konrad · 17 February 2022

★★★★★ 5/5

Google

We have been supported by RSK (specifically Ava Finaly was the agent) during the process of finding and buying a flat. Ava has always been available to reply to our questions and to show flats of interest. She has always been professional and matched our search criteria to a high standard. We are really happy about the process and would recommend RSK if you are looking for a property to buy

Giuseppe · 15 June 2021

★★★★★ 5/5

Google

Bailey Mansell from Tenancy Management was very helpful arranging and discussing the recent gas certificate for my property. I have rented my flat through RSK for 11 years and originally bought the property from them. IMy most frequent contact is Priyesh Thakrshi. He and his colleagues have always been thorough, professional and kind.

Elizabeth · 20 July 2023

★★★★★ 5/5

Google

Robertson Smith and Kempson recently handled the sale of my property and all staff I dealt with were great throughout the entire process. Head of the Acton office, Nick, was very thorough and responded to our needs and perspective. Marc was great at communicating and ensuring we were up to speed on the sale. It was a very well managed process from stat to finish in a tricky market (post brexit) that resulted in them achieving us a great price for our property! Would definitely use again in the future.

Luke · 16 June 2017

★★★★★ 5/5

Google

We’ve had a great experience renting through RSK Acton - Gaetano in particular has been incredibly helpful at guiding us through the rental process and answering all of our questions ⭐️⭐️⭐️⭐️⭐️

Alex · 16 March 2026

★★★★★ 5/5

Google

My fiance and i were looking to rent in Acton and we were so blessed to have Angelina King as our agent. She has been extremely trustworthy and so kind and professional. I certainly appreciate her very friendly personality and how very quick she was to understand exactly what we were looking for. She clarified all our worries and was very supportive throughout the process. What a blessing really ! Thank you Angelina <3

Larissa · 15 June 2020

★★★★★ 5/5

Trustpilot

Chloe Curd helped us recently with all…

Chloe Curd helped us recently with all the paperwork of a tenant change. She was really helpful and quick. Really nice 🙂

Bil-Lal · 21 May 2026

★★★★★ 5/5

Google

Lara went above and beyond with the service always has a smile on her face and very welcoming thank you Lara Rose for the excellent service always.

Harjeev · 18 November 2024

★★★★★ 5/5

Google

We have had great service from RSK,who found a tenant very quickly in a competetive market.They were efficient, communication was great, and they were always accessible to our calls. I'd particularly like to thank Angelina, whose good humour and patience went beyond the call of duty. Nothing was too much trouble for her. I'd have no hesitation in recommending RSK to anyone seeking a friendly, efficient and local agent.

Helen · 15 June 2021

★★★★★ 5/5

Trustpilot

Rented property

With regards to a rented property, I have dealt with Maria Gibbs in the property management team and have always found her to be professional, courteous and helpful. When busy/not available, she always follows-up with a return p/call and deals with issues in an honest and equitable way that works for both the L/lord and tenants. Well done and thanks, please continue this way.ThanksST

Anon · 1 April 2022

★★★★★ 5/5

Google

I mainly dealt with Cameron and Paul who helped push my sale through from the offer being accepted. The sale exchanged as planned and we look forward to completing next week. I also dealt with Toby on occasion who was equally polite and forthcoming with information and updates. Thanks allPositiveResponsiveness, Quality, Professionalism

Oliver · 15 June 2023