Trusted Agent profile · London
★★★★★
800 reviews across 2 platforms
137 High Street, London, W3 6LY
Part of Robertson Smith and Kempson, see every office.
Robertson Smith and Kempson's office in London, at 137 High Street, is rated 4.7 out of 5 across 800 reviews on two platforms, including 639 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Robertson Smith and Kempson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotRSK were tenacious and provided advice…
RSK were tenacious and provided advice through a lengthy sale process. Many thanks to Cameron and Toby at the Acton office for persevering and keeping us and the buyer on track
Dear Benjamin, Thank you for taking the time to leave a lovely review regarding Cameron and Toby. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleOur tenancy was managed by Andre. Very quick and smooth process, good prices negotiated. We were not left alone with any of our additional requests, all questions were answered promptly. Thank you Andre for your help!
Dear Wiktoria, Thank you for taking the time to leave a wonderful 5 star Google review. Andre will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleRobertson Smith & Kempson Acton were fantastic from start to finish. Keeping us well informed and very helpful throughout the sale process. Thank you to Toby and the RSK team!
Dear Hamish, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI had an excellent experience with this estate agent in particular James Merceron who was knowledgeable, and carried for our search making all efforts to support us. I will highly recommend this agency and particularly this agent.
Dear Landon, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team.
5/5
GoogleAngelina made things very simple and straightforward for us. It was a great renting experience, I would strongly advise on renting from this company.
Dear Nikoll, We really appreciate you taking the time to leave such lovely comments about Angelina. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
3/5
GoogleWe are nearing completion of a property purchased through RSK. In the main, they have been helpful and quick to respond. Individually, the agents that we have dealt with have been great - Carla, Toby, Paul, and Cameron. However a couple of points to raise: 1. When your offer is accepted it is RSK’s policy not to amend the listing to ‘under offer’ on their website and affiliated websites e.g Rightmove. Instead it remains visible as for sale. This was despite a condition of our offer being that it is removed from sale straight away. We were reassured that interested parties would be redirected to other properties, which may well be the case, however it caused a lot of anxiety for us. When we sold our flat with another agent is was immediately listed as ‘under offer’ which I believe is the right thing to do. At the very least I think RSK should be upfront about their policy before an offer is accepted with a condition of removal from sale. Ideally RSK would change their policy and in order to improve their credentials of being a transparent and trustworthy agent working with integrity. 2. It was not always clear who should be our point of contact throughout the process. It would be helpful for this to be outlined more clearly.
Dear Isabel, Thank you for your review and kind comments regarding our Acton team. Customer reedback is really important to us and have passed the points you have raised to the Director of the office to review. We would like to wish you all the best in your new home and if we can be of any further assistance, please do not hesiate to get in touch. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJoe was really helpful in my search for a new flat and tailored the viewings to what I wanted. Ultimately found another property elsewhere, but would definitely recommend Joe and the estate agent team.
Dear Jess, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJust settled in our new home and I just want to say a big thank you to Blair for helping us get the house that we offered. He helped us a lot in sorting everything out. The process may have been long but we saw the efforts he made for us to get everything sorted. Thank you.
Dear Vernel, We greatly appreciate you putting aside the time to submit a review about our Acton Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleAsim was great at managing our sale - calm, helpful and supportive. Thank you Asim!
5/5
GoogleJoe was really helpful in my search for a new flat and tailored the viewings to what I wanted. Ultimately found another property elsewhere, but would definitely recommend Joe and the estate agent team.
Dear Jess, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI've had a really great experience with RSK, both as a letting agency and in marketing and selling my property. Carla and James were particularly helpful in managing the sale.
Dear Joe, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Carla and James. Please do not hesitate to contact us again. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMassive thank you to Angelina who was so helpful to our family in finding our new home. Really went the extra mile .
Dear Caaddhl, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleWe sold our flat in Poets Corner, Acton Central in May 2022 through RSK. We found them to be very professional and knowledgeable of the local market. In particular, Luke Heaps and Cameron Williams were superb throughout. Based on our experience I would recommend using RSK.
Dear Ellis, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI had the best experience in finding a home with Angelina from Robertson Smith & Kempson Acton, I moved to London 1st July and as everyone knows finding a home is a challenge especially for new people moving to UK due to the referencing checks. Most agents said you have to pay 6 months in advance, she said tell me your background and gave time to hear what documents I can provide and she reviewed them and informed me that this is ok. Went through the referencing process it took longer than usual and many documents requested but it was successful, I really appreciate her effort to find a solution instead of taking the easy option. She was really professional and I highly recommend dealing with her. In few words I describe her as Professional, keen, understanding, and very helpful.
Dear Khaldoun, We really appreciate you taking the time to leave such lovely comments about Angelina. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAva Finlay was a great help to us through our search. We haven't find our home through RSK but Ava made sure to show us every houses/flats available within our criteria. Very professional and thorough in her work. We would recommend her to anyone looking to move in in ActonPositiveResponsiveness, Quality, Professionalism
Dear Aurelien, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleI had a great experience throughout my 2 years as a tenant. From start to finish, the service was friendly, professional, and efficient. Communication was always clear, and any queries I had during the tenancy were dealt with promptly. Tara handled the end-of-tenancy and return of deposit process, which was smooth and stress-free. Overall, it’s been a consistently positive experience, and I wouldn’t hesitate to recommend them.
5/5
GoogleI highly recommend this agency and especially Angelina King who is fantastic. She is professional, attentive, available and super efficient. The whole process of renting an apartment went smoothly and quickly thanks to her. THANKS
Dear Lamia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAngelina was personable and very efficient in getting the tenancy organised. In fact all staff I have dealt with over the years have been really good. I have and would definitely recommend them to anyone.
Dear Ambereen,Thank you for taking the time to leave a wonderful 5 star Google review. Angelina will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAngelina was very attentive and helpful! She gave us a lot of confidence and we were very satisfied!
Dear Michel, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleTook only few days for us to get the property we were looking for. Angelina is a Queen, with her energy and attitude made all the process smooth and light. Thanks to her we had no stress at all and at the end we had what we wanted. Thank you again Angelina, you're a superstar!
Dear Andrea, Having read your review, we would like thank you for your feedback about our Acton Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleBlair was absolutely AMAZING!! He went the extra mile to ensure we bagged our dream family rental apartment. His service was second to none! He communicated with us every step of the way and made the process fast and easy! We are so excited to move in next week and it’s all thanks to Blair!
Dear Michelle, Thank you for taking the time to write a review about the great service you received from our Acton Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleAngelina King provides an excellent service whilst looking for a home. She understands the market well, and was tuned in to my needs rather than trying to oversell. She was very thorough, pleasant, and patient. I would highly recommend Angelina from Roberston Smith & Kempson, as she goes beyond expectations and provides a professional service.
Dear Gina, We are really pleased to read your positive review regarding the service from our Acton Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Asma Chughtai Customer Relations Team
5/5
GoogleRobertson Smith & Kempson were great when it came to selling my flat. The team were extremely efficient and accommodating at getting all of the presale paperwork etc. done and similarly when it came to the viewings. They sold the flat quickly and the communications regarding this were always very good. Unfortunately sorting out the contract took rather longer than any of us wanted (not RS&Ks fault), but nevertheless they were very supportive and helpful though this time, keeping things moving... If I need to sell a property in Acton again RS&K would be my first port of call.
Dear Robin, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Acton office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleCarla conducted our first viewing, introducing us to the idea of owning our own home, and gave us our last viewing on the property that we completed on yesterday. Throughout the process of searching for a property she was attentive to our needs, supportive and good fun to be around. Once we were under offer Carla updated us frequently on what was required, and how far away we were. As first time buyers we were a little unsteady in what we needed to do and what the processes were, but at all times we could count on Carla to help and guide us to getting the deal done. She had a wealth of experience to lean on and a friendly, positive attitude that made my wife and I feel happy and comfortable throughout what most folks told me would the most stressful time of our lives. My wife and I couldn't be happier with our purchase and the service we received from Carla at Robertson Smith & Kempson.
Dear Casper, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Sarah Tranter, Customer Relations Team
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Yes. In The Trusted Agent 2026 awards: Robertson Smith and Kempson, London won Platinum.
Tell us what you need and we'll put you in touch. Robertson Smith and Kempson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
