Trusted Agent profile · London

Robertson Smith and Kempson London reviews

★★★★★ Excellent

800 reviews across 2 platforms

137 High Street, London, W3 6LY

Part of Robertson Smith and Kempson, see every office.

Robertson Smith and Kempson's office in London, at 137 High Street, is rated 4.7 out of 5 across 800 reviews on two platforms, including 639 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

639

Reviews on Google

This office

Trustpilot logo

161

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Fantastic letting team!! Priyesh has been absolutely amazing,he puts his heart and soul into his work,the go-to guy for sure!! Excellent and highly professional team

W · 26 June 2024

Agent replied · 25 August 2024

We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

5/5

Google

Lara has been great! Great customer service and can always count on her! Keep it up!!

NK · 18 November 2024

Agent replied · 9 December 2024

We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah

5/5

Google

I need to give 5 star to Lara! I rented with her a while ago and recently by coincidence came across her again. Even two years later she still had all this qualities that we saw in her in first place. Calm, patient, friendly, helpful, positive, reliable! People skills and negotiation skills are on point! RSK are lucky to have her in their team

Pier · 9 November 2024

Agent replied · 9 December 2024

Dear Pier, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah

5/5

Google

Amazing estate agency! Especially Angelina King!! She’s so lovely and sweet🫶really helpful with our property search! Would highly recommend her, if you’re interested moving into the area!💖 …

Kawai · 15 April 2024

Agent replied · 14 June 2024

Dear Kawai, We really appreciate you taking the time to leave such lovely comments about Angelina. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team

5/5

Google

Cameron from RSK provided excellent support and service throughout. Thank you Cameron for being so responsive and professional!

Chris · 3 October 2024

Agent replied · 24 October 2024

Dear Chris, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah

5/5

Google

Cameron was extremely professional in dealing with the sale of my property, he was always patient and polite in answering any concerns I had, he is a credit to RSK

Barrie · 15 February 2024

Agent replied · 14 June 2024

Dear Barrie, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Cameron. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team.

5/5

Google

Cameron was really helpful on Friday. Following an email enquiry about a property; when I called called back he let me know that had unfortunately been sold that day, however, he very quickly and efficiently booked me in for 3 unadvertised viewings close together on the Monday evening. Great service.

Stephen · 15 June 2022

Agent replied · 14 June 2024

Dear Stephen, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Angelina from RSK Acton has been extremely helpful with our move. It is my first time renting after leaving a family home, and she answered all of the questions I had. The process was very quick and smooth; we actually managed to move in faster than expected! Definitely recommend her!

Sara · 15 June 2022

Agent replied · 14 June 2024

Dear Sara, Thank you for sharing your kind words about Angelina. Your comments are much appreciated by the Acton team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Priyesh and his team were very professional, caring, flexible and really responded to my needs. Both Blair and Angelina were friendly and polite every time we spoke and moved very quickly to get the right tenant into my property. I look forward to working with them againPositiveResponsiveness, Quality, Professionalism, Value

Mandip · 15 June 2022

Agent replied · 14 June 2024

Dear Mandip, we appreciate you taking the time to leave a great 5 star review. Your positive feedback about the team makes it all the more worthwhile when their service has been acknowledged. I wish you well and hope that we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

RSK Hanwell

The team at RSK Hanwell were excellent! They were always quick and very responsive to our needs, often replyng or dealing with the issue within a couple of hours - which helped for peace of mind. Really good communication and an eagerness to help in any aspect. We would highly reccomend the team over at Hanwell!J&C

JG · 5 July 2021

Agent replied · 24 August 2024

Dear JG, what a lovely review you have given regarding our Hanwell office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Tamsa, the sales consultant that help me with my purchase has been great. Overall, very good experience

Giulia · 16 March 2026

Agent replied · 14 June 2024

Dear Giulia, Thank you for your kind comments regarding Tamsa and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma

5/5

Google

I had a great experience with this Estate Agent. Carla was my main point of contact. She was very good at keeping in touch with updates, and was very patient with me throughout the full process. Friendly and professional.

Elena · 15 June 2023

Agent replied · 14 June 2024

Dear Elena, Thank you for taking the time to leave a wonderful 5 star Google review. Carla will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Aadam has been super helpful in our hunt for a new property. His down to earth approach really made the viewings enjoyable. I would highly recommend!

Harry · 15 April 2024

Agent replied · 14 June 2024

Dear Harry, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

5/5

Trustpilot

Thank you so much Rianna

Thank you so much Rianna! You are so helpful and supportive. You have kept us updated with everything and you worked so hard to resolve our issue. I wish you all the best!

Salma · 16 November 2023

Agent replied · 24 August 2024

Dear Salma, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

The team at RSK Acton did a great job finding us new tenants quickly when the old tenants had to unexpectedly move out. Daisy is managing the property and is really responsive and keeps us updated when needed. She is great to work with and I highly recommend her.

Lucy · 15 June 2022

Agent replied · 14 June 2024

Dear lucy, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Sarah Tranter, Customer Relations Team

5/5

Google

Tamsa is a good worker and supportive and helpful for me thank you

Edward · 18 November 2024

Agent replied · 9 December 2024

Dear Edward, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah

5/5

Google

Really helpful and friendly. Asim was a complete gentleman and a credit to the company !

Adam · 3 October 2024

Agent replied · 24 October 2024

Dear Adam, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah

5/5

Google

Carla was incredibly helpful and responsive when dealing with the purchase of my property. She always answered the phone, chased down the relevant parties, and in the end, got the job done in time for completion. Thank you!

Nour · 15 June 2023

Agent replied · 14 June 2024

Dear Nour, Thank you for taking the time to leave a wonderful 5 star Google review. Carla will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

My experience with Angelina on my journey to finding a new home has been wonderful. She is attentive to my requests, cares deeply and looks for the best opportunities. Thank you Angelina! Looking forward to the end result!

Stavi · 15 June 2023

Agent replied · 14 June 2024

Dear Stavi, We really appreciate you taking the time to leave such lovely comments about Angelina. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Acton team in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Angelina was the best agent I have ever met! Professional, efficient, attentive and kind! Would highly recommend her to anyone thinking to rent in Acton.

Anisa · 15 April 2024

Agent replied · 14 June 2024

Dear Anisa, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah, Customer Relations Team

5/5

Google

I have recently sold my flat through RSK and Cameron, Toby and the team were amazingly supportive throughout the process.  There were a few bumps along the way, and the sale really wouldn't have happened without their constant communication and consistent hard work.  I would definitely recommend them.

Lucy · 15 June 2022

Agent replied · 14 June 2024

Dear Lucy. Thank you for sharing your kind words about Cameron, Toby and the team. Your comments are much appreciated by the Acton team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

RSK were tenacious and provided advice…

RSK were tenacious and provided advice through a lengthy sale process. Many thanks to Cameron and Toby at the Acton office for persevering and keeping us and the buyer on track

Benjamin · 29 November 2023

Agent replied · 24 August 2024

Dear Benjamin, Thank you for taking the time to leave a lovely review regarding Cameron and Toby. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I can not speak mor highly of the service we have received from Angelina in Acton branch. She constantly went out of her way to help us to find the perfect home, friendly, professional and always available to talk. Renting a flat can be stressful, but Angelina made the process as smooth as possible.

Raluca · 15 June 2021

Agent replied · 14 June 2024

Dear Raluca, I was delighted to read the comments in relation to our Acton office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

Just want to say thank you to the RSK Acton letting team. As new landlords with no experience, we had such an awesome experience with Priyesh and his team. We were given great and professional advice at each stage of our journey to renting out our flat. Lovely team, first class service. Thank you.

Tolu · 15 June 2021

Agent replied · 14 June 2024

Dear Tolu, Thank you for your kind words regarding our Acton office. Priyesh and the team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Enjoy your new flat. Kind Regards, Evie Fisher Customer Relations Team

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Questions about Robertson Smith and Kempson London

Has Robertson Smith and Kempson won any awards?

Yes. In The Trusted Agent 2026 awards: Robertson Smith and Kempson, London won Platinum.

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Tell us what you need and we'll put you in touch. Robertson Smith and Kempson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.

What do you need help with?
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