Trusted Agent profile · London
★★★★★
841 reviews across 2 platforms
137 High Street, London, W3 6LY
Part of Robertson Smith and Kempson, see every office.
Robertson Smith and Kempson's office in London, at 137 High Street, is rated 4.7 out of 5 across 841 reviews on two platforms, including 680 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Robertson Smith and Kempson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleJoe was really helpful in my search for a new flat and tailored the viewings to what I wanted. Ultimately found another property elsewhere, but would definitely recommend Joe and the estate agent team.
Dear Jess, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAsim was great at managing our sale - calm, helpful and supportive. Thank you Asim!
5/5
GoogleI've had a really great experience with RSK, both as a letting agency and in marketing and selling my property. Carla and James were particularly helpful in managing the sale.
Dear Joe, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Carla and James. Please do not hesitate to contact us again. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMassive thank you to Angelina who was so helpful to our family in finding our new home. Really went the extra mile .
Dear Caaddhl, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleWe sold our flat in Poets Corner, Acton Central in May 2022 through RSK. We found them to be very professional and knowledgeable of the local market. In particular, Luke Heaps and Cameron Williams were superb throughout. Based on our experience I would recommend using RSK.
Dear Ellis, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI had the best experience in finding a home with Angelina from Robertson Smith & Kempson Acton, I moved to London 1st July and as everyone knows finding a home is a challenge especially for new people moving to UK due to the referencing checks. Most agents said you have to pay 6 months in advance, she said tell me your background and gave time to hear what documents I can provide and she reviewed them and informed me that this is ok. Went through the referencing process it took longer than usual and many documents requested but it was successful, I really appreciate her effort to find a solution instead of taking the easy option. She was really professional and I highly recommend dealing with her. In few words I describe her as Professional, keen, understanding, and very helpful.
Dear Khaldoun, We really appreciate you taking the time to leave such lovely comments about Angelina. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAva Finlay was a great help to us through our search. We haven't find our home through RSK but Ava made sure to show us every houses/flats available within our criteria. Very professional and thorough in her work. We would recommend her to anyone looking to move in in ActonPositiveResponsiveness, Quality, Professionalism
Dear Aurelien, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleI highly recommend this agency and especially Angelina King who is fantastic. She is professional, attentive, available and super efficient. The whole process of renting an apartment went smoothly and quickly thanks to her. THANKS
Dear Lamia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAngelina was personable and very efficient in getting the tenancy organised. In fact all staff I have dealt with over the years have been really good. I have and would definitely recommend them to anyone.
Dear Ambereen,Thank you for taking the time to leave a wonderful 5 star Google review. Angelina will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI had a great experience throughout my 2 years as a tenant. From start to finish, the service was friendly, professional, and efficient. Communication was always clear, and any queries I had during the tenancy were dealt with promptly. Tara handled the end-of-tenancy and return of deposit process, which was smooth and stress-free. Overall, it’s been a consistently positive experience, and I wouldn’t hesitate to recommend them.
5/5
GoogleAngelina was very attentive and helpful! She gave us a lot of confidence and we were very satisfied!
Dear Michel, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleTook only few days for us to get the property we were looking for. Angelina is a Queen, with her energy and attitude made all the process smooth and light. Thanks to her we had no stress at all and at the end we had what we wanted. Thank you again Angelina, you're a superstar!
Dear Andrea, Having read your review, we would like thank you for your feedback about our Acton Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleBlair was absolutely AMAZING!! He went the extra mile to ensure we bagged our dream family rental apartment. His service was second to none! He communicated with us every step of the way and made the process fast and easy! We are so excited to move in next week and it’s all thanks to Blair!
Dear Michelle, Thank you for taking the time to write a review about the great service you received from our Acton Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleAngelina King provides an excellent service whilst looking for a home. She understands the market well, and was tuned in to my needs rather than trying to oversell. She was very thorough, pleasant, and patient. I would highly recommend Angelina from Roberston Smith & Kempson, as she goes beyond expectations and provides a professional service.
Dear Gina, We are really pleased to read your positive review regarding the service from our Acton Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Asma Chughtai Customer Relations Team
5/5
GoogleRobertson Smith & Kempson were great when it came to selling my flat. The team were extremely efficient and accommodating at getting all of the presale paperwork etc. done and similarly when it came to the viewings. They sold the flat quickly and the communications regarding this were always very good. Unfortunately sorting out the contract took rather longer than any of us wanted (not RS&Ks fault), but nevertheless they were very supportive and helpful though this time, keeping things moving... If I need to sell a property in Acton again RS&K would be my first port of call.
Dear Robin, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Acton office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleCarla conducted our first viewing, introducing us to the idea of owning our own home, and gave us our last viewing on the property that we completed on yesterday. Throughout the process of searching for a property she was attentive to our needs, supportive and good fun to be around. Once we were under offer Carla updated us frequently on what was required, and how far away we were. As first time buyers we were a little unsteady in what we needed to do and what the processes were, but at all times we could count on Carla to help and guide us to getting the deal done. She had a wealth of experience to lean on and a friendly, positive attitude that made my wife and I feel happy and comfortable throughout what most folks told me would the most stressful time of our lives. My wife and I couldn't be happier with our purchase and the service we received from Carla at Robertson Smith & Kempson.
Dear Casper, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleCannot thank James enough. Definitely put James through the wringer, being a first time buyer, however he handled it with patience, kindness and professionalism. Will always recommend RSK.
Dear Leena, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI had a fantastic experience working with this agency to find my new home, and especial mention to Gaetano, who has been always available and kind to attend all my questions. He was incredibly professional and attentive throughout the entire process about my needs (for example he helped with with sorting the furniture). I highly recommend this agency.
Dear Blanca, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah
5/5
GoogleI would like to thank Angelina for her support finding us a home. She's been wonderful and very helpful in all aspects from start to end, as well as all the team at RSK. They've all been very professional. I would definitely recommend them :)PositiveResponsiveness, Quality, Professionalism
Dear Claudia, We are delighted that you took the time to leave such a fantastic review which the Acton team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Sarah Tranter Customer Relations Team
4/5
GoogleHard working team who pulled out all the stops when we lost our buyer, meaning that we were able to carry on with our purchase. Had we not had to have a good many debates with them about certain issues like putting under offer on the listing when it was under offer / showing images of bathrooms etc they would have got 5 stars. Julia & Pedro
Dear Pedro, Thank you for leaving a Google review for our Acton office. Kind regards, Sarah, Customer Relations Team
1/5
GoogleFelt really let down by RSK Acton. Very flippant, very insincere. Put in a bid at the asking price for a property which hadn't had any bids in months, suddenly there was another bid, and I was being pressured heavily to match it. I didn't. I dropped out. Nearly a year later, the property is still unsold, and the other bid looked clearly fake both now and at the time. Felt like heavy pressure over the phone from RSK to increase the bid, but I felt I could smell a rat, and refused to go above the asking price. Be very careful if you put bids in, you may suddenly have phantom other bids which don't seem to be real, and you may get heavy pressure from RSK. It felt like the seller and RSK were trying to play me and help themselves to more cash. In the end RSK got nothing and the seller hasn't sold a year later. Great idea that was putting in a phantom bid by the seller and his/her mate. It felt like RSK were untrustworthy and I hope I never use them to buy or sell a property in the future. EDIT: They called me 9 minutes after this post below. The statement below is untrue and is meant to deceive anyone who reads these google reviews.
I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleFirst of all I would like to say thank you Blair for you professional manner, highly recommend to any one who is looking for lettings he is the right person and thanks to RSK. You guys are awesome. Kind regardsPositiveResponsiveness, Quality, Professionalism, Value
Dear Youssef, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGaetano from RSK Acton was very helpful during my property search in West London. Highly recommended.
Dear Tamara, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleAsim from RSK is an absolute legend - we’ve been in contact with him for a few months now and he goes out of his way to really understand what we’re looking for to show us properties that fit our requirements. He’s rapid with communication and gets the job done to a high standard. Would definitely recommend for first-time buyers!
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Yes. In The Trusted Agent 2026 awards: Robertson Smith and Kempson, London won Platinum.
Tell us what you need and we'll put you in touch. Robertson Smith and Kempson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
