Trusted Agent profile · London

Robertson Smith and Kempson London reviews

★★★★★ Excellent

841 reviews across 2 platforms

137 High Street, London, W3 6LY

Part of Robertson Smith and Kempson, see every office.

Robertson Smith and Kempson's office in London, at 137 High Street, is rated 4.7 out of 5 across 841 reviews on two platforms, including 680 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

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4.8 / 5

680

Reviews on Google

This office

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161

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Highly professional, supportive and incredibly patient, the RSK Acton team - and Priyesh especially - have been a pleasure to deal with. I have a tenancy agreement in place two months in advance, which has given me peace of mind and allowed me to focus on other things that need sorting. Thanks so much!

Cathy · 28 October 2024

Agent replied · 11 November 2024

Dear Cathy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah

5/5

Google

Really good experience selling our flat through RSK. Carla went above and beyond to keep the sale on track through bureaucratic custard and everything worked out well in the end.

Frances · 15 June 2023

Agent replied · 14 June 2024

Dear Frances, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We didn’t end up renting through this agency but I had to leave a review for Angelina! Hands down the most amazing agent I’ve dealt so far! She was really helpful with all my requirements and she made sure our requests for the property we were going with were met to the fullest! She kept me updated throughout the days of waiting for the decision! Who ever gets to work with her, will be in really good hands!

Afroditi · 15 June 2023

Agent replied · 14 June 2024

Dear Afroditi, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Acton office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

I have been letting through RSK for…

I have been letting through RSK for many years now. I couldn’t have managed without their help. Daisy and all the staff there have been dealing with everything efficiently and always keep me updated about any issues with the flat. Thank you everyone

Mel · 26 March 2025

Agent replied · 27 May 2026

Dear Mel, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah

5/5

Google

Anglia is amazing person ever I meet she has great attitude I respect the person 👏 …

Zakc · 15 April 2024

Agent replied · 14 June 2024

Dear Zakc, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Acton office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team

5/5

Trustpilot

Never make a decision on price!

All I can say is never make a decision on price.RSK were one of the first agents we spoke to and after trying lots of other cheaper agents we came back to RSK who got us the offer we wanted within a month - a big regret not to go with them from the start.They're not the cheapest but they're professional, know the area, market and always have transparent conversations rather than playing any games. Carla in particular went above and beyond throughout our sales process, ensuring communication was being shared with all parties and helping find solutions to any issues that did arise.If you're thinking about selling in the area then I wouldn't look any further than RSK!

Faraz · 12 April 2023

Agent replied · 24 August 2024

Dear Faraz, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Excellent service, Andre was so quick to reply and really helped us out through the process, and has helped us after everything was completed as well.

Edward · 18 September 2023

Agent replied · 14 June 2024

Dear Edward, Thank you for your kind comments regarding Andre and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

I have used RSK for years to let my…

I have used RSK for years to let my property. They handle all the major and minor hassles of property rental happily and efficiently. Whether it's rent chasing or small stuff like recently replacing a washing machine. Very happy with their service

Neil · 27 March 2025

Agent replied · 24 August 2024

Dear Neil, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah

5/5

Google

Angelina at RSK, Acton was incredibly helpful with our search and knew when to advise or leave us to it. She was even kind enough to look after our dog when we went for one viewing! It was a real pleasure to work with her.

Simon · 15 June 2021

Agent replied · 14 June 2024

Dear Simon, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Sarah Tranter Customer Relations Team

5/5

Google

RSK, and particularly Ava, have delivered an excellent service so far. I’m so pleased Ava has found some lovely buyers for my house, and I feel in safe hands. When I’ve raised things with RSK, they’ve listened and responded. Thanks Ava! You’ve exceeded my expectations.

Jane · 15 June 2021

Agent replied · 14 June 2024

Dear Jane, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards Sarah Tranter Customer Relations Team

5/5

Google

Angelina King was great in helping me find the right property. She does her work with enthusiasm & professionalism, she’s also friendly & sweet person to deal with. My experience was great & I’m sure she will continue to be helpful moving forward.PositiveResponsiveness, Professionalism, Value

Amina · 15 June 2021

Agent replied · 14 June 2024

Dear Amina, Thank you so much for the fantastic feedback, the team at Acton are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

Extremely professional and personal service from everyone I spoke to. Catering to the needs of the individual so you feel like the person you are speaking to is completely on your side. Blair went above and beyond what I've experienced before from estate agencies and I would definitely recommend.

Joe · 15 June 2020

Agent replied · 14 June 2024

Dear Joe, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Acton Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Highly recommend Robertson Smith and Kempson, they have been fantastic with the purchase of our property. They have made the process of buying a lot less stressful.Jack Dann has been great at communication and keeping us in the loop which is very appreciated. We would definitely use them again.

SJ · 15 June 2020

Agent replied · 14 June 2024

Thank you for taking the time to leave such great feedback regarding your experience with us. We appreciate your comments and hope we can assist you again at a future date. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Brilliant service. I have mainly dealt with Carla who has guided me in every aspect, she’s always been professional, keen to give great advice and very useful tips.

Raffaella · 15 June 2023

Agent replied · 14 June 2024

Dear Raffaella, Thank you for your review, and mentioning your experience with Carla in our Acton office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

James has been incredibly helpful with helping me buy a flat. He has been incredibly proactive and I would highly recommend working with him and RSK in general.

Tannaz · 15 June 2023

Agent replied · 14 June 2024

Dear Tannaz, Thank you for taking the time to leave a wonderful 5 star Google review. James will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I have received a support that I can only describe as fanatical from blair, he showed commitment to finding me a flat, his advice, understanding and professionalism was of the highest standard. He completely changed my prospective and experience with state agent. Thank you Blair, your a tough act to follow.

Ismail · 16 June 2019

Agent replied · 14 June 2024

Dear Ismail, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Acton Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Team

5/5

Google

Without doubt the best estate agents in West London. The professionalism and expertise from Luke Heape has been invaluable. A very friendly and helpful team in the office, who time and time again surpass my expectations. Great work!

Robert · 15 June 2022

Agent replied · 14 June 2024

Dear Robert, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Everything was very easy and quick! We've been looked after so well! Priyesh and Lynsey are very professional and responsive! Couldn't ask for a better service! Properties are excellent and the prices are fair, which is a great plus! Great team!PositiveResponsiveness, Quality, Professionalism, Value

Diana · 15 June 2021

Agent replied · 14 June 2024

Dear Diana, Thank you for taking the time in providing such lovely comments about Priyesh and Lynsey in our Acton office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

I can highly rate RSK in our experience so far. Gurinda has proven to listen carefully to our needs and is very responsive and proactive. Thanks Gurinda!

Fiona · 15 June 2023

Agent replied · 14 June 2024

Dear Fiona, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Angelina was extremely lovely and support us move my family to London from Italy. I highly recommend her to anyone want to find a house in Acton

Heveloon · 15 June 2023

Agent replied · 14 June 2024

Dear Heveloon Ltd, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Angelina has been amazing, very professional but adding her amazing personality into everything. The whole process has been very well managed and quickly dealt with . We were extremely pleased and thank you ! Jana & Pavol

Jana · 15 June 2022

Agent replied · 14 June 2024

Dear Jana, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We had a brilliant experience with the team at RSK. Cameron, Toby and Carla were amazing and sold our property amazingly fast. Supportive and informative the whole way through the process. Happy to reccomend RSK to anyone!

Angie · 15 June 2022

Agent replied · 14 June 2024

Dear Angie, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I had an excellent experience with this Lettings agency. Staff is friendly and seriously helps to find the suitable property. My advisor was Lara. She was always available for any queries I had via email or calls.The transition process was smooth including references and credit checks. I honestly recommend.

Peya · 18 November 2024

Agent replied · 9 December 2024

Dear Peya, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah

5/5

Trustpilot

Professional and Friendly

RSK Acton were very professional and prompt during the marketing of our property. I could not fault their service and would recommend them. Our property was let out and occupied within 5 weeks of putting it on the market.

Liz · 21 February 2022

Agent replied · 24 August 2024

Dear Liz, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Acton office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team

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Questions about Robertson Smith and Kempson London

Has Robertson Smith and Kempson won any awards?

Yes. In The Trusted Agent 2026 awards: Robertson Smith and Kempson, London won Platinum.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Robertson Smith and Kempson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.

What do you need help with?

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