Trusted Agent profile · London

Robertson Smith and Kempson London reviews

★★★★★ Excellent

841 reviews across 2 platforms

137 High Street, London, W3 6LY

Part of Robertson Smith and Kempson, see every office.

Robertson Smith and Kempson's office in London, at 137 High Street, is rated 4.7 out of 5 across 841 reviews on two platforms, including 680 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

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4.8 / 5

680

Reviews on Google

This office

Trustpilot logo

161

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Very professional and helpful. Priyesh was very kind, knew what we were looking for, and got a great deal for us. When we needed to pull our offer because of an unfortunate and unforeseen circumstance, he managed to get our holding fee back.

Kasia · 15 June 2021

Agent replied · 14 June 2024

Dear Kasia, We are delighted that you took the time to leave such a fantastic review which the Acton team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

My partner and I were looking to rent a one bedroom flat near the stations. Priyesh was extremely helpful, professional and responsive throughout our enquiries and referencing process. Thanks to Priyesh we have found the perfect flat for us! Outstanding service :)PositiveResponsiveness, Professionalism

Eleni · 15 June 2021

Agent replied · 14 June 2024

Dear Eleni, Thank you so much for the fantastic feedback, the team at Acton are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Hayley Marner Customer Relations Team

5/5

Google

The lettings consultant Angelina from the RSK in Acton was so professional and helpful throughout the whole process of me renting a new property. She was so passionate about her job and that really made a difference. I really want to thank her.

Megi · 15 June 2021

Agent replied · 14 June 2024

Dear Megi, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Sarah Tranter Customer Relations Team

5/5

Google

Thank you so much Blair for excellent home for me and my family. You are the best person I ever dealt with. You felt exactly what I need and found it in such a short period of time. The best agent ever. Good Luck with everything. Ilana

Ilana · 15 June 2020

Agent replied · 14 June 2024

Dear Ilana, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Acton Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Trustpilot

Zak was great!

Zak has been an amazing help with my property search, I have been looking for a property for about 6 months and have been so frustrated with the process, being inundated with completely irrelevant properties from all of these useless agents but not RSK! I was a bit snappy on the phone initially with Zak because he was asking so many questions about my search but now I understand why! He instantly came back to me with 4 properties that he would suggest viewing and my search immediately took a turn. 3 of them really put a spanner in the works because they really fit the bill! I have now had an offer accepted with RSK and I must say they have been excellent up until this point and we are nearing exchange. Fingers crossed! Well done to the whole team.

Brandon · 4 February 2020

5/5

Trustpilot

Excellent Service!!

I recently sold my property with RSK Hanwell and I was very satisfied with the service they provided. I dealt with Zak and I automatically knew i was in safe hands. The team kept me informed and updated and they were clearly interested in selling my house for a good and fair price rather than making a quick sale, I received 3 offers within 2 weeks and 2 above asking price. I would highly recommend to anyone considering selling their house.

Natalia · 3 February 2020

5/5

Trustpilot

I let my flat out and recently sold it…

I let my flat out and recently sold it through RSK Ealing branch. I have always found them very easy to deal with and very on the ball with information and acting on any issues that require attention. In my view, they are a highly professional team that I would use again should I be looking in the future at property in the area. My thanks to all in the Sales team and the Lettings team, in particular thanks to Kealey. I have no hesitation in recommending this RSK branch.

Mark · 23 January 2020

5/5

Google

Had a really great experience with Tony who was very friendly, helpful and professional during our search. He answered all our questions promptly which made the moving in process a breeze. Daisy in property management has also been fantastic and has also been extremely friendly and proactive in dealing with any questions throughout our first couple of weeks! The service we have received has been consistently great, so would highly recommend!

Chloe · 25 March 2025

5/5

Google

RSK Acton did an amazing job! Not only did they help me in purchasing a house. They also helped finding really lovely tenants! A special thanks to the lettings team Priyesh, Lara & Angelina for all their amazing efforts in helping rent my property and Cameron for helping me find my forever home! Thank you once again!

Ruxana · 26 June 2024

Agent replied · 25 August 2024

Dear Amy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

5/5

Trustpilot

A big thank you to Angelina King

A big thank you to Angelina King, who took care of us and committed 100% to give us the property as first priority and conclude the offer as soon as possible.Bubbly personality and fantastic person! Grazie mille ❤️

Letizia · 22 February 2022

Agent replied · 24 August 2024

Dear Letizia, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Very good experience with RSK. They were very professional from the beginning, with finding flat, until check out (was selling the flat we lived after 2.5 years). Great attitude from all members we had contact with (Pryiesh, Angelina, Daisy, Rianna, Cameron) they were always helpful and flexible with any queries. Highly recommended agency!! Keep up the good work!!

Megyeri · 31 May 2024

Agent replied · 14 June 2024

Dear Megyeri, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

5/5

Google

We booked a viewing for a studio with Angelina and since it turned out to be small for us she was so helpful and recommended this other place that I now believe is the perfect place for us. The process to rent was very simple and she was the most helpful and professional. Since we come from letting our last flat with an agency that treated us horrible, we are so glad to have RSK now and feel taken care of and valued. We are looking forward to a nice journey together.PositiveResponsiveness, Quality, Professionalism, Value

Giancarlo · 25 October 2022

Agent replied · 14 June 2024

Dear Giancarlo, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience with Angelina at our RSK Acton office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team

5/5

Google

Cameron Williams was brilliant helping us get our sale over the line. He was calm and kind and worked really hard for us. Thanks Cameron!

Olivia · 15 June 2023

Agent replied · 14 June 2024

Dear Olivia, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Lovely Margaret went above and beyond for us! A brilliant experience, thank you so much!

Amina · 15 February 2024

Agent replied · 14 June 2024

Dear Amina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team.

5/5

Google

Amazing experience for the second time with Blair Baxter. Highly recommend!!!. Easy and quick so thank you Blair. Amazing home too. From Mohammad Arafa

ابوبديع · 15 June 2023

Agent replied · 14 June 2024

Dear Mohammad, Thank you for taking the time to leave a wonderful 5 star Google review. Blair will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Excellent service, clear terms and easy communication! Cameron and the team at RSK were fantastic throughout the selling process. Always responsive, helpful and professional!

Anna · 15 June 2023

Agent replied · 14 June 2024

Dear Anna, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Joe Was Amazing In Finding Our Perfect Home, I Could Not Thank Him Enough!

Jordan · 15 February 2024

Agent replied · 14 June 2024

Dear Jordan, Thank you for taking the time to leave a wonderful 5 star Google review. Joe will be thrilled to read your kind comments. Kind regards, Sarah, Customer Relations Team.

5/5

Google

Our family has bought a property and let 3 properties through RSK. Priyesh is extremely efficient, diplomatic and professional making the whole process completely stress free. Given a choice I will always use RSK.

Sarah · 15 June 2022

Agent replied · 14 June 2024

Dear Sarah, thank you for your 5* review. We are thrilled to read that you have had a great experience with Priyesh in our Acton office. Kind regards Sarah Tranter Customer Relations Team

5/5

Google

Good experience with them! Negotiator was professional and knowledgeable of the property. We didn't end up letting from them in the end but that was just because something else came up better. Would recommend!

Brett · 15 June 2022

Agent replied · 14 June 2024

Dear Brett, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We had a great experience with RSK Acton from start to finish with the sale of our property. A special shout out to Jack who kept us fully informed, provided useful advise and always made himself available. High RecommendedPositiveResponsiveness, Quality

Luke · 15 June 2021

Agent replied · 14 June 2024

Dear Luke, Thanks for the great five star review! We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

What a marvellous firm! Such a professional and positive atmosphere with genuinely happy people all working together to make the Client’s experience as enjoyable and successful as possible. I was taken care of by the delightful Laura and Cameron. Highly recommend this Agent. Thank you 🙏

David · 4 November 2024

Agent replied · 11 November 2024

Dear David, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah

5/5

Google

Angelina King is always very helpful and very knowledgeable. She is the best !!

Angela · 16 January 2024

Agent replied · 14 June 2024

Dear Angela, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Acton office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Had a great experience with Tamza who showed me and my partner properties.

Maryam · 25 November 2025

Agent replied · 9 December 2024

Dear Maryam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah

5/5

Google

Angelina and the team at RSK Acton were polite and helpful throughout our search for a new home. She showed us a variety of properties within our price bracket and has been nothing but professional throughout this whole process.

Ben · 15 June 2021

Agent replied · 14 June 2024

Dear Ben, Thank you for taking the time to leave such great feedback regarding your experience with Angelina and our Acton office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Sarah Tranter Customer Relations Team

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Questions about Robertson Smith and Kempson London

Has Robertson Smith and Kempson won any awards?

Yes. In The Trusted Agent 2026 awards: Robertson Smith and Kempson, London won Platinum.

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Tell us what you need and we'll put you in touch. Robertson Smith and Kempson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.

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