Trusted Agent profile · London
★★★★★
841 reviews across 2 platforms
137 High Street, London, W3 6LY
Part of Robertson Smith and Kempson, see every office.
Robertson Smith and Kempson's office in London, at 137 High Street, is rated 4.7 out of 5 across 841 reviews on two platforms, including 680 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Robertson Smith and Kempson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleHad a great and friendly experience from the start, Toby and Luke were efficient and took care through the whole process of selling our flat. Thank you so much!
Dear Debbie, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAva and the team at RSK were great. Proactively kept us informed on our sale without us needing to chase once. Would definitely recommend and thanks again.PositiveResponsiveness, Quality, Professionalism
Dear Arthur. Thank you for sharing your kind words about Ava. Your comments are much appreciated by the Acton team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAngelina is one of the best agents I've worked with so far! She's responsive, quick in execution, great communication, very understanding and put customer in the front and center!
Dear Emma, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleOur experience dealing with RSK was excellent. We are so pleased with the way our properties were let and the caliber of tenants found. Priyesh and Blair were very helpful and updated us on a regular basis. Highly recommended.
We are really pleased to read your positive review regarding the service from our Acton Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleWe had a viewing with Cameron. He was extremely friendly, respectful, professional, knowledgeable and a total gentleman. It is a pleasure to have him as an agent. The company is very lucky to have such a wonderful individual on their team. Regards, Vibha
Thank you for taking the time to leave a wonderful 5 star Google review. Cameron will be thrilled to read your kind comments. Kind regards, Sarah
5/5
GoogleWe would highly recommend Robertson Smith & Kempson Acton Estate Agents: Priyesh and his letting colleagues for the superb service they achieved in finding high quality tenants for our flat in just a few days. Within 9 days of signing our letter of appointment the tenants have taken possession of our flat in Acton. Thank you RSK Acton for your efficient and professional service. Nigel Williams
Dear Nigel, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI recently bought my first flat through Robertson Smith and Kempson in Acton. Dealing with them has been a pleasure. Carla dealt with my purchase and she was always quick to reply, reliable and pushed through the sale quickly. I would definitely be back in touch with Carla when I look to sell and buy another property. Highly recommend them as an estate agency. Thank you.
Thank you for your review, and mentioning your experience with Carla in our RSK Acton office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotI have been with RSK and Management…
I have been with RSK and Management Services for a while now. My experience has only been very positive and a professional conduct throughout. Great customer service keep it up RSK!
Dear Michael, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleWe had a amazing experience with RSK Acton, especially with Andre Da Silva! He's such an asset to RSK. He's not only kind and caring, but also a great listener in the needs of his client's. He was super helpful in handling our rental journey from start to finish, making sure everything went smoothly. We can't thank him enough! 🌟🙌 …
Dear Christina, We really appreciate you taking the time to leave such lovely comments about Andre. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Acton team in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThis was my first time house-hunting with an agent. I had heard wild stories about agents, but RSK actually helped make our house search much easier; our agent Angelina K was professional, friendly and super helpful. My flatmate and I had communicated our budget which most people had said was unrealistic, but she was able to find something for us, called us as soon as it got under her radar, was flexible enough to accommodate us viewing the property at short notice, kept us in the loop all through, and despite other (more) competitive offers to the landlord, somehow helped us secure the flat! Very grateful and would definitely recommend!PositiveQuality, Professionalism, Value
Dear Adesola, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. We wish you all the best going forward and hope we can assist you at a future date. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleAngie was so professional and helped me and my boyfriend find our perfect first home together. All our questions were answered on the spot and things that were not clear were made clear for us. Thank you again!
Dear Sasha, We appreciate you taking the time to submit your review regarding the service you received from our Acton Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team
5/5
GoogleI can't describe how amazing RSK has been! Out of the 14 estate agents we worked with the find our next property they have been the warmest and easiest to work with. Each person on the team is phenomenal! One of the things that made us what to get our new property is snowing they would be our property managers. We can't thank them enough!
Dear Amy Stobbs, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleLuke was great to speak to and very helpful/quick with return of information required. Hopefully will be able to buy something through him in the near future!
Dear Marcus. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleCarla kept us updated at all times and was quick to respond to any questions we had. She was helpful and professional at all times.PositiveResponsiveness, Quality, Professionalism
Dear Adam, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Acton office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI’m just at the start of the process of selling my flat with RSK and already feel the need to write a positive review of my experience so far. …
1/5
TrustpilotMark your listing as SOLD if it is SOLD…
Mark your listing as SOLD if it is SOLD and you can't do viewings!! Review for Acton branch, spoke with Cameron. Bad practise as you want to list is as available until it is exchanged, but its actually not available and won't allow any viewings or offers.
Dear Lakshey, I am sorry to hear that your experience with us hasn’t been as we would expect. Please contact me at customerrelations@dexters.co.uk so that we can discuss further. Kind regards, Sarah, Customer Relations Team
5/5
GoogleVery positive experience with Robertson & Kempson! James and Paul have been extremely helpful throughout the whole buying process and went beyond their scopes as agents, helping with chasing and keeping me updated. I would recommend their service and I can say I'm really happy with my experience with Robertson & Kempson Acton
Dear Sofia, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with James and Paul. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team.
5/5
GoogleMet a young gentleman named Asim during one of his viewing, as I too was interested in such properties in the area. The young man was very helpful and kindly took time out to explain what was available.
Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah
5/5
TrustpilotProfessional Property Management Service
I'm a landord and very happy with Daisy who leads the property management team at RSK. She's very professional and always willing to go above and beyond. We've had one difficult issue in particular recently where she dealt very competently with multi technicians over an extended period of time, while having to manage the frustrations of the tenant.
Dear Ramsey, Thank you for taking the time to leave a lovely review regarding Daisy. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Trustpilothelpful and responsive
Cameron and the team have been very responsive and helpful with my search. It's been a pleasure to interact with them which is great as my search continues.
Dear Genny, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
1/5
GoogleThe worst experience I have ever had is, all the promises before moving in was lie. They just want to collect their commission and then withdraw from the deal. We was agreed a painting and profissional cleaning for the property and they confirmed that they submet the request to the landlord. When i moved in nothing have been done, the landlord said no one informed him about the paint or tbe cleaning. I called the agent again and simply they said we canot do anything because we didnt manage the property. Very bad customer service even doesnt worth one star, really disappointed.
Dear Ghyath, I am sorry to see that you have revised your review and have brought this to the attention of the Manager for the office who will be looking into this matter further. Kind regards, Sarah Tranter Customer Relations Team
4/5
GoogleFive stars for Jack Dann who has been helping us complete our purchase. He's very responsive. Buying a property is complicated but he is using simple language to describe the process throughout. He is willing to chase vendors when required, and able to keep the pressure to make progress. Unfortunately we had to one star less on our first ever viewing, we were left outside the property for almost 1 hour without being able to get hold of the viewing agent. Even after we left, we didn't get any respond back from RSK.PositiveResponsiveness, Professionalism
Dear Wisen, We are delighted that you took the time to leave such a fantastic review which the Acton team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleThe RSK Team have always been responsive and professional. Given the current situation where I have had to manage the maintenance of the property remotely, they have been particularly helpful in resolving issues for me to ensure both mine and my tenants are happy and that the property remains in good working order. Recently I had a leaky roof and within the same day of my tenant reporting the problem, the RSK team were on the case and helped to arrange a tradesmen to make the necessary repairs. Lastly, whenever I need to seek advice in relation to the property, they are always responsive in assisting me. Well done RSK team, keep up the good work.PositiveResponsiveness, Professionalism
Dear Damien, Thank you so much for the fantastic feedback, the team at Acton are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleI walked into the Acton office with no appointment as I had a flat to rent locally.I met Blair from rentals and after s short discussion he agreed to see the flat that afternoon with the keys I gave him. Within 3 days and several viewings he found a couple who rented the flat. The terms details and contracts were sent within a day or say and the deal completed. The whole operation was professional and efficient and I achieved what I required. Jeremy Fraser
Dear Jeremy, Thank you for your great review regarding our Acton office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Sarah Tranter Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Robertson Smith and Kempson, London won Platinum.
Tell us what you need and we'll put you in touch. Robertson Smith and Kempson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
