Trusted Agent profile · London

Robertson Smith and Kempson London reviews

★★★★★ Excellent

841 reviews across 2 platforms

137 High Street, London, W3 6LY

Part of Robertson Smith and Kempson, see every office.

Robertson Smith and Kempson's office in London, at 137 High Street, is rated 4.7 out of 5 across 841 reviews on two platforms, including 680 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

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4.8 / 5

680

Reviews on Google

This office

Trustpilot logo

161

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

I had the absolute pleasure of being assisted in finding a new flat by one of the nicest, friendliest and down to earth estate agents I have ever dealt with. Priyesh who is based in the Acton office was professional and so helpful from start to finish. It was so easy getting all the formalities done and he really did go above and beyond. I found my new home very quickly as he actually listened to what I was looking for and delivered perfectly. Thank you for the fantastic service! :)

Suzana · 16 June 2019

Agent replied · 14 June 2024

Dear Suzana, We are delighted to read that our Acton Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Trustpilot

Over 3 years of great service

RSK have been managing our property for over three years and have consistently done a fantastic job of finding us great tenants, attending quickly and efficiently to any challenges and a particular call-out to Daisy who always keeps us informed and updated and is generally brilliant, a real asset to RSK.

Zoe · 17 November 2023

Agent replied · 24 August 2024

Dear Zoe, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Cameron was great throughout my property sale, in a tough market and I had a swift and smooth sale.

Shanklin · 15 June 2022

Agent replied · 14 June 2024

Dear Shanklin, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I had a really positive experience with RSK. I want to give Asim a big shout out as he's been incredibly helpful throughout the process, chasing people left and right and pushing for things to happen. Would really recommend working with them.

Chloé · 9 August 2025

5/5

Google

Jack and Nick were very professional and helpful throughout our purchase. The whole process felt much easier with great communication from their side. Overall a pleasant experience and would definitely recommend! Many thanks

Corona · 16 June 2018

Agent replied · 14 June 2024

Dear Corona, Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Ed was incredibly helpful with our slightly complicated situation, and kept us informed at every stage. It ended up not working out due to other issues but Ed was great at trying to help us get these resolved and gave us lots of really helpful advice. We'll definitely be looking at RSK next time we move!

Lizzie · 15 June 2023

Agent replied · 14 June 2024

Dear Lizzie, It’s great to hear that you have had a brilliant experience with our Acton office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

We had a great experience with Blair as our letting agent and the rest of the team at RSK. Blair found us a perfect house, and was enthousiastic and helpful throughout the process, working with us within a tight deadline. Even after all the paperwork was wrapped up, he called to check in on us after we moved and was helpful in dealing with some additional questions we had. If you’re looking in the Acton area - call Blair!

Glenn · 16 June 2019

Agent replied · 14 June 2024

Dear Glenn, We greatly appreciate you putting aside the time to submit a review about our Acton Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Tom was very professional; knowledgeable, showed genuine interest in my search criteria, definitely an asset to your organisation

Au · 15 June 2022

Agent replied · 14 June 2024

Dear Jason, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Ealing office. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I couldn’t be happier with the service from Robertson Smith & Kempson. Gaetano Signorile, the manager, went above and beyond to ensure things moved quickly and efficiently. …

Ana · 16 December 2025

5/5

Google

Comfort was very helpful and had a very delightful aura when I was considering my options for renting my first flat on my own. I couldn't have had a better letting agent!

Tolu · 16 June 2018

Agent replied · 14 June 2024

Dear Tolu, Thank you for your review regarding your experience with our Acton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

I just want to say a huge thankyou to Comfort for her help with trying to find me a home. I was apprehensive at first and starting and with our family getting larger the pressure of finding an appropriate home was on the forefront of my mind however comfort helped to alleviate my worries and stresses. Although we did not end up taking the property she had showed us, my wife and I were very impressed with her customer service. Will definitely be referring RSK to my friends. Kind regards Chris K

Chris · 16 June 2018

Agent replied · 14 June 2024

Dear Chris, We are delighted to read that our Acton Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

I have rented my flat via Robertson Smith And Kempson in Acton and I must say the team in the office are excellent and full of energy! The moment i called the office i felt i was given honest advise on letting my property. The entire process was extremely smooth with regular updates from viewings and potential people for my house, from agreeing the offer it took only five days to having my new tenants move in. Highly recommend to anybody who is looking to let their property out in the area. Thanks guys!

Mari · 16 June 2018

Agent replied · 14 June 2024

Dear Mario, Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

I found the whole experience from start to finish a positive one. What impressed me was the friendliness, honesty, knowledge and good advice that I received from all the staff. Communication was very good with quick response times to questions and any concerns I had. Compared with other agents I approached they were realistic in terms of what I might expect to achieve and introduced appropriate potential buyers. It was clear to me that they knew the local market very well in terms of putting the right properties with the right buyers. Would have no hesitation in recommending them to other sellers.

Dave · 16 June 2018

Agent replied · 14 June 2024

Dear Dave, Thank you for your review regarding your experience with our Acton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team

5/5

Google

Last month, we were looking for a one bedroom apartment with my boyfriend but we first struggled to find a nice flat with a reasonable price. We booked a visit with Comfort Osobu and everything changed! Not only we liked the flat, but Comfort has managed to made things easier for renting the flat! So we are really grateful to her for that! We just moved this week and, for now, we are happy to rent with this agency! Well done!

Alienor · 16 June 2018

Agent replied · 14 June 2024

Dear Alienor, I am writing to say thank you for your kind comments about the service you received from our Acton Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

RSK Acton agents did a great job in helping me find a rent a flat to rent. A special thanks to the lettings team Gaetano and Lara for their professional effort and support through the process!

Rouba · 11 August 2024

Agent replied · 25 August 2024

Dear Rouba, Thank you for your kind comments regarding the Lettings team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team

5/5

Google

Lara delivered an amazing service! Would highly recommend her to anybody who is interested in renting their properties out an she would be the best person to reach out!

Lei · 18 November 2024

Agent replied · 28 December 2024

Dear Lei, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah

5/5

Google

I had the pleasure of speaking with Lara who was very helpful and knowledgable. I would recommend dealing with her if you are looking to let your property

Danielle · 25 November 2024

Agent replied · 9 December 2024

Dear Danielle, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah

5/5

Google

Top Agency, Asim Cameron and Arin, they looked after me and supported me through every step, specially Asim that i called him million of times to view the property

Islam · 4 November 2024

Agent replied · 11 November 2024

Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah

5/5

Trustpilot

Luke has been very helpful and…

Luke has been very helpful and responsive with my house search. Looking forward to finding something suitable soon!Fabio

Fabio · 16 February 2022

Agent replied · 24 August 2024

Dear Fabio, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Joe did a great job in showing me around 4 properties in West London in less than an hour. He was knowledgeable, efficient and very honest. By the end of the hour I had placed an offer and within 24 hours had it accepted. Highly recommend RSK for any rental needs out there.

Imran · 15 June 2023

Agent replied · 14 June 2024

Dear Imran , It’s great to hear that you have had a brilliant experience with our Acton office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I had a fantastic experience with my property agent Andre Da Silva. He was incredibly helpful throughout the entire process, ensuring that I found the perfect place to call home. Thanks to their guidance and expertise, the whole process was exceptionally smooth. I highly recommend their services!"

Samarth · 17 November 2023

Agent replied · 14 June 2024

Dear Samarth, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

RSK delivered a professional and attentive service from the moment we decided to sell our much-loved home in February to the point of exchange 8 months later! Our first sale fell through, (not RSK's fault) and they found us a new buyer within two weeks. Special mention for Toby who remained cool, calm and professional throughout the process (even when we were NOT!).

Hanna · 15 June 2022

Agent replied · 14 June 2024

Dear Hanna. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Great to work with

Great to work with, did an excellent job in selling my flat, would recommend - many thanks !

Mark · 23 March 2025

Agent replied · 27 May 2026

Dear Mark, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

4/5

Google

Agent, Asim, was very helpful in trying to find us a flat meeting our requirements. We changed our mind and decided not to buy in that area

Javad · 18 November 2024

Agent replied · 9 December 2024

Dear Javad, Thank you for taking the time to leave a wonderful Google review. Asim will be thrilled to read your kind comments. Kind regards, Sarah

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Questions about Robertson Smith and Kempson London

Has Robertson Smith and Kempson won any awards?

Yes. Robertson Smith and Kempson won Platinum in The Trusted Agent 2026 awards.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Robertson Smith and Kempson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.

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