Trusted Agent profile · London

Robertson Smith and Kempson London reviews

★★★★★ Excellent

841 reviews across 2 platforms

137 High Street, London, W3 6LY

Part of Robertson Smith and Kempson, see every office.

Robertson Smith and Kempson's office in London, at 137 High Street, is rated 4.7 out of 5 across 841 reviews on two platforms, including 680 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

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4.8 / 5

680

Reviews on Google

This office

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161

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

1/5

Google

Everything I know about this company, I have learned against my will. Stop filling my mailbox with your spam advertising. I receive letters from your company regularly and it goes straight in the bin. Waste of paper, waste of time. Stop the junk mail.

Dan · 16 January 2024

Agent replied · 14 June 2024

Dear Dan, I am sorry to read your 1* review. If you could provide us with more information at sarahtranter@customerrelationsteam.co.uk I can look into this for further you and have your address removed. Kind regards, Sarah, Customer Relations Team

5/5

Google

Our first property purchase in 28 years, but Jack has guided us through with endless positivity and enthusiasm. It may have taken a year to complete (Covid at fault, not RSK), but Jack has always been there to keep the momentum going, chasing up errant solicitors, keeping all parties informed and driving the sale through with endless persistence and determination. Can't wait to move into our beautiful new flat.

Linda · 15 June 2021

Agent replied · 14 June 2024

Dear Linda, I am writing to say thank you for your kind comments about the service you received from our Acton Office. We really appreciate you taking the time to post this review as feedback is very important to us. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

We used RSK to sell our house in Acton recently. They impressed us from the initial valuation where Toby came to the appointment well prepared with comparable house sales. Our house was sold very quickly and Cameron worked hard to progress the sale keeping us informed at all times. At all times everyone was professional and responsive to any queries we had. I would definitely recommend RSK's Acton office.PositiveProfessionalism

Juliette · 15 June 2021

Agent replied · 14 June 2024

Dear Juliette, Thank you for taking the time to leave a review regarding your experience with Toby and Cameron in our Acton office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I've been using Rsk Acton for the past year and my experience has been positive. After the contract as been signed I've been allocated as a property manager Mrs Kim Mellor and she has been an absolute star in helping me with every problem I had in the flat. She has a very attentive and customer focused personality that left me pleased to have chosen this agency among many others. I would definitely recommend this letting agency.

Alberto · 16 June 2018

Agent replied · 14 June 2024

Dear Alberto, Thank you for your review regarding your experience with our Acton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Fantastic experience with RSK quick, efficient and great service, special shout out to Blair who helped me through the whole process! Would definitely recommend!!

Hizri · 15 June 2020

Agent replied · 14 June 2024

Dear Fleon, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Went to see retirement property in Acton where I was met by James. He was very polite and helpful. He showed me the flat, the communal areas, the garden and parking. Even though the flat was not suitable for my needs I would not hesitate in recommending this estate agent .

Kay · 15 June 2023

Agent replied · 14 June 2024

Dear Kay, Thank you for your kind comments regarding James and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Daisy and Altin have always been great…

Daisy and Altin have always been great to deal with.

Anthony · 6 June 2025

Agent replied · 23 October 2025

Dear Anthony, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Priyanka

5/5

Trustpilot

Very positive experience and would definitely recommend

After trying 2 estate agents in the Acton area for a few months with no luck selling my flat, I gave RSK a chance, and they sold it before it was even live on their website. Very positive experience, and Luke Heaps from the Acton office was superb, always kept me up to date and was always contactable. Wouldn't hesitate in recommending.

Liam · 28 April 2022

Agent replied · 24 August 2024

Dear Liam, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Acton office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind regards, Sarah Tranter, Customer Relations Team

4/5

Google

I have received great service and support from tamsa which has helped me a lot with my queries. I would definitely recommend to visit her.

Enosh · 18 November 2024

Agent replied · 9 December 2024

Dear Enosh, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah

5/5

Google

Dealt with Marc who was extremely helpful, diligent and professional. The whole sales team were courteous and informative and dealt with my enquiries quickly. Would definitely recommend.

David · 16 June 2018

Agent replied · 14 June 2024

Dear David, Thank you for your review regarding your experience with our Acton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Thanks so much to RSK , especially to Toby and Cameron for doing such an efficient and seamless job for us . Would recommend highly .. professional, friendly and accommodating, it's been a pleasure . Much appreciated

Rachel · 15 April 2024

Agent replied · 14 June 2024

Dear Rachel, Thank you for your kind comments regarding Toby and Cameron and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team

5/5

Google

I give 5 starts to this agency and especially to Blair Baxter which found me and my boyfriend the perfect 1 bedroom flat at a reasonable price and worked his magic quick to finalise the deal for us. I have much respect and appreciation for the friendly yet very professional service he provided for us. I totally recommend them !

Flav · 15 June 2022

Agent replied · 14 June 2024

Dear Flav, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Very great expereince with RSK - James for the purchase of my flat in Acton. Professional, nice and friendly, and also quick response to my enquiry. The process is smooth and efficient and less than 1 month thats totally amazing. Thank you so much, James.

May · 18 October 2023

Agent replied · 14 June 2024

Dear May, We really appreciate you taking the time to leave such lovely comments about James.They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I have had a really good experience with them. Finding a new flat is very stressful but Angelina actually made it easy and simple and I can't thank her enough! We told her what type of property we were looking for and she went above and beyond to make sure we found a good and affordable place. Definitely recommend! Professional and really good properties!PositiveResponsiveness, Quality, Professionalism

Isabella · 15 June 2021

Agent replied · 14 June 2024

Dear Isabella, Thank you for your great review regarding our Acton office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Sarah Tranter Customer Relations Team

5/5

Google

The staff at RSK Acton provided an excellent and proactive service when marketing my property.for letting. Would have no hesitation using their services again.

Oliver · 9 November 2024

Agent replied · 9 December 2024

Dear Oliver, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah

5/5

Google

I can thoroughly and highly recommend the letting services of RSK Acton. Special thanks for finding solid and legitimate leads/tenants to Priyesh and Angelina King! You’re in good & safe hands with these two agents! 10 out of ten!!

Peter · 15 February 2024

Agent replied · 14 June 2024

Dear Peter, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

5/5

Google

Luke was really helpful in our search, would definitely recommend him!

Raunaq · 15 June 2022

Agent replied · 14 June 2024

Dear Raunaq, Thank you for leaving a lovely review regarding Luke. We work hard to deliver a great service and I am pleased to hear we have achieved this. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Had a great experience with Asim in my property search. Very helpful, knowledgeable, polite sales consultant who helps to navigate complex property market.

Marine · 9 November 2024

Agent replied · 9 December 2024

Dear Marine, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah

5/5

Trustpilot

Acton Branch

Very friendly team. Carla and her team are professional, polite and efficient.

Theodora · 20 February 2022

Agent replied · 24 August 2024

Dear Theodora, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

The team at RSK have been amazing to work with. They could not have been more helpful or patient in what have been tricky circumstances at times. We thank them for all their hard work and would not hesitate to recommend them to anyone

Helen · 18 September 2023

Agent replied · 14 June 2024

Dear Helen, It’s great to hear that you have had a brilliant experience with our Acton office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Blair was kind and professional while helping us find a house and replying to our million questions! Thank you Blair.

Valentina · 15 June 2020

Agent replied · 14 June 2024

Dear Valentina, We greatly appreciate you putting aside the time to submit a review about our Acton Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Gaetano at RSK was always professional and courteous. He ensured he had done his homework while showing properties and was very proactive in responding to questions.

Pallavi · 16 October 2025

5/5

Google

Had the pleasure of meeting Angelina today! 😊 She made house hunting a breeze! Despite the deal not being sealed yet, her warm and friendly approach left a lasting impression. Fingers crossed for that dream house! …

M · 15 February 2024

Agent replied · 14 June 2024

Thank you for your kind comments regarding Angelina and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team.

5/5

Google

I had a wonderful time with one of letting team consultant at rsk. It was Angelina she was very professional, efficient and knowledgeable about her work and she was willing to help me with anything I needed, also she was super passionate about finding the right place for me and she made the journey so much easier............... definitely a 5 stars consultant 👍🏾

Chad · 15 June 2021

Agent replied · 14 June 2024

Dear Chad, Thank you for your great review regarding our Acton office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Sarah Tranter Customer Relations Team

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Questions about Robertson Smith and Kempson London

Has Robertson Smith and Kempson won any awards?

Yes. In The Trusted Agent 2026 awards: Robertson Smith and Kempson, London won Platinum.

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Tell us what you need and we'll put you in touch. Robertson Smith and Kempson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.

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