Trusted Agent profile · London

Robertson Smith and Kempson London reviews

★★★★★ Excellent

841 reviews across 2 platforms

137 High Street, London, W3 6LY

Part of Robertson Smith and Kempson, see every office.

Robertson Smith and Kempson's office in London, at 137 High Street, is rated 4.7 out of 5 across 841 reviews on two platforms, including 680 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

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4.8 / 5

680

Reviews on Google

This office

Trustpilot logo

161

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Priyesh, Blair and Angelina were all extremely helpful, patient and efficient with us, and we’d definitely use them again!

Ivo · 15 June 2020

Agent replied · 14 June 2024

Dear Ivo, Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team

5/5

Trustpilot

Would definitely recommend!

We have been impressed by RSK Ealing Broadway during the selling process. Michael and the team have been consistently professional, transparent and responsive throughout - from the first meeting to completion day. We would (indeed, we have already) thoroughly recommend to friends, family or colleagues.

Chris · 12 October 2021

5/5

Google

Great experience with Cameron - his communication is prompt and professional. All the properties suggested by him met our criteria and felt personalised.

Safiya · 10 October 2024

Agent replied · 24 October 2024

Dear Safiya, Thank you for taking the time to leave a wonderful 5 star Google review. Kind regards, Sarah

1/5

Trustpilot

Terrible experience

Terrible experience, they showed us a place and we gave offer of the asking price, then tried to trick us on raising the price by saying someone else has also placed and offer. As we refused they said the landlord did not accept our offer but see the same place ad online again in even lower price that we offered.

Izzietkw · 12 November 2021

Agent replied · 24 August 2024

We are disappointed to read your review. Please do contact me directly at sarahtranter@customerrelationsteam.co.uk with further details and we will then look into this for you. Kind regards Sarah Tranter Customer Relations Team

5/5

Google

I cannot recommend RSK enough. Exceptional service provided by Lara from the initial call to the point of move in

Ali · 18 November 2024

Agent replied · 9 December 2024

Dear Ali, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah

5/5

Google

Had the pleasure of dealing with Lara today. What a star. I highly recommend her services at the estate agents.

Ketan · 18 November 2024

Agent replied · 9 December 2024

Dear Ketan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah

5/5

Trustpilot

Excellent work .Very good communication…

Excellent work .Very good communication and service

Ilir · 8 May 2025

Agent replied · 23 October 2025

Thank you for leaving a wonderful 5* review. Kind regards, Priyanka

5/5

Google

Toby and Cameron in Sales, were extremely friendly, professional, helpful, and diligent, and we would recommend them highly. Also Priyesh and Angelina in Lettings. Thank you all, you've done a great job.

Ben · 15 April 2024

Agent replied · 14 June 2024

Dear Ben, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Toby and Cameron. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team

5/5

Google

Cameron was very helpful with our viewing and followed up quickly. Great service.

Star · 15 June 2021

Agent replied · 14 June 2024

Dear Star, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Sarah Tranter Customer Relations Team

5/5

Google

We have had an excellent experience with Carla! Ever helpful, responsive and available. She has surely calmed nerves on both sides during the process, and has made the purchase extremely smooth for us. I would definitely recommend her to anyone looking in the area!

Shyam · 15 June 2023

Agent replied · 14 June 2024

Dear Shyam, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Really impressed with the Acton Team. They are very professional, efficient and courteous when responding to my queries. Very knowledgeable in their work and always give truthful opinion with regard to the property market position. They managed to find suitable tenants for me within two weeks of referral. All due diligence process completed swiftly and tenants agreed tenancy and moved in within 10 days from viewing. Outstanding!

Francis · 16 June 2019

Agent replied · 14 June 2024

Dear Francis, Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Blais was amazing professional. Very good staff! Thanks Blais was truly professional. Great group! Thank you

Anoir · 15 June 2020

Agent replied · 14 June 2024

Dear Anoir, Thank you for taking the time to provide such lovely comments about Blair in our Acton office. We aim to provide a five star service to all our customers, so I am pleased to hear that we have been able to offer this for you. Kind regards Hayley Marner Customer Relations Team

5/5

Google

Amazing service ! Everyone extremely professional, friendly and efficient. Blair and Priyesh were super helpful. Thanks!

Aurelija · 15 June 2020

Agent replied · 14 June 2024

Dear Aurelija, Having read your review, we would like thank you for your feedback about our Acton Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Trustpilot

We have had great service from the team…

We have had great service from the team at Acton RSK, but in particular Angelina has been patient and good-humoured throughout, beyond the call of duty! Thank you so much! RSK let our property quickly, communication was excellent, and we don’t hesitate to recommend them.

Helen · 16 March 2021

5/5

Google

RS&K have been the agency that facilitated communication between us and the seller in the process of purchasing our home. Gurinder, who was the first to show us the property has been very pleasant to communicate with, diligent and respondent in her work.

Katarina · 15 June 2023

Agent replied · 14 June 2024

Dear Katarina, Thank you for your review, and mentioning your experience with Gurinder in our Acton office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Great experience with Robertson Smith & Kempson. The team there are super helpful and have been so efficient from the start. Angelina in particular has been so amazing and professional. I have also been liaising with Priyesh and he has made my move transition go so smoothly, so thank you!PositiveResponsiveness, Quality, Professionalism, Value

Nour · 15 June 2022

Agent replied · 14 June 2024

Dear Nour, We are thrilled to hear that you are pleased with the service you have received from our RSK Acton office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

1/5

Google

Very bad experience, on the way to rent, they will not miss any opportunity to charge me more money, and will not speak for the tenant

Cris · 26 June 2024

Agent replied · 24 October 2024

Dear Hasoul, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Sarah, Customer Relations Team

5/5

Google

I had a fantastic experience with Lara, she was so helpful and her response time was amazing.

Anam · 18 November 2024

Agent replied · 9 December 2024

Thank you for taking the time to leave a wonderful 5 star Google review. Lara will be thrilled to read your kind comments. Kind regards, Sarah

5/5

Google

Fantastic office! Had an amazing viewing with Arin, he answered all my questions with ease and professionalism.

Jess · 18 November 2024

Agent replied · 9 December 2024

Dear Jess, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah

5/5

Google

I received excellent support from RSK agent Lara-Rose during my search for a new flat, highly recommend!

Ania · 25 November 2024

Agent replied · 9 December 2024

Dear Ania, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards,

5/5

Trustpilot

The Ealing team are very professional…

The Ealing team are very professional and responsiveThey know the market well and have found me brilliant tenants The Manager Altin is extremely helpful and Duncan was very proactive in finding tenants

Sheila · 28 November 2022

1/5

Google

Very bad experience, on the way to rent, they will not miss any opportunity to charge me more money, and will not speak for the tenant

Hasoul · 10 June 2024

Agent replied · 25 August 2024

Dear Hasoul, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Sarah, Customer Relations Team

5/5

Google

Priyesh & Team provided a great service !! he has been especially helpful, showed us several properties well within our search criteria in Acton, quick answering any of our questions and most importantly, he made an offer to the landlord and lowered our rental price. Thank you for your quality service !😊PositiveProfessionalism

Marta · 15 June 2022

Agent replied · 14 June 2024

Dear Marta. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Highly professional service with attention to detail and courtesy. I personally dealt with one of the agents Angelina, she was friendly, honest and to the point. Unlike other agents I have dealt with in the past from various estate agents, where they try and peddle snake oil. Very happy customer and will have the pleasure dealing with this company again, highly recommended!

Shiavash · 15 June 2020

Agent replied · 14 June 2024

Dear Shiavash, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Acton Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Robertson Smith and Kempson London

Has Robertson Smith and Kempson won any awards?

Yes. In The Trusted Agent 2026 awards: Robertson Smith and Kempson, London won Platinum.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Robertson Smith and Kempson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.

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