Trusted Agent profile · London

Robertson Smith and Kempson London reviews

★★★★★ Excellent

841 reviews across 2 platforms

137 High Street, London, W3 6LY

Part of Robertson Smith and Kempson, see every office.

Robertson Smith and Kempson's office in London, at 137 High Street, is rated 4.7 out of 5 across 841 reviews on two platforms, including 680 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

680

Reviews on Google

This office

Trustpilot logo

161

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Great experience searching for a new home with RSK Acton. We were proactively shown properties that suited our requirements and kept in touch with new houses coming on to the market. Very knowledgeable about the current market and made time to return calls promptly. Great service.

Sophie · 15 June 2022

Agent replied · 14 June 2024

Dear Sophie, Thank you for sharing your kind words. Your comments are much appreciated by the Acton team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Had a great experience dealing with Joe during our property search. We managed to secure a flat for a very good price considering how inflated the renting market is at the moment

Dan · 18 September 2023

Agent replied · 14 June 2024

Dear Dan, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We had a very pleasant experience dealing with RSK right from the viewing to the actual signing of contract. Both Blair and Priyesh were really helpful throughout and were prompt in responding to any questions we had regarding the property. Highly recommended!!

Swaroop · 16 June 2019

5/5

Trustpilot

Excellent service from Ishaan Badshah

Excellent service from Ishaan Badshah, very helpful and understanding the customer requirements .

Friend · 17 September 2024

Agent replied · 22 November 2024

Thank you for leaving a wonderful 5* review. Kind regards, Sarah

5/5

Google

Staff is great and very helpful! They keep in touch and help you the proper way.

Allyson · 26 July 2024

Agent replied · 25 August 2024

Dear Allyson, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah, Customer Relations Team

5/5

Google

We bought two properties this year so far and Carla Bargonzi of Robertson Smith & Kempson was excellent throughout the process! We look forward to purchasing more properties through her in the near future.

Anup · 15 June 2023

Agent replied · 14 June 2024

Dear Anup, We really appreciate you taking the time to leave such lovely comments about Carla. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Acton team in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Tamsa, she is very good, helpful and energetic.

Tharma · 18 November 2024

Agent replied · 9 December 2024

Dear Tharma, Thank you for leaving a wonderful 5 star Google review. Kind regards, Lesley

5/5

Trustpilot

RSK professionalism and customer focus.

RSK have shown professionalism and customer-focussed service in helping us to sell and buy, despite the complexities of our unique circumstances. I’d like to single out Jonathan and Tim for being there when needed and for creating a backchannel for the chain to flip. Deserved 5 stars.

Phil · 22 December 2021

Agent replied · 24 August 2024

Dear Phil, thank you for taking the time to leave us a 5* review. We are pleased to read that you had a great experience with Jonathan and Tim in our Hanwell office. Kind regards Sarah Tranter Customer Relations Team

5/5

Google

Searching for a property in London, Ed has been really helpful and has kept me updated with new properties going on the market, sharing info and video tours. Great attitude and very professional.

Pedro · 15 June 2023

Agent replied · 14 June 2024

Dear Pedro, Thank you for your kind comments regarding Ed and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

James from RSK is extremely helpful and very professional in all his communications , always keep you updated and provides extremely useful and informative advise. Thanks always Dana

DANA · 18 October 2023

Agent replied · 14 June 2024

Dear Dana, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Gaetano did such an amazing job with us Helping us to find a property!

Olivia · 28 July 2024

Agent replied · 25 August 2024

Dear Olivia, Thank you for your kind comments regarding Gaetono and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team

5/5

Google

I had the pleasure in dealing with RSK Acton branch , especially the lovely Angelina and Priyash in renting our flat in a quick and a professional way. They were efficient, polite and thorough in every step of the way. Thank you for making it an easy experience.PositiveProfessionalism

Aysin · 15 June 2021

Agent replied · 14 June 2024

Dear Aysin, I was delighted to read the comments in relation to our Acton office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Sarah Tranter Customer Relations Team

5/5

Google

Our faith in flat-hunting was restored by Blair and Priyesh after a few initial hiccups, assisting us in securing a fantastic new home that we’re really pleased with. The service provided was excellent - great communication with a fast turnaround from viewing the property to signing the contract. Couldn’t recommend them enough.

Louis · 15 June 2020

Agent replied · 14 June 2024

Dear Louis, Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Team

5/5

Google

Would highly recommend RS&K. They were very helpful, accommodating and made our move stress free. Joe in lettings helped us with our search. He was extremely professional, yet friendly.

Maggie · 19 August 2023

Agent replied · 14 June 2024

Dear Maggie, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

The vendors we bought our flat from used RSK and the agent was Jack Dann. He was incredibly communicative, thorough, professional and helpful. He was more useful during the buying process than our own solicitor! He made a stressful process less stressful and we were so impressed. Wish all estate agents were like him.

Carrie · 16 June 2019

Agent replied · 14 June 2024

Dear Carrie, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Acton Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Team

5/5

Trustpilot

5* experience

Great experience. I felt such at ease. Carla especially really went above and beyond at a really stressful time for me. Couldn’t be happier with the service. It was Smooth sailing & really helpful and carla was so lovely, professional & reassuring throughout.

Shannon · 2 March 2022

Agent replied · 24 August 2024

Dear Shannon, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Dear Marie

Dear Marie, Thank you so much for your persistence with the Sainsbury's insurance claim! It was a long haul but I guess big companies are in no hurry!Monica and I really appreciate your hard work. Best regards Nicholas smith

Mr · 25 August 2022

Agent replied · 24 August 2024

Dear Nicolas, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Appreciate Reeta's professional service

Much appreciate Reeta's professional service @The Broadway branch, Ealing. She is efficient, responsive and sensible, always attending and willing to communicate with us. Reeta follows through closely all along. She has been progressive to further engage other viewings till we identified a right one.

KL · 4 December 2021

Agent replied · 24 August 2024

Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Ealing office. Kind Regards, Sarah Tranter, Customer Relations Team

5/5

Google

Excellent service, Carla stayed with the complicated sale the whole way, was always ready to help and provided a level of care above and beyond, very happy with the service

Simon · 15 June 2023

Agent replied · 14 June 2024

Dear Simon, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Matthew Woodman

Matthew WoodmanLettings ConsultantHas been great, always polite helpful and informative.

Darren · 21 August 2024

Agent replied · 24 August 2024

Dear Darren, Thank you for leaving a 5* review. Kind regards, Sarah, Customer Relations Team

5/5

Trustpilot

Angelina in Acton

Angelina in Acton, thank you ever so much for your ongoing support. You have been so helpful and always willing to go that extra mile to help us find our new home. Keep up the awesome work. Ray

Ray · 8 September 2022

Agent replied · 24 August 2024

Dear Ray, Thank you for your kind comments regarding Angelina and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Efficient and professional. Thank you Osobu

Abdullah · 16 June 2018

Agent replied · 14 June 2024

Dear Abdullah, I am writing to say thank you for your kind comments about the service you received from our Acton Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Team

5/5

Google

Angelina king a wonderful and positive person who helped us find a house very quickly!! Thank you for everything angelina ❤️❤️🫶🫶 …

Aspasia · 17 December 2023

Agent replied · 14 June 2024

Dear Aspasia, Thank you for taking the time to leave a lovely review regarding Angelina. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Gurinder B was very helpful during my property purchase, always on time, and if not on the day, promptly provided the information I needed to make an informed decision.

Charles · 15 June 2023

Agent replied · 14 June 2024

Dear Charles, Thank you for your kind comments regarding the Acton team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

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Questions about Robertson Smith and Kempson London

Has Robertson Smith and Kempson won any awards?

Yes. In The Trusted Agent 2026 awards: Robertson Smith and Kempson, London won Platinum.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Robertson Smith and Kempson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.

What do you need help with?

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