Trusted Agent profile · London
★★★★★
841 reviews across 2 platforms
137 High Street, London, W3 6LY
Part of Robertson Smith and Kempson, see every office.
Robertson Smith and Kempson's office in London, at 137 High Street, is rated 4.7 out of 5 across 841 reviews on two platforms, including 680 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Robertson Smith and Kempson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI bought a flat through this estate…
I bought a flat through this estate agent it was excellent in helping me with organising my paperwork.I highly recommend this company.
Dear Saeid, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
1/5
GoogleMark your listings as Sold if it has Sold and take it off Right Move, bad practise as they don't want the market to know if it is sold until it is exchanged.
4/5
GooglePersevered through a long sale process providing support to us and buyer.
Dear Ben, Thank you for leaving a 4* star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotBrilliant service and would highly…
Brilliant service and would highly recommend! Many thanks to Carla for all your help you were a star!
5/5
GoogleAn amazing experience with RSK Acton and I particularly want to commend Comfort who was exceptionally vibrant, professional and went the extra mile throughout the entire process. She showed true passion and was always available when needed. I throughly recommend this firm.
Dear Nii, We appreciate you taking the time to submit your review regarding the service you received from our Acton Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleHad a great experience with Angelina in finding a letting and going through the paperwork and processes afterwards. One of the best experiences I’ve had with an agent.PositiveResponsiveness, Professionalism
Dear Neeral, We are thrilled to hear that you are pleased with the service you have received from our Acton office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat customer service from Andre, was able to help with everything I needed to know!
Dear Jade, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleTamsa gave me amazing service and found my dream home
5/5
GoogleBoth Toby and Cameron are quick to respond to any queries and very easy to talk to when needed. They were very proffessional at marketing the property and dealing with the potential buyers.PositiveResponsiveness, Professionalism
Dear Eva, I was delighted to read the comments in relation to our Acton office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleAva and her colleagues have been really helpful in viewing relevant properties in the area and helping us find a house. They've been professional and responsive in guiding us through house buying processes.
Dear Joanne. Thank you for sharing your kind words about Ava and the team, your comments are much appreciated. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleExcellent service and very kind and knowledgeable agency .All staff were very nice including Cameron who help me look at properties and showed me the local area. All and all very pleased with the customer service .
Dear Ahmad Shahid, Thank you for your kind words regarding our RSK Acton office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotBrilliant customer service from Micaela
Brilliant customer service from the first phone call by Micaela. She has been extremely helpful, kind, professional and always responded promptly on my emails or phone calls. She has helped me to move to the beautiful flat with my daughter and always provided me with needed information or advice. I would definitely recommend her as an estate agent and just want to thank her for all her hard work.
5/5
GoogleGreatest and most caring people I’ve ever encountered in this industry. Highly recommended in the area.
Dear Charlie, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleA huge thanks to property management team , specially to team leader Mrika Nikolli , she always respond asap very ,very helpfull nothing is too much for her . All team very professional and 5* is not enough .
Dear Jacek, We are delighted to read that our Acton Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Team
5/5
GoogleHave used this firm for over twenty years. Always had a very good and professional service from them. Thanks to all the team at the Acton High St branch .PositiveResponsiveness, Professionalism
Dear Vinod, We are delighted that you took the time to leave such a fantastic review which the Acton team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
5/5
TrustpilotGreat customer service!
Great customer service from Daisy! Always helpful, polite and professional
Dear Shazy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
1/5
TrustpilotRude staff who will not listen to a…
Rude staff who will not listen to a legal matter go ahead and sell property anyway. And then threaten you with the police.
Dear Elizabeth, I am concerned to read your comments and I have passed these to the Director of the Area. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAs always great support and service whist I was selling my property - every colleague in the business are superb .. thank youPositiveResponsiveness, Professionalism
Dear Pat, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our RSK Acton office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotThank you so much for all of you help…
Thank you so much for all of you help and advise. Great bubbly personality and made my experience much easier. Thank you again Carla Bergonxi .
Dear Lisa, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleSpoke with Angelina who was incredibly helpful and just lovely to speak with! Really responsive with regards to queries/arranging viewings and very knowledgeable of all the properties available. Highly recommend!
Dear Erika, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleWe have used RSK three times, and have always found them to be calm, professional and lovely to deal with. If we ever move again, we wouldn’t think about contacting anyone else. Highly recommended.
Dear Tessa, Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleLoved the service offered by Angelina from acton branch, she is simply lovely, very proactive and knows exactly what your looking for. I enjoyed looking for properties with her. Very professional and personalised.
Dear Shruthi, We greatly appreciate you putting aside the time to submit a review about our Acton Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Team
5/5
GoogleDaisy has always been there to help us. Very serious and helpful. We have been happy to rent with them. Thank you.
Dear Catherine, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotGreat service from start to finish from…
Great service from start to finish from Luke. Thank you very much would definitely recommend this company so sell your property quickly and professionally
Dear Lee, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Robertson Smith and Kempson, London won Platinum.
Tell us what you need and we'll put you in touch. Robertson Smith and Kempson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
