Trusted Agent profile · London
★★★★★
841 reviews across 2 platforms
137 High Street, London, W3 6LY
Part of Robertson Smith and Kempson, see every office.
Robertson Smith and Kempson's office in London, at 137 High Street, is rated 4.7 out of 5 across 841 reviews on two platforms, including 680 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Robertson Smith and Kempson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleHad a view viewings with Angelina and she was lovely, recommended some great properties. Super professional!
Dear Luam, Thank you for your kind comments regarding Angelina and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotGreat experience!
From viewings started to completion RSK were fantastic in selling our property - keeping me informed, advising and guiding through the process. A very positive experience!
Dear Nuala, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleProfessional service with real helpful and friendly specially Gaetano Signorile he was really helpful
Dear AbdelKader, Thank you for your kind comments regarding Gaetano and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI have rented a property with the help of RSK Lettings Consultant Andre Da Silva. He was punctual, personable, and professional, making the process easy and enjoyable.
Dear Aaron, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleVery impressed with the support and information given to me by Gurinder, who has been professional and helpful throughout the process of buying my first home. Highly recommended!
Dear Tom, Thank you for your great 5 star review, and mentioning your experience with Gurinder in our Acton office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Googlehighly professional service from Gaetano. Super helpful and responsive
Dear Ashina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotWe have had a good experience with RSK…
We have had a good experience with RSK during the purchase of our property. Cameron has been especially helpful and great to work with - thanks!
5/5
TrustpilotHard-working, high achievers
We appointed RSK Acton for the sale of our flat and have been very pleased with RSK’s work. We would definitely work with them again as our first port of call. They worked really hard to get us the best possible offers on the table, leaving no stone unturned and gave us regular, detailed feedback from visits. As a local agency they know the area really well and gave us a lot of dedicated attention as customers. We also found them to be respectful in a way that many other agencies aren’t.
5/5
GoogleRSK have always looked after us brilliantly, on both our sale and purchase. Jack, in particular, is friendly yet tenacious and great at getting everything done efficiently. Really happy with their work. We have and will continue to recommend them to friends.
Dear Matt, Thank you for your great review regarding our Acton office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GooglePriyesh, Rahim and gaetano were all so helpful. Thank you
5/5
GoogleThanks for your help on a difficult transaction
5/5
GoogleWe were well pleased to have chosen RSK Acton for the sale of our flat in Acton. Especial thanks go to Toby, Jack and Sara who were always available to discuss the progress of our sale and get things moving.PositiveResponsiveness, Quality
Dear Sohrab, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleVery professional, most importantly, Pryesh - the team leaders always replied on the same day. Pleasant people, nice to work with. They advised about tenants, best letting price. The flat was occupied as soon as the old tenant leftPositiveResponsiveness, Quality, Professionalism
Dear Ziad, Thank you for taking the time to leave a review regarding your experience with Priyesh in our Acton office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRSK are highly professional. They helped me with all my questions. They always responded very quickly to all my queries and kept me well informed about the progress during all stages of the letting process. They have very friendly and professional staff. I strongly recommend the team at RSK.
Dear Jordan, I am writing to say thank you for your kind comments about the service you received from our Acton Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleI dealt with Ms Angelina. She was professional and honest. They have variety of flats with deferent prices. I recommend to deal with them.
Dear Abdullah, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotWas very happy with the whole process…
Was very happy with the whole process at Robertson smith & kempson . Jonthan was a pleasure and extremely helpful, empathetic and on the ball, highly recommend this company
5/5
GoogleI cannot fault this office whatsoever. I quickly came in to register for upcoming properties for sale and all of the staff I encountered were fantastic! My queries were dealt with quickly and professionally. I look forward to continuing this process with Robertson Smith and Kempson in Acton.
Dear Nicola, Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager
1/5
GoogleV poor experience when purchasing a property, unprofessional.
Dear Yas, Thank you for your review although I am disappointed to hear your experience with our Acton office has not been what we would have hoped for. Feedback is really important to us and the Director of the office is keen to discuss your concerns, however I am unable to find your details on our database. Please could you kindly email me at customerrelations@robertsonsmithandkempson.co.uk and I will ask him to get in touch with you directly. Kind regards, Sarah, Customer Relations
5/5
GoogleI had a great experience working with Carla. Good communication and smooth process. Thanks for helping me buy my first home!
Dear Metz, We really appreciate you taking the time to leave such lovely comments about Carla. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleFrom my experience as a buyer, Luke, Carla, Cameron and their colleagues have been great to deal with. Friendly, quick to respond, and straightforward. Would definitely recommend to sellers and buyers alike.
Dear Chuck, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleBlair exceeded all my expectations and was very professional. He was also very responsive and maintained a good level of communication. One thing I will recommend is RSK should think about using another verification company. Lettingshub are inefficient.
Dear Shwan, I was delighted to read the comments in relation to our Acton office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleLovely and kind and helpful specially Angelina king she is adorable I believe that’s the best place to find a home
Thank you for your kind comments regarding the Acton team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat experience overall - we went from first viewing with Angelina to signing our tenancy agreement within two weeks! Highly recommend.
Dear Andrew, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHighly recommended! Great customer service by Joe in Lettings who was professional, accommodating and really helped our search.
Dear Alain, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Robertson Smith and Kempson, London won Platinum.
Tell us what you need and we'll put you in touch. Robertson Smith and Kempson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
