Trusted Agent profile · London
★★★★★
841 reviews across 2 platforms
137 High Street, London, W3 6LY
Part of Robertson Smith and Kempson, see every office.
Robertson Smith and Kempson's office in London, at 137 High Street, is rated 4.7 out of 5 across 841 reviews on two platforms, including 680 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Robertson Smith and Kempson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleHad an amazing viewing with Anjali! Very informative, she showed me exactly what I was looking for! Had an amazing experience with her! Would highly recommend this branch
Dear Ali, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Acton office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotCameron Williams listened to exactly…
Cameron Williams listened to exactly what we needed and found us our perfect house. We are so grateful for Cameron’s foresight and dedication.
Dear Anoushka, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotThe agent really listens to my needs…
The agent really listens to my needs and my criteria in looking for a place. He’s super responsive and he deals with it in a timely manner whenever there’s a problem. He follows me up every now and then even during lockdown. It’s not easy to find an agent like this if you know what I mean, I’m super grateful.
1/5
TrustpilotNot even a 1 star
Not even a 1 star, been waiting for 3 days to hear back regarding the offer we made. very unprofessional! wasted our time and acted like they don't care and it was not our fault that the landlord has not replies but for sure they were not honest with us regarding what was going on! I would not recommend them to anyone!
5/5
GoogleHad an amazing experience with Mrika. We spoke on the phone a few times and she was incredibly, polite, nice and acting fast. I wish All managing agencies were that efficient.
Dear Pawel, We greatly appreciate you putting aside the time to submit a review about our Acton Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotHad a fantastic experience buying…
Had a fantastic experience buying through Robertson Smith &Kempson the entire team were an absolute pleasure to work with thank you
Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHad an awesome experience with Angelina. She showed us several local properties and had really good attitude and local knowledge. Would recommend to anyone looking to rent in the Acton area.
Dear Kim, Having read your review, we would like thank you for your feedback about our Acton Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotFantastic service
Fantastic service, was always available and worked very efficiently in helping me and my fiance purchasing our first house together.
Dear Jack, Thank you for the 5* Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAngelina King has showed me some lovely properties, she’s really professional and friendly. She also answered to my long list of questions very well.
Dear Ewelina, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards Sarah Tranter Customer Relations Team
5/5
TrustpilotI received a great service from Angelina
I received a great service from Angelina. It was the best service I have ever received here in London.
Dear Wagner, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Trustpilotsuperb customer service
Fantastic team, superb customer service.Thank you helping us to find the right property, and your support in buying process.
Dear Dash, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThankyou Angelina! For such a lovely service getting our new flat through! X
Dear Laura, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
4/5
GoogleWe would really like to thank RSK Acton for all their amazing service in helping us find a new home that met every requirement we asked for
Dear Gorana, Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleBlair provided an excellent service. Our requirements were met, we were kept informed and a normally stressful experience was made stress free.
Dear Shamsa, Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
1/5
GoogleShockingly disappointing service from RSK. I’ve worked with agents all over London and have never encountered such a dishonest and unprofessional attitude towards selling properties. Beware.
Dear Rosie, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at molliedelahaye@customerrelationsteam.co.uk and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Mollie De-la-haye Customer Relations Team
5/5
TrustpilotRSK Ealing Broadway's Michael is the BEST!
We are lucky to find Michael as the BEST property agent we have ever met so far. We really want to show our deepest appreciation for his past months' professional follow-up and service. His colleague Domnick and all the teammates are super as well, swift and accurate response.
5/5
GoogleGreat agency, professional, quick to act and responsible staff who are easy to talk to.PositiveResponsiveness, Quality, Professionalism
Dear Yuhao, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. We wish you all the best going forward and hope we can assist you at a future date. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleFriendly staffs, fast services and good recommended on negotiation. Good property for us. Thank you very much “Blair” and the teams.
Dear Srin-orn Wannabutra, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Hayley Marner Customer Relations Team
5/5
TrustpilotMichael helped me with the sale of my…
Michael helped me with the sale of my house and he has been a pleasure to deal with. The sale was a complicated one; yet Michael handled everything with the professionalism at all times. I would have no hesitation in working with RSK again in future.
5/5
TrustpilotGreat service ..
Great service ... got it all sorted within a few days
Dear Jan, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotWhat a fantastic service by RSK and in…
What a fantastic service by RSK and in particular, their hard-working agent Jonathan. He really listened to what we were looking for which resulted in us buying our dream home. He was there to guide us through the whole process making our lives a lot easier. We can’t thank him enough!
5/5
GoogleGot everything sorted very quickly and professionally!
Dear Jan, Thank you for taking the time to leave us a 5 star review. Your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRecently purchased a property through Marc Thorn at RSK absolute pleasure to work with and what a smooth transaction. Highly recommended.
Dear Claire, Thank you for your review regarding your experience with our Acton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleVery helpful staff from start to finish, which positively contributed to the tenancy experience. Very happy with the management service.
Dear David, We appreciate you taking the time to submit your review regarding the service you received from our Acton Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Robertson Smith and Kempson, London won Platinum.
Tell us what you need and we'll put you in touch. Robertson Smith and Kempson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
