Trusted Agent profile · London
Verified
★★★★★
305 reviews across 4 platforms
Work.Life Building, 5-7 Tanner Street, London, SE1 3LE
Madley Property Services London Bridge's office in London, at Work.Life Building, is rated 4.6 out of 5 across 305 reviews on four platforms, including 172 Google reviews rated 4.5.
172
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
128
Reviews on View Agents
This office
3
Reviews on Trustpilot
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Lloyd went above and beyond to sell our property for us. He communicated between all parties exceptionally and provided guidance and support throughout. Having ...Read all 10 from sellers
We purchased a property through Madley and Lloyd was the main reason our purchase was successful. He was very communicative from the start and able to solve all ...Read all 33 from buyers
When we were in our search for a new home we contacted a lot of real estate agencies. Natalie from Madley was the only agent who communicated open, quick and ...Read all 5 from landlords
I have recently moved out of an apartment in London E14. Tonte made the process very smooth - he was nice to deal with and very helpful. He communicates very ...Read all 43 from tenants
Estate agency, rethought We offer all the services you'd expect from an estate agent, and we love what we do, but we're not like other estate agents.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
View AgentsHighly recommend Madley, especially Lloyd!!
We are recently purchasing a property with Lloyd, he has been very helpful and professional at all time, I will definitely recommend him to all of you if you consider to purchase a investment property, his knowledges will guide you to the right place and get you to the best deal, and of course Madley is one of our favourite agents to work with so far!
5/5
GoogleLloyd was able to get a buyer for my flat in the shortest possible time. He is a true professional, always there to answer any questions and replying my emails. I strongly recommend him for any real estate services.
Thank you for the great recommendation Chioma! Team Madley
5/5
GoogleNatalie Ewans was one of the most prepared agents I met in the last week. She was also very flexible to meet us the 2nd time the same day to show the flat also for my wife. Great job!
Thank you for your review! We are pleased you were happy with the service. The Madley team
5/5
View AgentsExtremely professional and helpful
I worked with Lloyd as a buyer, I felt that he represented my interests very well, chased and pushed for things to move forward and was a great help throughout the entirety of the process. The whole conveyancing process turned out to be very long in the end (~6 months), but I felt like he never let it drop off his radar and was instrumental in pushing everything through in the end.
5/5
GoogleNatalie Ewans our agent has been amazing She helped us during our tenancy and later on finding a new place She realised immediately our needs and was very helpful all the way Highly recommend her
Thank you for the great review Souzanna!
5/5
View AgentsA highly professional and reliable property service
Lloyd and Matt at Madley really made us feel valued and were at hand to answer all our queries. They were invaluable as an intermediary between brokers, sellers and the mortgage providers. As first time buyers we felt we were in good hands and they were very straightforward and honest throughout making the process much nicer than our previous experience with other agents. We would highly recommend them. Sarah & Tom
5/5
View AgentsTonte is always available and responsive
I had a very good experience dealing with Tonte. He's very responsive with addressing any issue. Most delays comes from the landlord but he makes the best efforts to deal with any situation very quickly. Very happy to have him.
Thank you so much for writing this review Rudy I really appreciate it. I will work to make sure I keep up the good service for you moving forward.
5/5
GoogleI was the first time buyer, Matt was really proactive to kept me updated with the progress, and things on track throughout the whole process. He always responded to my inquiries efficiently, really appreciate his professional service. Highly recommended!
Thank you for your review! We are pleased you were happy with the service. The Madley team
5/5
GoogleBuying a property as a first time buyer is a really stressful process, it was great to deal with Lloyd who was very helpful and although the sale didn't work out in the end I would still recommend using.
Thank you for your review Eli! We are pleased you were happy with the service. The Madley team
4/5
View AgentsMassive improvement!
Having just moved out of a property managed by Madley Property I have seen a massive change recently. 12months ago they were terrible, but things have changed!!! Of all the people in the organisation who seems to be responsible for this is Tonte, Property Manager. He is highly profession, speedy to resolve issues and knows the right answers to questions first time. I'm sure he will continue to improve the business.
5/5
GoogleNatalie has been an excellent agent. She has been extremely kind and helpful in all the part of negotiation. Really good comunication, promptly replying to all our queries. Nothing to complain. Strongly recommended. Excellent and clear sevice.
Thank you Gianluca, we are very pleased that you enjoyed the service and that would recommend us to others.
5/5
View AgentsNatalie was amazing! Thoughtful and professional throughout
Natalie was able to understand what my colleague and I wanted from the start of our property search. She was able to recommend another property after the original one we wanted had already been let. Which turned out to be the one! She made the process so easy and checked in with us to make sure we were getting everything we needed when the process was passed onto another agent.
5/5
View AgentsExcellent
It was the first time we rented through an agency and Madley definetely made it as easy and enjoyable as it possibly could be. Carmen was there all the time to support us with all the necessary information and guide us through the entire process in the most efficient way. Great experience, we are very happy and would recommend with no hesitation.
5/5
GoogleFantastic company with a fantastic service. Never had a single rent arrear in 5 years. They always find me the best tenants. Highly recommend
5/5
GoogleMatt Brooke has been a pleasure to deal with in the last 2 years of our company renting a corporate property through Madley Property. He is professional, polite and responds to emails quickly.
Thank you for the great review Laura!
5/5
GoogleI wish It was always this easy and responsive to work with a letting agency. I mainly dealt with Matt Brooke who has always been extremely helpful and patient through my last minute lease renewals.
Thank you so much for the 5 star review Alvaro! We are very happy to hear you are pleased with the service you received from Matt and the team.
1/5
GoogleBeware of this agency and it’s properties , i rented a flat 2 bed im between 2018-2019 . Worse decision i made in my life , the entire tenancy was a mess and extreme stress . First they used fake pictures of the property . It ever was in those conditions . Then the landlord promises he will bring the property to its pictures condition , never happened during the entire year . Not even a bulb was changed. The landlord is a major problem , he harrases you every day with emails containing threats , creates some so called problems and issues that you create reported by the concierge and its a total drama , however the concierge always told us there where never any complaints of any kind . The landlord never speaks to you directly , he creates fake emails of his so called friends & lawyers that have @gmail accounts (fake) and they all have the same ip address = same person . This landlord forces you to meet with banks for mortgage valuations taking up your personal time to resolve his personal issues otherwise you are threatened with eviction . When you leave don’t expect the entire deposit , he will want to change furniture and decorate and paint the flat with your money . Too bad for him that deposits protected are only being used for rent in arrears , damages to the structure of the property. The agency never helps , first they tell you they manage the property , then they don’t is the landlord . The landlord is nowhere to be found when you need him and if you keep trying to get in touch he will make you leave the property to keep your deposit. As you can see reading all reviews it’s a common practice , they will need at least 300 pounds from your deposit .
We are very sorry to hear about the issues you have had with a property that was rented through us. We always assist let only tenants with issues they may have however, as the property was not managed by us and not under our control there was very limited influence we could have in this matter. We can assure you that any images used in marketing a property would be of the actual property but it’s very disappointing to hear that the landlord did not follow up on promises to carry out works there for you. thank you for your feedback.
1/5
GoogleFRAUD warning! This agency together with a fraudster landlord D.T. at Ability Place building stole our deposit of 2500 pounds. They collaborated together as the agency kept the deposit instead of transferring it to an independent company. Save yourself from what I had to go through! You can see below how they are bullying me to remove the review. They are threatening me over email and phone all day today. Avoid at all costs!!!! Scam with fake reviews from fake accounts. I've reported them to the Police.
Posted 12th March This review is fraudulent and completely dishonest. We do not manage this property and as the tenant and the landlord are unable to agree on an amounts we MUST transfer it to the TDS so they can carry out their arbitration process. At the end of this process the TDS will decide from the evidence the tenant and the landlord provide (not us) and distribute the deposit accordingly. This is the TDS policy and we must comply with it. We have requested that the reviewer remove this review ASAP as it completely false and misleading. If it is not removed we will post the evidence required to prove that it is false. Posted 14th March - Please see evidence below that proves that this review is completely false, the information provided by the reviewer is wholly incorrect and purposely misleading. The deposit money was sent to the TDS on the 20th of February, as per their guidelines that we (and any other agent) must follow. https://www.gov.uk/tenancy-deposit-protection Taken from the above Government website. Overview Your landlord must put your deposit in a government-backed tenancy deposit scheme (TDP) if you rent your home on an assured shorthold tenancy that started after 6 April 2007. In England and Wales your deposit can be registered with: Deposit Protection Service MyDeposits - including deposits that were held by Capita Tenancy Deposit Scheme At the end of your tenancy If you’re in a dispute with your landlord, then your deposit will be protected in the TDP scheme until the issue is sorted out. From The TDS (Tenancy Deposit Scheme) Dear Madley Property, Member: G1**** | Madley Property Branch: 2**** | Madley Property Dispute Reference Number: TDSN19-***9 Deposit Certificate Code - Starting: 83g****** Tenancy Property Address: Flat **1, Ability Place, 37 Millharbour, E14 9DF Deposit in Dispute: £1940.00 The lead tenant has advised us that there is a dispute over the repayment of the deposit which you hold. Our records show the repayment proposals as follows: Amount of deposit £2250.00 Amount of deposit agreed and paid to tenant(s) £0.00 Agent/landlord to receive £310.00 Deposit in dispute £1940.00 What do I need to do now? Under our new scheme rules for all disputes raised from the 15th August 2016, any award to the Landlord(s) will be made to the letting agent of the property. Please can you supply your payment instructions to us even if you are not intending on responding to this dispute by following these steps: Go to https://www.tenancydepositscheme.com/is-my-deposit-protected.html Enter your case sensitive TDS Tenancy Certificate Code, starting 83g******, to display your "Tenancy Summary" Scroll down and select the button Review Dispute. Please sign in using your relevant log in details. Select the Submit my Bank Details button and follow the instructions on screen. Yours faithfully Ch*** Sa****** Dispute Resolution Executive The Dispute Service | Dispute Resolution Team From: Customer Relations <customer.relations@tenancydepositscheme.com> Date: Thu, 14 Mar 2019 at 13:15 Subject: RE: 241 Ability Place - TDS Dispute TDSN19-****9 To: Matt Brooke <matt@madleyproperty.com> Hi Matt Thank you for your email, I can confirm that a tenancy deposit dispute has been raised in this matter by the tenants relating to this case. TDS have been asked to consider the matter for a report of adjudication as the tenancy deposit was registered by a letting agent member under our TDS Insured scheme. As part of our alternative dispute resolution (ADR) and our Membership Rules we have requested and have been provided with the tenancy deposit sum as sent by our member in a sum of £1940.00 awaiting the evidence to be considered by the adjudicator. TDS will act independently of the parties suing the evidence provided once gathered to make any awards as determines and to distribute the tenancy deposit as per our report.
5/5
GoogleLloyd was very helpful and introduced a good property for me as a buy it to let type. He was always keep me updated and response quickly for any question need to be answered.
Thank you for your review Ying! We are pleased you were happy with the service. The Madley team
1/5
GoogleFRAUD warning! This agency together with a fraudster landlord D.T. at Ability Place building stole our deposit of 2500 pounds. They collaborated together as the agency kept the deposit instead of transferring it to an independent company. Save yourself from what I had to go through! You can see below how they are bullying me to remove the review. They are threatening me over email and phone all day today. Avoid at all costs!!!! Scam with fake reviews from fake accounts. I've reported them to the Police.
Posted 12th March This review is fraudulent and completely dishonest. We do not manage this property and as the tenant and the landlord are unable to agree on an amounts we MUST transfer it to the TDS so they can carry out their arbitration process. At the end of this process the TDS will decide from the evidence the tenant and the landlord provide (not us) and distribute the deposit accordingly. This is the TDS policy and we must comply with it. We have requested that the reviewer remove this review ASAP as it completely false and misleading. If it is not removed we will post the evidence required to prove that it is false. Posted 14th March - Please see evidence below that proves that this review is completely false, the information provided by the reviewer is wholly incorrect and purposely misleading. The deposit money was sent to the TDS on the 20th of February, as per their guidelines that we (and any other agent) must follow. https://www.gov.uk/tenancy-deposit-protection Taken from the above Government website. Overview Your landlord must put your deposit in a government-backed tenancy deposit scheme (TDP) if you rent your home on an assured shorthold tenancy that started after 6 April 2007. In England and Wales your deposit can be registered with: Deposit Protection Service MyDeposits - including deposits that were held by Capita Tenancy Deposit Scheme At the end of your tenancy If you’re in a dispute with your landlord, then your deposit will be protected in the TDP scheme until the issue is sorted out. From The TDS (Tenancy Deposit Scheme) Dear Madley Property, Member: G1**** | Madley Property Branch: 2**** | Madley Property Dispute Reference Number: TDSN19-***9 Deposit Certificate Code - Starting: 83g****** Tenancy Property Address: Flat **1, Ability Place, 37 Millharbour, E14 9DF Deposit in Dispute: £1940.00 The lead tenant has advised us that there is a dispute over the repayment of the deposit which you hold. Our records show the repayment proposals as follows: Amount of deposit £2250.00 Amount of deposit agreed and paid to tenant(s) £0.00 Agent/landlord to receive £310.00 Deposit in dispute £1940.00 What do I need to do now? Under our new scheme rules for all disputes raised from the 15th August 2016, any award to the Landlord(s) will be made to the letting agent of the property. Please can you supply your payment instructions to us even if you are not intending on responding to this dispute by following these steps: Go to https://www.tenancydepositscheme.com/is-my-deposit-protected.html Enter your case sensitive TDS Tenancy Certificate Code, starting 83g******, to display your "Tenancy Summary" Scroll down and select the button Review Dispute. Please sign in using your relevant log in details. Select the Submit my Bank Details button and follow the instructions on screen. Yours faithfully Ch*** Sa****** Dispute Resolution Executive The Dispute Service | Dispute Resolution Team From: Customer Relations <customer.relations@tenancydepositscheme.com> Date: Thu, 14 Mar 2019 at 13:15 Subject: RE: 241 Ability Place - TDS Dispute TDSN19-****9 To: Matt Brooke <matt@madleyproperty.com> Hi Matt Thank you for your email, I can confirm that a tenancy deposit dispute has been raised in this matter by the tenants relating to this case. TDS have been asked to consider the matter for a report of adjudication as the tenancy deposit was registered by a letting agent member under our TDS Insured scheme. As part of our alternative dispute resolution (ADR) and our Membership Rules we have requested and have been provided with the tenancy deposit sum as sent by our member in a sum of £1940.00 awaiting the evidence to be considered by the adjudicator. TDS will act independently of the parties suing the evidence provided once gathered to make any awards as determines and to distribute the tenancy deposit as per our report.
5/5
View AgentsAmazing, great and excellent service in overall
Natalie Ewans has been so helpful and excellent into her amazing great work. Very friendly, very professional. When she stepped in, she has found me real great tenant. I would recommend her to everyone. They are no enough words to describe her so great excellent amazing professional work. The best estate agent I have ever had. Thank you Natalie and all the best luck.
5/5
View AgentsExceptional service rendered from Carmen
I would want to really commend Carmen for her great service towards us securing a property for rent,she has great skills in customer service,patience,kindness and most especially her communication was very excellent.She replies in a very timely way, she made the whole process of renting very easy.Thank you so much Carmen and am grateful.
5/5
View AgentsExcellent service in a competitive market
Excellent service from Madley Properties - Lloyd Whitey in particular has been extremely helpful and attentive throughout the entire process. Lloyd has been instrumental in buying this property. Big credit to him! I can only recommend anyone to working with Lloyd. You feel rest assured all is going well and is being addressed 100% throughout the process. Many thanks!
5/5
GoogleRaphael and Emma were very professional, and they communicated with us at every step. They provided an excellent service as an online-based company. Highly recommend
Thank you so much for your excellent review.You've been a pleasure to deal with.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Madley Property Services London Bridge's London office has 305 reviews across four platforms: 172 on Google, 2 on Facebook (across the whole business), 128 on View Agents, 3 on Trustpilot.
Madley Property Services London Bridge London is rated 4.6 out of 5 across all 305 reviews, and 4.5 out of 5 on Google from 172 reviews.
10 reviews from sellers, rated 5.0 out of 5 on average. For example, Joanna wrote: "Lloyd went above and beyond to sell our property for us. He communicated between all parties exceptionally and provided guidance and support throughout. Having ..."
33 reviews from buyers, rated 4.9 out of 5 on average. For example, Anne wrote: "We purchased a property through Madley and Lloyd was the main reason our purchase was successful. He was very communicative from the start and able to solve all ..."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Jessica wrote: "When we were in our search for a new home we contacted a lot of real estate agencies. Natalie from Madley was the only agent who communicated open, quick and ..."
43 reviews from tenants, rated 4.9 out of 5 on average. For example, Mark wrote: "I have recently moved out of an apartment in London E14. Tonte made the process very smooth - he was nice to deal with and very helpful. He communicates very ..."
Madley Property Services London Bridge London, Work.Life Building, 5-7 Tanner Street, London, SE1 3LE.
