Madley Property Services London Bridge London reviews

Please see evidence below that proves that this review is completely false, the information provided by the reviewer is wholly incorrect and purposely misleading. The deposit money was sent to the TDS on the 20th of February, as per their guidelines that we (and any other agent) must follow. https://www.gov.uk/tenancy-deposit-protection Taken from the above Government website. Overview Your landlord must put your deposit in a government-backed tenancy deposit scheme (TDP) if you rent your home on an assured shorthold tenancy that started after 6 April 2007. In England and Wales your deposit can be registered with: Deposit Protection Service MyDeposits - including deposits that were held by Capita Tenancy Deposit Scheme At the end of your tenancy If you’re in a dispute with your landlord, then your deposit will be protected in the TDP scheme until the issue is sorted out. From The TDS (Tenancy Deposit Scheme) Dear Madley Property, Member: G1**** | Madley Property Branch: 2**** | Madley Property Dispute Reference Number: TDSN19-***9 Deposit Certificate Code - Starting: 83g****** Tenancy Property Address: Flat **1, Ability Place, 37 Millharbour, E14 9DF Deposit in Dispute: £1940.00 The lead tenant has advised us that there is a dispute over the repayment of the deposit which you hold. Our records show the repayment proposals as follows: Amount of deposit £2250.00 Amount of deposit agreed and paid to tenant(s) £0.00 Agent/landlord to receive £310.00 Deposit in dispute £1940.00 What do I need to do now? Under our new scheme rules for all disputes raised from the 15th August 2016, any award to the Landlord(s) will be made to the letting agent of the property. Please can you supply your payment instructions to us even if you are not intending on responding to this dispute by following these steps: Go to https://www.tenancydepositscheme.com/is-my-deposit-protected.html Enter your case sensitive TDS Tenancy Certificate Code, starting 83g******, to display your "Tenancy Summary" Scroll down and select the button Review Dispute. Please sign in using your relevant log in details. Select the Submit my Bank Details button and follow the instructions on screen. Yours faithfully Ch*** Sa****** Dispute Resolution Executive The Dispute Service | Dispute Resolution Team From: Customer Relations <customer.relations@tenancydepositscheme.com> Date: Thu, 14 Mar 2019 at 13:15 Subject: RE: 241 Ability Place - TDS Dispute TDSN19-****9 To: Matt Brooke <matt@madleyproperty.com> Hi Matt Thank you for your email, I can confirm that a tenancy deposit dispute has been raised in this matter by the tenants relating to this case. TDS have been asked to consider the matter for a report of adjudication as the tenancy deposit was registered by a letting agent member under our TDS Insured scheme. As part of our alternative dispute resolution (ADR) and our Membership Rules we have requested and have been provided with the tenancy deposit sum as sent by our member in a sum of £1940.00 awaiting the evidence to be considered by the adjudicator. TDS will act independently of the parties suing the evidence provided once gathered to make any awards as determines and to distribute the tenancy deposit as per our report.

Thank you for the great feedback Tiantian!! Team Madley

Dear Mr Mawami, it's extremely disappointing that you have aired this completely false report about our company 2 years after removing the furniture that you decided you could store in a landlords property without permission whilst you were in Canada. Your tenancy ended on the 17th of August 2015 and you did not remove your furniture and belongings from it until the 5th of September 2015. Nor did you clean the property when you did finally remove it nor would you pay the rent for that period. On the instructions of our client/your landlord, we requested deductions from your deposit to cover these costs as per the terms of your tenancy agreement, you did not agree with those and disputed them via My Deposits as per the normal practice in such matters. The adjudicators from My Deposits then awarded our client/your landlord £309 for missing items and the cleaning of the apartment. So you did not get your deposit back in full as you claim. What you have claimed is completely false and intentionally misleading and should you wish, we will publish the contents of the adjudication decision from My Deposits here as proof of that and as you know, this will show how false your statements are! The problems you experienced were solely due to your breaches of the tenancy agreement and lack of respect for due process. The strength of our positive reviews on this site and numerous others is the proof of our good practice and level of service we give to tenants, landlords, buyers and sellers. Anyone wanting more information on this please contact us and we will share the report from My Deposits regarding this case. Best wishes Team Madley

Dear Mr Mawami, it's extremely disappointing that you have aired this completely false report about our company 2 years after removing the furniture that you decided you could store in a landlords property without permission whilst you were in Canada. Your tenancy ended on the 17th of August 2015 and you did not remove your furniture and belongings from it until the 5th of September 2015. Nor did you clean the property when you did finally remove it nor would you pay the rent for that period. On the instructions of our client/your landlord, we requested deductions from your deposit to cover these costs as per the terms of your tenancy agreement, you did not agree with those and disputed them via My Deposits as per the normal practice in such matters. The adjudicators from My Deposits then awarded our client/your landlord £309 for missing items and the cleaning of the apartment. So you did not get your deposit back in full as you claim. What you have claimed is completely false and intentionally misleading and should you wish, we will publish the contents of the adjudication decision from My Deposits here as proof of that and as you know, this will show how false your statements are! The problems you experienced were solely due to your breaches of the tenancy agreement and lack of respect for due process. The strength of our positive reviews on this site and numerous others is the proof of our good practice and level of service we give to tenants, landlords, buyers and sellers. Anyone wanting more information on this please contact us and we will share the report from My Deposits regarding this case. Best wishes Team Madley

Thank you for your review Anthony! We are pleased you were happy with the service. The Madley team

Thanks for the great review Glen!

Thank you so much for your review Iris! We are pleased you were happy with the service that was provided. The Madley team

Thank you for the great review Jayendra! We are glad our team made the purchasing experience an excellent one.

Thank you for the great feedback Beth. I am pleased we were able to make your purchase easier! Team Madley

Thanks for the great review Glen!

Thank you for the excellent feedback William! I am pleased to hear that we were able to get you a great result with the sale of your property.

Thank you for this excellent review Craig! We are pleased we were able to get the deal done for you.

Thank you for your review Doina! We are pleased you were happy with the service. The Madley team

Thank you for your review Qichao! We are pleased you were happy with the service. The Madley team

Thank you for the five star review. You are a pleasure to work with. May continue for many years.

Thank you, Robert. You are a pleasure to work with. I wish you happiness in your new home.

Thank you Jonathan I really appreciate you taking the time to write this review. It's been great to assist you smoothly throughout your tenancy.