Trusted Agent profile · London
Verified
★★★★★
305 reviews across 4 platforms
Work.Life Building, 5-7 Tanner Street, London, SE1 3LE
Madley Property Services London Bridge's office in London, at Work.Life Building, is rated 4.6 out of 5 across 305 reviews on four platforms, including 172 Google reviews rated 4.5.
172
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
128
Reviews on View Agents
This office
3
Reviews on Trustpilot
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Lloyd went above and beyond to sell our property for us. He communicated between all parties exceptionally and provided guidance and support throughout. Having ...Read all 10 from sellers
We purchased a property through Madley and Lloyd was the main reason our purchase was successful. He was very communicative from the start and able to solve all ...Read all 33 from buyers
When we were in our search for a new home we contacted a lot of real estate agencies. Natalie from Madley was the only agent who communicated open, quick and ...Read all 5 from landlords
I have recently moved out of an apartment in London E14. Tonte made the process very smooth - he was nice to deal with and very helpful. He communicates very ...Read all 43 from tenants
Estate agency, rethought We offer all the services you'd expect from an estate agent, and we love what we do, but we're not like other estate agents.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
View AgentsGreat agent
Compared to other estate agents I had dealt with over the course of 3 years Lloyd really stood out. Realiable, good communication and mediation skills and just behaviour otherwise that incites trust. Qualities that are particularly important to someone on the buy side.
5/5
View AgentsHighly recommend- Natalie is great
Very professional and excellent customer service. Would definitely recommend this company to anyone. We had reached out to several agencies, but all left us feeling frustrated apart from Natalie who was so responsive and transparent throughout a difficult rental process during COVID.
5/5
View AgentsProfessional Service - highly recommended
I would like to leave some feedback for Lloyd who has been amazing in regards to helping me find potential buyers and potential tenants. Lloyd has always been very professional, on time and attention to detail. I would recommend both Lloyd and Madley to my friends and colleagues. Nicky
5/5
View AgentsNatalie was a great help
Natalie helped us greatly to move flats in a very short space of time with really very little stress. She knew the process and communicates it thoroughly and has always been super available and contactable for any questions we’ve had. Highly recommend!
5/5
GoogleMatt has been great throughout the entire tenancy!helpful and polite! responds on time! very pleasant
Thank you for the great feedback Emmanouil!
4/5
GoogleVery thorough and professional help from Lloyd Withey. Would not hesitate to deal with them again.
Thank you for your review Ian! We are pleased you were happy with the service. The Madley team
5/5
TrustpilotLloyd Whitbey is by no means the best…
Lloyd Whitbey is by no means the best and most helpful member of staff at Madley Property. I would highly recommend anyone to him that is in need of support in buying or selling their property in SE London.
5/5
View Agentshelpful and professional
Lloyd was very helpful and professional while we were looking for a property to buy. He showed as much properties as it was available based on our preferences. He explained properly every step during the process and was always available once we had any questions.
5/5
View AgentsDealing with issues in flat
Tonte was very helpful, and the process of getting the issues fixed was straightforward.
Thank you so much for this review Christina, I really appreciate it.
5/5
View AgentsTonte review
Whilst I had little need to contact Madley during my 2 year rental., When I did have a query Tonte was always available and very responsive. He got back to me very quickly and was always very helpful. A pleasure to deal with ! Paul
5/5
View AgentsAgency Review - Natalie and Gytis
Professional, well mannered, knowledgeable and responsive. Finding and securing a house is usually a difficult task, but with thr help of Natalie and Gytis, it was a lovely experience. I wish both of them all the success.
5/5
View AgentsAbsolutely professional and thorough
Madley Property is an excellent agency to deal with. Carmen is an outstanding agent. She has excellent customer care and she is honest and transparent. I would definitely recommend Madley Property to anyone , 10/10 agent!...
5/5
View AgentsExcellent service, always helpful
Many thanks to Lloyd for all his help in my recent property purchase. He's always prompt in following up any queries I have and keeping me up to date with any status changes. He clearly knows the market in the area well.
5/5
GoogleI've been using houseman properties for the last 5years to rent my flat. They have always found tenants within a week of the last tenants leaving. Whenever there have been issues they have dealt with them quickly n effectively. Thanks for the great service I'll be using houseman properties for many years to come.
Thank you very much for the review. You are an excellent landlord and a pleasure to work with
5/5
View AgentsSelling my flat
Lloyd has been excellent to deal with, very pro active when it came to selling my flat and I believe his dogged persistent ultimately led to me finding a buyer! So major props to him.
5/5
View AgentsSale of my Flat
Lloyd Withey's service has been exceptional and very professional. He was able to get a buyer for my flat within the shortest possible time. I will not hesitate to refer him to friends and family that have properties for sale.
4/5
View AgentsExcellent letting agency in London
I rented my flat through Madley. Lloyd and Charlotte are awesome, professional, meticulous, and most important of all, they care a lot about their clients. Excellent service indeed! i would highly recommend Madley to people looking for renting properties in London.
1/5
GoogleLeft us without hot water for a month, kept sending plumbers who couldn't fix the issue. Then attempted to take full deposit at the end of the tenancy because they hadn't bothered to cross reference with the check-in inventory. Flat mouldy when moved in despite it being our one special condition in the tenancy agreement.
Kyle, we are very disappointed that you have left us such a poor review. Whilst we are aware that you went some time without hot water, we feel it’s very unfair for you to claim “we left you without hot water for a month” we worked very hard to get the water fixed for you and this would have happened a lot quicker would you have allowed access when we needed and also not delayed us by ten days whilst waiting for a response due to you being away. We also feel it should be beard in mind that the water fault complications were in large part due to you turning off the supply to the tank and not informing us or the contractor you had done so. It should also be known that the landlord and contractor compensated you fully for this delay. With regards to your deposit, we did not try and take your whole deposit! We discussed the deductions with the landlord, proposed them to you, you were unhappy so we negotiated an agreed amount between you and the landlord. This is the Agents role. Please bear in mind none of the deposit goes to us! Given the way you acted as a tenant we are not surprised you have left such a negative review despite the many hours we spent working on issues for you. We wish you the best of luck none the less!
5/5
View AgentsExcellent service from Lloyd
Appreciated the excellent service from Lloyd at Madley. As a first time buyer he was very thorough and informative, helping me along the whole process. He understood what I was looking for and gave me some great options on properties.
5/5
View AgentsQuick response to arrange viewing, no fuss conclusion of contract
The agent Charlotte Howard-Moran was very helpful with the viewing, even though it was some time before the flat would be available. She followed up by prodding me very gently through all the stages to contract conclusion, signing and occupation. Thanks!
5/5
View AgentsAmazing Service!!!!!!
Lloyd , thanks again for the great service. You picked up the transaction post Zamir leaving the firm and ensured that we still exchanged and completed by the date I required. Your prompt and proactive service has been brilliant.
5/5
GoogleExcellent service. Very professional and very friendly. Always available and very helpful.
Thank you for the review. We wish you peace and happiness in your home.
5/5
View AgentsExceptional service from Carmen
I have just moved to London with my partner and 9-month old son. Find the right flat for a family in London is a tough job, that could not be done without a Carmen. She helped with the whole process, from the very first steps of finding a property to final check-in. Her exceptional talent and passion for the job made our move so smooth! I have never met such agents, like her. She helped not just find a flat, she helped to find a new home.
5/5
View AgentsGreat sale experience with Lloyd Withey
Lloyd was brilliant throughout the process of selling our property. His communication was great and he was super proactive during the final stages as we pushed through to exchange of contracts, which was hugely appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
10 reviews from sellers, rated 5.0 out of 5 on average. For example, Joanna wrote: "Lloyd went above and beyond to sell our property for us. He communicated between all parties exceptionally and provided guidance and support throughout. Having ..."
33 reviews from buyers, rated 4.9 out of 5 on average. For example, Anne wrote: "We purchased a property through Madley and Lloyd was the main reason our purchase was successful. He was very communicative from the start and able to solve all ..."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Jessica wrote: "When we were in our search for a new home we contacted a lot of real estate agencies. Natalie from Madley was the only agent who communicated open, quick and ..."
43 reviews from tenants, rated 4.9 out of 5 on average. For example, Mark wrote: "I have recently moved out of an apartment in London E14. Tonte made the process very smooth - he was nice to deal with and very helpful. He communicates very ..."
