Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleCouldn’t be happier with the service provided by Joel! Super professional and a very nice guy - he made our rental process so much easier than it would’ve been! :)PositiveValue
Ella · 22 June 2022
Agent replied · 21 June 2024
Hi Ella, thank you for sharing your 5-star review on this google platform with your recent experience working with Joel at the Horton and Garton office. Joel has been very busy this summer and there is also a very hard working lettings admin and management team working with Joel making it all happen behind the scenes. On behalf of Joel and all of the team best wishes settling in to your new home. Kind regards, John Horton, Director and owner.
★★★★★ 5/5
GoogleA very helpful and friendly agency, they took very good care of us!
Egemen · 25 November 2023
Agent replied · 24 March 2024
Hello Egemen, thank you for your super 5-star review working with Shiyanne and the rentals team. I trust you are settling in very well to your new Hammersmith home. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleThe team at Horton and Garton are unfailingly genial and helpful. They are very good communicators and keep their clients updated regularly.
They found tenants for me very quickly and are looking after my property very professionally. I recommend them very highly.
Simon · 29 July 2019
Agent replied
Simon, On behalf of all the Lettings team in the office I would like to thank you for your testimonial and kind words with the recent rental of your riverside property. Onwards and upwards... Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleI purchased a property earlier this summer where Horton and Garton acted as seeking agents. I found them straight; professional and very efficient in their service and would have no hesitation recommending them if you are looking to sell your property.
Dominic · 5 November 2019
Agent replied
Hello Dominic, Thank you for sharing your experience of working with the sales team at Horton and Garton Sales on your recent purchase. We trust you are settling in very well to your new riverside home and the log burner is all fired up in your cosy garden room! On behalf of all of the sales team we wish you all the very best and you must pop in and see our new office from next week! Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleThe team at Horton and Garton worked extremely hard to sell my house. They were always friendly and professional and I couldn’t recommend them highly enough.PositiveResponsiveness, Professionalism
Irina · 25 August 2022
Agent replied
Morning Irena, thank you for sharing your sharing your wonderful 5-Star review. Thank you for your business and congratulations on the recent exchange and imminent completion. It has been our pleasure working with you and your Brackenbury Village, Hammersmith, W6 home.
I have always said it when Horton and Garton, the honest and effective local agents, are working with the very best houses and vendors we achieve the a market leading result for our clients.
Thank you very much for your business and we were all delighted with the result. On behalf of Phil Coombes and Louise Jones and all the sales team all the very best with your next move. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleThese guys are the best agents I have used for letting a property. They are proactive, professional and whenever there's a problem / glitch they come with some potential solutions. Would definitely recommend
Sarah · 14 October 2021
Agent replied · 30 September 2023
Hi Sarah, Thank you for sharing your super 5-star review on this platform. Kind regards, John Horton Director and owner.
★★★★★ 5/5
GoogleAfter having our flat sat on the market for a few weeks with another local agent, Martin, Phil and Charlie had it under offer at asking price within 24 hours of us appointing them. Nice guys too.
Nick · 22 November 2020
Agent replied
Dear Nick, thank you for sharing your 5 star review with your selling experience working with Horton and Garton and your Wendell Park, Shepherd's Bush, W12 home. On behalf of all the team we wish you the very best settling in to your new home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleShiyane helped us to find a 6 month contract in Shepherd’s Bush, she was so helpful and we found the perfect place which we love!PositiveResponsiveness, Professionalism
Emily · 25 August 2022
Agent replied
Hello Emily, thank you for your time to share the wonderful 5-star review with your experience working with Shiyane and our rentals team with the rental of your new Shepherds Bush house and home.
Shiyane is a highly valued member of the lettings team, well respected by all her colleagues, landlords and tenants. On behalf of Shiyane and the lettings team in closing the deal and making it all happen, welcome to W12 and best wishes settling into your new home. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleHorton & Garton sold my flat for me (Aug 2020) - couldn't recommend them any more highly. Very hard working and responsive team, definitely the best agents in the area.PositiveResponsiveness, Quality, Professionalism, Value
Lottie · 22 June 2021
Agent replied · 21 June 2024
Dear Lottie,
Thank you for sharing your expereince with the sale of your Wendell Park, W12 home. Timing is always key to any successful sale along with the agent, Horton and Garton and working with the very best properties, sellers and buyers. We were delighted with the result and on behalf of all of the sales team we wish you settling in to well in your new home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleExcellent service from our initial viewing to the end of our tenancy. All the staff we encountered were incredibly friendly, informative and quick to respond. The few minor maintenance issues we had were sorted within a day or two.
Christopher · 4 September 2019
Agent replied
Hello Christopher, Thank you for sharing your review on your experience working with the HG lettings and management team. Often it is the unseen work that goes on behind the scenes in the lettings and management and accounting departments which ensures a smooth tenancy from start to finish. On behalf of all the lettings team we wish you all the very best settling in to your new home. Kind regards John Horton MNAEA MARLA
★★★★★ 5/5
FacebookReceived a great service, always well informed and helpful by the most friendliest of staff, especially Agatha Tukendorf - you were brilliant ?
Ashley · 28 July 2019
★★★★★ 5/5
GoogleIncredibly friendly and helpful estate agent (Shiyane Carpenter) made finding a flat to rent very easy. She was always happy to answer questions before our tenancy started too.
Connor · 15 March 2022
Agent replied
Hello Connor, thank you for sharing your 5 Star review with your recent experience renting your Chiswick, W4 property with Horton and Garton. On behalf of Shiyane and the lettings team we wish you all the very best settling into your new home. Kind regards, John Horton, Director, and owner.
★★★★★ 5/5
GoogleSo unlike the other letting agencies in that they are NOT aggressive nor does one get the feeling of being a mere number. Everyone with whom we have had contact has been courteous, professional and pleasant.
Yolanda · 29 July 2019
Agent replied
Thank you Yolanda for your wonderful review. Ashley Clements and the whole front facing lettings team and Germain Gulevic and his management and accounts team work to a very professional industry standard and it is always pleasant to hear such positive customer service feedback. Thank you. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleWithout doubt the most friendly and professional estate agents in Hammersmith. They keep you informed every step of the way through a home sale or purchase. Highly recommended.
Keep · 3 October 2021
Agent replied
Morning Nigel, thank you for sharing your sharing your 5-Star review and HUGE congratulations on the recent sale and completion. It has been our pleasure working with you and your Brackenbury Village, Hammersmith, W6 home.
I have always said it when we are working with the very best houses and properties, we achieve the best result for our clients.
Thank you very much for your business and we were all delighted with the end result. On behalf of Phil, Ashley and all of the team (too many names to mention everyone) all the very best with your next move. I hope that I will be seeing you sooner rather than later. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleWe have been so impressed by the service given by Horton & Garton, and Phil in particular.
Their service has been very personal and focussed on what we are looking for. He al aye goes the extra mile!
Alice · 1 October 2017
Agent replied
Dear Alice, Thank you for your review. Phil could be a long distance runner as he is always going the extra mile and going above the call of duty in his work. Phil's approach to customer service outshines the competition by miles too and he is truly on top of his game and a stand out performer amongst West London estate agents. On behalf of all of the sales team we wish you all the very best with your move. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleMartin and Phil - what a brilliant team. Very experienced and really were able to bring the right buyers to view. They have a great approach and the communication was second to none. Great service
Clive · 5 August 2019
Agent replied
Good morning Clive, Thank you for the opportunity of working with you and your W14 home again after buying the property with me almost 15 years ago! Martin and Phil are the senior and most experienced members of a very robust sales team and both lead from the front with an unquestionable work ethic. Best wishes to you and the family settlng in to your new home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleBest agents we've used in London. Good advice taken from Phil Coombes which resulted in a strong buyer and sale in a very difficult market. Phil throughout the process was a pleasure to deal with.
Simon · 29 July 2019
Agent replied
Hello Simon, Thank you for your wonderful review. You bought your W6 home and house with me 15 years ago ( with my previous employer) and you promised that if and when you would sell you'd track me down... you did! and thank you for your business.
I have always said when we are working with the very best of Brackenbury Village, Hammersmith family houses (and clients) Horton and Garton achieve best price, secure a genuine willing and able buyer on best terms. On behalf of all of the sales team all the very best in your new home.
Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleIt was a delight dealing with Shiyane Carpenter - she was warm, helpful, and made the whole process of finding a new home efficient.
D · 15 March 2022
Agent replied
Hi D, thank you for your time to share the 5-Star review with your experience working with Shiyane here at the lettings teams here at Horton and Garton. Shiyane has an effective and professional work ethic which is evident and well received by our clients and customers. On behalf of Shiyane and the lettings team we wish you the very best settling into your new Chiswick, W4 home. Kind regards, John Horton, Director and owner.
★★★★★ 5/5
GoogleOn my recent purchase in W6 Horton and Garton were top notch! The staff are knowledgeable and courteous. I highly recommend them in this lovely area of West London!
Paul · 11 March 2021
Agent replied
Hi Paul,
A BIG thank you for sharing your review. This transaction was most definitely a worldly and international transcation. Welcoming you back to Our Patch of Hammerminith, W6 with Ravenscourt Park and Stamford Brook on your doorstep I am sure we will be seeing you sooner than later... On behalf of all of the team best wishes settling in to your new home. Kind regards, John Horton
★★★★★ 5/5
GoogleVery good service and fast processing. Can only recommend.
Tara · 1 August 2023
Agent replied · 30 September 2023
Hi Tara, Welcome to Hammersmith! Congratulations on your recent move in and on behalf of all of the lettings team thank you for posting your 5-Star review. Kind regards, John Horton, Owner and Director.
★★★★★ 5/5
GoogleRecently moved into a Horton and Garton Hammersmith managed property. Very smooth and professional process which enabled an easy move in. Quick to respond to queries and liaise with the landlord. Would recommend
Kelly · 4 October 2019
Agent replied
Hi Kelly, Thank you very much for sharing your review and positive experience. On behalf of all the lettings and management team we wish you all the very best in your new home.kind regards. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleRented a flat though these guys, pretty smooth process. Was able to get updates from my agent, Joel, whenever I requested, which I appreciated.
Steve · 14 October 2021
Agent replied
Morning Steve, thank you for sharing your 5-Star review with your experience securing your new rental with my colleague Joel. Having moved home myself recently I know there is 101 things to do on top of dealing with the estate agent so hearing that Joel and the rentals team doing a great job is music to our ears. It’s a team effort for sure and on behalf of Joel and all the lettings team we wish you all the very best settling into your new home. Kind regards, John Horton, Director, and owner.
★★★★★ 5/5
FacebookExcellent agents. Highly recommend Luke, really helpful and engaged negotiator.
Fernanda · 30 May 2021
★★★★★ 5/5
GoogleNo complaints so far (as a renter, 1 month in); a better experience than with previous agencies.
Matthew · 16 September 2022
Agent replied
Hell Matthew, Thank you for sharing your review. No complaints is a good start... On behalf of all of the lettings team best wishes setlling in to your new home. Kind regards, John Horton, Owner and Director
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