5/5
Ashley is super professional and helpful at all times. Great agency!

Trusted Agent profile · London
★★★★★
639 reviews across 3 platforms
176 King Street, London, W6 0RA
Horton and Garton's office in London, at 176 King Street, is rated 4.8 out of 5 across 639 reviews on three platforms, including 612 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Horton and Garton have let our property for many years. I have nothing but praise for the hard working and dedicated team. They go the extra mile to find the ...Read all 2 from landlords
Worst service I've ever encountered, I rent and my moving day was a complete shambles! Mess everywhere, doors unhinged, broken glass on floor, they had also ...Read the review from tenants
The Trusted Agent 2026 results for Horton and Garton, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
Ashley is super professional and helpful at all times. Great agency!
5/5
I highly recommend Horton and Garton. A very special thanks to both Ashley and Honor. You guys rock! We love our new flat.
Dear Noreen, On behalf of Ashley and Honor a big thank you for your review. You guys rock too! All the best in your new home, Best wishes, John Horton MNAEA MARLA
5/5
We have enjoyed great service on both the sales and lettings arms of Horton and Garton and we would highly recommend them.
Dear L & K, Thank you for your review... what can we say about your wonderful Brackenbury Village house sale...Most definitely the quickest sale of the year from our initial visit and valuation to exchange of contracts all within 3 weeks which shows what can be managed when working with both willing and able buyer and seller plus first class solicitors and of course the market leading estate agent! On behalf of all the sales and the lettings team do enjoy your summer and the family holidays and no doubt we will see you soon! John Horton MNAEA MARLA
1/5
Don't seem to care, three requests four days, zero response.. Would not want to be a landlord relying on with this group..
Horton and Garton have no record of Charle or Jill Moore either speaking, contacting or communicating with ourselves. I believe this to be a SPAM or malicious email. John Horton Owner and DIRECTOR of Horton and Garton.
5/5
Excellent customer service by Dominika. Responds to email quickly and very knowledgeable and enthusiastic about her job.
Hello Ionas, thank you for sharing your experience with your 5 Star review. Dominika's energy, professionalism and textbook estate agency work ethic coupled with customer service skills are highly respected by our landlords, tenants and colleagues. Kind regards, John Horton MNAEA MARLA
5/5
Absolutely great service and lovely people.
Hi Hattie, thank you for your time to share the 5- Star review with your selling experience working with our Hammersmith and Shepherd’s Bush sales office here at Horton and Garton. There is very experienced and formidable sales team here and when we are working with the very best properties, rational sellers and genuine, willing and able buyers every home sale can becomes a “textbook move”. We were delighted with the result and a smooth transaction. On behalf of Phil, Charlie and all the sales team best wishes for your onwards move and for the remainder of 2022. home. Kind regards, John Horton. Director and owner.
5/5
Excellent service and very professional agents
Hello Su Lee, Thank you for your super 5 Star review working with the Horton and Garton team. Best wishes settling in to you your new riverside home. Kind wishes, John Horton, Owner and Director.
5/5
Phil Coombes really has shown a lot of commitment to an excellent client service. Wish we had more of those.
Dear Filip, Thank you for sharing your review. My colleague Phil Coombes has an incredible work ethic and customer client service which is unrivalled in this business and challenged by a select handful of estate agents across West London. All the very best, Kind regards, John Horton MNAEA MARLA
5/5
H&G are excellent letting agents, professional, and have great knowledge of the area... certainly the best agents in Hammersmith!
Thank you Patrick for your review and 5 star rating. It is a pleasure and privilege to work with the very best properties and landlord clients in 'Our Patch of West London'. We look forward to working with you and other similar and local Landlord clients. Kind regards, John Horton MNAEA MARLA
5/5
I have rented in London for over 20 years and have never dealt with more engaging, helpful, understanding and competent estate agents than John Horton's team. Excellent customer service and 'going the extra mile' are second nature to all team members without exception. And I have no doubt they will keep this up. Olivier
5/5
We received excellent service from Martin. He delivered results after another agency had failed. We would highly recommend him.
Hi Kate, Thank you for your review and sharing with all google viewers. My colleague and our Sales Manager, Martin Clements is on the front page and at the top of the list of the very best A1 estate agents working in west London today. Selling any property and achieving best terms and price is a team effort and all I can say is that I was delighted you instructed us and we closed the deal after all of your disappointment and hollow promises from the corporate agency... Best wishes John Horton MNAEA MARLA
5/5
Excellent conscientious service from a dedicated sales team focused on achieving the best results for their customer
Good afternoon Edward, Thank you very much for your comments and review. This transaction is was what I would call 'a text book sale'! When working with the best houses and clients Horton and Garton can succeed in working alongside the very best willing and able buyers. I know how much time and effort my colleague Martin invested in the transaction and ensuring all parties were delighted in crossing the line... On behalf of all of the sales team at Horton and Garton our best wishes with your move out of Brackenbury Village to the west country. Kind regards, John Horton MNAEA MARLA
5/5
Excellent service from Phil Coombes. He delivered results after another agency had failed. Highly recommended.
Hi Chris, Thank you for sharing your review and positive experience with Phil. When Horton and Garton are working with the very best properties and clients we achieve and realise the best results. Our track record of sales and rentals confirm that we are the No.1 market leading sales and lettings agents in Hammersmith. Best wishes, John Horton MNAEA MARLA
5/5
H&G provided efficient and proactive support throughout the sale process and I look forward to working together again.
Great work all round... A huge team effort from the sales department in clinching the deal and seeing through the buyers through from point of sale through to the exchange and completion. On behalf of all of the sales team we wish you all the very best with your move to Chiswick and do keep in touch. Kind regards, John Horton MNAEA MARLA
5/5
Wonderful experience and they are very helpful. Very good level of service.
Hello Mey, Thank you for sharing your 5 STAR review with your recent experience working with my colleague Aggie and the Horton and Garton rental team. Horton and Garton are the market leading number 1 West London rental-lettings estate agent working in Hammersmith, Shepherds Bush and Chiswick today and it is always out pleasure to be working with the very best properties, landlords and tenants in achieving the best result. On behalf of all of the lettings team a BIG thank you and all the very vest for 2019. Kind regards, John Horton MNAEA MARLA
5/5
Excellent local estate agent that cares.
We have rented our Hammersmith property for 4 years with H&G and sold it through them. They have an excellent working knowledge of the area, give great personal attention and customer service. They managed our property well whilst keeping us informed. Would not hesitate to recommend.
5/5
Very positive experience from the Lettings team, very helpful and approachable
Hello Sotira, Thank you for sharing your review as a Horton and Garton tenant. On behalf of my colleagues Ashley, Aggie and Martyn and all the lettings team we wish you all the very best with your new move to North London... John Horton MNAEA MARLA
5/5
Very professional, eficient and reliable.
Dear Francois, Thank you for sharing your 5 Star review on your experience working with Horton and Garton. Kind regards John Horton MNAEA MARLA
1/5
Avoid at all costs!! Horrendous company
Dear Charlie, we have checked our Database and we have no record of you registering or interacting with our business. Should you wish to speak to someone directly, please do contact our office and we shall be happy to assist.
4/5
We had a good experience with Martin!
Hi Ben, Thank you for your review! Best wishes settling in to your new Brackenbury Village home. Kind regards, John Horton MNAEA MARLA
1/5
maybe good for landlords, but their lettings management is very poor.
I disagree. We run a professional property management department and sometimes when we go the extra mile for tenants and landlords we do not get there fast enough. However we are thorough, professional and responsive.
5/5
Rating only, no written review.
Hi Nitu, Thank you for your 5 star review working with Horton and Garton. Kind regards, John Horton Director and Owner
5/5
Brilliant service and they go out of their way to be helpful
Everyone in the office seems incredibly helpful and professional. They always seem to go the extra mile - and with a smile. My letting experience has totally changed since using their services. Gill
5/5
Excellent Estate Agents, I have dealt with both the lettings and sales teams and have Always found them genuine,approachable and professional.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Horton and Garton's London office has 639 reviews across three platforms: 612 on Google, 22 on Facebook, 5 on View Agents.
Horton and Garton London is rated 4.8 out of 5 across all 639 reviews, and 4.8 out of 5 on Google from 612 reviews.
Yes. In The Trusted Agent 2026 awards: Horton and Garton, London won Platinum.
Horton and Garton London, 176 King Street, London, W6 0RA.