Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAggie from H&G was the most responsive, helpful and friendly agent we worked with while searching for a flat to let, and found us a great place that met all of our criteria. Excellent service, especially in the hectic and often uncaring lettings market of London, where we had almost gotten used to incompetence. Deserving of 5 stars.
Will · 1 October 2018
Agent replied
Hi Will, Thank you so much for sharing your wonderful review on this platform. Aggie is truly a 5 star agent and has a very strong work ethic which is shared by very few professional letting agents working in west London today. You have a great rental property and I know that you are going to love living in central Hammersmith. On behalf of Aggie and all of the team here we wish you and your house mate all the very best with your studies at Imperial College. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleGreat experience of purchasing a property with Horton & Garton. From my initial enquiry, through to viewings and the sales process, everything was dealt with swiftly and professionally by Joel and Nick. Would recommend.
Tim · 2 June 2023
Agent replied · 30 September 2023
Hi Tim, Welcome to Hammersmith and riverside living. Thank you for sharing your super 5 Star review working with Horton and Garton. On behalf of Joel and Nick and all of the team here at Horton and Garton all the very best settling into your new home. Kind regards, John Horton, Owner and Director.
★★★★★ 5/5
GoogleI find John a pleasure to deal with, they are real people. In a real office, the name of the office is of a REAL person there. I have noticed a lot of agencies make up English sounding names, but nobody with those names actually works there!
Very good to deal with, I highly recommend them...
Ruturno · 29 July 2019
Agent replied
Raphael, Thank you for your testimonial posting. Working with the best properties and the very best clients allows Horton and Garton to attact the high calibre, willing and able tenants and buyers. All the very best for the future from the Horton and Garton team. John Horton MD
★★★★★ 5/5
GoogleI have nothing but good things to say from my experience with Horton and Garton. They were honest, helpful and professional at all times. I felt very comfortable asking their advice and they made the whole process incredibly easy, answering questions, being very responsive and importantly, friendly with excellent customer service. Thoroughly recommend.
Rosie · 14 August 2020
Agent replied
Hello Rosie, Thank you for sharing your experience with a 5 Star review. The Horton and Garton Chiswick, W4 and Hammersmith, W6 and Shepherds Bush, W12 sales and lettings team across west London are a formidable team of professional, seasoned and experienced agents; when we are working with the very best properties (and landlord and vendor clients) we are also working with the very best A1, willing and able tenants and buyers. On behalf of all of the team here at HG thank you again. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleExcellent service and friendly staff made a difference in looking for a new apartment. Would recommend to anyone looking in the areas covered by the firm.
Matt · 25 November 2023
Agent replied · 24 March 2024
Hello Matt, thank you for your time to share the 5-star review with your experience working with Anin and the lettings team. Welcome to Hammersmith and your new Ravenscourt Park home. It is always a pleasure to see such wonderful comments about my colleagues and the lettings team, well done Anin securing you the property and the whole lettings team managing the set-up of the tenancy agreement smoothly and effectively.
On behalf of Anin and the letting team in closing the deal and making it all happen best wishes settling into your new home. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleThe team at Horton and Garton (Anthony, Michael, Aggie, Alanna) have been absolutely wonderful to deal with during our rental period. Fast, efficient and helpful - the communication has been great throughout our whole tenancy. By far one of the best teams we have dealt with! Highly recommended.
Eliza · 11 August 2021
Agent replied
Hi Eliza, thank you for sharing your 5-Star review with your experience securing your new Chiswick, W4 home working with Horton and Garton lettings.
It is always a genuine pleasure seeing and reading all the positive feedback and hearing of the high level of customer service and positive and prompt communications in the process.
On behalf Of Anthony, Aggie, Michael and Alanna we wish you all the very best settling in to your new home. Kind regards, John Horton, Director, and owner
★★★★★ 5/5
GoogleCharlie, the agent in Horton and Garton knew what we want. Whatever he showed me, I had to struggle should I take it or not :) They have good options in the area. Finally we found our dream house, we all are excited to move in after some refurbishment. Strongly recommend to you.
Kwok · 10 January 2020
Agent replied
Dear Kwok, Thank you for sharing your 5 Star Review and experience working with Charlie and the Horton and Garton Sales team. You have a truly wonderful home and one of the best in Brackenbury Village. Best wishes settling in and all the very best for 2020. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleI was met at the first property by Dominika she was very professional and manged to provide a balance of professionalism and warmth she was able to show me a few properties and was able to find me exactly the place I wanted I would certainly use this company again.
Marcus · 9 December 2020
Agent replied
Hi Marcus, Thank you for sharing your 5 star review with your recent experience working with Dominika and the rental of your Wendell Park, Shepherd's Bush, W12 home. On behalf of Dominika and all of the lettings team we wish you all the very best settling in to your new home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleI have employed Horton and Garton as both letting agents and selling agents of my property in Hammersmith and can not recommend them highly enough in both departments. Everyone I dealt with was helpful, knowledgeable and most importantly proactive in ensuring lines of communication were maintained and that I was updated at all times.
Nick · 29 July 2019
Agent replied
Nick, Thank you very much for the opportunity of working with HG over the years. I know my colleagues Martin, Germain and Ashley have worked very well with you and so I take this opportunity on behalf of everyone in the office to wish you all the very best for the future and with life north of the border and if I am ever close to visiting the "Home of Golf" I will be sure pop in and see you! Best wishes John Horton MNAEA MARLA
★★★★★ 1/5
GoogleI called this agency looking for a flat in the area, I found the guy I spoke to very rude and arrogant, totally unpleasant to deal with.
They asked my so many intrusive questions about my finances, income, etc, only to then tell me they didn't have any properties available, waste of my time.
John · 29 July 2019
Agent replied
Dear Mr Imgrim, I have checked our database and there is no record of you registering in our office and may be your complaint is SPAM? If your call and registration was genuine it was unfortunate that you felt this way. Qualifying all tenants and purchasers is an integral part of the process of the applicant registration process and establishing prospective viewers ability to proceed prior to arranging appointments to view. This is part of our service to our HG clients ensuring we are working with willing and able parties with every property search. Here at Horton and Garton we take pride, as you will see in our many other testimonials, with our customer service registration so please do not hesitate to contact me personally at the office and I will ensure that I will exclusively take care of your search. Kind regards John Horton MNAEA MARLA
★★★★★ 5/5
GoogleFantastic team over at Horton and Garton! Very friendly and knowledgable about the local areas market. Anthony especially went above and beyond to ensure our letting process was simple, fast, and hassle free. Having experience with them in both, I highly recommend them for sales and lettings.
T · 1 July 2021
Agent replied
Good evening, thank you for sharing your super 5 Star review on this platform on your recent experience working with the Horton and garton Chiswick, W4 lettings team. Anthony Wozniak is leading the Chiswick W4 HG lettings team from our new offices in Turnham Green Terrace. Anthony is a seasoned lettings professional manager and is highly respected estate agent by our landlord clients, tenants, and colleagues alike. On behalf of Anthony and all the Chiswick, W4 lettings team we wish you all the very best. Kind regards, John Horton - Director, and owner.
★★★★★ 5/5
GoogleEfficient, professional and civilised to deal with. As a landlord, I liked the fact that H&G take a constructive, 'win-win' approach to landlords and tenants. They've been most helpful in prioritising a schedule of works and in getting the first stage completed in record time. I was also impressed by H&G's involvement with the community.
Susanne · 1 October 2018
Agent replied
Good evening Susan, Thank you for sharing your review of Horton and Garton and the service standards you have received via our residential lettings and management team. The "back office management team" are often the unsung heroes of the business and it's all down to the proven systems and procedures and the application and diligence of Ashley Prowse, Rebecca Fritsche and Germain Gulevic which ensures the smooth running of the business. Thank you. Kind regards, John Horton MNAEA MARLA
★★★★★ 1/5
GoogleDo not rent from these people. They are no better than cowboys and are not going to help you or resolve issues quickly if you have a bad landlord at least from my own experience. Ultimately they do NOT care and we were left in a property without proper water for 6+ months and expected to pay full rent. They'll also send over dodgy trades people who will try and make off with your tools.
My wife and I had a hideous 11-month experience with Horton & Garton and the unscrupulous landlord they represented just under two years ago. That even resulted in John Horton coming over and promising to rectify the issue but nothing was resolved and he stopped taking my calls. Dealt with all levels of management including both Ashley's and I even got the local council involved as the situation got that bad. Would never do business with Horton & Garton again.
I know these messages are read by John himself and I'd suggest John you spend more time looking after tenants that caring about Google reviews. You should hang your head in shame as you know you wronged us and failed in your duty of care. This has been a long time coming but people need to know and if you dare try and deny it I've got the records still to prove you wrong.
Marc · 15 April 2021
★★★★★ 5/5
GoogleI couldn't recommend them more 🙏🏻
I had an absolutely smooth, fast and easy transaction; it was a pleasure dealing with them and made my first property purchase a very pleasant experience 🤩
Thank you so much 🙏🏻
Federico …
Federico · 18 June 2022
Agent replied
Hi Federico, thank you so much for sharing your 5-star review. It is always a pleasure to be working with the very best buyers and sellers which ensures a smoother transaction. Congratulations on the completion and on behalf of Tadas and all the sales team we wish you the very best settling into your new Brook Green, W14 home. Kind regards, John Horton MNAEA MARLA, Director and owner.
★★★★★ 5/5
GoogleI recently liaised with Horton and Garton who found me the perfect rental property. They were charming, efficient, honest and transparent. I would recommend them to anyone looking to rent a property in West London. A terrific team of individuals, who are dedicated to going above and beyond for their clients.
Katya · 26 January 2020
Agent replied
Hello Katya, Thank you for sharing your 5 Star Review. The HG Lettings Team professionalism, industry knowledge and work ethic is a large cut above the competition on King Street and Chiswick High Road. Happy New Year 2020 and best wishes in your new home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleI have dealt mainly with Phil and Martin at Horton and Garton and they have been absolutely brilliant throughout. We have sold our house through them and they couldn't have been more helpful and went out of their way to make it as easy a process as possible. Would thoroughly recommend them.
Bella · 29 July 2019
Agent replied
Dear Bella, Thank you very much for your super review. Likewise, working with you and your Ravenscourt Park house has been a genuine pleasure and for your patience whilst working with Horton and Garton. When we have the opportunity of working with the very best houses (and clients) our job is so much more enjoyable. On behalf of Martin, Phil and all of the sales team we wish you and the family all the very best with the next move! Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleFantastic experience buying our first home with Phil at Horton and Garton in Hammersmith! He was super knowledgeable about the area and the properties he showed us. He made buying our first home incredibly stress free and a great experience. Would highly recommend to anyone and will be returning in the future.
Laura · 29 July 2019
Agent replied
Dear Laura, Thank you for sharing your wonderful review. Phil is very much on top of his job and always delivers a 1st class service to our clients and customers. Phil's knowledge of Hammersmith and 'our patch' of west London, W6 is second to none outside of the HG office! On behalf of Phil and all of the sales team here at the office best wishes settling in to your new Brackenbury Village home. Kind regards John Horton MNAEA MARLA
★★★★★ 5/5
GoogleShyiane she has excellent communication skills. She has been incredibly helpful and informative keeping me up to date regularly with questions on matters regarding my rented property. I highly recommended Horton and Garton as result of this!!!
Vanda · 16 September 2022
Agent replied
Good morning Vanda, Thank you for sharing your super 5 Star review with your experience renting your new Stamford Brook home. As the business owner it is always my pleasure to see and read these positive reviews. My colleague Shiyane and the lettings team always go the extra mile in delivering a level of outstanding service to landlords and tenants alike. Moving home can be a stress and working with some estate agents can be even more of a challenging exercise… so we are delighted we moved you in smoothly. On behalf of Shiyane and all the team best wishes settling into your new home. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleI had been looking for a rental flat for 2 months without success. Joel showed me the ideal property and went out of his way to be helpful. I'm now very happy in my great new flat.PositiveResponsiveness, Quality, Professionalism
Dilesha · 22 June 2022
Agent replied · 21 June 2024
Hello Dilesha, thank you very much for sharing your 5 Star Review with Horton and Garton. You have a beautiful new Ravenscourt Park home (and you will be my new neighbour!) I know that Joel was the first to phone and reach out to you once we were appointed and as I said to the Landlord it is never too early to accept an offer when you have genuine, willing and able A1 tenants who offer the full asking price. On behalf of Joel and all the lettings and management team we wish you all the best settling in... I highly recommend reservations at Indian Zing, Saigon Saigon, Thai 101, Patisserie St Anne, The Carpenters Arms and Cross Keys. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleLouise J. from Horton and Garton has proven to be fundamental and very valuable in every aspect of the transaction. From the early days to detailed follow through, she really pushed to get us the property we wanted.
100% recommended.
Matteo · 15 March 2022
Agent replied
Hello Matteo, thank you for sharing your review on this platform and your comments on your experience working with my colleague Louise Jones, Louise is well known for going the extra mile for her clients, both buyers and sellers. Best wishes settling into your new home Brook Green, W14 home. Kind regards, John Horton, Director, and owner.
★★★★★ 5/5
GoogleI recently bought my first property through Horton & Garton, an experience that was eased by Phil’s fantastic communication skills and drive to find solutions throughout the swift process to exchange and completion. I couldn’t recommend the team here more and would certainly look to use Horton & Garton in the future.
A · 24 October 2018
Agent replied
Dear Alice, Thank you for your sharing your wonderful review with all readers. Every purchase and sale has its challenges to overcome and my colleague, Phil Coombes's expert knowledge and experience was challenged and fully tested to ensure the sale was closed and you are now moving home today! Well done you and Well done Phil! Best wishes in your new West Kensington home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleI recently bought my first property through Horton & Garton, an experience that was eased by Phil’s fantastic communication skills and drive to find solutions throughout the swift process to exchange and completion. I couldn’t recommend the team here more and would certainly look to use Horton & Garton in the future.
Alice · 1 October 2018
Agent replied · 30 September 2023
Dear Alice, Thank you for your sharing your wonderful review with all readers. Every purchase and sale has its challenges to overcome and my colleague, Phil Coombes's expert knowledge and experience was challenged and fully tested to ensure the sale was closed and you are now moving home today! Well done you and Well done Phil! Best wishes in your new West Kensington home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleFantastic service. Friendly, helpful, and efficient. Always quick to respond. A pleasure to deal with from my first viewing to the day I collected my new keys.
Gwendoline · 2 July 2023
Agent replied · 30 September 2023
Good morning Gwendoline, thank you for sharing your 5-Star review with your experience working with George Smith on your recent purchase of your new Ravenscourt Park home. Your purchase was a textbook smooth sale with a special mention to George for ensuring the conveyance was effectively managed from point of sale through to exchange and completion.
Welcome to Hammersmith, W6 and on behalf of George and myself we wish you all the very best for 2023 and settling into your new home. Kind regards, John Horton, Director, and owner.
★★★★★ 5/5
GoogleI have been using Horton Garton for years , thought to this agent bought and sold many properties.
They do give me very professional services over the years . Specially Martin , Phil and Ashley
If you want a good local agent , then I would fully recommend to use Horton Garton .
Jamie · 1 October 2017
Agent replied
Jamie, Thank you very much for your review. We have known each other for a long time now and have worked together as a buyer, landlord and vendor for over 15 years. Here's to the next 15 years! Onwards and upwards... Kind regards, John Horton MNAEA MARLA
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