Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSuper friendly and professional working with Horton. Never felt like I was being pushed to do anything. I found a really nice place and got all the documentation done very smoothly with the team!
John · 15 November 2022
Agent replied
Hi John, Welcome to Brackenbury Village and thank you for sharing your 5-Star review with your experience working with Horton and Garton on the recent rental of your new home. Always a pleasure to see and hear such positive comments on the smooth move in which is both front office lettings, Shiyane and our admin team, Enrika and Michael making the move happen. On behalf of all of the team best wishes settling in and all the very best for 2022, kind regards, John Horton, Director, and owner.
★★★★★ 5/5
GoogleI have been using Horton Garton for years , thought to this agent bought and sold many properties.
They do give me very professional services over the years . Specially Martin , Phil and Ashley
If you want a good local agent , then I would fully recommend to use Horton Garton .
Jamie · 1 October 2017
Agent replied
Jamie, Thank you very much for your review. We have known each other for a long time now and have worked together as a buyer, landlord and vendor for over 15 years. Here's to the next 15 years! Onwards and upwards... Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleLouise and the rest of the team were excellent to deal with. They did exactly what they said they would, when they would, and got us through our sale in the calmest way possible which was very much appreciated.
Ed · 15 March 2022
Agent replied
Hi Ed and Flo, thank you very much for sharing your sharing your 5-Star review on the google review platform. Firstly, thank you for your business and your comments with your experience selling your home; it was our pleasure working with you and the sale of your Wendell Park property. Louise is a key member of the Horton and Garton sales team and can match the best buyers to the very best homes. On behalf of Louise, Phil and all the team we wish you all the very best settling into your new home. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleFrom my perspective, as a purchaser, Horton and Garton were extremely professional throughout the entire buying process - responsive, constantly updating me on market conditions, took safety extremely seriously and provided candid and valuable feedback. A first class team all-round.PositiveResponsiveness, Quality, Professionalism
Alastair · 25 August 2021
Agent replied
Hello Alastair, thank you for sharing your 5 Star review. Patience paid off with your purchase and now we can officially welcome you to Brackenbury Village, Hammersmith, W6.... I am looking forward to revisiting the house later this year. On behalf of all the sales team all the very best. Kind regards, John Horton.
★★★★★ 5/5
GoogleMy experience of Horton and Garton is in the form of Charlie, who has been thoughtful, reliable, informative, reassuring and kind - a really helpful human being who contributed to making the process of finding and buying my flat feel smooth and stress free.
Sara · 1 April 2021
Agent replied
Hello Sara, thank you for sharing your 5-star review with your recent property purchase via Horton and Garton. Buying and selling a home is reported to be potentially one of the more stressful periods in our lives so to see and hear your comments od a smooth transaction are a true delight. On behalf of Charlie and all the sales team we wish you all the very best settling into your new home. Kind regards, John Horton.
★★★★★ 5/5
GoogleHad a great experience with Shiyane Carpenter for finding a new flat to rent. Really appreciate her help and understanding. Communication was outstanding from the start. Thank you again for all the help. The team has been outstanding!
Maria · 15 March 2022
Agent replied
Hello Maria, thank you for the super 5-star review with your experience working with Shiyane and our lettings team with the rental of your new Brackenbury Village home.
Shiyane is a highly valued member of the team and supported by a great management and admin lettings team, making the move happen behind the scenes.
On behalf of Shiyane and the lettings team welcome to Hammersmith and best wishes settling into your new home. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleDefinitely the preeminent estate agent in their local area. Could not have asked for better service from Louise Jones who was always available and proactively helped solve the last minute issues we encountered just before exchange. Highly recommend.
Edward · 15 March 2022
Agent replied
Hello Ed, a huge thank you for sharing this “super, review” selling your Ravenscourt Park, Hammersmith, W6 home with Louise at Horton and Garton. You have now closed the circle having bought the property with us all those years ago… Thank you for the wonderful comments with how Louise has managed the sale through to its successful completion! Everyone was delighted with the result, and I would call your property sale “textbook estate agency”.
Louise is well known and appreciated for going above and beyond for her clients and customers and is highly respected by her peers and managers. I take this opportunity to say thank you for your loyalty and your the business and on behalf of Louise and all the team we wish you all the very best for the future in your new home. Kind regards, John Horton, Director and owner.
★★★★★ 5/5
GoogleMartin and Phil managed the sale of our house most professionally. They were efficient and helpful. They helped us to negotiate any hiccoughs without any fuss. It went as smoothly as it possibly could have done, and minimised our stress levels.
I could not recommend them more highly.
Margot · 1 October 2019
Agent replied
Dear Margot and Richard,
Thank you fore your review and testimonial.
What more can I say... but your Brackenbury Village house and home was a "2018 text book estate agency sale". The strategy and right approach with a market accurate listing price, multiple viewings from genuine willing and able buyers allowed multiple offers determining the best buyer and terms for your onward move. It was a sales team effort and I have to say this was one of my favourite sales in 2018 and on behalf of my able colleagues, Martin, Phil and Gursharn we wish you all the best in your new house and home in the countryside. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleThe whole team was very personable and engaged, Tadas in particular worked extremely hard in order to get our exchange across the line and was always at hand to help out or communicate between the sides. Great agents to work with.
Sam · 31 July 2021
Agent replied
Hi Sam, thank you for sharing your sharing your 5-Star review and HUGE congratulations on the exchange and imminent completion. It has been a well-travelled and trodden road to this moment, and it has been our pleasure working with you and your wonderful family home in Shepherd's Bush.
I have always said it when we are working with the very best houses and properties, we achieve the best result for our clients. This sale was not the most straightforward however your trust and faith with Horton and Garton made the difference, and it was our pleasure closing the sale. My colleague Tadas is much respected and highly focused sales agent and forms part of the No.1 market leading team who are genuine proactive match makers ensuring the best buyers see the very best homes resulting in achieving best market price for the seller and securing the purchase for the buyer. It is a team effort, and we closed the deal for you. On behalf of Tadas, Phil and all the team we wish you all the very best with your next move. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleI highly recommend Horton and Garton as an Estate Agent. John, Martin and the rest of the team were fantastic when they sold our flat in W6. They have huge local knowledge and are completely invested in the area. They provided an excellent service from start to finish.
Nora · 29 July 2019
Agent replied
Thank you very much Nora, your kind words are very much appreciated. John Horton
★★★★★ 5/5
GoogleWe bought our house from Phil Coombes. From recommending the right property to us, to handling our enquirers, to managing the process, Phil has shown impressive professionalism and acumen. Moreover, he is always very helpful and very polite. We really enjoyed working with him throughout the process.
Xu · 29 July 2019
Agent replied
Good afternoon Rui, thank you for the review. Phil has a superb track record with the professional service he provides both buyers and sellers alike... Best wishes with your move in wonderful new house and home in Stamford Brook. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleProfessional agency, and I found Rehmaan very friendly and supportive.
Ehsun · 26 April 2024
Agent replied · 24 August 2024
Hello Ehsan, Thank you for the 5 star review. John Horton Director and Owner.
★★★★★ 5/5
GoogleProfessional agency, and I found Rehmaan very friendly and supportive.
Ehsan · 22 April 2024
Agent replied · 21 June 2024
Hello Ehsan, Thank you for the 5 star review. John Horton Director and Owner.
★★★★★ 5/5
GoogleI contacted with Horton & Garton as a tenant and as potential buyer.On buying process - no issues at all, one of the most professional agencies ever met. 5 star experience.
Dima · 30 September 2022
Agent replied
Hello Dima, thank you for your 5-Star review. On behalf of Aggie Tukendorf, our Lettings Manager and our Managing Director, Ashley Clements I would like to thank you for your patience whilst we follow up in the the initial matters raised in your review. All the very best for 2022 and the future. Thank you. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleFantastic service from the team at Horton and Garton, especially from George Smith. Cannot recommend enough for anyone buying/selling in London!
Peter · 1 August 2023
Agent replied · 30 September 2023
Hello Peter, thank you for your time to share your 5-Star review with your experience working with George on the purchase of your new w12 home and on behalf of George and myself our best wishes settling into your new home. John Horton. Director and owner.
★★★★★ 5/5
GoogleWe had a complicated purchase within a very long chain.
H&G has been a great partner selling our flat in this difficult context.
Would definitely recommend!
Andréanne · 2 February 2023
Agent replied
Hi Andreanne, thank you for sharing your 5 start review. Knowing the history of the marketing and sale and the challenges with a tricky above chain I can only say well done you for keeping your determination, your eyes on the finishing line and your continued patience. On behalf of Julien, Phil and the sales team here at Horton and Garton we all wish you the very best settling in to your new family home and for 2023. Kind regards, John Horton Director, and owner.
★★★★★ 1/5
View Agents TenantDO NOT USE THESE ESTATE AGENTS!!!!
Worst service I've ever encountered, I rent and my moving day was a complete shambles! Mess everywhere, doors unhinged, broken glass on floor, they had also guesstimated all my meter readings and now I've been stuck with a huge bill from the previous tenants, even though I had given them my meter readings upon moving in.
We paid in excess of £4k to move in and this agency did nothing apart from take our money and then ditch us.
Terrible customer service and made the moving day hell.
Anonymous · 18 July 2016
★★★★★ 5/5
GoogleHorton and Garton and in particular their agent Louise Jones have been an absolute pleasure to work with. They are super fast, reliable and really take the client's criteria into account. I would really recommend them.PositiveResponsiveness, Quality, Professionalism
Vic · 22 June 2021
Agent replied · 21 June 2024
Hi Vic, thank you for sharing your 5-Star review with your recent experience working with Horton and Garton. Louise is a highly valued member of the team and is well known for delivering exceptional customer service to all customers and clients. All the very best settling into your new home. Kind regards, John Horton Director and owner.
★★★★★ 5/5
GoogleWe have been delighted with the experience of selling our home with Horton and Garton. Martin Clements negotiated our exceptionally tricky sale with great skill, patience and professionalism. If you want to deal with an honest, ethical, knowledgeable agent, then look no further.
Anne · 7 January 2020
Agent replied
Hello Anne, thank you for sharing your review of Horton and Garton and in particular my colleague Martin Clements with his diligent and expert handling of what I would call “towards the very top of our most challenging sales” not only this year but in my 20+ year career... persistence finally paid off and simply not giving up... also your patience in this transaction cannot be underestimated... onwards and upwards... See you soon. Kind regards John Horton MNAEA MARLA
★★★★★ 5/5
FacebookExceptional customer service and empathy. Many thanks to Agatha Tukendorf, she has been so professional, kind and helpful. The best estate agency we have been dealing with. We definitely recommend.
Ludovic · 2 January 2018
★★★★★ 4/5
GoogleWe wanted to say thank you for being such a professional in this whole process, right from showing us the property, with little notice, to gently pushing solicitors along over the past couple of weeks. We really appreciated your fresh and honest style.
Raymond · 29 July 2019
Agent replied
Dear Ray and Martha,
Thank you for your kind words and positive review. Our goal is to work professionally with the very best of clients and treat people as we would want to be treated ourselves. Best wishes with the architects and the planning going forward, Kind regards, John Horton MARLA MNAEA
★★★★★ 5/5
GoogleWe have been delighted with the experience of selling our home with Horton and Garton. Martin Clements negotiated our exceptionally tricky sale with great skill, patience and professionalism. If you want to deal with an honest ,ethical, knowledgeable agent then look no further.
Anne · 29 July 2019
Agent replied
Hello Anne, thank you for sharing your review of Horton and Garton and in particular my colleague Martin Clements with his diligent and expert handling of what I would call “towards the very top of our most challenging sales” not only this year but in my 20+ year career... persistence finally paid off and simply not giving up... also your patience in this transaction cannot be underestimated... onwards and upwards... See you soon. Kind regards John Horton MNAEA MARLA
★★★★★ 5/5
GoogleH & G Hammersmith found us a property to rent, always professional and responsive and nothing was too much trouble, Dominika even popped past on the day of moving to make sure we were ok!
Baz · 30 September 2021
Agent replied
Hi Barry, Welcome to Hammersmith, W6 and 'Our Patch' of Ravenscourt Park! Thank you for sharing your 5 star review on your recent moving inexperience with Horton and Garton. On behalf of Dominika and all of the team we wish you all the best settling in to your new home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GooglePhil and Charlie have been very helpful to us for such a long period of time searching for a home. Finally got to find our new home.PositiveResponsiveness, Quality, Professionalism, Value
Treis · 22 June 2022
Agent replied · 21 June 2024
Hello and thank you for sharing your sharing your 5-Star review with everyone. Phil and Charlie work within a highly motivated sales team and our focus is matching the best buyers to the very best homes. On behalf of Phil, Charlie and all of the team we wish you all the very best. Kind regards, John Horton Director, and owner.
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