Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently completed on the sale of our property in Shepherds Bush and have been very pleased with the professionalism and service from Phil, Martin and the rest of the team at Horton and Garton. From our property going on the market to completion of sale took only nine weeks, which is testament to the skills and focus of the H&G team. Highly recommended!PositiveResponsiveness, Professionalism
James · 22 June 2021
Agent replied · 21 June 2024
Hello James, thank you for the business and sharing your 5-star review. I have to say working with your Shepherd’s Bush, W12 family home was an ‘estate agent textbook sale’ from the start to the finish achieving best market price in the process. For this to happen the estate agent must be working with the very best properties, vendor, and purchaser. On behalf of Martin, Phil, and all the sales team all the very best, Kind regards, John Horton.
★★★★★ 5/5
GoogleOur letting agent, Shiyane, was so helpful and always contactable, always kept us in the loop with what was going on and extremely friendly, would give her 6 stars out of 5 if I could
Joe · 22 April 2024
Agent replied · 21 June 2024
Good morning, Joe, Many thanks for your 5 Star review. Welcome to Brackenbury Village and on behalf of Shianne and all the rental team here at Horton and Garton we wish you all the very best settling into your new home. John Horton, Director and Owner.
★★★★★ 5/5
GoogleAgatha is very professional and had assist me a lot, this is the second time that I worked with them, very nice experiences.
Alex · 29 July 2019
Agent replied
Dear Alex, A big thank you for your kind review and I know how my colleague Aggie and rentals team know you very well after your two moves with us. Hopefully you will not be making the hatrick too soon unless you are buying with us! Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleLuke was exceptionally helpful and made the entire process stress free and enjoyable from start to finish.
Harry · 11 May 2021
Agent replied
Hi Harry, Great news on securing your new Brackenbury Village, Hammersmith, W6 home with Horton and Garton. I heard there was strong competition to clinch the deal! Congratulations and all the best settling in and you are going to really enjoy living in this super home. On behalf of Luke and all the team we wish you all the very best. Kind regards, John Horton - Director and Owner
★★★★★ 5/5
GooglePhil and the team are local experts and very professional. We were impressed with their ability to add value and happy with the result.
A · 24 October 2018
Agent replied
Dear Roger, Thank you for your review and for your instructions to work with you and sell your Brackenbury Village, Hammersmith home. My two decades of experience selling properties in Hammersmith tells me when you are working with the very best houses and homes (and clients) we always secure the genuine, willing and able buyers. It was a pleasure working with you. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GooglePhil and the team are local experts and very professional. We were impressed with their ability to add value and happy with the result.
Roger · 1 October 2018
Agent replied · 30 September 2023
Dear Roger, Thank you for your review and for your instructions to work with you and sell your Brackenbury Village, Hammersmith home. My two decades of experience selling properties in Hammersmith tells me when you are working with the very best houses and homes (and clients) we always secure the genuine, willing and able buyers. It was a pleasure working with you. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GooglePhil was really professional and communicative throughout my first home purchase, helping make the process as smooth as possible. Highly recommend.
Sophia · 25 February 2020
Agent replied
Hi Sophia, Thank you for sharing your 5 star review with Horton and Garton and your buying experience with my colleague Phil Coombes. Welcome to West London and all the very best settling in to your new home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleHorton and Garton is a very good team. I process was smooth and really enjoyable. Moving houses can be a dreadful task for me but they took the pressure off. Followed up on all the things I needed and made the house available in my time frame and in the condition I wanted. Lovely. They are still helping me organise things as they arise so I feel looked after. Highly recommended!!!
Kulpreet · 9 March 2019
Agent replied
HI Kulpreet, Thank you for sharing your review. Welcome to Brackenbury Village! Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleWe have just bought a flat through Horton and Garton, and our agent was Phil Coombes. He was exceptionally professional and communicative throughout the process, always polite and we really appreciated the way he kept us fully informed every step of the sale. He went out of his way to accommodate us, showing the flat as many times as we wanted, and was knowledgeable and helpful about all the details.
Anna · 29 July 2019
Agent replied
Hello Anna, Thank you for sharing your wonderful review with us. Phil Coombes is one of the very best estate agents working in west London today. Phil's unquestionable work ethic, tenacity and communication skills with buyers and sellers make him the first choice agent to work with. On behalf of Phil and all of the sales team best wishes settling in to your new home... John Horton MNAEA MARLA
★★★★★ 5/5
GoogleWe have had a great experience with Phil Coombes, he was always answering our questions (which were too many), at any time he was available always. He has done his best in order to facilitate as much as possible the purchase of the property and contacted whoever was necessary to clarify our doubts. I would definitively recommend his services again to anybody who is planning to buy a new property.
Borja · 29 July 2019
Agent replied
Hi Borja, Thank you for your wonderful review and sharing your positive experience with all google readers. Phil's has an incredible work ethic, shared only by only a few of the very-very best top performing sales people in our business and his actions and results speak volumes in the results of why Horton and Garton are the GO TO market leading estate agents. Best wishes settling in to your new Ravenscourt Park home. See you shortly. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleTadas, has been outstanding all the way through our purchase, he went above and beyond managing parts of the chain that were not his responsibility to ensure we were able to exchange and complete in good time. He kept us updated all the way through and nothing was too much trouble. Fantastic service and would highly recommend using Tadas and Horton and Garton.PositiveProfessionalism
Ben · 22 June 2021
Agent replied · 21 June 2024
Hi Ben, Congrats on the exchange today!! Thank you for sharing your experience working with Horton and Garton on the purchase of your new home, working with Tadas and giving us a 5-star review. It was a challenging purchase and maybe this may be an understatement... however a team effort made sure that at every cross road and pinch point we overcame the issues and did not lose sight of the end goal which is testament to what the estate agent would say you were always "A1 genuine, willing and able buyers" On behalf of Tadas and all of the sales team we wish you all the very best with the move. Kind regards, John Horton, Director and owner.
★★★★★ 4/5
GoogleThe review below by 'James Hansen' is clearly malicious spam. In my experience, the opposite is true in every respect - this is a first class indie agent. John Horton and his dedicated team work very hard in a highly competitive market to achieve optimum results in both sales and lettings. Unusually good client relations with none of the corporate double speak you get with the uncaring bigger chains.
Rob · 29 July 2019
Agent replied
Thank you very much google user for your review. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleI can't fault the service provided by Martin, Julien and John on the sale of our flat. They offered clear, sensible and realistic advice and the sale went through quickly and smoothly, without hiccups. Having originally tried selling with an online agent, and received no service at all (and virtually no enquiries), I have to admit that in the end H&G's fee was well justified, for their excellent local knowledge and professionalism.
Ann · 1 October 2016
Agent replied
Thank you Ann for the opportunity and proving the point that the local property professionals achieve best price over the online portals. All the very best in SW15 and do enjoy the summer! Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleProfessional, polite and helpful service from Martyn and Ashley at Horton and Garton lettings! We were shown two excellent properties that matched our original criteria - no time wasting as with so many agents. Our budget couldn't quite stretch to the place we really wanted in the end, but definitely found that the highest standard of property in the area tends to be listed on H&G. Highly recommended estate agents!
Luke · 1 October 2018
Agent replied
Thank you Luke for sharing your review. Both Martyn Richards and Ashley Clements are first class career estate agents and its always a pleasure working with the very best west london properties and clients. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleExcellent service both as a letting agent and estate agent. H&G have provided me with an excellent rental in a great location in Hammersmith and close to work.
H&G also provided excellent estate agent services, with clear advice, acting on enquiries from viewing, offer, to exchange of contracts. This has been the most straightforward purchase I have done, and delighted with all aspects of the service provided. Thank you!
Cameron · 1 October 2018
Agent replied
Hello Cameron, Thank you for sharing your review. Congratulations on your imminent move to your new Brackenbury Village, Hammersmith home. Our approach to our business should be the minimum any buyer/seller - landlord or vendor client should receive in their experience with an Estate Agent and it is reassuring that the buying and renting experience with Horton and Garton has been a great service. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleI had a pleasure working with George Smith on a property in Hammersmith. He was very thoughtful, responsive, and knowledgeable about the market so all the interactions were productive.
Orgil · 7 June 2024
Agent replied · 21 June 2024
Hi Orgil, Thank you for your time to post your 5 Star review working with George Smith at the Horton and Garton Hammersmith sales team. Kind regards, John Horton Director and Owner.
★★★★★ 5/5
GoogleWe went with Horton and Garton originally because we were impressed by Martin’s honesty and smart commercial approach to the market and to his credit, Martin remained involved throughout the process. Kudos to Tadas for his persistence and professionalism in closing the sale out. You have made the process as stress free as possible and delivered on all your promises. Thankyou.
Paul · 9 June 2021
Agent replied
Morning Paul, thank you for sharing your 5-star review working with Tadas, Martin and the Horton and Garton team on the successful sale of your house and home. I have said it before and will say it again… when we are working with the very best properties, best clients and of course the very best buyers we achieve the best market result. On behalf of all the team at Horton and Garton all the very best settling into your new home. Kind regards, John Horton, Director, and owner.
★★★★★ 5/5
GoogleSuper professional agents. Luke is a great negotiatior, kind person and really engaged!
Fernanda · 1 June 2021
Agent replied
Hi Fernanda, thank you for sharing your 5- Star review working with Horton and Garton on the search for your Hammersmith, W6 home. Luke is always on the front foot with a super proactive manner for tenants and landlords alike, he is a valued member of a formidable and experienced West london lettings team who always deliver on a first-class customer service. On behalf of Luke and all the lettings team we wish you the very vest settling into your new home. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleShiyane Carpenter was our agent, she was brilliant!
Molly · 15 March 2022
Agent replied
Hello Molly, Thank you for sharing your 5-Star review with your experience renting your Brackenbury Village, Hammersmith, W6 home with Shiyane here at Horton and Garton. On behalf of Shiyane and all the team best wishes settling into your new home. Kind regards, John Horton, Director and owner.
★★★★★ 1/5
GoogleNot the best service
Mario · 24 May 2025
Agent replied · 3 June 2025
This review was one of four 1 star reviews posted within the hour on the same day, from whom we believe to be the same person with an unfounded grievance against Horton and Garton. … More
★★★★★ 5/5
GoogleMy wife and I started losing faith with estate agents when Phil and Paul knocked on our door. Thanks to them we made the right choices in order to sell our place. Also, while looking at a new one, they perfectly understood what we are looking for and we are not wasting time with uninterested visits anymore.
In other words, they are everything you need from an estate agent.
A · 24 October 2017
Agent replied
Dear Christophe and Alice, Thank you very much for your kind review. Both Phil and Paul share self loaded and dynamic work ethics which elevates them well above their rival competitors among all west London estate agents They are very much at the top of their profession and they are consistent performers in creating and making business happen, getting buyers and sellers moving and are forever going the extra mile. On behalf of both the Horton and Garton Chiswick office and our Hammersmith & Shepherds Bush office our very best wishes. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleMy wife and I started losing faith with estate agents when Phil and Paul knocked on our door. Thanks to them we made the right choices in order to sell our place. Also, while looking at a new one, they perfectly understood what we are looking for and we are not wasting time with uninterested visits anymore.
In other words, they are everything you need from an estate agent.
Christophe · 1 October 2017
Agent replied · 30 September 2023
Dear Christophe and Alice, Thank you very much for your kind review. Both Phil and Paul share self loaded and dynamic work ethics which elevates them well above their rival competitors among all west London estate agents They are very much at the top of their profession and they are consistent performers in creating and making business happen, getting buyers and sellers moving and are forever going the extra mile. On behalf of both the Horton and Garton Chiswick office and our Hammersmith & Shepherds Bush office our very best wishes. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleGood effort to find you the best home profile within the budget. Aggie was great at helping us.
Diogo · 4 October 2019
Agent replied
Dear Diogo,
Thank you for sharing your 5 STAR review with readers on your recent experience working with Aggie and our rental/lettings department. Aggie is one of the senior team members in a very strong rentals team and Aggie's local knowledge, work ethic, professionalism and understanding of both the landlord and tenants needs ensure the best result is achieved and the that the process is a smooth one. Best wishes settling in to your new home. Kind regards, John Horton MARLA MNAEA
★★★★★ 5/5
GoogleWe had a great experience renting with Horton&Garton. The agency is really on top of things and they were quick to respond to our calls and emails. The team are all super nice, can highly recommend them!
Marie · 25 November 2023
Agent replied · 24 March 2024
Hi Marie, Thank you for your super 5 Star Review. Kind regards, John Horton, Director and Owner.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
