Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleIt was really easy dealing with Horton and Garton and Joel was a massive help to getting moved in swiftly.
Charlie · 15 March 2022
Agent replied
Hi Charlie, thank you for your recent 5-star review and your recent experience working with the Horton and Garton lettings team and my colleague Joel in the rental of your Brackenbury Village, Hammersmith, W6 home. It is always a pleasure seeing and hearing such comments and I can assure you it's a team effort making every move happen. On behalf of Joel and all the team we wish you the very best settling into your new house and home. Kind regards, John Horton, Director and owner.
★★★★★ 5/5
GoogleThank you to Amy Flood at H&G for her help and understanding throughout our tenancy. She was very responsive and offered unbiased support and assistance.
Natasha · 27 April 2021
Agent replied
Hello Natasha,
Thank you very much for sharing your five star review with your recent experience working with Amy at Horton Garton on the closure of your tenancy. In my experience the ending of a tenancy is just as important as the start! We really appreciate the positive feedback and the super testimonial and on behalf of Amy, Ashley, Michelle and Michael in the management team we wish you all the very best for 2021. Kind regards, The Horton Director and owner.
★★★★★ 5/5
GoogleI’m glad I chose Horton & Garton for my recent property sale. They were excellent. I accepted an offer within a few weeks of listing my flat. My agent George, was very friendly, helpful, professional and efficient and helped me navigate some last minute issues.
Alix · 3 March 2024
Agent replied · 24 March 2024
Good morning Alix, Thank you for your wonderful 5 star review. And a big thank you for your business and instructions to market and sell your Brook Green W14 home. With George’s expert guidance and advice, we were able to navigate the “few bumps” in the conveyance process and closed the sale. Hopefully our business will be fortunate enough to work with many similar minded sellers and clients this year. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleDisclaimer: I'm usually wary of Estate agents and I know they're not really working for me (as I'm renting)
Despite the above my experience H&G (specifically Aggie and Ashley) has been really good. They seem to be decent people and honest. Probably this comes from being a still relatively small/independent business.
They've been nice and generally helpful and patient even when bombarded with a lot of stupid questions (stupid from the perspective of a professional estate agent).
They also seem to work very hard, so they deserve my 5-stars.
Kudos for their good job. Although I'm not planning/hoping to move anytime soon I can only hope my future experiences with Estate Agents will be as pleasant as with Horton and Garton. Keep up the good work.
Aldo
Aldo · 1 October 2018
Agent replied
Dear Aldo, Likewise! I agree with you 100%. It is very refreshing to see and to hear that the people and personalities make the point of difference. On behalf of Aggie and all of the team here at Horton and Garton best wishes settling in to your new Brook Green home. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleMichelle Baxter is superb. Very professional, kind & fast!
Attila696 · 3 May 2023
Agent replied · 30 September 2023
Hello Attila, Thank you for your super review. John Horton, Owner and Director
★★★★★ 5/5
GoogleAn honest establishment with conscientious staff. Horton and Garton was one of the last estate agents we visited in our house hunt, but was the only one that was willing to talk about their offer in relation to other agents' without holding back. In a way, they were the only agent in our experience that did not think for us, but gave us enough information and allowed us to make our own decisions. Aggie (Agatha Tukendorf) helped us through the entire process and was very responsive to our queries.
Purachet · 8 June 2018
Agent replied
Good morning Purachet, Thank you very much for sharing your wonderful review. My colleague, Aggie is one of the very best letting estate agents working in Hammersmith today and Aggie's knowledge, experience, all round customer care and relationship building skills always deliver a positive results for both landlord and tenant. Being the established number 1 letting agent in Hammersmith is a credit to all who work within the office and to maintain the number 1 lettings agent across W6 and W12 means applying our own high work ethics and standards when working with the very best properties and clients. On behalf of Aggie and all of the lettings team we all wish you the very best settling in to your new riverside house and home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleA big thank you to Phil Coombes. Phil was exceptionally responsive and professional throughout the pre and post sale process and ensured the transaction was stress free for me !
Henry · 29 July 2019
Agent replied
Hi Henry, Thank you for sharing your positive review with google. Phil is one of the very best within the profession and is a much valued colleague in our sales team here at Horton and Garton. Best wishes settling in to your new Ravenscourt Park home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleMoving into a new place can be a stressful experience, but with Horton and Garton it felt like a breeze. I met with Agatha who showed me the place, and she was absolutely delightful! Her positive attitude and genuine enthusiasm played a big part in our choice of the place, as my girlfriend and I believe that the people associated with a place are a good indicator of the quality of living in it.
This agency was very patient and helpful to us in gathering and completing paperwork. When I visited the office I met Ashley, who was very nice and welcoming. In fact, everybody there seemed to be enjoying themselves at work. The whole process was over quicker than expected and they thoroughly catered for our needs. 5 stars, very well deserved. Thank you Horton and Garton!
Dr · 24 December 2017
Agent replied
Dear Alina, My Monday morning is already all that much better for reading your wonderful review! The power of genuine praise cannot be underestimated and it is a true recognition of a job done well and a positive customer and client experience. On behalf of Aggie and all of the colleagues in the office best wishes with settling in to your new Hammersmith home. Kind regards, john Horton MNAEA MARLA
★★★★★ 5/5
GoogleThe estate agent Shiyane is super friendly and efficient. Paperwork painless, Would definitely recommend.
Linlin · 16 October 2022
Agent replied
Hello Lin Lin, thank you for sharing your sharing your super 5-Star review.
It has been our pleasure working with you on the recent rental of your new property and West london home.
Shiyane is part of a seasoned team of letting and rental experts and is well known for going the extra mile for her customers and clients.
On behalf of Shiyane and the rentals team we wish you all the very best settling in to your new home. John Horton Director, and owner.
★★★★★ 1/5
FacebookA year of abject incompetence and little to no communication left us utterly bewildered and vowing never to rent through Horton and Garton again.
From day one we were left with little to no responses to issues of all kinds, ranging from simple enquiries about light fixtures to urgent messages involving a broken hot water tank. On numerous occasions we were forced to march round to the branch and ask for help directly. We were met with an incompetent representative who knew nothing of our case and simply told us to ring their out of hours line after they had closed, which not only seems counter intuitive, but also downright irresponsible.
While a problem with mice at our property was not exactly their fault, little to no effort was made to fulfil recommendations made by the pest controller and the issue was never fully solved even once we moved out of the property.
We were left in no doubt that this is a team of sales people who are only capable of making you sign a tenancy agreement and then have no concept of property management or how to keep customers satisfied in even a basic capacity.
Henry · 10 October 2017
Agent replied
Dear Henry, It is disappointiung to see your non positive review so many months after you have left the property. After speaking with my colleagues whilst I acknowledge that there was an issue with unavoidable maintenance requirements at the property d…See more
★★★★★ 5/5
GoogleA rare find in the baffling world of London estate agents. The small team at Horton & Garton are professional, focused, efficient and have extensive local knowledge and contacts. Our vendor happened to be elderly and struggling with the complexities of her move. The care that was extended to her was exemplary, and went far and away beyond the normal role expected of a London agent. Horton & Garton may not be the biggest estate agents on the block, but they are certainly one of the best.
If you register with Phil Coombes you will be beautifully looked after.
Sara · 1 October 2017
Agent replied
Hello Sarah Jane, Thank you for your wonderful review and super testimonial. Having lived on the very same side of the road that you have moved to I know that you are going to really enjoy living in your new home within St Peters Conservation Area. On behalf of all of the team here at HG we wish you the very best and I am sure we will be crossing paths and catching up in in The Cross Keys, The Carpenters Arms or Davina's very soon! Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleAfter contacting several agencies we went forward with H&G to sell our flat as they sounded professional, knowledgeable, and honest. It was the best decision we could have taken. After a few weeks we had a secure buyer and a few weeks latter the flat was sold. Aneta, Martin and John always kept us updated and even helped the solicitors sourcing some information. Selling can be stressful, but H&G professionalism and honesty made all the process very smooth. I would strongly recommend their services.
Emanuel · 1 October 2017
Agent replied
Good evening Emanuel and Carina, Thank you for your testimonial and kind words.
Working with the best properties and clients is what makes our job so much more straight forward.
We enjoyed working with you and your Hammersmith, Brackenbury Village property and on behalf of all of the sales team we wish you and the family all the very best for life in your new home. John Horton MNAEA ARLA
★★★★★ 5/5
GoogleAs a seller I couldn’t recommend Horton and Garton more strongly. They have a great knowledge of the local market, road by road. I felt their advice was completely sound and definitely aimed at getting the best outcome. They were at all times extremely professional . Everyone I dealt with had a passion for their work and positivity that shone through . The whole process was totally stress free.PositiveResponsiveness, Professionalism
Jane · 25 August 2021
Agent replied
Hello Jane, Thank you for sharing your 5 Star review. It is always our pleasure working with the very best family houses and properties in "our patch of" Brackenbury Village, Hammersmith, W6 0. You bought in the premium residential road and you have sold in the still premium road. On behalf of very hard-working Phil, Martin, Charlie Jane and myself who make up the seasoned and highly experienced HG No.1 sales team we wish you all the very best for the future. Best wishes, John Horton MNAEA MARLA
★★★★★ 5/5
GooglePhil and his team were fantastic to work with buying our new house. I wouldn't hesitate to recommend them to anyone looking for a new home - 5 stars!!
Rob · 5 August 2019
Agent replied
Hello Rob, welcome back to Hammersmith! and thank you for sharing your review with Horton and Garton google readers. It is always our pleasure when we are working with the very best properties, clients and buyers. On behalf of all of the sales team best wishes settling in to your new home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleWe recently sold our house through Horton & Garton and only had a positive experience with them. Everyone in the Sales team displayed patience, tenacity and professionalism throughout. Phil always went the extra mile on viewings; Martin ensured the sale went through as smoothly as possible; and John frequently checked in to ensure we were happy with the approach and progress. If I were to sell in the local area again then I would only use H&G.
Fazina · 29 July 2019
Agent replied
Hello Fazina, Thank you very much for sharing your positive review with your experience selling your Hammersmith house with Horton and Garton. It was a pleasure working with you and your beautiful home and the sale was very much a team effort! You are still very much a W6 local and look forward to seeing you and the family shortly. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleWhat an amazing experience working with John Horton, George, Zach and the entire team! Never a dull moment with this first class company. Fantastic communication and guidance at every stage. Nothing was too difficult. If you are wondering which estate agent to employ to help you sell your property, look no further.
Olivia · 1 August 2023
Agent replied · 30 September 2023
Hi Olivia, thank you so much for your super 5-star review. Thank you for your business and your instructions to Horton and Garton to market and sell the Brackenbury Village house and home. I will do my very best to see if your Aunt's wish can be made... for a home visit by her 4 legged friends... It was a pleasure working with you and I have to say a record timeframe of 25 days from first viewing to completion (including weekends) which I can say is very fast and almost a record... I always say the success of the estate agent is working with the very best properties, clients and buyers and we delivered a result where all parties were delighted with the result. I trust your jet lag has passed and I really do hope our paths cross again whether this be in London, Rome or Sydney. On behalf of Zach, George and myself all the very best and do keep in touch. Kind regards, John Horton Owner and Director.
★★★★★ 5/5
GoogleTadas was great from start to finish. It couldn't have been possible without him! A hugely professional experience from start to finish.
Tom · 7 June 2021
Agent replied
Morning Tom, thank you for sharing your 5-star review working with Tadas and Horton and Garton on your recent purchase of your new Wendell Park property - you have a truly fantastic home. On behalf of Tadas, and all the team at Horton and Garton we wish you the very settling into your new home. Kind regards, John Horton, Director, and owner.
★★★★★ 5/5
GoogleI So pleased we appointed Horton and Garton to sell our 3 bed flat in Hammersmith. Excellent service from start to finish. Got lots of viewings and offers above asking price and proactive in getting the deal done. As an independent, local agent they are highly recommended.
Anne · 25 November 2023
Agent replied · 24 March 2024
Hi Andy, thank you for sharing your sharing your 5-Star review with your experience working with Anna here at the Horton and Garton sales team on the sale of your property.
Thank you for the business, your trust in our marketing strategy to secure best terms and instructions. I am delighted that we secured the sale and completed the deal and closed the circle of business after buying the flat through myself many years ago… (a long time ago)
On behalf of Anna, Ashley Clements and all the team we wish you all the very best for 2024. Kind regards, John Horton Director, and owner.
★★★★★ 1/5
GoogleI had dealings with the lettings department. We were looking for a house to rent in the W6 area.
From beginning to end I found them totally unprofessional. The woman who showed us around a house had very little knowledge of the house, couldn’t communicate and it felt like we were taking up her time. We wanted to make an offer and talk about it, but she had to rush off to another viewing. We put a offer in on the property after the weekend and had to contact them constantly to find out what was going on - and then we found out we had lost out to a mystery offer we weren’t told
about.
I can’t comment on the sales dept, but if you deal with the female “lettings agent“ we did, I wish you much luck. Do yourself a favour and save yourself unnecessary hassle, stay away.
Carl · 2 October 2014
Agent replied
Dear Carl,
It was disappointing to see your comments on line before I personally heard about them myself. My colleague and Lettings Manager Ashley Clements has informed me that he has spoken with you. I wish you well in your search for a new property in the area. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleJohn Horton
As an Executor I would like to thank you and your team for the excellent job you have done in marketing this property on behalf of a number of concerned beneficiaries. Martin deserves particular praise and I know Michael and others are praiseworthy as well.
I appreciated the professional, business like and proactive approach you and Martin presented from the start. You generated an incredible amount of interest and I think the sensitive manner in which you handled an unprecedented number of viewings and indeed an unbelievable number of offers was commendable.
Well done and thanks.
Michael · 2 October 2014
Agent replied
Michael, Thank you for your business and it was a real pleasure working with you and the property. 282 viewings in 3 weeks, nearly 50 offers later we achieved a record price! On behalf of all the team we wish you all the very best for the future. Onwards and upwards. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleSince we hired Horton and Garton to let our first flat in Hammersmith, we have continued using them for the sale and letting of two flats. John, Martin, Ara and the rest of the H&G team have been a refreshing experience in dealing with estate agents. From the time we met John the first time he came about as a nice, straightforward and friendly chap and neighbour of Hammersmith. We could later rly the same sentiments to the rest of team at H&G.
H&G strong local knowledge of the market, their professional approach - far from the pushy attitude of other estate agents - and the trust that they transmit will make them very successful.
Many thanks to the whole H&G team for helping us, especially with the sale of our London flat soon after we moved to Spain in a very painless and stress-free way.
David and Virginia
David · 2 October 2014
Agent replied
Thank you David and Virginia for your kind words and testimonial. You have been a long term Horton and Garton client and we thank you for your custom over the years. On behalf of everyone in the office who you have worked with over the years we all wish you and the family all the very best with your house purchase in Bilbao. Onwards and upwards... John Horton MNAEA MARLA
★★★★★ 5/5
GoogleI thought once you had signed up with an estate agent they just sat back and waited for an offer to come in. Not these guys! From the very first meeting and until after completion, I received sound guidance and advice encompassing asking price, showing the property to its best advantage and what to accept. And not only that, once an offer had been accepted, they kept the buyer informed and patient and keen to complete whilst I went through a protracted 5 month conveyancing process with my purchase! I really don't think the big chain estate agents would have given this level of service. Well done Horton & Garton : you are the B E S T !!!
G · 2 October 2014
Agent replied
Thank you Graham for your glowing testimonial. It was real pleasure working with you too. All the very best and do keep in touch. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleFor us Horton and Garton were an oasis in a shark infested sea of estate agents.
We were searching for 1 bed flat in W6 and we had become despondent with all other local companies who had little time for us and our limited budget and told us we couldn’t afford to stay in this area. Michael from Horton and Garton was so pleasant, attentive and accommodating that we are thoroughly grateful to him for all his help in finding us our lovely new flat. He was also above the call of duty before and after we completed as he recommended excellent local tradesman to help in our new home. We feel incredibly lucky that we got to meet the Horton and Garton team and we would totally recommend them as the first choice on the “Purple Patch”
Julia · 2 October 2014
Agent replied
Thank you Julia for the testimonial. Best wishes settling in to your new home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GooglePhil Coombes did a great job of putting forwards why I should use Horton and Garton against the local competition and came up with a competitive quote for the service. Tadas Kaziukonis has managed the sale of the property very efficiently and has been quite happy to do that but extra when required to ensure it all went through smoothly.PositiveResponsiveness, Quality, Professionalism, Value
David · 22 June 2022
Agent replied · 21 June 2024
Hello David, thank you very much for sharing your sharing your 5-Star review working with Horton and Garton and the sale of your Ravenscourt Park, Hammersmith, W6 property.
Thank you for your wonderful comments for both Phil and Tadas who are two key members of an experienced and proactive market leading sales team.
It was our pleasure working with you and thank you for the opportunity and your business. On behalf of Phil, Tadas and all the team we wish you all the very best.
Kind regards, John Horton Director, and owner.
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