Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI spent years with a "major" London estate agent and they were hopeless. Wandered in to Elm estates 7 years ago now to chat with Rutland and team and decided to try them out. I can truly say the best decision with regards to my property that I ever made. Rutland (and rest of team) always takes the time to talk on the phone, very responsive to emails, take responsibility, and get things sorted if a problem for both the landlord and the tenant (at a reasonable price). Over the period I was with them (including the Covid pandemic) I never had a void, tenants were always happy, and received a good rental income with good tenants. During the sales process (have recently sold) Husnain was excellent - professional, responsive, and went above and beyond the call of duty on numerous occasions. He is also just a really nice person - a rare combination. He is a real asset to Elm Estates and further adds to the quality of the service. I could not recommend Elm Estates enough, and will be sad to no-longer interact with them.PositiveResponsiveness, Quality, Professionalism, Value
William · 25 August 2022
Agent replied
Thank you for your very kind review William, it has been a pleasure to work for you and we wish you all the best for the future
★★★★★ 5/5
GoogleBest Estate agents in East London! We had a fantastic experience with Rutland and his team for almost 10 years. They have been extremely helpful, understanding and swift in every request we had. Everything you wish to find in every estate agent!
From the initial contact right through to the end they proved to be thoroughly professional and I would highly recommend them.
Thank you Rutland, Jade and the team for all of your help and commitment. It was an absolute pleasure dealing with you.PositiveResponsiveness, Quality, Professionalism, Value
Vincent · 25 August 2022
Agent replied
Thank you Vincent, both yourself and Axel were fantastic Tenants and a pleasure to deal with. We are still very disappointed to have lost you to South London, but our loss is their gain.
See you again soon we hope!
★★★★★ 5/5
GoogleRutland and Shaun were both excellent in dealing with my property transaction, which happened whilst I was living abroad. They went far, far, above what was required and exceeded my expectations in every way. They were commercial when we were pricing the property, responsive, practical and above all very supportive on what was quite a difficult transaction. It is not a cliché for me to say I could not have done it without them. I highly recommend Elms Estates for a personal and professional service, they will be there for you through the ups and downs and do everything they can to conclude your sale or purchase.PositiveResponsiveness, Quality, Professionalism, Value
James · 25 August 2022
Agent replied
Thank you James, it was a pleasure to work for you again and do please visit next time you are in London. Your sale was really quite a rollercoaster, but it was hugely interesting from a professional perspective.
★★★★★ 5/5
GoogleI moved to the UK from the United States and found my apartment through Elms. Husnain was particularly helpful in guiding me through the process of renting in London. He was thoughtful and straightforward and made the process so much easier. I later bought my home from an Elms listing too and Husnain and his colleague Shaun again went above and beyond to help me through what was a complicated and at times stressful process. Thank you!
Elizabeth · 12 December 2022
Agent replied
Thank you for your review, Elizabeth and congratulations on the purchase of your new home. We can not wait to see what you do with the place as you made your rented apartment such a homely place too.
★★★★★ 2/5
GoogleHad a negative buying experience with Elms Estates - Shaun was uncommunicative and gave us no warning that the Seller was no longer interested in selling, after we wasted months in the process. If this wasn't a case of us being gazumped, we still would have expected far more transparency & communication from Shaun. Unfortunately would not recommend working with Elms Estates.
Kasia · 15 January 2024
Agent replied · 10 December 2024
Dear Ms Tallent,
Thank you for your review, although I do feel your comments are rather harsh. One thing I have never heard Shaun accused of previously is a lack of communication. In fact, I would imagine most of our clients would feel quite the opposite as he has a telephone glued to his ear.
Unfortunately, the facts of the matter are as you have stated, and the Vendor of Morris House simply pulled out of the transaction and gave us no explanation either. This is as frustrating for us as it is for you, I can assure you.
If you would like to discuss any of this further, then please do not hesitate to get in touch.
Kind regards
★★★★★ 5/5
GoogleI've dealt with Elms Estates on and off for about 15 years. They are always very responsive and efficient. Recently I've been dealing with Nasim who has helped me with lots of different little issues with the flat that Elms manages for me. Nasim has been great. It's very useful to know that there is a team there that's available when I need them.
Nick · 2 December 2023
Agent replied · 30 December 2023
Thank you for your review Nick. Has it really been 15 years!!
Where does the time go.
Kind regards
★★★★★ 2/5
GoogleHad a negative buying experience with Elms Estates - Shaun was uncommunicative and gave us no warning that the Seller was no longer interested in selling, after we wasted months in the process. If this wasn't a case of us being gazumped, we still would have expected far more transparency & communication from Shaun. Unfortunately would not recommend working with Elms Estates.
K · 22 December 2023
Agent replied · 21 March 2024
Dear Ms Tallent,
Thank you for your review, although I do feel your comments are rather harsh. One thing I have never heard Shaun accused of previously is a lack of communication. In fact, I would imagine most of our clients would feel quite the opposite as he has a telephone glued to his ear.
Unfortunately, the facts of the matter are as you have stated, and the Vendor of Morris House simply pulled out of the transaction and gave us no explanation either. This is as frustrating for us as it is for you, I can assure you.
If you would like to discuss any of this further, then please do not hesitate to get in touch.
Kind regards
★★★★★ 2/5
GoogleHad a negative buying experience with Elms Estates - Shaun was uncommunicative and gave us no warning that the Seller was no longer interested in selling, after we wasted months in the process. If this wasn't a case of us being gazumped, we still would have expected far more transparency & communication from Shaun. Unfortunately would not recommend working with Elms Estates.
Kasia · 16 December 2023
Agent replied · 30 December 2023
Dear Ms Tallent,
Thank you for your review, although I do feel your comments are rather harsh. One thing I have never heard Shaun accused of previously is a lack of communication. In fact, I would imagine most of our clients would feel quite the opposite as he has a telephone glued to his ear.
Unfortunately, the facts of the matter are as you have stated, and the Vendor of Morris House simply pulled out of the transaction and gave us no explanation either. This is as frustrating for us as it is for you, I can assure you.
If you would like to discuss any of this further, then please do not hesitate to get in touch.
Kind regards
★★★★★ 5/5
GoogleWe have just completed a very stressful and complicated move over the last six months, and working with Husnain was pretty much the only non-stressful part of the whole thing! He was so personable, no-nonsense, and really went above and beyond. I would highly recommend him (and Elms generally).
M.E · 25 July 2024
Agent replied · 24 August 2024
Thank you for your great review this is fantastic to hear. Congratulations on your new home also. I hope you will be very happy and all of the effort proves worth while.
Kind regards
★★★★★ 5/5
GoogleHad a really good experience with Elms. Shocked at how smoothly my move in process as been. Erlandas was beyond helpful! Gentleman, easy to get in touch with & prompt responses. Jade the property manager has also been a star & prompt with any property queries. Huge difference to previous experience with landlords & agencies. I'm a happy bunny !
Sainey · 11 November 2023
Agent replied · 25 November 2023
Thank you for your review Sainey. I am delighted to hear you have enjoyed a positive experience.
Kind regards
★★★★★ 5/5
GoogleShaun and the team couldn't do enough to facilitate a flat purchase in the Bethnal Green area. Always helpful with information, and providing access to the property often at short notice as the transaction progressed. Highly recommended as best in that corner of East London they have chosen to specialize in ++
Mos · 26 April 2024
Agent replied · 24 August 2024
Thank you for your kind review Mos, and congratulations on your new purchase.
Please stay in touch as we would love to see what you have done with the place once you have completed all of your planned works.
Kind regards
★★★★★ 5/5
GoogleI bought a local property via Elms. In all honesty I don't write many reviews but i feel they deserve it as I was very happy with the whole process. Shaun & Rutland when above and beyond and to be honest I don't think the sale would have gone through had it not been for their determinism but also their real understanding of leasehold properties and law. Cannot recommend them enough.PositiveResponsiveness, Quality, Professionalism, Value
Johnny · 25 August 2022
Agent replied
Thank you Johnny. Your purchase took real determination from all parties but the transaction would not have made it to completion without your complete commitment. It absolutely made our year to see you get your dream home and your enthusiasm was quite infectious. What a property you are now the proud owner of!!
★★★★★ 5/5
GoogleDealing with Elms Estate has been one of the best experiences I’ve had with estate agents and renting in London. Husnain and Jade have been my contact throughout my renting period with Elms and have assisted me through every issue I’ve had whether it was a query I had or an issue with my flat. They’ve made renting the most pleasant experience and I highly recommend them for future tenants looking to rent or buy!
Stina · 15 June 2022
Agent replied
Thank you for your review Stina, it was a pleasure to have you as a tenant of ours. If you ever return to Bethnal Green then please do not hesitate to get in touch.
★★★★★ 5/5
GoogleGood experience with Elms. They've been forthcoming with necessary information and have done a good job communicating. My agent was Dav Vatanov, who has always been very responsive during normal business hours and even sometimes after them. If you end up finding a flat with Elms or one that's managed by an Elms agent, you're likely in good hands.
Sean · 13 October 2025
Agent replied · 13 April 2026
Thank you Sean, this is great to hear. Dav is always happy to help and will always go the extra mile to make sure things run smoothly. I hope you continue to feel this way.
★★★★★ 5/5
GoogleMy flatmate and I had a great experience renting through Elms estate this past year. Our property manager Nasim was always quick to reply and was super helpful in answering our questions and communicating with the landlord on our behalf. Thank you!
Lucy · 25 September 2024
Agent replied · 25 October 2024
Thank you Lucy, your review is very much appreciated.
Kind regards
★★★★★ 5/5
GoogleI’ve been renting as a tenant with Elms for 4 years and they have been amazing to work with. Special thank you to Nasim, our property manager, who has always provides excellent support as well as being very respectful and kind. Thank you Elms!
Cayvan · 3 August 2024
Agent replied · 24 August 2024
Thank you Cayvan, this is awesome to hear.
Kind regards
★★★★★ 5/5
GoogleElms Estates is a very professional estate agency. People working there are always polite, responsive and ready to help. They have been able to manage one of the longest conveyancing ever. And I'm telling this as an ex estate agent working in the same industry. Wanted particularly thank Gabriele and Shaun who have been helpful during all the process. Thanks Guys and hopefully see you soon. Highly recommended.PositiveResponsiveness, Quality, Professionalism
Andrea · 25 August 2022
Agent replied
Thank you for your review Andrea. We are looking forward to seeing what you do with your new property.
★★★★★ 5/5
GoogleMy first time renting with Elms Estates and was a great experience. Thanks to Husnain Iqbal for being so helpful and also responsive, making the process so easy and smooth.
Highly recommend this agency!
Crina · 8 November 2024
Agent replied · 11 November 2024
Thank you Crina, Husnain and the whole team are delighted with your comments.
Kind regards
★★★★★ 5/5
GoogleGreat experience with Husnain from Elms Estates who was communicative, very responsive and helped me find a lovely flat. Thank you!
Claire · 22 June 2026
Agent replied · 22 August 2026
Thank you Claire, this always gives us a great sense of satisfaction, matching the right people to the right home.
Kind regards
★★★★★ 5/5
GoogleFor the past two years, Elms States has provided exceptional service. The entire team, especially Stephen, has been incredibly helpful and responsive to our needs. We highly recommend their services
Julio · 4 November 2024
Agent replied · 11 November 2024
Fantastic. This is great to hear Julio and thank you for sharing your experience.
Kind regards
★★★★★ 5/5
GoogleHussein had been a big help with my partner and I's move into our appartment in bethnal green
Ryan · 22 June 2026
Agent replied · 22 August 2026
Thank you for your review Ryan. I am delighted to hear your comments about Husnain and I hope you will find the rest of the team will equally accommodating throughout your stay.
Kind regards
★★★★★ 5/5
GoogleWe are students that moved into a flat with Elms and they made it really easy for us, as first time renters. Husnain Iqbal is very kind and professional. Everything has been great so far
Ethan · 25 July 2024
Agent replied · 24 August 2024
Thank you Ethan. This is lovely to hear.
Kind regards
★★★★★ 5/5
View AgentsExtremely knowledgeable and professional estate agents
I have given Elms Estates a rating of 5 stars because:
- they only showed me properties that met my criteria,
- they did not try to force my budget upwards
- they were knowledgeable about the area, property market and it's vagaries
- they returned your phone calls promptly
- they were on hand to give impartial advice and guidance
- they facilitated the purchase process by liaising between both parties
- they went 'the extra mile' to ensure that our purchase went through as smoothly as possible
.............all this despite some trying times with both solicitors
and Chris Wilkinson was a star!!!
Roy · 10 August 2016
Agent replied · 11 August 2016
Hi Roy,
I have just seen your comments and would like to thank you for your time in doing this review for us at Elms, It is much appreciated.
Kind regards
Chris
★★★★★ 5/5
View AgentsExcellent local knowledge and professional
I worked with Chris and the team at Elms renovating and selling a property through them last summer. Throughout the whole process they were very professional, knowledgeable and added value to the whole process, and most importantly they kept the chain moving and frequently provided me with updates.
During the renovation project they were able to provide me with specific local advice around what tenants would be looking for and how to market the property to achieve the best possible outcome. and maximum number of viewings from interested parties.
They made the whole process for a novice landlord / property developer relatively stress free and I highly recommend engaging with the team from the outset.
Paul · 16 May 2016
Agent replied · 18 May 2016
Hi Paul,
Thanks for the review, much appreciated.
Kind regards
Chris
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