Elms Estates reviews

★★★★★ 5/5

Google

I rented a property through Husnain Iqbal and the whole process was handled very professionally from start to finish. Communication was clear and prompt, and any questions I had were answered quickly. Moving into a new place can sometimes be stressful, but Husnain made the process smooth and straightforward. He was helpful during viewings, transparent about the tenancy details, and always approachable whenever something needed to be sorted. It’s refreshing to deal with an estate agent who is responsive and actually follows through on things. Overall, a very positive experience renting through him and I would happily recommend Elms Estates to other tenants looking for a reliable and professional agent.

Adem · 13 March 2026

★★★★★ 5/5

Google

I have been a client at Elms Estate for nearly six years, and I would highly recommend their services to anyone looking for reliable, responsive, and experienced property agents. Mr Rutland Elms, the company director, and his team have been superb in handling my matters. Rutland has done an excellent job ensuring that his colleagues uphold the company’s strong reputation through their professionalism and dedication. Whenever I have needed general support or assistance during more challenging periods, Rutland and his staff have always been available, approachable, and attentive. They consistently make you feel supported and provide valuable advice and insight when it matters most. I have nothing but positive feedback for Elms Estate and will most definitely remain with them for the foreseeable future.

Roushonara · 13 March 2026

★★★★★ 1/5

Google

Elms Estates has been an extremely disappointing letting agent to deal with. Throughout my tenancy, I repeatedly had to chase them by phone and email to get things done. Their agents seemed unable to find solutions without continuous prompting, and tasks that should have been straightforward became unnecessarily stressful because of delays, poor communication and a lack of ownership. At times, it genuinely felt as though I was managing their job for them rather than the other way around. The most frustrating issue has been my request to leave my tenancy early after finding a replacement tenant myself. Elms Estates demanded £180 for the tenant changeover, described as referencing and administration costs. My understanding of the Tenant Fees Act is that a tenant-requested change to a tenancy is subject to a £50 default cap, unless the agent can demonstrate that a higher amount reasonably reflects their actual costs. I questioned the £180 charge and investigated the referencing cost myself, obtaining a quote of £40 from the referencing company. Despite this, Elms Estates continued to insist that I either pay the £180 or risk having the change refused. I was particularly concerned by the way the charge was presented to the landlord, as it gave the impression that the referencing cost itself accounted for the amount being charged. I find this approach deeply disappointing. If an agent is going to charge more than the £50 statutory amount, I would expect them to be able to provide a clear, transparent and evidenced breakdown of the actual costs incurred. Instead, I was left feeling that the charge was being used as a barrier to leaving the tenancy, despite having sourced a suitable replacement myself. Overall, my experience has been stressful, unnecessarily time-consuming and lacking in transparency. I would not recommend Elms Estates to tenants, and I would also question whether landlords are being given a fair and transparent picture of how their properties and tenants are being managed. I do not recommend this agency to either landlords who care about their properties, nor tenants.

Maddy · 20 August 2026

★★★★★ 5/5

Google

I’ve recently moved into a new flat managed by Elms Estates. Husnain was my main point of contact throughout the process and was incredibly supportive, responsive, and helpful every step of the way. So far, I’ve been really enjoying my tenancy with Elms Estates and have had a very positive experience.

Yen · 22 June 2026

★★★★★ 5/5

Google

My friend and I have just moved into a flat with the help of the Lettings Agent Dav. Us both being from Australia, it can be tricky getting the necessary documentation, but Dav was super patient and helped resolve any problems. He handled everything efficiently and with warmth which is very rare to find in London. Would highly recommend!

Pearl · 30 March 2026

★★★★★ 5/5

Google

I would highly recommend Elms Estate agents. Shaun Cornwall was most helpful but no matter who you spoke to they acted with complete professionalism. Shaun was very patient and explained everything in detail. He kept me updated on everything. Thanks to everyone at Elms Bethnal Green.

Scherrie · 22 June 2026

★★★★★ 5/5

Google

Highly recommend Elms Estates - one of the most positive interactions I've had with an agency after several years of renting! Dav has been professional, prompt, responsive and seamlessly oversaw the whole process from the viewing to moving in. When small issues arose, Dav worked quickly to resolve these which was greatly appreciated. Thank you!

Emily · 16 March 2026

★★★★★ 5/5

Google

We had the pleasure of working with Dav from Elms Estate where the service has been great. I've been raving to our friends about the wonderful service we received so far with Elms Estate. The move has been seamless and the communication was perfect from beginning to end. Thank you Dav!

Safia · 9 April 2026

★★★★★ 5/5

Google

Great all round service - pre move and post move care has been top tier. Dealt with Husnain and Jade and both have been so helpful and responsive, can't ask for more honestly.

Toby · 22 July 2026

★★★★★ 5/5

Google

Angelika (and Shaun) were both incredible, especially Angelika. Our house purchase was made beyond painful by an incredibly drawn out conveyancing process, but Angelika was always available, reassuring, and pushing for us. A very warm and personable experience with estate agents, very rare and reflects on the advantage of using a local, independent. Would recommend them very highly! Thanks Elms!

D · 13 December 2025

★★★★★ 5/5

Google

Happy with the agency response and the whole process felt like i was buying a house, took me a while to trust them fully as it was the first time renting through an agent but they made me feel secure and helped us move in smoothly into the new property with no big issues, big thanks to Nasim for the effort he put in 5stars.

Tiago · 13 October 2025

★★★★★ 5/5

Google

Husnain manages our rental and he has been really helpful. He was flexible with organising a time for viewing and was happy to answer any questions and work out furnishings with the land lady. We were worried about looking like complainers when we had to request some maintenance right after moving in, but he was really kind, prompt with responses, and talked us through the process to get things fixed. He made moving into our first rental in the UK an easy process.

Luana · 22 June 2026

★★★★★ 5/5

Google

Dav at Elms Estate has been nothing short of amazing!! We had a seamless move and the communication was perfect from beginning to end. I would highly recommend using Elms Estate for your next property as you will not be disappointed. Thank you again Dav!!!

Thando · 13 March 2026

★★★★★ 5/5

Google

The team at Elms are fantastic! Shaun in particular supported us with the sale of our flat. Our purchase was complicated and slow and Shaun kept the deal together over the 18 months it took to complete. He kept all parties informed through the process and saved the transaction more than once. I couldn't recommend Elms highly enough.

Beatrice · 13 November 2025

★★★★★ 5/5

Google

Husnain is fantastic. He is very professional in the way that he communicates. He is kind and proactive, and an asset to Elms Estates. Thank you again.

Christina · 22 June 2026

★★★★★ 5/5

Google

Had a good experience renting with Elms over the past year. When our tenancy began, we noticed a few faults in the flat and submitted some requests, which were promptly addressed. Nasim was our contact throughout the process, who supported us in liaising with the landlord to resolve these issues, which made our lives a lot easier.

Sam · 13 August 2025

★★★★★ 5/5

Google

Angelika is super friendly, responded quickly and always helped us solve any problems. Thank you!

Alexandre · 22 July 2026

★★★★★ 1/5

Google

I had a very disappointing experience with this renting company. They heavily sided with a landlord who was extremely unprofessional throughout our tenancy. It took three weeks to fix a simple front door lock issue, yet we were expected to stay home all day to accommodate his incompetence with basic maintenance. (And there were mould issues which they just painted over) To make matters worse, our deposit refund, which was supposed to be returned within two weeks, took almost six months. The agent, Nasim, only processed it after we repeatedly chased them. Had we not followed up, I doubt we would have seen the money at all. Landlord D initially proposed a deduction of £883.95 from our deposit for the following: Additional cleaning: £250.00 1 light bulb: £2.50 4 litres of spirit of salts (descaling): £36.00 3 UPVC handles: £25.65 Paint (stain block, undercoat, magnolia top coat): £50.00 2 tubes of decorators caulk: £3.20 2 tubes of white mastic: £8.60 Shower hose & shower head: £18.00 Disposal of waste: £40.00 Labour: £450.00 (later claimed to be for carpet work, with changing explanations and inconsistent figures) Many of these charges fall under normal wear and tear, and the numbers kept shifting depending on who we spoke to. It felt completely unreasonable and poorly justified. If you don’t want to risk unfair deductions from your deposit because your landlord can’t handle basic maintenance, I strongly recommend avoiding this company. There are far more professional and transparent agencies out there.

Yingying · 13 March 2026

★★★★★ 5/5

Google

A very professional, efficient and trustworthy Estate Agents. Had the pleasure of renting my property with Elms for many years with no problems...dealt with tenant's enquiries very quickly. Also sold my flat with them and it was a smooth process.Thanks to Shaun who acted with professionalism throughout.

Angela · 13 October 2025

★★★★★ 5/5

Google

I sold my flat in Bethnal Green through Elms and they were excellent from start to finish - highly recommended! Husnain and Shaun were friendly, professional, very proactive with updates etc, and highly responsive. They also had excellent knowledge of the local market and secured a great price. I’d recommend Elms to anyone.

Benjamin · 13 August 2025

★★★★★ 5/5

Google

I’ve had a fantastic experience with Stephen Agathangelou managing my tenancy. He's been incredibly attentive, proactive, and responsive, making everything smooth and straightforward from the start. Whether it was maintenance requests or general queries, Stephen was always quick to help and ensured all issues were addressed promptly. I genuinely appreciated the clear communication and attention to detail throughout my tenancy. Highly recommend Stephen Agathangelou for anyone seeking a hassle-free rental experience!

Diego · 10 November 2024

★★★★★ 5/5

Google

I’ve had a fantastic experience with Stephen Agathangelou managing my tenancy. He's been incredibly attentive, proactive, and responsive, making everything smooth and straightforward from the start. Whether it was maintenance requests or general queries, Stephen was always quick to help and ensured all issues were addressed promptly. I genuinely appreciated the clear communication and attention to detail throughout my tenancy. Highly recommend Stephen Agathangelou for anyone seeking a hassle-free rental experience!

F · 4 November 2024

★★★★★ 5/5

Google

Elms were great when helping us with the purchase of our first home. Husnain was responsive to all of our questions, gave us detailed information, and was proactive in reaching out and helping us collaborate with the vendors to help get our purchase completed. Thank you!

Caitlyn · 13 August 2025

★★★★★ 5/5

Google

Dav was professional, responsive and helpful in establishing our lease and moving into the property - would recommend Elms.

Maanya · 30 March 2026