Elms Estates reviews from tenants

★★★★★ 5/5

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Pleasantly surprised

Estate Agents often have a bad reputation but dealing with Elms Estates is a world away from what one normally expects. From our first meeting with Chris he understood what we were looking for and didn’t waste time showing us properties that were not suitable in terms of location and budget. Once in the property the service we received was again above and beyond what one would normally expect/have to put up with, especially in a market as competitive as Central London. When things broke they were either repaired or replaced. When I changed jobs and got paid a few days later, changing the date we paid our rent was not a problem for Elms; something that could have been a major problem had Rutland not been so accommodating. Having good agents creates good tenants. When something needed fixing Jade and I would discuss it and come up with the best solution that would work for us and not bear unnecessary costs for the Landlord. Repairs were followed up to confirm they had been completed and in just over 2 years I can’t think of an occasion when Elms fell short of their impeccably high standards. Lak was a very fair when we checked out and we were sad to leave the property behind. We have only moved as we have purchased a property out of the area. If you are moving to East London I would thoroughly recommend checking these guys out, you’ll be pleasantly surprised!

Andrew · 20 July 2015

★★★★★ 4/5

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Friendly team

We have been tenants with Elms for 11 months and overall are very pleased with the service we have received. Jade has been our main contact at Elms and has always been quick to respond to us, very helpful and friendly. We would definitely use Elms estates again if we return to renting in East London in the future.

Becky · 16 March 2016

★★★★★ 5/5

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Excellent all round

We rented through Elms for 4 years, and only stopped being tenants when we bought our own place. They have been excellent landlords, maintained the property we rented very well and were very quick to resolve any issues which arose. We would not hesitate to recommend Rutland and the team to anybody looking to rent.

Jenny · 7 March 2016

★★★★★ 5/5

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Excellent service and helpful staff

I’ve been dealing with Elms Estate for almost a year now and they have been the best agent I’ve ever dealt with. It’s always been simple and easy dealing with them and they have always come up with fast solutions to any queries or concerns we may have. They have really made us (myself and other tenants in the house) feel valued and we feel confident knowing that if we need them they will respond quickly. Villy in particular has been exceptional.

Carly · 24 May 2018

★★★★★ 5/5

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Jade Hall is the nicest Estate agent I have ever met.

Jade Hall is the nicest Estate agent I have ever met. She is kind, organised and extremely helpful. My whole experience with Elms Estates has been great. I would wholeheartedly recommend them. Elms gives the name 'estate agents' a new meaning. One of efficiency and reliance. 5/5 review.

May · 18 May 2016

★★★★★ 5/5

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Excellent Service

I have been with Elms Estates for more than three years and I have to say that they have provided an excellent service. Overall, I have been so happy about the professionalism of Rutland Elms and his team.

Mirko · 7 November 2017

★★★★★ 5/5

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Quick, reliable and friendly

We found Elms when walking down Bethnal Green road. They were immediately able to show us some properties and offer support in finding the right fit. Through out our tenancy we could rely on them to get things fixed, and at the end it was a seamless process. I would not hesitate to recommend them.

Angela · 24 March 2016

★★★★★ 5/5

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reliable, trust worthy and honest

Jade was our first point of contact. We greatly appreciated her efficiency to respond to any house maintenance discrepancies. She was reliable, trust worthy and honest. Thank you for making our experience seamless.

Leah · 10 June 2016

★★★★★ 1/5

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Favour landlords, not tenants

The agents at Elms initially sounded keen to get to the bottom of issues with the property, however this apparent support never materialised, resulting in many on going issues during the tenancy. The landlord then proposed excessive fines when I left the property, including cleaning (despite me paying for their recommend professional cleaners and providing a receipt). Elms offered no assistance in disputing these items, and instead supported the fines so as to appease the landlord for future business. Conclusion: Elms are good for landlords, but a no go if you are a tenant

HK · 27 November 2016

★★★★★ 5/5

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Agents who listen and care. They provide personal attention with a smile and fight for their clients

I highly recommend Elms Estate. They are what all estate agencies should be. Thank you teal Elms for all your help, a special thank you to Jade! She went above and beyond!

Christina · 24 October 2016

★★★★★ 5/5

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Friendly, professional and approachable

We have dealt with Elms for a little over a year now as tenants and can not fault them. They have always been there to answer any questions and are an incredibly friendly and approachable team. The whole process with them has been easy and stress free.

Amber · 11 April 2016

★★★★★ 5/5

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Professional and helpful

Jade is very professional and helpful, both as an estate agent and property manager/letting agent. I would recommend her to anyone who was looking for a place to rent.

Jim · 24 May 2016

★★★★★ 5/5

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Honest agents and very friendly

My full deposit was returned kn leaving my property, no hidden fees etc. Friendly and helpful staff in particular Jade who was lovely.

IW · 26 July 2016

★★★★★ 5/5

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Highly recommended agents

The elms team are highly professional and extremely helpful agents. They have looked after us for 2 years as our liaison agents from when we first arrived in the UK. Friendly staff and cannot recommend them enough.

Benson · 4 September 2015

★★★★★ 5/5

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Friendly, reliable, professional

We've had a great experience renting from Elms Estates over the last 6 years. They're transparent, approachable. professional., and deal with things promptly. I'd certainly recommend them as agents.

E · 14 October 2015

★★★★★ 5/5

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Great and reliable service

The experience I had as a tenant was always positive. The agency is well managed and people there are extremely helpful and friendly.

Vyara · 17 July 2017

★★★★★ 5/5

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Rating only, no written review.

Anastasia · 1 June 2016

★★★★★ 5/5

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I found Jade Hall to always be extremely helpful and efficient.

Rating only, no written review.

Tara · 26 May 2016