Trusted Agent profile · Liverpool · Merseyside
Verified
★★★★★
679 reviews across 4 platforms
15-17 West Derby Village, West Derby, Liverpool, Merseyside, L12 5HJ
Part of Northwood, see every office.
Northwood's office in Liverpool, Merseyside, at 15-17 West Derby Village, is rated 4.6 out of 5 across 679 reviews on four platforms, including 366 Google reviews rated 4.3.
366
Reviews on Google
This office
134
Reviews on The Trusted Agent
This office
158
Reviews on The Trusted Agent
This office
21
Reviews on allAgents
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Joanne came to value my property earlier this year and we have remained in contact since. Due to the Corona situation I was unable to put my property on the ...Read all 14 from sellers
Joanne has been incredible in helping us with our house search. She showed us an older property a month or so ago that wasn't right for us, but she remembered ...Read all 23 from buyers
I looked at four different agents in Liverpool to let my property and only Northwood gave me the kind of confidence in an agent I was looking for. Both Ruth and ...Read all 19 from landlords
I have been viewing houses with Northwood for the past few weeks and have found Carol, to be prompt, polite , helpful and accommodating at all times, she has ...Read all 29 from tenants
Liverpool’s Trusted Property Experts Are you looking to buy, sell, rent, or let in Liverpool? Our expert team is here to help. As a leading estate agent, we offer professional, friendly service with in-depth local market knowledge. Based in West Derby, we specialise in sales across Aintree, Fazakerley, Walton, Croxteth, Norris Green, Kirkby, Old Swan, Huyton, Prescot, and beyond. Our lettings team supports landlords with tailored property management solutions, including our hassle-free Guaranteed Rent service. We cover all of Liverpool, from city centre districts like Princes Dock and Ropewalks to popular suburbs such as Sefton Park, Aigburth, Allerton, and Woolton. With extensive experience and a commitment to excellence, we make property transactions seamless. Contact us today to get started!
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
1/5
GoogleThe agents at the call center are not at all helpful, they are prejudiced as to rent it out. Very busy they might be, I get it but seems not at all interested in renting the properties. We can hear it in the voice. not calling them again for sure!
5/5
GoogleDean has been very helpful during the process in finding a property he has provided all the relevant information in order to make my property search as easy as possible!PositiveQuality
5/5
The Trusted AgentProfessional and attentive early start
Early days as a landlord under the guaranteed letting service, so far I'm finding the team to be approachable and very professional. Special mention to Rachel for handling all the maintenance matters that she's inherited
5/5
The Trusted Agentproperty rental
Really positive experience, friendly staff and no problems with our property which is extremely rare as within a few weeks, there are always problems to report. They provided a detailed inventory. Would definitely use Northwood if I owned my property.
5/5
GoogleExcellent service and updates when I needed. Ruth has been perfect and provided excellent customer service
5/5
GoogleLovely professional staff, Rhea has been incredibly helpful and kind, and has helped me through every step of my journey thus far.
5/5
GoogleNGI has worked with Northwood Liverpool over the last few months, this is a professional organisation, one which i would recommend fully.
5/5
The Trusted AgentJoanne has been really understanding and supportive throughout the process of selling
5/5
The Trusted AgentRuth Ledson has worked really hard to get my sale over the line - very professional with excellent communication. Thanks Ruth.
5/5
GoogleBrilliant service as always from Christine Maintenance Manager, very efficient, professional and nothing is to much trouble . Highly recommended
5/5
GoogleExcellent service, right from the start till date. Whole process of renting the property was smooth and simple. Staff really friendly and helpful. Repairs are sorted out quickly. Will recommend Northwood Liverpool for sure.
5/5
The Trusted AgentThank you ever so much to Joanne Smith who is of great help to assist us to find our ideal house. Definitely Plus service
5/5
The Trusted AgentGood sales and follow up service for Joanne, she help me sold my property successful. Appreciate her effort.
5/5
GoogleProper professional outfit. Sold my house instantly. I also purchased from them. Although I had many issues during purchase . Kath and jo help me overcome the issues and we now have our perfect family home. This firm stick it out all the way.PositiveValue
Christopher, Thanks for your review for Jo and Kath. Sorry to hear that you had a few issues with your purchase but good to hear that we were able to help you resolve these. Good luck in your new home.
5/5
The Trusted AgentJoanna Smith has been very helpful today and i will definitely deal with Joanna again in the future.
5/5
GoogleNorthwood have been great to deal with. An easy application process and great customer service provided by Alisha!
5/5
The Trusted AgentAs a first time buyer, Joanne helped us throughout the whole process. Always there to answer our questions, extremely professional and reassuring.. Would highly recommend.
4/5
GoogleI've been in contact with Rhea throughout the process, the house I liked had been taken by someone else but their application fell through and Rhea contacted me straight away and kept on top of my application to ensure I'd get the house (which I did). Pleased with the service offered and particularly with Rhea for her proactivity as without her assistance I wouldn't have got the house.PositiveQuality, Professionalism
5/5
GoogleI have been a tenant with Northwood for over a year and the staff, particularly Amelia and Fran, have been extremely helpful throughout the course of my tenancy. Nice, friendly staff who look after their tenants :)
5/5
The Trusted AgentBeen dealing with Northwood for over 6 years very good service thanks to Joanne smith for her help in providing us selling our property.
5/5
The Trusted AgentJoanne was really friendly and helpful. Gave us great advice and reassurance. Correspondence was prompt and details were handled smoothly throughout. Thank you!!!
5/5
GoogleFran was very professional on my recent checkout of my rental property, she was very friendly and made me really feel at ease.A great experience and I would definitely recommend Northwood to my friends and family
5/5
The Trusted AgentProfessional Service of Northwood
I would like to appreciate the Northwood for their professional service and prompt response. I am so happy that I can buy a lovely property. Thanks Kathy's help. Regards...Kenny
5/5
allAgents"Customer..."
Brilliant customer service from Evie and the rest of the staff at all times, very helpful, always there whenever needed!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
14 reviews from sellers, rated 4.9 out of 5 on average. For example, Lynne wrote: "Joanne came to value my property earlier this year and we have remained in contact since. Due to the Corona situation I was unable to put my property on the ..."
23 reviews from buyers, rated 5.0 out of 5 on average. For example, Michael wrote: "Joanne has been incredible in helping us with our house search. She showed us an older property a month or so ago that wasn't right for us, but she remembered ..."
19 reviews from landlords, rated 4.8 out of 5 on average. For example, Chris wrote: "I looked at four different agents in Liverpool to let my property and only Northwood gave me the kind of confidence in an agent I was looking for. Both Ruth and ..."
29 reviews from tenants, rated 4.8 out of 5 on average. For example, Marcus wrote: "I have been viewing houses with Northwood for the past few weeks and have found Carol, to be prompt, polite , helpful and accommodating at all times, she has ..."
