Every review we hold for the Headington office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotKnow what you're getting yourself into
There is much to say about the state of renting in general, but Breckon & Breckon Summertown, in Oxford, truly puts a unique touch on the experience.
The sales team will quickly rope you into an agreement, wherein you'll sign up for a third party service called LetAlliance, wherein they'll score you to see if you are good enough to rent with them. We passed, but it all left a funny feeling of our great country's historical past of "othering" those who do not own a property themselves. I am happy to have left this part of my life behind me.
Throughout our tenancy, communication with Breckon & Breckon was less than satisfactory. Responses to our queries were often delayed, and we frequently had to follow up multiple times to get any action taken. This lack of responsiveness added unnecessary stress to our renting experience.
Maintenance issues were another point of contention. Simple repairs took longer than expected to be addressed, and there seemed to be a disconnect between the agency and the landlords. This inefficiency made us feel like our comfort and well-being were not a priority.
Upon moving out, we faced unexpected charges deducted from our deposit. Despite leaving the property in a better state than when we moved in, we were billed for services that were neither communicated nor agreed upon. This left a sour taste at the end of our tenancy.
In summary, the management by Breckon & Breckon in Summertown left much to be desired. I would recommend future tenants to document everything meticulously and ensure all agreements are in writing, using precise wording, as they will find any way in which they might be able to void it. It’s essential to be proactive when dealing with this agency to safeguard your interests. Mind you, all agencies are likely at the same level and I would rather recommend renting off smaller developers, who manage their own property. At least that's worked the best for us over our renting years.
John · 4 November 2024
★★★★★ 5/5
TrustpilotGreat experience- team of wonderful and helpful people
The whole team at Breckon & Breckon have been so amazing thoughout our house purchase process. We had most regular contact with Brooke who was incredible at keeping us informed every step of the way and was always happy to answer any questions we had. We’d have honestly felt pretty lost without her and we’re beyond grateful for all the support, assistance and reassurance she gave us.
Great experience and the most lovely team.
Emily · 14 May 2026
★★★★★ 5/5
GoogleGreat and timely communication. Ross was very understanding and did a great job at keeping all parties happy in few challenging situations we had through the process. Very pleased with the final outcome.
Sandra · 15 May 2025
Agent replied · 7 June 2025
Thank you for your review, Sandra, and also for your patience throughout the transaction. I am delighted we got you over the line, and what a lovely new home you both have! Best wishes, Ross & Team Headington
★★★★★ 5/5
GoogleHighly recommended! We are so grateful to Ross and the wider team for all they did in helping us buy our house. From start to finish the service was fantastic and everything was so well communicated. Thank you!
Will · 14 March 2025
Agent replied · 30 August 2024
Dear Will & Eleanor, Thank you for this lovely review! You have been so patient through this process and it was all worth it in the end. I hope you are enjoying your lovely new home and hope to see you around soon. Kind regards, Ross & Team Headington.
★★★★★ 5/5
TrustpilotExcellent estate agent
Excellent estate agent, especially John Bouwer who went above and beyond. Managed to sell a difficult house for a good price. Thank you
Fiona · 2 June 2026
★★★★★ 2/5
TrustpilotChoose another leasing agency!
I highly recommend you choose another leasing/renting agency if you can-- there are many better managed ones in the Oxford area. During my renting period of 3 months with them, Breckon and Breckon provided very little flexibility, communication, and understanding. The flat was not as described/advertised nor was clean when I moved in. And after paying additional money to opt into flat fair- they still were overly punitive when I moved out. I cleaned the property thoroughly and they still charged me for an additional cleaning because they found one strand of hair... and took a picture of it as proof. They also lied and tried to charge me for a late checkout which flat-fair disputed. They are not a trustworthy nor delightful business to work with.
Sachi · 13 May 2025
Agent replied · 7 July 2025
Thank you for sharing your feedback. We’re genuinely sorry to hear about your experience and regret that we did not meet your expectations during your tenancy.
At Breckon & Breckon, we strive to provide clear communication, fair processes, and well-maintained properties.
Regarding the end-of-tenancy charges and your experience with Flatfair we aim to follow industry-standard check-out procedures and base all charges on professional, third-party reports. That said, if you feel any part of the process was mishandled, we would be more than happy to look into it further and provide clarity.
We’re sorry that your experience with us did not reflect the level of service we aim to offer. If you're open to it, we’d appreciate the opportunity to speak with you directly and learn more so we can ensure better outcomes for future tenants.
Please contact our Operations Manager Louise Pasffield on 01865 201111
★★★★★ 5/5
TrustpilotHighly recommended
John kept us informed throughout our purchase and was very helpful in keeping the momentum going throughout the process. I can’t recommend Breckon and Breckon highly enough.
Gerald · 24 April 2026
★★★★★ 5/5
GoogleRoss was recommended to us by a relative. He and the Breckon & Breckon team behaved in the most professional way with the sale of our house. They were supportive and able to field any questions we had quickly and effectively, finding the right buyer at the right price for us. We will definitely recommend their services to others.
Bill · 22 March 2024
Agent replied · 30 December 2023
Thank you for your kind review, Bill. It has been lovely dealing with you both and marketing your stunning property. We wish you and your family all the best for the future. Kind regards, Ross & team Headington.
★★★★★ 5/5
GoogleGreat company to deal with, always quick to help and very good at solving any issues very quickly especially Conor couldnt recommend enough
Kathryn · 16 August 2025
Agent replied · 16 May 2026
Thank you Kathryn! Really glad to hear you’ve had a good experience with us - we’ll make sure Conor sees your kind words!
★★★★★ 5/5
GoogleThanks Ross for selling our house.
David · 14 January 2026
Agent replied · 23 January 2026
Thank you David, it has been a pleasure! I look forward to working with you again in the future. Best wishes, Ross & Team Headington
★★★★★ 5/5
GoogleBreckon and Breckon were brilliant in helping us sell our house and with our onward purchase. Ross was clear from day one, and gave us honest opinions, managing to sell our house with just a couple of weeks. It took a while to secure our …
Charlotte · 8 October 2024
Agent replied · 7 September 2024
Dear Charlotte, thank you for your positive review! It has been an absolute pleasure helping you throughout the process! We wish you all the very best for the future. Kind regards, Ross & Team Headington.
★★★★★ 5/5
GoogleRoss and his team sold our 4 bedroom house in Marston back in July. They did a great job with viewings and were very professional. We had a lot of valuations from other agents but felt Ross was the most honest and realistic, with an …
Ruth · 8 October 2024
Agent replied · 30 September 2024
Thank you for your review Ruth. I was an absolutely pleasure dealing with two wonderful people. We are so happy you had such a good experience and hope you are settled into your new home with the new arrival! All the very best, Ross & Team Headington
★★★★★ 5/5
GoogleSuch a great team at the Headington Branch, and big thank to Ross for his professional and reliable job during the whole process of the sales of my house, and in my new purchase.
Ox'Ford · 14 March 2025
Agent replied · 24 March 2024
Thank you for your review, Ms Chen. We have all enjoyed working with you here in Headington and look forward to bringing your purchase through to a satisfactory conclusion. Best wishes, Ross & Team Headington
★★★★★ 5/5
GooglePaige made our lives beautiful with the assistance she gave to us as we sought to rent a property and I make bold to say that, if Breckon and Breckon have two of her type, the sky will be their limit; Paige is simply caring and compassionate and deals with you recognising that you are human
Columbus · 22 March 2024
Agent replied · 30 December 2023
Thank you for your very kind words, I really appreciate it and I am really pleased we were able to help you and your family find a lovely home- From Paige and the Lettings team.
★★★★★ 1/5
TrustpilotThey’re just sitting there to loot…
They’re just sitting there to loot money. Hardly any service provided. They’ll eat your deposit money for sure. The customers are the only sufferers here, whether you pay a deposit or a reposit. They do not value customer’s money at all. Even after spending 250 on reposit and 400 on end of tenancy cleaning they’re charging 240 extra for dumb reasons.
Customer · 21 October 2025
Agent replied · 10 February 2026
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you feel disappointed with your experience, as this is never the outcome we aim for.
We always follow a transparent and evidence-based process when assessing end‑of‑tenancy costs, whether a deposit or a Flatfair product is used. Charges are only applied where there is clear documentation, check‑in/check‑out reports, or contractor invoices to support them.
We understand that end‑of‑tenancy costs can be frustrating, and we would welcome the opportunity to review your case in more detail. If you contact our Operations Manager Louise Passfield on 01865 201111, we can go through the evidence with you and ensure everything has been handled fairly.
We value all our customers and are committed to providing a professional, consistent, and compliant service. Please do reach out so we can help resolve this for you.
★★★★★ 5/5
TrustpilotExceptional Service
From the very start George was a pleasure to deal with. His communication was exceptional and the tips he gave meant our house sold with the first viewing. He and the team looked after us so very well, making sure we were kept updated and responded to our many questions in a prompt and thorough fashion. My husband and I would recommend them 100%. Thank you all so very much .Mr & Mrs Howarth. Oxford
Vixen · 9 October 2024
★★★★★ 5/5
TrustpilotGreat service
From all the people we had to deal with during the process of selling and buying, Leah was the best!
Always kept us up to date and chased anything she could, Leah was so helpful during this stressful time.
I would highly recommend Breckon & Breckon.
Annette · 30 September 2025
★★★★★ 5/5
GoogleA huge thanks to Ross Mabbutt for supporting me throughout my first home buying process. He has been extremely patient, organised and responsive. Highly recommend and thank you so much again!
Boon · 14 March 2025
Agent replied · 30 August 2024
Dear Boon, thank you for your positive review. It has been an absolute pleasure assisting you in purchasing your first home! I wish you all the very best for the future. Kind regards, Ross & Team Headington.
★★★★★ 5/5
GoogleWe instructed Breckon & Brexkon (Headington) after our first agent failed to sell our property. Matthew was fantastic beginning to end - very different from your 'average' agent in that there was no hard sell or unrealistic statements - he …
Clare · 8 October 2024
Agent replied · 15 March 2024
Dear Clare & Nick,
Thank you very much for the lovely review, it’s very much appreciated! Enjoy … More
★★★★★ 5/5
GoogleExcellent service throughout. Responsive, professional and helpful staff - Ellie especially. I had a complex sale process and I found Breckon & Breckon facilitated it very well with good knowledge of local services to help resolve issues as they arose. I would definitely recommend them.
Chris · 7 February 2026
Agent replied · 11 February 2026
Thank you for your Google review, Chris. It’s been a pleasure working with you, and I’m pleased we could help get things moving. I wish you all the best with your next chapter.
★★★★★ 5/5
GoogleI have been really impressed with how responsive the team and Alex have been with the sale of my home and purchase of my new propertie. I was really unsure when trying to find estate agent, really glad I wenNt with my gut here. Alex was professional throughout, would certainly recommend.
Polly · 22 March 2024
Agent replied · 30 December 2023
Thank you for your 5* review Polly. We appreciate your trust in us as a company and wish you all the best with your next house! Many thanks, Alex & the team.
★★★★★ 5/5
GoogleBreckon and Breckon were the agents handling the sale of the first house that we bought and having been impressed with their down to earth approach, we chose to instruct them for our sale of the same house too.
We found all members of the Headington branch to be helpful and responsive. Moreover, when the sale in the chain looked to be in jeopardy, Matthew Heavens was on hand during and after working hours to advise and answer our questions. We were very grateful for the support that Matthew and the team provided. Would thoroughly recommend their services.
Alex · 25 March 2021
Agent replied
Thank you for your review Alex and for coming back to us to sell your lovely home. We wish you all the very best for the future.
Matthew and Team Headington.
★★★★★ 5/5
GoogleWe have had a very amazing experience on buying Our house, thanks for any helps from the agent Beckon & Beckon, specially thanks Ross for his expertise, patience and recommendations. We would recommend him to our friends around us whenever they need in Oxford.
Jiyuan · 20 July 2024
Agent replied · 14 August 2024
Thank you for your review, Jiyuan. It has been a real pleasure dealing with you and we wish you all the best for the future.
Best wishes, Ross & Team Headington
★★★★★ 5/5
TrustpilotReliable and professional
There is no doubt in my mind that if we had taken our £1m+ property to any other Estate Agent, then it would not have sold so quickly at the price finally agreed. Through the contacts of Luke Mazonowicz, although the property was marketed, we were able to receive an offer within just a few days of the house being on the market.
The selling process was not that smooth as there were potential problems with the survey, problems with tenants and solicitors disagreeing over a 'Covid Clause'. Throughout the pressure to complete quickly and yet at the same time evict tenants, come up with extra documents, do searches and agree over completion dates, Luke remained a) contactable b) positive and c) helpful.
Mention should also be made over the brochure produced by Breckon and Breckon. The pictures taken - in particular the kitchen - were superb. Breckon had previously marketed our property in 2016 (a buyer dropped out) so some of the preparatory work had already been done. This gave us confidence.
There were delays, true, but outside of Breckon's control. Even though Luke was not always in the office he always replied to emails and phone messages quickly, informatively and professionally.
One suggestion: it would be helpful if Breckon and Breckon produced a (branded) folder listing useful (though not recommended specifically) contacts for removals, builders, electricians etc etc. We went from houseowners (of 27 years standing) to tenants and so had to clear our enormous house of furniture in a short time. Some advice in terms of finding new accommodation and emptying the existing house would have been a useful add-on. Competitors to Breckon and Breckon Lettings do provide such help.
C · 10 March 2021
Agent replied · 11 May 2026
Thanks Chris for your detailed and thoughtful review, we really appreciate the feedback and wish you all the best for the future. Kindest regards, Luke
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