Trusted Agent profile
Verified
★★★★★
495 reviews across 3 platforms
109 London Road, Headington OX3 9HZ
Breckon and Breckon's Headington office at 109 London Road is rated 4.8 out of 5 across 495 reviews on three platforms, including 290 Google reviews rated 4.8. The 48 Trustpilot count is for the whole business. It won Gold in The Trusted Agent 2026 awards. Checked 9 October 2026.
290
Reviews on Google
This office
157
Reviews on View Agents
This office
48
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Breckon & Breckon provided me with excellent service from the moment I asked them to market my property through to exchange of contracts. The photos they ...Read all 56 from sellers
I bought a house where Ross Mabbutt was the agent. I found him to be very professional, helpful and amenable at all times. There were one or two complications ...Read all 27 from buyers
We asked Breckon and Breckon to fully manage our house and tenants after we moved to Scotland. Amy Powell was our point of contact throughout, and was always ...Read all 5 from landlords
Amy went the extra mile for us in helping us sort out our new home and even assisting us with extra storage possibilities to make the move work out. We were ...Read all 13 from tenants
Breckon & Breckon is an independent firm of Estate Agents established in 1947 and now operating from a network of seven offices in the county of Oxfordshire. We are property professionals with many years of experience in the local market. Whilst we are constantly recommended by many firms of solicitors, high street banks and other institutions, we are very proud of the fact that the majority of our new business comes from the personal recommendations of past clients. As a privately owned company we are able to react quickly to changes in the market. We constantly review our marketing, often setting new standards for other estate agents to follow. As an established agent we have a large database of prospective buyers that is shared throughout our network of offices. This database is accessed through our state of the art computer system enabling us to match properties to buyers without delay. However, none of this innovation means a great deal if it is not backed up with the right staff. Breckon & Breckon has an enviable reputation and is seen as one of the most sought after companies to work for. Our staff are quite simply some of the most experienced property professionals that Oxfordshire has to offer.
Trusted Agent 2026 results for Breckon and Breckon. Each award is assessed separately from the review sites.
Every review we hold for the Headington office, from every platform, shown as written. First names only.
5/5
GoogleEllie at B&B Headington was fantastic. After my father died she helped us sell his house in Marston. We sold to family buyers at the asking price.
It’s been a pleasure working with you, Paul. Thank you for all your help along the way. Wishing you all the best. Ellie
5/5
GoogleGreat service, Ross was so helpful and supportive, always on hand to answer queries and to meet with my 88 year old mother in person and help her out rather than relying on phone calls. It was great to know that he was always willing to keep us updated. Thoroughly recommend B and B !
Thank you for such a kind review Karen. It has been the biggest pleasure getting to know your Mum, and the rest of the family, and I hope the move goes well your end! Best wishes, Ross & Team Headington
5/5
TrustpilotExcellent!
From start to finish our experience with Brooke has been excellent. Communication, response times, updates on progress, were all first class. I cannot recommend Brooke highly enough. Thanks for everything. Mark & Gemma
5/5
GoogleGreat service and communication throughout the whole house viewing process as well as getting things over the line. I would highly recommend Breckon and Breckon. A special thanks to Matthew for his help!
Thanks for the 5-star review Farhan, your words mean a lot and glad we were able to help! Matt & the Headington Team
1/5
TrustpilotAppalling and disgraceful managing agents
Appalling. I own a property at Woodstock Close which is managed by Breckon & Breckon. Since they took over as property managers, service charges have gone THROUGH THE ROOF. They show no respect towards leaseholders, ignore communications, and treat us with arrogance bordering on contempt. There are so many issues with this company - from them claiming to seek the most competitive prices for works and simultaneously charging 15% commission on all major contracts, to their abject failure to monitor regular contractors such as the cleaner, leading to contractors billing without performing works - a problem which persisted unchecked for over a year. Breckon & Breckon have no regard for leaseholders, they don't care how our money is spent, they don't care about offering a professional service and they ignore highlighted issues and emails from leaseholders. All they care about is charging as much as they can and making the maximum amount of money for themselves, at the utter expense of leaseholders' financial welfare and mental health. I am in the process of gathering all evidence to make a formal complaint about this company to the Property Ombudsman and likely tribunal. I will also consider taking my story to the press as B&B's contempt for residents and good practice is nothing short of scandalous. They need scrutiny, and soon. * additional comment - the fact that Breckon & Breckon attempt to gaslight my feedback on their appalling management practices by suggesting I am bitter about my sale collapsing and that I "blame" them is completely inappropriate and immature and says everything anyone needs to know about this company and its conduct. My review did not even mention my sale, which is personal information. My sale did fail as the seller pulled out due to service charges making the property unmortgageable. But to dismiss my legitimate concerns by making innappropriate volatile personal comments is utterly unacceptable. Leaseholders wishing to sell are struggling due to the charges and properties at the Close are not selling and sitting on the market. But only the Ombudsman/law would ever make this Breckon & Breckon reflect on its conduct. The real life observable impact of its management has zero impact on its operations. I am preparing a complaint for the Property Ombudsman and Tribunal. This company ignores ALL communications with me, and the feelings of the chair of the WCLA (an unofficial group I am not legally obliged to be part of or engage with) is absolutely not a reflection of many leaseholders who are extremely unhappy about Breckon & Breckon's conduct and are not being listened to by the WCLA or Breckon & Breckon. The conduct of this company is deeply ill-advised and unrofessional and it will be answerable to the Ombudsman and the law. And likely the press. Shocking.
Hi Zoe, We’re sorry to hear that you’ve been disappointed with your experience at Woodstock Close. Breckon & Breckon were appointed as managing agents in 2023. Since our appointment, we’ve worked closely with the freeholder and WCLA (an Association set up for the leaseholders themselves) to address several long-standing issues inherited from previous managing agents and to ensure the development is managed responsibly and sustainably. We have the full support of the WCLA, whose Chair recently wrote to thank us for our “practical approach, open communication, and rigorous financial management.” Service charges are not set by Breckon & Breckon alone but are reviewed and agreed in consultation with the freeholder and WCLA, based on actual maintenance needs and long-term planning for the upkeep of the buildings and grounds. We understand your frustration following the collapse of your sale (which you blamed on the maintenance charge) and appreciate how stressful that must have been. However, we do not believe it is fair to attribute that outcome to our management practices, which are transparent and in line with industry standards. While we felt it important to respond given the serious and inaccurate nature of your comments, we will not engage in further discussion on this public forum. Should you wish to discuss matters constructively, we remain available via the proper communication channels. Thanks, Breckon & Breckon (Asset Management)
5/5
GoogleOur Onboarding Manager Tom Edmondson is always so helpful, friendly and quick to respond to any queries I have. He really is a great asset to the company!
Thanks so much Sophie! We're really glad to hear Tom’s been such a help, we couldn’t agree more, he’s a real asset to the team. We appreciate you taking the time to share your feedback!
1/5
GoogleReally disappointed with this estate agent. I heard good reviews about this place but I had a very bad experience. I had booked a virtual viewing where I was promised a video would be sent to me but I ended up being ghosted and no follow up. On another occasion, I was being offered a flat where it was agreed it would be held for me, however I was then informed by email that it had been offered to someone else. They are so unprofessional. They don’t communicate. Please avoid Breckon & Breckon, you will have better luck elsewhere. Your reply to my review is completely false. I was told over the phone by Paige McCann that the landlord didn’t permit video and that she forgot to let me know of this fact after the viewing. She even apologised on the phone. I would appreciate it if you did not post false information in your reply. Moreover, I was told that she would put me at ‘the top of the list’ and would contact me if a flat became available. It has been months with no news. I definitely don’t remember telling you to remove me from your list.
Hi, We are sorry to receive your review. From our records we did send you the video for the virtual viewing, but as we did not hear back from you, we moved ahead with another applicant. The properties at Thornhill Park move very quickly and holding deposits must be paid immediately to proceed with a tenancy. If you wish to discuss your concerns further, please contact our Operations Manager Louise Passfield on 01865 201111. Thanks.
5/5
Google* A chain of 12 * The possibility of a reverse exchange! * To the wire Ellie F proved beyond doubt that she was outstandingly professional on an approachable level with the sale of one home and purchase of another. * Working far outside of her contractual hours, Ellie, without hesitance, on multiple occasions, went above and beyond in assisting us by navigating and communicating productively with all relevant parties. She is skilled at advising without giving judgement and seemingly in her element in this industry, coming across as thriving on challenges (of which we had many!) This was a ‘make or break’ situation for Ellie with everything that could have gone wrong going wrong….it was down to the wire several critical times but she kept her cool and remained calm. Her attitude in this industry is like gold-dust. We are SO SO thankful to you, Ellie!
Thank you for your lovely review, Lynne. The chain certainly had its challenges, but we’re pleased to have made it through and to help you move into your dream home. We wish you many happy years there.
5/5
TrustpilotBreckon and Breckon Bicester
Maxine at the Bicester office has gone above and beyond for us in managing the sale of our house. Always professional, but with a sense of humour- which is vital when in the stressful environment of buying and selling houses. Very happy to recommend Bicester Breckon and Breckon - if I was intending to move again (which I’m absolutely not!!) I would have no hesitation in using them.
5/5
GoogleOXON Property Search have worked with Breckon & Breckon over many years, and it is always an enjoyable experience. Most recently Alex has helped to steer my clients purchase of a Headington property through to a successful completion. Thank you to Alex, and the Headington team.
Thanks for your review John. Been great working with you on this transaction and look forward to working with you again in the future! All the best - Alex and the Headington Team
5/5
GoogleI highly recommend Breckon & Breckon! I had the pleasure of working with Ellie throughout the entire process, and she made the experience of buying a property incredibly smooth and stress-free. Her professionalism, attention to detail, and friendly service were outstanding. Communication was excellent, she was always quick to respond, available to answer any questions, and kept me updated at every stage. I am truly grateful for all the support they provided throughout the entire process.
Thank you for your kind review, Melike. You were an excellent buyer, and it was our pleasure working with you. We wish you all the best with your new home - Ellie and the Headington team
5/5
GoogleThe team was excellent at marketing and selling our house. Ellie led our sale, kept us consistently informed, and provided thoughtful advice throughout. She went above and beyond managing the chain, proactively chasing other agents and solicitors who were slow to respond or disengaged. Given how challenging the process became, we genuinely wouldn’t have wanted to be listed with anyone else.
Thank you for choosing Breckon & Breckon to work with, I'm pleased you've been satisfied with how the sale was handled. It's been great working with you both, and I hope our paths cross again in the future. Best wishes, Ellie
5/5
GoogleKarl at Help the Move has been brilliant in dealing with our most recent queries. Responsive and quick in dealing with the issues that have cropped up. Thank you once again!
Thanks for the lovely feedback, Bethany, we’re really glad Karl was able to support you so efficiently. We'll be sure to pass this on to him!
5/5
GoogleEllie was fantastic to work with, always responsive, helpful and friendly. She was super efficient and made the whole process so much easier. Highly recommend!
Thank you for your kind review, Donna. You were an excellent buyer, and it was our pleasure working with you. We wish you and your family all the best with your new home - Ellie & the Headington team
5/5
GoogleWe have had a very amazing experience on buying Our house, thanks for any helps from the agent Beckon & Beckon, specially thanks Ross for his expertise, patience and recommendations. We would recommend him to our friends around us whenever they need in Oxford.
Thank you for your review, Jiyuan. It has been a real pleasure dealing with you and we wish you all the best for the future. … More
5/5
GoogleEllie was amazing.She was incredibly helpful and proactive in helping my daughter with her first purchase. She really helped pull it all together.
Thank you for your kind review, Gaynor. It's been a pleasure working with and assisting Sophie in purchasing her first home, and I greatly appreciate all your support in helping us get this across the line. I look forward to Sophie collecting the keys tomorrow and wish you all the best.
5/5
GoogleRoss Mabbutt and Matthew Heavens have been exceptional at Breckon & Breckon Headington.Their work is truly exemplary, and their communication skills with reverting to questions are excellent. They went above and beyond to get the desired price for the property, keeping us informed and involved at all times. Their professionalism made the entire process very smooth. If you're looking for top-tier estate agents, Ross and Matthew are your guys. Thanks again!
Thank you for your glowing review, John. It has been a real pleasure to deal with you and we wish you and your family all the very best for the future. Best wishes, Ross & team Headington.
5/5
GoogleHave been using HelpTheMove for the past two years now and they have been very helpful in opening and closing accounts. Karl Breeze has been a wonderful help whenever I contact them for assistance. Highly recommended.
Hi Joshua, Thank you so much for taking the time to leave us a review! We're really pleased to hear that you've found our service helpful over the past two years. It's always our aim to make your utility notifications as smooth and hassle-free as possible. We truly appreciate your recommendation and look forward to continuing to support you! From the Helpthemove team.
5/5
GoogleMatthew, Ellie and the team were very friendly and helpful during the purchase of our new home. Communication was very easy and the whole process was a smooth one in no small part to the great team at Breckon & Breckon in Headington. We would highly recommend them.
1/5
GoogleReally poor service. Have to constantly chase about repairs which don’t get done. I would not recommend Breckon and Breckon, all of the positive reviews are inaccurate.
Thank you for your feedback. We are sorry to hear that you have had a negative experience. We have searched our records but have been unable to identify you from the information provided in this review. We take all concerns regarding repairs and customer service very seriously and would welcome the opportunity to investigate and address the issues you have raised. Please contact us directly at your earliest convenience so that we can discuss your experience further and work towards a resolution. Thanks.
1/5
TrustpilotAWOL Oxford Waterside
They manage Oxford Waterside, which we all pay into, but they don't bother to respond to issues. Katie simply does not respond to emails. That has been my experience.
1/5
TrustpilotAvoid as Tenant
We were excellent tenants who paid rent on time every month and maintained the property to the best of our abilities, yet Breckon & Breckon attempted to withhold £517 from our £1,125 deposit - nearly half of what we paid. They charged us for window mechanism repairs that were carried out a month after we vacated and after the property had been re-let to new tenants, despite their own check-out report making no mention of any window damage. They also tried to charge us £300 for bathroom redecoration due to "mould damage" when their own inventory photographs clearly showed the bathroom ceiling was already chipping and black with mould when we moved in. We had no choice but to take the dispute to independent adjudication through mydeposits. The adjudicator reviewed all the evidence and awarded the landlord just £10 out of the £517 they claimed, effectively rejecting 98% of their deductions. This result speaks volumes about their approach to deposit deductions. Breckon & Breckon may be good for landlords who want an agent that will aggressively pursue deposit deductions, but tenants will only suffer from unfair charges and having to fight for what is rightfully theirs. If you do rent through them, take extensive photographs at check-in, document everything, and be prepared to challenge any unreasonable deductions. Good tenants deserve fair treatment, not to be used as a revenue source for routine property maintenance.
5/5
GoogleI had a fantastic experience with Breckon & Breckon Headington. The team was professional, friendly, and incredibly efficient throughout the entire process. They made everything feel smooth and stress-free, always keeping me informed and providing clear, helpful advice. Their knowledge of the Headington area and the wider property market was excellent, and they went above and beyond to ensure everything was handled quickly and professionally. Communication was always prompt and reassuring, which made a real difference. I would highly recommend Breckon & Breckon Headington to anyone looking for a reliable and trustworthy estate agent. A truly five-star experience!
5/5
GoogleWe sold our house and purchased a house through Breckon and Breckon-Headington. We dealt with Ross. The transaction took a number of months and Ross kept us updated at all times- I can honestly say he treated us as you would treat a family member. He was extremely professional and very efficient and did more than was expected. Ross appeared to be promoted within the branch during our process- this came as no surprise. I would have no hesitation in recommending Breckon & Breckon Headington to sell your house.Thank you!
Thank you for your kind review Lucy. It was a real pleasure dealing with you and Jason, and thanks for being so patient throughout the transaction. We wish you all the very best in your lovely new home! Best wishes, Ross and team Headington.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Breckon and Breckon's Headington office has 495 reviews across three platforms: 290 on Google, 157 on View Agents, 48 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Breckon and Breckon Headington is rated 4.8 out of 5 across all 495 reviews, and 4.8 out of 5 on Google from 290 reviews, checked 9 October 2026.
56 reviews from sellers, rated 4.9 out of 5 on average. For example, Diane wrote: "Breckon & Breckon provided me with excellent service from the moment I asked them to market my property through to exchange of contracts. The photos they ..."
27 reviews from buyers, rated 5.0 out of 5 on average. For example, Anonymous wrote: "I bought a house where Ross Mabbutt was the agent. I found him to be very professional, helpful and amenable at all times. There were one or two complications ..."
5 reviews from landlords, rated 4.9 out of 5 on average. For example, Morag wrote: "We asked Breckon and Breckon to fully manage our house and tenants after we moved to Scotland. Amy Powell was our point of contact throughout, and was always ..."
13 reviews from tenants, rated 4.9 out of 5 on average. For example, Phoebe wrote: "Amy went the extra mile for us in helping us sort out our new home and even assisting us with extra storage possibilities to make the move work out. We were ..."
Yes. In The Trusted Agent 2026 awards: Breckon and Breckon, Headington won Gold.
Breckon and Breckon Headington, 109 London Road, Headington OX3 9HZ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.