Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleA massive thank you to everyone at Burns and Webber Guildford. Especially to Joe and Amy who were so professional and helped us through what could have been quite a stressful move! I can’t rate them enough. Thanks again guys!
Sammie · 22 May 2021
Agent replied · 21 June 2024
Thank you for your shining 5* review Sammie! I am delighted to hear of your positive experience with us during the letting process, we work hard to try & ensure this goes as smoothly as possible. We wish you both the best of luck in your … More
★★★★★ 5/5
GoogleThe office are always efficient friendly and helpful
Janet · 22 May 2024
Agent replied · 24 June 2023
Thank you for your 5 star review! We hope to be of service to you again in the future.
Best wishes,
Burns & Webber Guildford
★★★★★ 5/5
FacebookAs Chairman of Rowledge Cricket Club for the last 5 years Burns & Webber have been our main club sponsor. They have always supported us from the smallest of things to helping us get new expensive purchases for the club. They are always trying to find ways to make things happen within the club and thinking outside the box so to speak. i cannot thank them enough for their continued support and without their support we would struggle to get things done off the field. I just need them to turn out each week for the teams and it would a perfect marriage so to speak. Keep up the good work in the community.
Carl · 16 June 2017
★★★★★ 5/5
GoogleWe were really pleased with the communication and professionalism from Amy who helped us to move into our new apartment, she always answered promptly to our emails and updated us with any news in a really professional way. Top service, would highly recommend.
Marek · 22 May 2020
Agent replied
Thank you so much for your review Marek, I am delighted to hear that you received the high level of customer service we aim to deliver & that you would highly recommend us. Enjoy your new home! … More
★★★★★ 5/5
GoogleWe had moved across to the UK in the midst of COVID-19 Lockdown and were in search for a rental with specific requirements and Amy & her team were amazing! Thank you for the very professional yet friendly assistance!
Shaun · 22 May 2021
Agent replied · 21 June 2024
Thank you so much for your kind review Shaun, I am thrilled to hear that your experience with us has been such a positive one, we are pleased to have been of assistance during such a difficult time. We take great pride in our people & the … More
★★★★★ 5/5
GoogleCouldn't speak more highly of the team!
Grace · 22 May 2024
Agent replied · 30 December 2023
Grace, thank you for the high star rating! We appreciate your feedback.
★★★★★ 5/5
GoogleGreat service very helpful, efficient and knowledgeable!
Emily · 22 May 2024
Agent replied · 30 December 2023
Emily Dyett, thank you for sharing your positive experience!
★★★★★ 5/5
GoogleFantastic experience start to finish with Isla from Burns and Webber. Good communication, even when I was myself missing key documents or meetings because of a busy schedule. …
Max · 7 October 2022
Agent replied · 21 June 2024
Thank you so much for your 5* review Max! I am absolutely delighted to hear of the fantastic experience you had during your recent move. Thank you for the recommendation. Enjoy your new home! … More
★★★★★ 5/5
View AgentsLettings: above and beyond
From the initial viewing to the follow up after moving in, I found B&W (and Daniel in particular) to be professional, courteous and above all exceptionally helpful in gaining my tenancy. Their fees were clear and had no hidden extras and (while not the absolute cheapest) were much lower than many of the other letting agents.
They also understood that the best tenant wasn't necessary the one willing to pay most and actually resisted a 'bidding war' between applicants - making a clear recommendation to the landlord based on all the evidence (availability, income & employment, previous references etc).
They kept me updated throughout the process and ensured I was happy and informed. The check in was slightly later in the day than I would have liked but this was due to availability of the external inventory clerk.
Overall I was very happy with their approach and execution which felt to be a lot more professional and reasonable than the usual conveyor belt of the letting process.
Glen · 19 May 2016
★★★★★ 5/5
GoogleB&W took over our sale after a very poor experience with another agent. Within days our property was under offer. This later fell through but Amanda had it back under offer almost immediately and is now sold. The team have been nothing but …
Sarah · 27 September 2019
Agent replied
Thank you so much for your review. It was an absolute pleasure dealing with you and I am so pleased that we got the desired result.
Thank you,
Ed Brett-Field
★★★★★ 5/5
GoogleEveryone is Super friendly and has made the whole process really easy and finished quickly. Thank you who Isla to answered any question, was always quick to get back and really nice.
Abbie · 22 May 2022
Agent replied
Thank you so much for your 5* review Abbie! We are pleased to have been of assistance with your move to Guildford. Wishing you all the best with your lovely apartment! … More
★★★★★ 5/5
GoogleWe were really pleased with the communication and professionalism from Amy who helped us to move into our new apartment, she always answered promptly to our emails and updated us with any news in a really professional way. Top service, would highly recommend.
Marek · 8 February 2020
Agent replied
Thank you so much for your review Marek, I am delighted to hear that you received the high level of customer service we aim to deliver & that you would highly recommend us. Enjoy your new home!
Kind Regards
Amy Patfield, Lettings Manager
★★★★★ 5/5
View AgentsBrillant, best estate agent I have ever used!!
I have sold several houses in the past and was dreading the thought of selling again. Burns and Webber are superb. They care about you, listen to any worries and give you excellent advice. They are always very quick to return phone calls or emails. In successfully sold my flat through them and I would recommend them very highly. Use an agency that cares and looks after you, is my top tip. Burns and Webber do that 100%
Jc · 29 March 2016
★★★★★ 5/5
GoogleAmazing staff, so helpful!
Sadie · 22 May 2024
Agent replied · 30 December 2023
Hi Sadie, thank you for taking the time to leave a review for us at Burns & Webber Guildford. We're happy we could meet your expectations!
★★★★★ 5/5
GoogleWe received excellent, quick, and dedicated personal service from Burns & Webber in Guildford (especially from Amy, Kevin, and Rebecca) when looking for and securing our rental property. This rental experience has so far been the smoothest …
Emilia · 27 September 2020
Agent replied
Thank you for your shining 5* review Emilia, I am delighted to hear that your experience with Burns & Webber has been the smoothest you have ever experienced. We take great pride in being an honest professional agent, with communication … More
★★★★★ 5/5
GoogleA very professional and courteous service was provided by Isla Ward on behalf of the lettings team. Would recommend.
Alexandra · 22 May 2023
Agent replied · 24 June 2023
Alexandra, thank you so much for the positive review! Kind Regards, Leah Meredith, Lettings Manager.
★★★★★ 5/5
GoogleI have just completed on a residential property. Burns & Webber have been consistently impressive, and have gone the extra mile to make exchange and completion happen. Very grateful and I would thoroughly recommend them!
Philip · 22 May 2021
Agent replied
Thank you for your 5* review Phil, it was a pleasure to work with you and we hope you will be very happy in your new home.
Ed Brett-field, Sales Manager
★★★★★ 5/5
GoogleHave recently re-let my flat through Burns & Webber, and have to say I'm incredibly impressed with the letting team there. Amy and Kyo in particular were so energetic, enthusiastic, professional and understood what I was looking for really …
Mario · 27 September 2019
Agent replied · 24 June 2023
Thank you for taking the time to leave us a review Mario, I am delighted to hear that you have been so impressed with the level of customer service you have received from us as both a landlord & prospective tenant. We are pleased to have … More
★★★★★ 5/5
GoogleAbsolutely amazing, smooth and flawless service from B & W. I was assisted by Laura who was attentive, responsive and genuinely wanted to help in my move!
Pedro · 22 May 2022
Agent replied · 21 June 2024
Thank you so much for your shining 5* review Pedro! I am delighted to hear of the excellent customer service you received from us, Laura certainly takes great pride in her role. Wishing you all the best in your new home! … More
★★★★★ 4/5
GoogleA family, friendly service from a local estate agent. They provided a progress manager who was able keep you updated and informed. I would certainly recommend them.
Amanda · 22 May 2022
Agent replied · 22 May 2026
Dear Amanda, Thank you for leaving us a positive review. I'm pleased you had a great experience and are happy to recommend us. Kind regards, Charlie
★★★★★ 4/5
GoogleA family, friendly service from a local estate agent. They provided a progress manager who was able keep you updated and informed. I would certainly recommend them.
Amanda · 12 March 2022
Agent replied
Dear Amanda, Thank you for leaving us a positive review. I'm pleased you had a great experience and are happy to recommend us. Kind regards, Charlie
★★★★★ 5/5
GoogleI found all staff at the branch to be a happy team that made me feel at ease. They were informative at all times. I will 100% use them again. Bertie, and Amanda, are amazing.
Mark · 22 May 2020
Agent replied
Thank you for your review, we are pleased to have been of assistance to you. Good luck in your new home!
★★★★★ 5/5
GoogleAll the team acted professionally and in a friendly manner and went out of their way to try and smooth the path that is the process of buying and selling. Would not hesitate to recommend them.
Cheryl · 4 October 2019
Agent replied
Thank you so much! It has been an absolute pleasure dealing with you and I do hope that we cross paths again soon.
Thank you,
Ed
★★★★★ 5/5
GoogleVery professional, efficient and friendly service from Burns and Webber, especially from Amy. They were extremely helpful, not pushy and made sure the process went smoothly. I would 100% recommend their service.
Danielle · 12 November 2020
Agent replied
Thank you for your glowing review Dani! It has been our pleasure to assist you in finding high quality tenants for your property. Thank you so much for your recommendation!
Kind Regards
Amy Patfield
Lettings Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
