Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHad a great experience with Lucy through Burns and Webber. She has been great throughout the process of finding a new property to rent in Guildford, she was proactive throughout and allowed me to view properties prior to listing on the main property search websites :)
Najma · 29 June 2023
Agent replied · 24 February 2024
Najmeh, thanks for your praise and kind comments about Lucy. We hope you have a great day!
★★★★★ 5/5
GoogleFrom the moment I contacted Burns and Webber to organise a property valuation, followed by them acting on my behalf to market the property, I found everyone I dealt with to be very professional, efficient, knowledgeable and friendly.
The property was under offer in no time at all, thanks to the expertise at Burns and Webber. I can't recommend them highly enough.PositiveProfessionalism
Enjl · 28 August 2021
Agent replied
Thank you for your feedback, It was our absolute pleasure to assist you. I look forward to sharing your review with the team.
Kind Regards,
Ed Brett-Field
Sales Manager
★★★★★ 5/5
GoogleBertie was very patient and professional throughout the process.
Orhan · 22 May 2022
Agent replied
Thank you so much for the positive review, Orhan!
★★★★★ 5/5
GoogleHad a great experience with Lucy through Burns and Webber. She has been great throughout the process of finding a new property to rent in Guildford, she was proactive throughout and allowed me to view properties prior to listing on the main property search websites :)
Najmeh · 17 June 2023
Agent replied · 24 June 2023
Najmeh, thanks for your praise and kind comments about Lucy. We hope you have a great day!
★★★★★ 5/5
GoogleIsla helped us find our new home and was great throughout the process. Really lovely to deal with and very professional. Made the whole move process very easy and stress free!
Lulu · 22 May 2024
Agent replied · 22 May 2026
Thank you so much for your high rating! We are always pleased to hear feedback. Kind Regards, Leah Meredith
★★★★★ 5/5
GoogleGreat service, always quick to respond to questions and available when needed. Particular thanks to Joe.
Brett · 7 January 2021
Agent replied
Thank you for your 5* review Brett, it was our pleasure to assist with your move. Wishing you the best of luck in your lovely new home.
Kind Regards
Amy Patfield
Lettings Manager
★★★★★ 5/5
GoogleExtremely helpful and quick response times. Thank you Amy for all the help!
Isabel · 22 May 2021
Agent replied · 21 June 2024
Thank you for your 5* review Isabel! I am delighted to hear that you received the professional service we aim to deliver, it has been a pleasure to assist you. All the best in your new apartment! … More
★★★★★ 5/5
GoogleGood communication, lovely and helpful staff
Inga · 22 April 2025
Agent replied · 22 April 2026
Hi Inga, thank you very much for the 5-star review! We appreciate your feedback. Kind Regards, Leah Meredith, Lettings Manager.
★★★★★ 5/5
GoogleBertie has been great in keeping in touch and keeping us informed.
Christine · 22 May 2021
Agent replied
Thank you for your review Christine, I am pleased to hear that Bertie is providing the high level of customer service we aim to deliver.
Ed Brett-field, Sales Manager
★★★★★ 5/5
GoogleGreat service with regular follow ups checking in on status of rentals, even if other agents are involved. Will be glad to use them again in future !
Eduan · 22 May 2024
Agent replied · 29 July 2023
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Kind Regards, Leah Meredith, Lettings Manager
★★★★★ 5/5
GoogleMy partner and I had an exceptional letting experience with Isla from Burns & Webber. She was warm and welcoming and gave to us a smooth and convenient experience, going above and beyond, particularly considering our unsocial work …
Brian · 27 September 2023
Agent replied · 30 September 2023
Thank you for your 5-star review! We're so glad that we were able to go above and beyond your expectations. Kind Regards, Leah Meredith, Lettings Manager
★★★★★ 5/5
GoogleThe entire process of renting our new apartment was quick and friendly! Any issues were handled professionally.
Nabil · 23 November 2025
★★★★★ 5/5
GoogleI’ve been really impressed with the help from the Guildford lettings team. They have been extremely helpful with my property search and can’t recommend them enough.
Scarlett · 22 May 2024
Agent replied · 30 December 2023
Hi Scarlett, thank you so much for your positive comments about Burns & Webber Guildford!
★★★★★ 5/5
GoogleBest in terms of their customer service and looking after your needs. Highly recommended and would not hesitate to seek their services in future. Many thanks
Shyam · 22 May 2024
Agent replied · 24 February 2024
Thank you for taking the time to write us a review. We are happy that we could help. Kind Regards, Leah Meredith, Lettings Manager.
★★★★★ 5/5
GoogleIn our move we have worked with both Lucy and Tammy, at different stages of the move. …
Francesca · 27 September 2024
Agent replied · 28 October 2023
Francesca, your satisfaction is our top priority so I am pleased to hear Lucy provided that! Many Thanks, Leah Meredith, Lettings Manager
★★★★★ 5/5
GoogleThe best estate agents in Guildford. From the help
to find our current property, to the welcome pack on the day we moved in - the service has always been second to none. Tammy especially has always been a great help and ensured our queries are dealt with quickly.
Jesse · 22 May 2022
Agent replied
Thank you so much for your 5* review Jesse! I am pleased to hear that several months into your tenancy you continue to receive excellent customer service from us, I will be sure to share your feedback with your property manager Tammy & the … More
★★★★★ 5/5
GoogleI have recently switched to use Burns and Webber as my managing agents after an issue with the previous firm. Amy and Tammy have been first class and I couldn't recommend them highly enough. I actually work for Burns and Webber and Curchods and it has been a pleasure to have experienced being a customer!
Dan · 22 May 2021
Agent replied
Thank you for your recommendation Dan! We are pleased for you to have experienced our high level of customer service from a landlords perspective, it is our pleasure to be of assistance.
Kind Regards
Amy Patfield
Lettings Manager
★★★★★ 5/5
GoogleI have had top rate correspondence through Burns and Webber. Amy and Tammy in particular could not have been more helpful with sorting tenants and were always on the end of the phone or email if I had any queries. Everyone has been polite, …
Rich&Clare · 27 September 2022
Agent replied · 24 June 2023
Thank you so much for your wonderful 5* review Rich & Clare! It is our absolute pleasure to be of assistance in finding you new tenants for your beautiful property, the team will be so pleased to hear your feedback. Thank you for highly … More
★★★★★ 5/5
GoogleVery informative and responsive. Looked after me when dealing with renting a new property and corresponding between the landlord. Fantastic team!
Benjamin · 22 May 2024
Agent replied · 26 August 2023
Thank you so much for the positive review! Have a fantastic day! - Leah Meredith, Lettings Manager
★★★★★ 5/5
GoogleThe best agency at least in Guildford. Professional, reliable and customer centric! …
Artur · 27 September 2024
Agent replied · 21 March 2024
Thank you for taking the time to write a 5-star review. We appreciate your feedback. Many Thanks, Leah Meredith, Lettings Manager
★★★★★ 5/5
GoogleVery smooth process from beginning to end. Very professional and worked around my hefty schedule as a doctor. Pleased overall.
Melis · 22 May 2024
Agent replied · 25 November 2023
Thank you for letting us know how we did. We are glad to hear you had a positive experience. Kind Regards, Leah Meredith, Lettings Manager
★★★★★ 5/5
GoogleIsla helped us find our new home and was great throughout the process. Really lovely to deal with and very professional. Made the whole move process very easy and stress free!
Lucinda · 16 September 2023
Agent replied · 30 September 2023
Thank you so much for your high rating! We are always pleased to hear feedback. Kind Regards, Leah Meredith
★★★★★ 5/5
GoogleThe Guildford Lettings team were very helpful with my property search and I would highly recommend them. Great service.
Chloe · 22 May 2024
Agent replied · 30 December 2023
Hello Chloe, thank you; we appreciate your feedback!
★★★★★ 5/5
GoogleIsla Ward showed us around a property in Effingham a short time ago and I must say she was excellent.
Every question we asked her she knew the answer. …
Pete · 27 September 2023
Agent replied · 24 June 2023
Thank you for taking the time to write this review about Isla, it is great to hear your feedback! We hope you have a great day! Many Thanks, Leah Meredith, Lettings Manager.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.