Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThank goodness for Amy Patfield:
Amy goes above and beyond by using her knowledge and expefience to give valuable advice. She strives to achieve success and I can't imagine her stopping till she gets it for her clients.
She respects both tennants and owners which is rare and correct. She achieves best outcomes for both.
I have used most agencies in Guildford over the years. I have several properties. I am sticking with Amy.
Matthew · 9 August 2021
Agent replied
Thank you for your glowing 5* review Matthew! I am delighted to hear that you have received the exceptional customer service we aim to deliver, it is my pleasure to be of assistance & we look forward to working with you on more of your Lettings portfolio.
Best wishes
Amy Patfield
Lettings Manager
★★★★★ 5/5
GoogleI would definitely recommend this agency!!! Excellent and prompt communication! The agents are happy to find the best solution for their client. Special thanks to Joe Teed!
Victoria · 22 May 2021
Agent replied · 21 June 2024
Thank you for your 5* recommendation Victoria! I am delighted to hear that you had such a positive experience with Joe through the letting process, providing excellent customer service is very important to us. All the best in your new … More
★★★★★ 5/5
GoogleJo was a great help in finding our first rental flat, no hassle. Thanks for all the help!
Abi · 22 May 2025
Agent replied · 22 April 2026
Hello Abi, thank you for taking the time to let us know how Joe did. We are pleased you had a positive experience and appreciate your feedback. Many Thanks, Leah Meredith
★★★★★ 5/5
GoogleWe recently took on a tenancy with Curchods while we renovate our property. Honey supported us through the whole process and was excellent at communicating and keeping us informed. She was a real pleasure to deal with and made the process very straightforward
Jennie · 22 May 2024
Agent replied · 21 June 2024
Jennie Sellen, thank you for sharing your positive experience! Its great to hear that Honey was able to guide you through this process so well. Wishing you all the best in your new home. Thank you again for the great review!
★★★★★ 5/5
GoogleHad a great experience with getting a rental through Burns and Webber. We were kept updated at every stage of the process, and everyone we dealt with had a great positive attitude. When flagging a few minor issues with the place after moving in, the team had someone over within a week to sort it. Thanks for everything!
Kara · 22 May 2023
Agent replied · 24 June 2023
Hi Kara, thank you for taking the time to leave a review for us at Burns & Webber Guildford. We're happy we could meet your expectations! Many Thanks, Leah Meredith, Lettings Manager.
★★★★★ 4/5
GoogleBertie Russell was a great help liaising between us, our solicitor, our buyers and our buyers solicitor in order to progress the sale of our property.
Terry · 22 May 2021
Agent replied
Thank you for your review Terry. It was our pleasure to assist with your sale, good luck in your new home.
All the best … More
★★★★★ 5/5
GoogleAmazing service from Burns and Webber since our first email! Amy was so helpful throughout the whole process and we're now settled in our lovely new flat. Thanks Amy!
Amber · 22 May 2020
Agent replied
Thank you so much for your review Amber, I am delighted to hear of the 5* customer experience you have had with us. Enjoy your beautiful apartment! Kind Regards … More
★★★★★ 5/5
GoogleIt was a pleasure working with Honey Morrell who remained highly professional, knowledgeable and helpful throughout.
Mandy · 22 May 2025
Agent replied · 21 June 2024
Thank you for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
GoogleMatthew and Lucy at Curchods were very professional and responsive, and made our move easy.
Emma · 1 April 2026
★★★★★ 5/5
GoogleWe recently changed letting agents to Burns & Webber Guildford. We have been most impressed with the efficiency and speed that new tenants were found. Amy, Kyo and Georgie are such a professional team. Feed back after viewings and any follow up questions were dealt with promptly. Our outgoing tenants also commented on how courteous the team all were plus they went out of their way to be flexible with viewings. Property rented out within 2 weeks. Highly recommended.
Lucy · 22 May 2019
Agent replied
Thank you for your review Lucy, I am delighted to hear that you & your outgoing tenants have had such a positive experience with our team in Guildford. Outstanding customer service & providing the highest calibre of tenant for our landlords is extremely important to us. We are delighted to have secured you new tenants so quickly & we hope they will be very happy there. Amy Patfield, Lettings Manager
★★★★★ 5/5
GoogleExcellent service from Isla and the team!!
Chris · 22 May 2023
Agent replied
Thank you for your 5* review Chris! It is our pleasure to be of assistance in finding you the highest quality tenants for your property, I am pleased you received the excellent service we aim to deliver. … More
★★★★★ 5/5
FacebookBurns & Webber have been constant supporters of Mane Chance Sanctuary for the past 3 years. They have sponsored a couple of our golf classics along with one of our annual calendars. They have also bought advertising and provided items for our fundraising auctions. Not only that, but their team provide epic backup service in any way they can. Nothing is ever a problem to ask them and they are just the nicest people to deal with. As a company, our charity would struggle without their ongoing support. If any business deserves to succeed, it is Burns & Webber
Pam · 15 June 2017
Agent replied · 30 September 2023
Hello how are you doing today, hope you're having a wonderful day. Well I was scrolling through my updates when I came across your profile I was fascinated and became interested in knowing you and I always enjoy what you share here on Facebook but we’re not friends yet, I tried several times to add you as a friend on Facebook but it didn't go through, Do you mind sending me a friend request? I will be more interested making in good friendship with you in honest way...thanks God bless you
★★★★★ 5/5
GoogleWe were really pleased with the communication from Amanda and the team during our recent purchase of a property. Would highly recommend Burns & Webber to others.
Katie · 22 May 2020
Agent replied
Thank you so much Katie, it was an absolute pleasure assisting you. All the best, the Guildford team.
★★★★★ 5/5
GoogleEverything was made simple and was done efficiently! Isla made my move very easy, guiding me where needed and delivering prompt service! Thanks!
RICHIEG25 · 22 May 2024
★★★★★ 5/5
GoogleLucy from Burns and Webber showed us around a couple of properties. She was very helpful to us in understanding the area and the market. Would definitely contact her again in the future and recommend her to others.
Joel · 22 May 2024
Agent replied · 24 February 2024
Thank you for your 5 star review. We are glad that Lucy could assist and we are always happy to help in the future. Many Thanks, Leah Meredith
★★★★★ 5/5
GoogleI have had top rate correspondence through Burns and Webber. Amy and Tammy in particular could not have been more helpful with sorting tenants and were always on the end of the phone or email if I had any queries. Everyone has been polite, professional and friendly and I would highly rate Burns and Webber to friends and family. Thank you!
Rich&Clare · 13 September 2022
Agent replied
Thank you so much for your wonderful 5* review Rich & Clare! It is our absolute pleasure to be of assistance in finding you new tenants for your beautiful property, the team will be so pleased to hear your feedback. Thank you for highly recommending us!
Best wishes
Amy Patfield
Lettings Manager
★★★★★ 5/5
GoogleIf you're looking for assistance from a dedicated agent who takes a genuine interest and adds a personal touch to your letting search journey, ask for Lucy Etty at the Guildford branch. I can't recommend her enough!
Christelle · 22 May 2024
Agent replied · 29 July 2023
Thank you so much for the positive review!
★★★★★ 4/5
GoogleGreat and friendly service. Made my move back into rented accommodation nice and seamless
Arjuna · 22 April 2025
Agent replied · 22 April 2026
Thank you for your review Arjuna, we appreciate your feedback. Many Thanks, Leah Meredith, Lettings Manager
★★★★★ 5/5
GoogleGreat work by Lucy and the Lettings team, friendly, responsive and efficient, great job.
P · 22 April 2025
Agent replied · 22 April 2026
Thank you for your review Paul. We appreciate your feedback and I am pleased to hear you had a great experience. Kind Regards, Leah Meredith
★★★★★ 5/5
GooglePositive and professional views and action. Very happy with the outcomes
Re · 22 May 2025
Agent replied · 9 January 2025
Thank you for your 5 star review! We appreciate your feedback. Kind Regards, Leah Meredith, Lettings Manager
★★★★★ 5/5
GoogleWhat a fantastic team - they helped me from just getting the first viewing (there was a waiting list) to spending time with myself and my kids when we went back to the house to pick their bedrooms. Isla, Ffenella and Tammy have been brilliant and would highly recommend!
Keith · 22 May 2023
Agent replied
Thank you for your glowing 5* review & recommendation Keith! I am absolutely delighted to hear you received the high level of customer service we aim to deliver. The team will be very pleased to hear your feedback. Wishing you & your family … More
★★★★★ 5/5
GoogleWhat a fantastic and professional Company this is. I had the pleasure of dealing with Burns & Webber recently when I acquired a rental from them. Moving home is always stressful but my contact, Isla, was so caring and kept me posted at …
GINA · 27 September 2023
Agent replied
Thank you so much for your shining 5* review Gina! I am absolutely delighted to hear of your excellent experience with us, each & every one of the team pride ourselves on providing exceptional customer service to both our landlords and … More
★★★★★ 5/5
GoogleLucy E was very responsive and easy to work with!
Kyle · 22 April 2025
Agent replied · 22 April 2026
Thank you for the 5-star review, Kyle. I'm pleased to hear that you had a good experience. Kind Regards, Leah Meredith, Lettings Manager
★★★★★ 5/5
GoogleA sleek, efficient, non nonsense approach to agency.
Thank you very much to Lucy who my children adored and made a house move an …
Tessa · 27 September 2024
Agent replied · 24 February 2024
Tessa, thank you so much for this wonderful review. We are pleased to hear that you were happy with our service and we hope you enjoy your new home. Many Thanks, Leah Meredith, Lettings Manager.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
