Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI recently moved into a property let by Burns & Webber. I am naturally bad at organisation and administration including various documents that need to be completed before moving in. The team at B&W and Isla Ward in particular, was …
Taro · 27 September 2022
Agent replied
Thank you for your 5* review & recommendation Taro! I am absolutely delighted to hear you received the exceptional customer service we aim to deliver during your recent move. Isla takes great pride in her role & will be very pleased to hear … More
★★★★★ 5/5
GoogleReally appreciate the service I received and I would recommend to my friends in the future- thank you!
Hannah · 22 May 2024
Agent replied · 30 December 2023
Thank you for the review! We are always more than happy to assist you if anything else comes up. Take care!
★★★★★ 5/5
GooglePrompt reply through phone and email. Very helpful & friendly staff. Really appreciate the help & professionalism!
Cindy · 22 May 2024
Agent replied · 28 October 2023
Thank you again for taking the time to let us know how we did. We hope you have a great day! Kind Regards, Leah Meredith
★★★★★ 5/5
GoogleAmy and Joe who I dealt with were nothing but professional, but in a very friendly manner. We just clicked and I felt nothing was too much trouble and felt like I was chatting to a friend rather than an estate agent. I was kept well …
Claire · 27 September 2021
Agent replied · 21 June 2024
Thank you for your glowing 5* review Claire! It was our pleasure to work with you to find you your new family home, I am thrilled to hear that you found our approach friendly with an easy smooth process. Wishing all the family the best of … More
★★★★★ 5/5
GoogleI recently used Burns and Webber to help secure my tenancy on a property in the local area. I honestly cannot recommend them (or thank them) enough. …
Helen · 27 September 2023
Agent replied
Thank you so much for your glowing 5* review Helen! I am absolutely delighted to hear of your positive experience with us, each & every one of the team pride ourselves on providing exceptional customer service to both our landlords and … More
★★★★★ 5/5
GoogleWe were really happy with the service we received from the team at Burns & Webber when we listed our apartment for sale. They marketed the property quickly and we had a good number of viewings and received a strong offer within a few weeks. …
Alice · 27 September 2021
Agent replied · 21 June 2024
Dear Alice,
Thank you for your wonderful review. We really appreciate your feedback and we … More
★★★★★ 4/5
GoogleCommunicative negotiators and property managers, who take pride in their work and give a professional, proactive service. Much better than a previous estate agent I used. The price is not the cheapest but it is competitive, and definitely worth it for the peace of mind about my one property, rented out whilst I overseas.
Charles · 22 May 2019
Agent replied
Many thanks for your review Charles, we take great pride in the customer service we provide and we are pleased to hear about your continued positive experience with us as a landlord. Kind Regards Amy Patfield, Lettings Manager
★★★★★ 5/5
GoogleI am here to review our property search experience with Isla because it was such a great experience that she truly deserves recognition.
We had a very difficult search and had to deal with different agencies and …
Saskia · 27 September 2022
Agent replied
Thank you for your glowing 5* review Saskia! I am thrilled to hear of the wonderful experience you had with Isla during your property search. We are passionate about providing outstanding customer service to both our landlords and tenants, … More
★★★★★ 5/5
GoogleBuying a house can be such a stressful process but Elinor Williams at Burns and Webber did everything she could to ease that stress! She was wonderful to deal with, was on top of every piece of admin, constantly in contact and keeping us …
Mélanie · 27 September 2021
Agent replied
Dear Melanie,
Thank you so much for your wonderful review.
We are delighted that you were happy with the service that you received from … More
★★★★★ 5/5
GoogleAmanda always knew how our case was progressing and would chase queries/documents accordingly. She kept us up-to-date and responded to any emails and calls promptly! I have already recommended her services to a friend who wants to sell and purchase a property. Excellent service all round (including from Kevin)! Thank you for everything!
A · 19 April 2019
Agent replied
Thank you very much Nia for your review and for being so patient during the sale. I appreciate the delay was not ideal. You have bought a lovely flat in Guildford and we all hope you are very happy there. Best regards, Mark Collins
★★★★★ 5/5
GoogleAs Land lords the service we received from the Burns and Webber staff was professionel and excellent in every way. We obtained a new tenant
very quickly and all the paperwork and organisation was carried out without any hitches.
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John · 22 May 2022
Agent replied
Thank you for your glowing 5* review John! It has been our pleasure to secure a quality tenant promptly for you, I am delighted to hear that you have received the exceptional customer service we aim to deliver. … More
★★★★★ 5/5
GoogleVery helpful insight in my property search from the Guildford lettings team, thank you!
J · 22 May 2024
Agent replied · 30 December 2023
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
GoogleI have been very pleased with the service I received from the team at Burns and Webber Guildford - Edward, Elinor and Bertie in particular- and am very happy to recommend them. They managed to sell my house quickly and efficiently 5 times …
Nicola · 27 September 2021
Agent replied · 22 May 2026
Thank you so much for your lovely review! What a journey!! I am so pleased that we got there in the end and we wish you all the best onwardly. I hope that you enjoyed the well deserved bubbles!! … More
★★★★★ 5/5
GoogleFrom my first encounter with Amy and Laura in the Lettings department at Guildford Burns and Webber I have been so impressed by the professional , efficient and caring service I have received on behalf of my 90 year old father. Nothing has …
Crazy · 27 September 2021
Agent replied
Thank you for your shining 5* review Annie! I am delighted to hear that you feel you received the high level of customer service we aim to deliver. It has been our pleasure to be of assistance to yourself & your father, I hope your father … More
★★★★★ 5/5
GoogleAmanda always knew how our case was progressing and would chase queries/documents accordingly. She kept us up-to-date and responded to any emails and calls promptly! I have already recommended her services to a friend who wants to sell and purchase a property. Excellent service all round (including from Kevin)! Thank you for everything!
Nia · 22 May 2018
Agent replied · 24 June 2023
Thank you very much Nia for your review and for being so patient during the sale. I appreciate the delay was not ideal. You have bought a lovely flat in Guildford and we all hope you are very happy there. Best regards, Mark Collins
★★★★★ 5/5
GoogleRecently had the privilege of dealing with Burns & Webber whilst renting a flat; the process was truly seamless. Dealing with both Amy and Joe during the application process, and subsequent staff since moving in has been a real pleasure. I can't recommend them highly enough.
Matthew · 9 January 2021
Agent replied
Thank you for your glowing 5* review Matthew! I am delighted to hear that you found the lettings process to be truly seamless. Providing outstanding customer service is something we pride ourselves on, I will be sure to pass your comments on to the team who will be delighted. Wishing you the best of luck in your new home!
Kind Regards,
Amy Patfield, Lettings Manager
★★★★★ 5/5
GoogleI experienced a very professional and smooth renting with Ben. He is a very informative and helpful lad who could answer all my question promptly with detailed information.
Julian · 22 May 2023
Agent replied
Thank you for your 5* review Julian! It is our pleasure to have assisted you in finding a rental property, Ben will be very pleased to hear your kind feedback. Wishing you all the best in your new home! … More
★★★★★ 5/5
GoogleWe have been very pleased with the excellent service we recieved from the the team at Burns & Webber Guildford - Laura, Amy and Rebecca in particular. They were very kind, helpful and always professional. They kept us informed through …
Petar · 27 September 2021
Agent replied · 21 June 2024
Thank you so much for your glowing 5* review Peter! We are pleased to have been of assistance with your move & thank you for your recommendation. Wishing you all the best in your new home! … More
★★★★★ 5/5
Googlefriendly and extremely helpful staffs. It’s very rare to have letting agencies who listen and give priority to tenants needs. When I found my place to rent, I have given them a list of things that needs to be completed before I move in, …
Anusuya · 27 September 2020
Agent replied · 22 May 2026
Thank you for your further glowing review on the ongoing customer service you are receiving from us one year later! Our Property Management department work very hard to provide an outstanding service to our landlords and tenants from the … More
★★★★★ 5/5
GoogleVery professional service and prompt responses to any queries raised.
Clare · 22 May 2024
Agent replied · 30 December 2023
Clare Williams, we are very happy we could provide you with a positive experience!
★★★★★ 5/5
GoogleThe team was really helpful during search and very supportive along the whole purchasing process (at the time you need the support the most as the process is always a stressful). …
Igor · 27 September 2022
Agent replied
thank you for your kind words and this wonderful review! From all at Burns & Webber we wish you lot's of happiness in your new home.
Kind Regards, Dan Carter ANAEA Sales Manager
★★★★★ 5/5
GoogleAt a very difficult time selling our late mother's house, Burns and Webber staff showed great sensitivity and respect. When lockdown hit they were very responsive and managed to sucure a good sale despite all the difficulties that entailed. Thank you.
Wendy · 22 May 2021
Agent replied · 21 June 2024
Thank you for you 5* review Wendy, we are pleased to have been of assistance to you during a difficult time. If we can be of any assistance in the future please do not hesitate to contact us.
★★★★★ 5/5
GoogleFrom the moment I contacted Burns and Webber to organise a property valuation, followed by them acting on my behalf to market the property, I found everyone I dealt with to be very professional, efficient, knowledgeable and friendly. …
Nick · 27 September 2021
Agent replied · 22 May 2026
Thank you for your feedback, It was our absolute pleasure to assist you. I look forward to sharing your review with the team.
Kind Regards, … More
★★★★★ 5/5
GoogleAmy Patfield, Lettings Manager, provided a host of information and advice when I came to her with some rental questions. Having not moved for several years her knowledge of the current property market and rental regulations plus her …
Rachel · 27 September 2021
Agent replied
Thank you for your fabulous 5* review Rachel! I am pleased that you found our discussions & the information provided useful. It is my pleasure to be of assistance, thank you for your recommendation! … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
