Every review we hold for the Finchley Central office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAnother success for the Finchley Martyn Gerrard sales team
I am delighted with the service provided by the Finchley Martyn Gerrard Sales Team, especially Jatin Shah for a successful sale of out maisonette. This was not a straightforward sale, but the team dealt with each challenge with professionalism and expertise, and above all, good humour. Their recommended sales strategy and advice was right on the button and they achieved a fantastic result for both buyer and seller.I would highly recommend Martyn Gerrard.
Sir · 27 March 2024
★★★★★ 5/5
TrustpilotBest properties and service!
Great choice of stunning properties and amazing staff!! Claudia, the amazing estate agent my partner and I are in contact with, is helping us navigate the intricate world of real estate with great professionalism, patience and passion.
Melisi · 16 January 2026
Agent replied · 26 January 2026
Thank you immensely for your positive feedback! We appreciate your kind words about our properties and staff.
★★★★★ 5/5
TrustpilotMuch valued support, thank you
In securing a new rental for my daughter, we have been very pleased with the service provided by Martyn Gerrard. From arranging the initial viewing, through navigating the offer / contract process, right up to moving in, Kevin has been extremely helpful, communicative and understanding. This support has been much appreciated in the fast-moving London market which can otherwise seem quite overwhelming. Thank you!
Alice · 24 August 2024
★★★★★ 5/5
TrustpilotLinsey was super helpful since the…
Linsey was super helpful since the beginning. She is very professional, we had an appointment on Saturday, arrived on time and explained everything so well. Great service, highly recommend
Vagner · 7 October 2024
Agent replied · 25 October 2024
Hi Vagner, thank you for your positive review and we're very happy our Lettings Team assisted you so well.
★★★★★ 1/5
TrustpilotPoor service; Poor value.
Unhelpful, discourteous, and pushy.Just a couple of days after moving into the property, the lettings manager had not given us any information about the alarms, locks, anything at all really. Because of the type of lock fitted on the front door, we were not able to get back into our new home that first week with our door keys. It was 5.45pm mid week and as it was a managed let, we called MG for assistance. Too lazy to help us, they told us to call an emergency out of hours number, which nobody answered. (Again, before 6pm mid week). So sorting that out ourselves cost us over £400.Prior to that we hadn't been able to get them off the phone. Constantly leaving WhatsApp messages and voice notes (i think an avoidance of putting some things in writing is shifty) multiple time a day during our honeymoon, being really pushy about things that could definitely have waited 3 more days.On the rare occasions they did do anything in the way of managing the let (the landlord ended up doing everything himself and directly with us anyway, such a waste of his money too), their attitude was lousy. "We need to do xyz, and if you're not home we'll let ourselves in with the keys we want you to know we can use at any time cos this isn't really your home" vibes.I'm not sharing more examples here but it was consistently poor service and poor attitude. We got no value from them, and our landlord had a similar experience.They're just vultures profiting from housing insecurity, offering nothing of actual value to anyone.I'm not sure how other agents compare these days but based on my personal experience with MG, I'll be using any one of their competitors next time.*date of experience; August 2022 - August 2024
Charlotte · 12 August 2024
Agent replied · 23 August 2024
Charlotte, we are so sorry you have had this poor experience. We will investigate all the circumstances you have described and look at how and where things went wrong.
★★★★★ 5/5
TrustpilotThankyou Treon
I would just like to thank Treon for his amazing due diligence and smarts to help me look for a property. Not only was he considerate and concise with how he helped, he also displayed amazing intuition, breaking down what I wanted in property with what was actually available and closest to my dreams within the market. I can only thank Treon and Martyn Gerard for the helping hand!
Tauran · 10 May 2024
★★★★★ 5/5
TrustpilotOutstanding Service at Martyn Gerrard, Winchmore Hill N21
Martyn Gerrard in Winchmore Hill N21 provided exceptional service for our recent house sale. Dinesh Merchandani and Afina Shalos were instrumental in the process.Their local market knowledge and attention to detail attracted the perfect buyers. Throughout, they communicated and guided us expertly, making the selling process smooth. I highly recommend Martyn Gerrard, Dinesh, and Afina for anyone selling in Winchmore Hill. Their expertise truly sets them apart. Many thanks
Mark · 10 May 2024
★★★★★ 1/5
TrustpilotVery disappointed …
I tried to book view for 2 bedroom property. Call them and a lady said that she will call me back, she never did. I sent more enquiries and then a gentleman contacted and asked our details (income etc), I replied asap but never heard back from him. Another 3rd person gave me his WhatsApp number I sent all informations what he needed and then he said that there is NO AVAILABLE PROPERTIES for me!!!!!!! Im not looking for a castle just a 2 bedroom property and they have more then 450 properties on the website ( but nothing available for me- they said), not available 2 bedroom flat! I guess if my nationality is different and I have more income then they will find properties for me as well. Very disappointed, terrible customer service!
Tünde · 2 August 2024
Agent replied · 23 August 2024
Hi TundeWe apologise for the difficulties you've encountered when speaking with our advisors. While we couldn't assist with your initial search for a larger property, we're hopeful we can help now that you've adjusted your criteria to a two-bedroom home. Although there are properties on our website not all meet your specific needs or preferred area. Our lettings advisor will reach out to discuss your requirements further and will do their best to find a suitable property for you.
★★★★★ 5/5
TrustpilotI want to give a big thank you to Sheriaz
I want to give a big thank you to Sheriaz who provided excellent service. We initially got another property through another agent which unfortunately fell through the day before moving in. I called in and spoke with Sheriaz who booked me in for a viewing and secured the property on the same day!I would highly recommend Sheriaz and the martyn gerrard team including Faisal, denis and anthony for also helping during the process
Gianmaria · 8 February 2024
★★★★★ 5/5
TrustpilotA wonderful find
Following a far from ideal experience with a local competitor, a friend advised I should give Martyn Gerrard a try. My initial thoughts were very positive; Anthony was attentive, informative, helpful but not too pushy, and found me the ideal property. I cannot thank him and Martyn Gerrard's enough. I highly recommend them.
Dave · 28 March 2023
Agent replied · 4 July 2023
Dear Dave, Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service.We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotFantastic management agent, look no further
The best agent I have worked with to date and I have worked with a few to say the least.A really friendly, family atmosphere, fantastic experience as a landlord and as my managing agent - can't fault them,From Lettings - A special mention to Tyler Gorman, he is simply outstanding and exceeds expectations at each and every level from communication, technical know-how, organisation, multi-tasking, time management, negotiations.Tyler is a breath of fresh air, a pleasure to work with, he is excellent at his job and an absolute credit to Martyn & Gerrard.A huge thank you to Fatmir Dedei in lettings too. He is extremely efficient, very responsive, great communication skills, and gets the job done.From Property management - Lauren Tshabalala.What a lady :-) Highly skilled, fantastic at her job and she simply knows how to get the job done, great communication and prompt responses. Thank you.Am happy to just handover the keys to and let them do the rest.
Kiran · 17 August 2023
★★★★★ 5/5
TrustpilotOutstanding Landlord Experience
Outstanding Landlord Experience. I appointed MG as my managing agent, and their attention to detail was excellent. Absolutely the best agency I have worked with, and I had great peace of mind when overseas, knowing my property was safe. Special mention to Kelly, who was brilliant to work with and highly responsive, and Shervin and Jack, who were a pleasure to deal with. I will work with them without a doubt when next renting my property or when I come to sell.
Will · 16 August 2023
★★★★★ 5/5
TrustpilotZac theodorou lovely young man
Zac theodorou was very kind, helpful and on time, he gave us enough time to explore the property and ask questions.
Esra · 6 May 2026
Agent replied · 11 June 2026
Thank you for your review, we really appreciate it.
★★★★★ 1/5
TrustpilotTerrible service from Martyn Gerrard Estate Agents
Terrible service from Martyn Gerrard Estate Agents! Last year, I found a rental property through Rightmove and decided to go for it after a quick viewing. They demanded a non-refundable deposit of £500, stating that if my references didn't pass, I wouldn't get my money back. After submitting my details, they asked for more information about my rental history, which I couldn’t provide as I've lived at my current address for 10 years.A representative named Simon informed me that my references were not acceptable to the landlord. When I asked for a partial refund of £250, they bluntly refused, claiming the property was off the market, which was not true as it remained listed online. It's clear they use this tactic to collect deposits from multiple people without ever intending to rent out the property. I highly recommend avoiding Martyn Gerrard at all costs to save yourself from a similar experience.
Maram · 18 July 2024
Agent replied · 23 August 2024
Good afternoon MaramI am afraid we don't recognise your name. We have looked through our database and can't find you having looked at a property through us or put down a holding deposit. We also don't have anyone named Simon who would have contacted you. Did you register and apply for a property under a different name? Please get in touch with us directly so we can look into this further for you and find out what happened.
★★★★★ 5/5
TrustpilotAbbie Bull at Martyn Gerrard
We cannot recommend Abbie Bull at Martyn Gerrard highly enough. She has been absolutely excellent in supporting us through a particularly challenging insurance claim. Her attention to detail, dedication, and tireless hard work have made a real difference during a stressful time.
Undefined · 23 May 2025
★★★★★ 5/5
TrustpilotThank you Gabriella and the MG team
The Finchley branch of Martyn Gerrard helped us sell our property which was sold last week. Given the current market, and the fact we had a tenant in the house, it was a remarkable effort getting a great price, with a smooth process. Particular thanks to Gabriella who did a fantastic job getting the deal over the line when there was a few tricky points to smooth over. 5 stars well deserved!
Danny · 11 February 2024
★★★★★ 1/5
TrustpilotTotally messed us around.
Totally messed us around.They showed us a place, saying it's available immediately.We made an offer 45 minutes after seeing the place.They then said there is already an offer on the place.A day later they called to ask if we can increase our offer, once we said no, that's our offer, I added saying the offer will expire today if we don't hear back.They then called and saif the landlord wants to meet us but only next week (I am assuming so they have time to ramp up more offers)We then said that it has to be today as we waited 3 days to hear a conunter offer and they just gone silent. The then the next day they said there are 4 offers.None of that makes sense, usually when there is an offer on a place, they don't show it to you. but they showed us - then WE made an offer and they wanted to keep showing it. business in bad faith - bunch of muppets
Niro · 11 July 2024
Agent replied · 23 August 2024
Hi NiroWe are sorry you have had this experience. As you will know the rental market is moving very fast with a short supply of property available. This is why nearly every property we market there is a lot of interest from potential tenants. This was the case here. We had other people interested who had also made offers. Your offer was 10% below the asking price, other offers were higher. This is why we spoke to you to give the opportunity to raise your offer. The Landlord wanted to meet all prospective tenants, but he was on holiday, returning in a few days when we wanted to arrange the meeting. Again we are sorry that your offer was not accepted and the landlord decided to go with another party.
★★★★★ 5/5
TrustpilotSuperb customer service
Titas is an amazing estate agent. Since I only have a short time to view three different properties in the area, Titas plan the best route for the viewing tour and taking consideration of how I was going to leave the area. Very attentive!He was doing his best to get me the offer from the landlord, what a shame the deal didn’t put through in the end. Appreciate his help.Highly recommend this agency to everyone.
Celia · 30 November 2023
★★★★★ 5/5
TrustpilotThe team was just excellent,from the…
The team was just excellent,from the time we started property searching to the time we moved in the new property.They gave the information and were also good listeners.TheSenior Lettings Negotiator was so helpful throughout the process and also continued to check on us afterwards.Keep on the good work and good customer care.
Auxilia · 23 March 2023
Agent replied · 4 July 2023
Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again in the future
★★★★★ 4/5
TrustpilotWe rented via MG for 5 years
We rented via MG for 5 years, the Team at management and renewal have been very helpful along the years dealing with a difficult Landlord. A thanks to Zoe , Gin and especially Germano, who in very dedicated and kind. We have now moved out and the letting Team led by Anthony has been very respectful of our requirements when organising visits.
Mb · 5 August 2024
★★★★★ 5/5
TrustpilotAfina really kept the process moving
Afina really kept the process moving. She’s very proactive which is what you need in these processes.
Oliver · 27 May 2026
Agent replied · 11 June 2026
Thank you for taking the time to leave us a review.
★★★★★ 1/5
TrustpilotInsulting
We were given a time and day to view a property to be met with an agent so nonchalant, it was clear he would rather be anywhere else. Being answered with “who knows” was a particular highlight along with not physically going around the property and being on their phone.
Julia · 16 May 2026
★★★★★ 5/5
TrustpilotMe and my partner were struggling to…
Me and my partner were struggling to find a property to rent because of some emergency, then we find Martyn Gerrard. They have some wonderful properties and our agent Kevin is really helpful. Response is fast and everything goes well. We then finally rent the property we want and very happy with that.
A · 25 January 2023
Agent replied · 18 September 2023
Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you in the future.
★★★★★ 1/5
TrustpilotIf you don't have strong nerves, don't even walk in front of it
It's going to be hard to explain what I'm trying without using profanity, but I'll try. Please read them all. On May 20, we crossed paths with this company and I wanted to rent a house in Enfiled. I liked the house and said I wanted to rent it. Then, if we said that there was another offer for the house, they raised the price. I agreed, as there was a slight difference. They then told me that the landlord had chosen us and that if I gave a week's deposit, they would start the process. And when the transactions were over, they told me that I had to give another month's rent and 4 weeks' deposit. When I told them that their ads were without a deposit, they said that sometimes they advertise this way, but they ask for a total deposit of 5 weeks. I was able to get the deposit back in the future. Minus all the documents and evidence they asked me for.And about a week later they said that everything was OK and that we could move home on 20 July. And they said I had to pay the rent and deposit on the same day. 1 week before we moved to the house, they said that the landlord gave up, citing our visa as the reason. (which I think they definitely evaluated a higher-priced offer. because when I asked other real estate agents, they said that my visa was not a problem) they offered me a slightly smaller house in the same area at a high price, they sent the picture and postcode. I informed them that I could not accept under these conditions and that I requested a discount on the price. After this request, the transactions slowed down a lot. my calls were not returned to my messages and when you could meet, they said that they could not communicate with the landlord. In fact, the house they offered me is a house that is in the portfolio of another real estate agent. then I requested to end the trade due to trust problems and requested the refund of the price I paid on 14 June. they say that there is a 5-day waiting period to return the money they want on the same day, and although today is 19 June, they say that my payment has been approved but will pass to my account on 21 June. If I need to give you a piece of advice, if you are going to work with this company, do not pay before signing and getting the key, or best of all, work with smaller and local real estate agents. sometimes big. being big is not enough to be quality. you can eat a hamburger in a very famous and subeli place to feed your stomach, but you can't taste it. just like that. I think the company name should be Mc Martyn Gerard.
Serkan · 19 June 2024
Agent replied · 23 August 2024
We are sorry you have had this experience and understand why you feel we have let you down, but we must explain our side.You applied to rent the flat, and the landlord accepted your offer. You paid the holding deposit to secure the property and passed our referencing process. Everything was on track for the tenancy to begin in July.However, out of the blue, the landlord decided not to proceed. We argued strongly on your behalf to change their mind but were unsuccessful. Despite what we believe to be a moral obligation, the landlord does have the right to withdraw.We are still unsure why they made this decision, as they haven’t provided a valid reason. It was NOT due to us accepting another offer; in fact, we have stopped working with this landlord because we find their actions unacceptable. Your deposit has been fully refunded.We appreciate this doesn’t help you, and we sincerely apologise for the inconvenience caused by the landlord’s decision.
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