Every review we hold for the Feltham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleCame to use frost years ago. It has been the easiest and best service we could ever ask for! Sebastian Rodriguez Is simply the best lettings manager around, beyond helpful and understanding. Any problems, they are sorted. Any issues arising, we are told told well in advance! Highly recommended!!!
Steve · 22 May 2020
Agent replied
Hi Steve
Many thanks for taking the time to write this glowing 5* review for Sebastian in our Feltham office. … More
★★★★★ 5/5
GoogleExcellent service from young lady Georgina Webb. She has been so supportive and friendly, so professional all the way.. A mention to Awais Malik also, a kind young gentleman, really helpful and go that extra mile. They made us feel very welcome to Frost as their clients. Thank you.
Anu · 22 May 2020
Agent replied
Hi Anu
Thank you for taking the time to write this lovely 5* review for Georgina and Awais from our Feltham team. … More
★★★★★ 5/5
TrustpilotMy views as a Landlord
I am a Landlord and Frost manage my property. Danielle in particular is efficient and communications effectively with my tenants and also me to ensure we are proactive in sorting out any issues.
Alison · 29 November 2024
★★★★★ 5/5
GoogleIt’s has been an amazing experience working with team at Frost! They have been beyond professional during the whole process of selling my home, which they did in record time. I couldn’t recommend the team at the Feltham branch highly enough, and would advise anyone to use them!
Allison · 22 May 2020
Agent replied
Hi Allison,
Many thanks for taking the time to write this 5* review for The Frost Partnership Feltham team. We're delighted to read that they sold your home quickly and … More
★★★★★ 5/5
GoogleThis agent (Andy Thompson) was so helpful couldn't recommend anyone more. Had lots to sort out especially with Corona, he helped fill out forms and contact people. If you are looking for a really helpful estate agent this is definitely the place to go
Debbie · 22 May 2021
Agent replied · 14 June 2024
Hi Debbie,
Many thanks for taking the time to write this 5* review for Andy from our Feltham office. We are delighted to read that he when over and above with your … More
★★★★★ 5/5
GoogleOur house was sold incredibly quickly. They took care of all viewings. For us the process was very easy. Any visits were at a time suitable for us. Would recommend.
Andrew · 20 March 2023
Agent replied
Hi Andrew
Thank you so much for your 5* review for our Feltham office. We are delighted to read that your house sold incredibly quickly and that the process was very easy … More
★★★★★ 5/5
GoogleFor all the nightmares you hear about estate agents I am glad to say this was not the case when working with Frost Partnership Feltham. They were professional, efficient and responsive from day 1 of marketing my property right through to …
Michele · 4 October 2021
Agent replied · 14 June 2024
Hi Michele,
Thank you. That's fantastic to read; we're so pleased the Feltham team provided you with a professional, efficient and responsive service throughout. We will … More
★★★★★ 5/5
FacebookExtremely professional, let my property for years with the same tenants. Highly recommended for letting and selling property . I bought the house from them and let through them . All sales negotiators and letting negotiators highly experienced professionals .
Gurpreet · 19 January 2022
Agent replied · 30 April 2023
Hi Gurpreet,
Thank you for taking the time to write this glowing recommendation.
We are delighted that you have always received an extremely professional property and letting service from our teams.
Thank you for continuing to work with us and we look forward to assisting you again in the future.
Best wishes from all at The Frost Partnership
★★★★★ 5/5
GoogleFrost in Feltham have been fantastic I am so grateful for all feedback they gave me they took all the worries away I left everything to them and I am so grateful to them for the speed in which they sold my property they are all so polite …
Tracey · 8 October 2019
Agent replied
Hi Tracey,
Thank you so much for taking the time to write this fantastic review for the Feltham team, and in particular Jamie. We're so pleased to hear that they took away … More
★★★★★ 5/5
GoogleI was a first time property buyer, The Frost Partnership Feltham Branch explained me the entire process. They were very supportive and helpful while viewing the property. Received great high quality prompt service from the professional staff. Many thanks for all the help from Frost Feltham Branch.
Sangeeta · 22 May 2020
Agent replied
Hi Sangeeta,
Many thanks for taking the time to write this 5* review for the Feltham team. It's great to read that they were professional, supportive and helpful throughout … More
★★★★★ 5/5
GoogleI have bought two properties through The Frost Partnership, one in 2008 and just completed on the second property. I am very impressed with the service I received through both purchases, they are very efficient and professional. I never had to chase them as they always kept me updated.
Valbona · 30 July 2019
Agent replied
Hi Valbona
Thank you so much for taking the time to post your 5* review for the Feltham team. We're delighted to hear that you have always received an efficient, prompt and professional property service throughout your purchases.
Best wishes to you from all at The Frost Partnership Estate Agency
★★★★★ 5/5
GoogleJust bought my 2nd property with frost feltham. Have to say that frost feltham provide an exceptional service and have never pushed me for offers during a purchase or pushed me for buying additional services. Some estate agents would either …
Bimal · 4 October 2021
Agent replied
Hi Bimal,
Many thanks for taking the time to write this 5* review for our Frost Feltham team, in particular Chloe, Andy and Jamie. … More
★★★★★ 5/5
GoogleI have nothing but praise for the Letting team at Frost in Feltham. Not just the front-end team of Sebastian, Rob and Adrianna, but also the back office staff (Julia, Claire, Joanne to name a few) that manage the contracts, invoicing and …
Asif · 21 April 2021
Agent replied
Many thanks for taking the time to write this 5* review for our Feltham Lettings team and Property Management. We are delighted to read that you have nothing but praise for them and that they have provided a great service to you as a first-time landlord.
We will pass your comments on to them and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleFrom start to end it was very helpful and a great experience . Especially Mr Jamie he is a gem and guide us a lot throughout the process.
Jatinder · 20 March 2023
Agent replied
Many thanks for leaving this 5* review for our Feltham team, very much appreciated.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleI have just completed the sale of my property with Frost Feltham and would certainly recommend them, Jamie, Andy and the rest of the team were always available when needed and always responsive and helpful throughout the sale process. …
Stephen · 4 October 2021
Agent replied · 14 June 2024
Hi Stephen,
Many thanks for taking the time to write this 5* review for our Feltham team.
We are delighted to read that Jamie, Andy and the team were so responsive and … More
★★★★★ 5/5
The Trusted AgentImpecable service offered by Jamie at The Forst Partnership
We have only good words about Jamie and we can't thank him enough for the tremendous help in selling our house. From the very first call he was very professional, never promised more than what we can deliver and was always quick to get back to you on anything. On top of that, he was pro-active in the sale of our house and he got us viewings and offers within the first days. On top of this, he is always there for suggestions and advices for the overall process but also to suggest suppliers. I'm happy to say that I've used all the suggestions that he made (solicitors, waste removal) and I've been very happy with the service they offered.
If you want to sell a house, Jamie at the Frost Partnership is the dream house agent that you want to have on your side! The whole process will be a lot easier!
Thank you again Jamie!
Alex · 14 June 2019
★★★★★ 5/5
GoogleI'm an overseas Landlord and have been using the Frost Partnership (Feltham) since 2015 to manage my portfolio. Since I left the UK in 2015 I haven't had to return to the UK to deal with an issue such has been the standard of management and …
Paul · 8 October 2019
Agent replied
Hi Paul,
Thank you so much for taking the time to write this glowing review for Seb, Elaine and the Feltham team. We are delighted to hear that you have been impressed … More
★★★★★ 1/5
GoogleI found them very patronising and rude I was told I was not a normal landlord even though I rent many properties all over London. I’m not sure how they are still in business the way they conduct themselves without professionalism. I would …
Harinaam · 4 October 2020
Agent replied
Dear Omar,
We take all feedback seriously and would be grateful if you could forward details of your review and your full contact details to marketing@frostweb.co.uk so that this matter can be looked into further.
★★★★★ 5/5
GoogleWe have been renting our flat via Frost lettings over past 3 years and are very pleased with the service we received from day one. It was because of Sebastian Rodriguez, we entrusted Frost lettings and even till date he displays the same …
Viral · 4 October 2020
Agent replied
Hi Viral
Many thanks for taking the time to write this excellent review for our lettings team in Feltham. … More
★★★★★ 5/5
The Trusted AgentExcellent service & friendly
My husband and I bought our property through Frosts (Feltham office) a few years ago. All the staff were extremely helpful, friendly and very efficient from day one through to the day we actually got the keys to our new home. We were so happy with our experience with Frost that we wanted to use their property letting services too. Again, we received an excellent service and all the staff were great, but I’d like to convey my thanks in particular to Sebastian who is always there just a phone call away and always ready and willing to help us with any of our letting queries and questions. Also, when we were looking for a mortgage broker, we decided to use the one recommended to us by Frost and I would like to say we received the same excellent service from him too. My husband and I would definitely recommend Frost and would quite happily use any of their services again.
Pardeep · 2 March 2019
★★★★★ 5/5
The Trusted AgentA Superb Lettings Agent.
I've been letting a property with The Frost Partnership in Feltham for over five years now and strongly recommend them to other Landlords, as I continue to be very impressed with their level of professionalism and service received. Within the first few minutes of meeting Sebastian, (Lettings Manager), it was clear I was talking with a highly knowledgeable and competent person; I knew that I need look no further, he had give me all the information I needed. A suitable tenant was then quickly found and all necessary referencing and documentation completed promptly. Sine letting commenced, all members of staff have been polite and helpful and I've always been given sound advice; any issues raised by Tenants have been resolved to our mutual satisfaction. The continued success of this letting is important to me and I have peace of mind knowing that my property is in safe hands with these people.
David · 3 February 2019
★★★★★ 5/5
GoogleWe have only good words about Jamie and we can't thank him enough for the tremendous help in selling our house. From the very first call he was very professional, never promised more than what we can deliver and was always quick to get back …
Alexandru · 8 October 2019
Agent replied
Hi Alexandru,
Thank you so much for taking the time to write this 5* review for Jamie at our Staines-Upon-Thames branch and for your recommendation on our Facebook page, it … More
★★★★★ 1/5
The Trusted Agent TenantHorrendous Repair service
I currently rent through Frost in Feltham, and have been a tenant for over a year now. The service we have received has been absolutely appauling. A cooker and extractor fan has been broken now for over 2 months with no repair. I have had numerous leaks over the past year from the toilet, the bath taps, the kitchen taps, a leak under the kitchen sink and we had a leak from the bathroom that came into the living room. All of these items took months to repair and added £100+ to my water bill with no compensation. I reported one repair to the electric meter cupboard door, last February it blew off in Storm Doris, it took until the December for the repair to be carried out. I have had only 2 repairs done in the 28 day agreement and I am at my wits end. The only way to get any repairs done is to ring daily and badger them.
I had an property inspection carried out in January, I let a gentleman in my home for 30 minutes he took photos and noted down a number of issues in the property. Only for this report to vanish and to go down as a no access.
If I could give them a 0 star I would, I advise people constantly not to rent through Frost. They make constant promises they will improve, then the next time I log a repair I go through the same horrific process.
It was bad enough when I moved into the property, it was full of personal belongings, food in the kitchen cupboards, ornaments, bedding and towels in the airing cupboard, draws full of photos and certificates. I spent the first week clearing and cleaning the property. This is not what I signed up for.
Anonymous · 13 March 2018
★★★★★ 5/5
FacebookStephen and Anthony have been absolutely brilliant. Anthony has kept me informed every step of the way and always sorted any issues. If I have to sell a house again I would certainly use Frosts I can’t recommend them highly enough
Gillian · 18 February 2021
Agent replied
Hi Gillian,
Many thanks for taking the time to write this recommendation for Stephen and Anthony. We're delighted to read that they provided you with an outstanding property service.
We will pass your comments on to both.
Bets wishes to you from all at The Frost Partnership Estate Agents
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