1/5
View AgentsHorrendous Repair service
I currently rent through Frost in Feltham, and have been a tenant for over a year now. The service we have received has been absolutely appauling. A cooker and extractor fan has been broken now for over 2 months with no repair. I have had numerous leaks over the past year from the toilet, the bath taps, the kitchen taps, a leak under the kitchen sink and we had a leak from the bathroom that came into the living room. All of these items took months to repair and added £100+ to my water bill with no compensation. I reported one repair to the electric meter cupboard door, last February it blew off in Storm Doris, it took until the December for the repair to be carried out. I have had only 2 repairs done in the 28 day agreement and I am at my wits end. The only way to get any repairs done is to ring daily and badger them. I had an property inspection carried out in January, I let a gentleman in my home for 30 minutes he took photos and noted down a number of issues in the property. Only for this report to vanish and to go down as a no access. If I could give them a 0 star I would, I advise people constantly not to rent through Frost. They make constant promises they will improve, then the next time I log a repair I go through the same horrific process. It was bad enough when I moved into the property, it was full of personal belongings, food in the kitchen cupboards, ornaments, bedding and towels in the airing cupboard, draws full of photos and certificates. I spent the first week clearing and cleaning the property. This is not what I signed up for.
