5/5
GoogleOur overall experience has been great! A big thank you to the whole sales team who have been just fabulous, very professional and kept us informed throughout.
Agent replied · 30 July 2023
Thank you Ana!
Trusted Agent profile · Farnham, Surrey
Verified
Charters Farnham reviews
★★★★★
318 reviews across 2 platforms
40 Downing Street, Farnham, Surrey, GU9 7PH
Part of Charters, see every office.
Charters's office in Farnham, Surrey, at 40 Downing Street, is rated 4.9 out of 5 across 318 reviews on two platforms, including 220 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Charters won in 2026.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers34 reviews
Charters were absolutely excellent from the beginning to the end of our home sale. We were impressed with their customer focused service, they kept us informed ...Read all 34 from sellers
Buyers42 reviews
Samantha made what could have been a very stressful process completely stress free for which I can't thank her enough. As a first time buyer Samantha guided me ...Read all 42 from buyers
Landlords3 reviews
John was fully engaged from the start of the process, producing an excellent brochure with great pictures and securing a successful offer quickly against a ...Read all 3 from landlords
Tenants2 reviews
We have been thoroughly impressed with Charters in all spheres. It was our first experience and interaction with them and purely coincidental as I found them ...Read all 2 from tenants
About Charters Farnham
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Awards
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Farnham office, from every platform, shown as written. First names only.
Google5/5
GoogleMy recent dealings with Charters (Farnham) have been very helpful. Professional, courteous staff who also showed understanding of the stress involved with making these big decisions.
Agent replied · 30 July 2023
Thank you Janet, this is great to hear.
5/5
GoogleExcellent service from the whole team at Charters who were approachable, professional and friendly throughout our sale process, would not hesitate to use them again.
Agent replied · 30 July 2023
Thank you for the positive review!
5/5
GoogleVery happy with the service! Everyone I spoke to or met at Charters were extremely helpful through the whole process. Thank you in particular to Henry, Jamie, Laura and Lisa!PositiveResponsiveness, Quality, Professionalism
Agent replied
Thank you Anna!
5/5
GoogleThe team at Charters worked hard to find us the right buyer over a few weeks. We have now exchanged in the busiest time ever - thank you Charters team!PositiveResponsiveness, Quality
Agent replied · 20 June 2024
Many thanks Julia!
4/5
GoogleThe team at Charters, Farnham have made our sale seem like a breeze! They have kept us informed and ensured that everything has run smoothly. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied
Thank you Claire! This is great to hear.
5/5
GoogleWe bought our house through Charters - helpful, responsive and friendly. What more could you ask for.PositiveResponsiveness, Quality, Professionalism
Agent replied · 20 June 2024
Thank you Paul
5/5
GoogleDespite a very long and protracted purchase (not Charters' fault) Laura did her best to keep things moving, being very proactive throughout with any queries we had.
Agent replied
Sorry for the delay and many thanks for the review, the team will be delighted. All the very best.
5/5
View AgentsBest Agents in Farnham
Tim and the rest of the team at Charters made our purchase very smooth and kept us informed at every stage. Having dealt with other less reputable Farnham agents, I would highly recommend Charters.
Agent replied · 21 October 2016
Guy, thank you for your high praise and recommendation together with 5STAR approval! Many thanks indeed.
5/5
GoogleGreat experience working with Henry and the Charters Farnham team - always incredibly responsive and professional. A pleasure to work withPositiveResponsiveness, Professionalism
Agent replied
Thanks for this review, much appreciated.
5/5
GoogleWe had a great experience with charters. They were helpful and knowledgeable. Emily particularly was very good with helping to answer all our questions. I would highly recommend.
Agent replied
Charlotte, thank you for the review, it is much appreciated. Emily will be delighted and it is great to have your endorsement too. Many thanks.
5/5
GoogleWe listed our property with Charters in 2020 and found their service to be both professional and pro-active.PositiveResponsiveness, Professionalism, Value
Agent replied
Thank you Matthew, the review is much appreciated
5/5
GoogleGreat fast and efficient service for valuation on our property. Professional service, I will be using them in the future. Would recommend.
Agent replied
Thanks for the recommendation Natalie.
5/5
View AgentsVery efficient service
Steph has worked very efficiently to ensure my property has been advertised quickly, supported with a brochure that I feel really shows my home off! Thank you.
Agent replied · 2 June 2016
Hello Fiona and thank you for complimenting Stephanie on her efficiency at getting your home to market and 'showing it off'. Good Luck with the next phase - you have the right team behind you!
5/5
View AgentsCarrie delivers an excellent service
A true professional who understands your needs as a buyer. Carrie ensues you are kept informed and updated to maximise your opportunities as a buyer.
Agent replied · 6 February 2017
Thanks Jeanette for this lovely review of Carrie in our Charters Farnham branch. We do aim to please! Thanks for the 5STARS
4/5
GoogleThe team provided a professional service, even with the COVID-19 restrictions. Thank you.PositiveResponsiveness, Professionalism
Agent replied · 20 June 2024
Thank you Nilla!
5/5
View AgentsExceptional service
Hayley provided an incredible service. She was helpful and attentive at all times. And fun to deal with during the stresses of moving.
Agent replied · 1 August 2017
Thank you Suzie for your 5STARS and acknowledgement of Hayley at Charters Farnham.
4/5
GooglePrompt in their responses, friendly and good at listening to what you want.
Agent replied
Thank you very much for taking the time to review the service you received. It is much appreciated.
5/5
GoogleVery professional team and responded very quickly every time. Would definitely use them again to sell.
Agent replied
Thanks for the kind review. Much appreciated.
5/5
View AgentsVery professional and always helpful
We had numerous dealings with Johnny and he was always patient, professional and unfailingly helpful. You could not meet a nicer agent.
Agent replied · 15 December 2016
Peter, many thanks for your lovely review of Jonny at Charters in Farnham. Great feedback with 5STARS THANKS
5/5
View Agentsprofessional and friendly service at all times
Tim has kept us regularly updated throughout the whole process and always been friendly, approachable and professional. Thankyou for your help.
Agent replied · 21 November 2016
Nicola, many thanks for the 5STAR review of Tim and his team at Charters in Farnham. Glad to have been of service.
5/5
GoogleGreat service, personable and professional!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied
Thanks Oliver!
5/5
GoogleWe had a great experience with Charters who we used to sell our quirky, listed property. They were very professional and friendly (this is the first time we'd sold so were very helpful). They were communicative - feedback was quick and …
4/5
GoogleVery proffesional estate agent in comfortable offices in farnham Town centre. Staff is very helping.
Agent replied
Thanks for the feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Charters Farnham
How many reviews does Charters Farnham have?
Charters's Farnham office has 318 reviews across two platforms: 220 on Google, 98 on View Agents.
What is Charters Farnham's rating?
Charters Farnham is rated 4.9 out of 5 across all 318 reviews, and 4.9 out of 5 on Google from 220 reviews.
What do sellers say about Charters Farnham?
34 reviews from sellers, rated 4.9 out of 5 on average. For example, Wendy wrote: "Charters were absolutely excellent from the beginning to the end of our home sale. We were impressed with their customer focused service, they kept us informed ..."
What do buyers say about Charters Farnham?
42 reviews from buyers, rated 5.0 out of 5 on average. For example, Charlotte wrote: "Samantha made what could have been a very stressful process completely stress free for which I can't thank her enough. As a first time buyer Samantha guided me ..."
What do landlords say about Charters Farnham?
3 reviews from landlords, rated 5.0 out of 5 on average. For example, William wrote: "John was fully engaged from the start of the process, producing an excellent brochure with great pictures and securing a successful offer quickly against a ..."
Has Charters won any awards?
Yes. In The Trusted Agent 2026 awards: Charters, Farnham won Trusted Agent; Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, ROMSEY won Trusted Agent.
Where is Charters's Farnham office?
Charters Farnham, 40 Downing Street, Farnham, Surrey, GU9 7PH.
