Trusted Agent profile · Farnham, Surrey
Verified
★★★★★
318 reviews across 2 platforms
40 Downing Street, Farnham, Surrey, GU9 7PH
Part of Charters, see every office.
Charters's office in Farnham, Surrey, at 40 Downing Street, is rated 4.9 out of 5 across 318 reviews on two platforms, including 220 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Charters won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Charters were absolutely excellent from the beginning to the end of our home sale. We were impressed with their customer focused service, they kept us informed ...Read all 34 from sellers
Samantha made what could have been a very stressful process completely stress free for which I can't thank her enough. As a first time buyer Samantha guided me ...Read all 42 from buyers
John was fully engaged from the start of the process, producing an excellent brochure with great pictures and securing a successful offer quickly against a ...Read all 3 from landlords
We have been thoroughly impressed with Charters in all spheres. It was our first experience and interaction with them and purely coincidental as I found them ...Read all 2 from tenants
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The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Farnham office, from every platform, shown as written. First names only.
5/5
View AgentsExcellent efficient service
Stephanie is very friendly and efficient and responds promptly to emails
Hi Macala, thank you for your 5STAR review of Stephaine. It is great to see our administrators recognised too for their customer service within the wider team effort. Thanks
5/5
GoogleWe have now rented a property and also bought our next house through Charters. Both Jamie and Henry have been very professional, straight forward to deal with and very nice guys. I would not hesitate to use their services again and have recommended them to friends.PositiveResponsiveness, Quality, Professionalism
Thank you Natasha! We appreciate the review.
5/5
GoogleWe had a great experience with Charters who we used to sell our quirky, listed property. They were very professional and friendly (this is the first time we'd sold so were very helpful). They were communicative - feedback was quick and they always got back to us quickly. If and when they recommended other services these also turned out to be pretty good too. Most importantly - we sold our house for a good price! Would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
5/5
View AgentsJonny Gray
We have found Jonny to be extremely tentative but professional, He is client focussed and always listens to what you have to say. He is a person who communicates all the time and we believe someone you can trust. He has an excellent way about him and has been a pleasure to work with whilst selling our property.
Thank you G J W for expressing such positive views about your recent experience when selling your home with Charters in Farnham. We are most pleased that Jonny, Peter and our team have looked after you so well. Many thanks for sharing.
5/5
View AgentsVery impressed....
Overall I was very impressed with Tim and Charters EA. Refreshing to work with an estate agent who actually gave the impression they were working for their client rather than just trying to push another sale through and gain their fee. Great communication throughout the whole process with honest and constructive feedback. Would recommend them to anybody.......
Great customer feedback for Tim and Charters in Farnham, demonstrating the ethos of both the company and our teamwork both payoff! Thank you for your 5STAR review Adam.
5/5
View AgentsVery professional
Jonny was extremely helpful in our house search.
Thank you Louise for your 5STAR acknowledgement of Jonny at Charters Farnham, we appreciate your time and feedback.
5/5
GoogleHave used Charters on a couple of sales. As far as agents go they are the best in Farnham. Both Jonathan and more recently Nick have been attentive to us and guided our sales with professionalism.
Hi Andrew, thank you for leaving this review, it's much appreciated.
5/5
GoogleExcellent service from Farnham office - more importantly, they followed up each viewing.
Thank you Marie!
5/5
GoogleWe recently sold a house through Charters and found the staff very helpful and communicative. We selected Charters on the basis that the representative who came out to carry out the valuation had a more professional approach and took more time with us as clients. The marketing material produced was very good.
Firstly, please accept my apologies for the time it has taken to thank you for the review you have left in relation to your experience in Romsey. We take all feedback seriously, so many thanks.
5/5
GoogleGreat service from everyone I spoke to in the Farnham office. Special mention for Joshua Daws who was proactive, totally professional and provided excellent communication throughout. He definitely went above and beyond with one particular issue.
Thank you for this review, Joshua will be delighted and it is reassuring to hear.
5/5
GoogleI would like to thank everyone in Charters Farnham, especially to Henry who helped us selling the property and looked after us from start to finish. 5* to this amazing team. We will definitely use them again. Many thanks. MariusPositiveResponsiveness, Quality, Professionalism, Value
Marius, thank you for taking the time review the service you received.
5/5
GoogleWe purchased a house through Charters and found them at all times to be professional and accommodating. Their team who are dedicated to the purchase process, were superb at pulling all the threads together; ask for Lisa in that team!PositiveResponsiveness, Professionalism
Thanks to you both for the review!
5/5
GoogleCharters in Farnham helped us sell our house. They were very helpful throughout the process, taking the time to talk is through the process and answer any questions and were very responsive. Would recommend.
Thank you for taking the time to review your experience with us, it is much appreciated.
5/5
GoogleI would absolutely recommend Charters Farnham. The whole team kept me updated through every stage of the sale process and everything proceeded smoothly. Every team member were a pleasure to deal with
Thank you Christine, for reviewing the service you have recieved.
5/5
View AgentsSuperlative Service!
We used Carrie and Tim at Charters with our sale and I cannot recommend them enough. Always unfailingly polite and efficient, they were dab hands at moving our sale forward without antagonism. We are so pleased we used them at Charters and hope the people of Farnham use them too!
Hi Lucy, many thanks for your wonderful comments and particularly for your kind plea to the good people of Farnham to use us too! Thank You.
5/5
View AgentsExcellent service
From beginning to end (exchange of contracts, achieved today) the service was very helpful and friendly. I would warmly recommend Charters to any friends looking for a good estate agent, and I look forward to continuing the working relationship when letting the property after completion. Many thanks. Jill Powell
Thank you Jill for a fantastic 5STAR review for Jonny and the Farnham team - we appreciate your time and feedback.
5/5
GoogleWe purchased a house through Charters and found them at all times to be professional and accommodating. Their team who are dedicated to the purchase process, were superb at pulling all the threads together; ask for Lisa in that team!
Thanks to you both for the review!
5/5
GoogleSold our property through Charters Farnham. Had the best experience ever after being with other agents these guys were amazing. Numbers of viewings doubled from the start, great support from Laura Jamie & Jonathan. Would highly recommend.
Thank you Georgie!
5/5
GoogleFarnham office closed the deal for my son to move into his new development home in Surrey in the end. It was the effort of the network which pushed things along to a satisfactory conclusion - nobody was ever out of the loop here.
Dear Mike, thank you very much for taking the time to write a review on the service you received from Farnham office. We take all feedback seriously, so thank you.
5/5
GoogleWonderful service from all of the team at Charters. We are very appreciative of all their help and advice resulting in a super speedy offer for our house.
Thank you for the review, it is much appreciated and great to here.
5/5
GoogleWe purchased a property through Charters and they were great throughout. Everyone we dealt with were professional, up-to-date with the property and quick to communicate. Couldn't recommend enough!
Thank you Julia!
5/5
GoogleGreat experience with using Charters Farnham to sell our house. Always providing good honest feedback from viewings. Offered good advice also in helping us with the sale of our house. Highly recommend using them!PositiveProfessionalism
Hi Pippa. Thank you for this lovely review. It will be passed on to the team.
5/5
GoogleWe could not thank the whole team at Charters enough .They kept us updated with regular communication making the whole buying process as easy as possible. Would highly recommend to anyone thinking of buying or selling
Thank you!
5/5
GoogleExcellent service from Jonathan. Great support also from Amy and Jamie. Wouldn't hesitate to use Charters Estate agents again. Extremely professional yet also friendly. Thanks guys!PositiveResponsiveness, Quality, Professionalism
Sarah, thank you for taking the time to review the service you have received. It is much appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
34 reviews from sellers, rated 4.9 out of 5 on average. For example, Wendy wrote: "Charters were absolutely excellent from the beginning to the end of our home sale. We were impressed with their customer focused service, they kept us informed ..."
42 reviews from buyers, rated 5.0 out of 5 on average. For example, Charlotte wrote: "Samantha made what could have been a very stressful process completely stress free for which I can't thank her enough. As a first time buyer Samantha guided me ..."
3 reviews from landlords, rated 5.0 out of 5 on average. For example, William wrote: "John was fully engaged from the start of the process, producing an excellent brochure with great pictures and securing a successful offer quickly against a ..."
Yes. In The Trusted Agent 2026 awards: Charters, Farnham won Trusted Agent; Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, ROMSEY won Trusted Agent.
