5/5
GoogleKaren was extremely helpful in helping us get our offer accepted working into Saturday evening. She is always helpful, patient and cheerful
Trusted Agent profile · Cyncoed · Wales
Verified
Moginie James Estate Agents Cyncoed reviews
★★★★★
415 reviews across 3 platforms
293 Cyncoed Road, Wales, CF23 6PA
Part of Moginie James Estate Agents, see every office.
Moginie James Estate Agents's office in Cyncoed, Wales, at 293 Cyncoed Road, is rated 4.6 out of 5 across 415 reviews on three platforms, including 310 Google reviews rated 4.7.
Reviews
Every review we hold for the Cyncoed office, from every platform, shown as written. First names only.
Google5/5
FacebookJust obtained a flat for our son through Moginie James. Many thanks especially to Cian (probably spelt wrong) whose help, service and knowledge belied the fact that he is only a trainee. A young man with a great future!
Agent replied
Hello Mr O Hagan, thank you from the bottom of our heart for the review, we will feed this back to Kian in the Roath branch and his branch manager. He is a talented young man and it's so great to know that we were able to help you.
5/5
GoogleWe have been working along side Moginie James for a while now, carrying out maintenance work. The team have have been so professional and helpful during the whole process, if there is ever a problem the team are quick to resolve. We have been working particularly close with Natalie, Jess & Bradley and their service has been outstanding. Highly recommend!PositiveResponsiveness, Professionalism
5/5
GoogleEli from Moginie James was super helpful and friendly! She talked us through the whole process as was always quick to respond. It was the easiest experience I've ever had with renting a new property and we're very happy with the place we got 😊 …
4/5
GoogleHave had no issues with Moginie James, respond promptly and lovely staff. Karolina, one of the Senior Lettings Negotiator at Moginie James, was incredibly friendly and helpful. She really helped us when we were looking for a house to rent, always kept us up to date with our applications and responded promptly. :)
5/5
GoogleHad a very positive experience with Elli Mai. Will definitely use Moginie James again. :)
Agent replied · 24 June 2023
Dear Ellie Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleElli-Mai and Karolina provided a great service to me as a landlord. Thank you.
Agent replied · 24 June 2023
Dear Mark Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe services provided by the whole Moginie James team was quite amazing. I would definitely recommend MJ for any real estate needs.PositiveResponsiveness, Quality, Professionalism
Agent replied
Dear Toka Thanks for taking the time to leave us a review and we appreciate your positive feedback about our team at MJ Cyncoed. Kind regards Customer Care Team
1/5
GoogleI have filled an application for a property, waiting to reply for 2 weeks. Disappointed! I saw the property let agreed on the website. I could have been told that I was rejected. Bad experience👎🏻 …
5/5
The Trusted AgentFirst class and professional.
From valuation, to sale, through to exchange of contracts we were looked after very well by all the staff at Moginie James. They were able to arrange six viewings very quickly and our house sold within two days. Their progression team kept us well informed about progress leading to exchange of contracts. Our confidence in them took away some of the stress involved in moving house.
5/5
The Trusted AgentMoginie James ( Letting Agents )
Very impressed with the service by all especially Ceri Jardine. Very helpful in advising me and excellent service.
5/5
GoogleOne of the best viewings I have ever experienced. James' enthusiasm and professionalism was exceptional and really guided me to make a decision to rent with Moginie James. The aftercare was excellent with Rebecca and I couldn't have asked for a better service. I won't hesitate to come back to James when I am in the market for a new rental property.
5/5
GoogleA big thank you for cat and James helping me find my perfect property and they even found one with my moving day as my birthday 😃 The level of service has been great and professional. It’s nice to know I am look after by you guys thankssss …
5/5
GoogleAble to arrange my let from abroad. Very efficient and helpful.
Agent replied · 24 June 2023
Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHave dealt with the Cyncoed branch on my move to CARDIFF, after having no luck with other estate agents the whole team here have been so thoughtful and helpful I was so impressed with the service ☺️ Abie and Catherine have made my move so easy can’t thank them enough.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGreat service from Karolina, very professional! Thank you!
Agent replied · 21 March 2024
Dear Antonio Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat service from Karolina, very professional! Thank you!
Agent replied · 24 June 2023
Dear Antonio Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleReally good experience with Elli at Moginie James, highly responsive to emails and quickly helped secure us a lease.
5/5
GoogleWe've been delighted with the service from Moginie James in Cyncoed branch. Thanks to James and Catherine Deeley who has been very thorough, polite and professional in helping me to do the application and assisted me throughout the process of renting a wonderful flat in Heath area.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleVery professional Company to deal with. I would highly recommended this Agent to anyone looking to sell or buy a property. Fantastic from start to finish!!
Agent replied
Well it doesn't get better than this! Thank you so much for your lovely words and for taking the time to review us Mark, we sincerely appreciate it and are looking forward to working with you again the future. The Moginie James Team.
5/5
GoogleGreat service. Karen kept us update at each step.
5/5
GoogleMy partner and I just rented a house via Moginie James. We would like to say special thanks to James Thomas, Catherine Deeley and Karolina of MJ's Cyncoed branch. They were very efficient and helpful with all of our queries.PositiveResponsiveness, Professionalism
5/5
GoogleMoginie James took over management of my rental property when another management agent proved a complete disaster. They quickly sorted out all the issues, and for I can't thank them enough for their time and professionalism. Since then they have sold my property quickly and efficiently keeping me informed throughout. I thoroughly recommend them.
4/5
The Trusted AgentFriendly & Professional
While we have been renting through Moginie James over the last two years, we have always received a friendly & helpful service. Having come from student property rentals, we couldn't have been happier with how professional everyone at the Cyncoed office was. Would definitely recommend to anyone who is looking for an affordable & professional letting agents within Cardiff.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
Industry awards
Moginie James Estate Agents Cyncoed won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
EA Masters by year, 2022
2022 1 Gold EA Masters 2022 winners
- Branch Gold Award (1)EA Masters 2022
- Cyncoed
Source: EA Masters winners lists, as published, linked by year.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers17 reviews
We initially were talking to 2 other agents to discuss about selling our property. We popped in Moginie James Cyncoed office when we passed by. Unexpected we ...Read all 17 from sellers
Buyers10 reviews
I recently purchased my first property through Moginie James, where Karen was working at the time. From Day one, she was extremely helpful and couldnt be ...Read all 10 from buyers
Landlords22 reviews
Having not rented a property in many many years, I was feeling completely out of my comfort zone about what to do now and what to expect. I met with Ceri ...Read all 22 from landlords
Tenants12 reviews
Natalie was incredibly friendly, helpful and put my mind at rest when dealing my my query. She offered me positive advice and went out of her way to solve my ...Read all 12 from tenants
About Moginie James Estate Agents Cyncoed
Founded in 2001, we are Cardiff’s leading independent estate agency. With 5 offices across the city we are specialists in residential sales, lettings, property management and the investment markets. We’re proud to be independent, which gives us flexibility and means we react speedily to market conditions. We’re equally quick to adopt the latest marketing innovation, offering our clients maximum exposure via a suite of complementary promotional tools to showcase your property at it’s best. Our 53 strong team is our biggest asset, dedicated and enthusiastic staff who are committed to ‘going the extra mile’, and who each possess in-depth industry knowledge backed by professional qualifications. We’re members of ARLA, ALMA, NAEA, The Property Ombudsman and the Tenancy Deposit Scheme, a sure sign that you’re dealing with a reputable and respected agent. We’ve also recently been appointed as the South Wales agent for Fine & Country, the world renowned agents for luxury residential properties, and we’ve been hand picked to serve as Cardiff’s sole agent for the Relocation Agent Network, all of which means, whatever your property and whatever your situation, you’re in very safe hands with us.
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Questions about Moginie James Estate Agents Cyncoed
What do sellers say about Moginie James Estate Agents Cyncoed?
17 reviews from sellers, rated 4.8 out of 5 on average. For example, Ping wrote: "We initially were talking to 2 other agents to discuss about selling our property. We popped in Moginie James Cyncoed office when we passed by. Unexpected we ..."
What do buyers say about Moginie James Estate Agents Cyncoed?
10 reviews from buyers, rated 5.0 out of 5 on average. For example, Tom wrote: "I recently purchased my first property through Moginie James, where Karen was working at the time. From Day one, she was extremely helpful and couldnt be ..."
What do landlords say about Moginie James Estate Agents Cyncoed?
22 reviews from landlords, rated 5.0 out of 5 on average. For example, Gianni wrote: "Having not rented a property in many many years, I was feeling completely out of my comfort zone about what to do now and what to expect. I met with Ceri ..."
What do tenants say about Moginie James Estate Agents Cyncoed?
12 reviews from tenants, rated 4.6 out of 5 on average. For example, Charlotte wrote: "Natalie was incredibly friendly, helpful and put my mind at rest when dealing my my query. She offered me positive advice and went out of her way to solve my ..."
Has Moginie James Estate Agents won any awards?
Yes. Moginie James Estate Agents won Gold for Best Estate Agent Guide 2023 Gold Award, Cyncoed branch at EA Masters 2022.
