Martyn Gerrard Crouch End reviews

★★★★★ 5/5

Google

Great job, very helpful and quick response.

Crolik · 3 March 2026

★★★★★ 1/5

Google

Unprofessional, Uninterested, Untrustworthy. After a week of negotiating for a flat, I was told by Jessica that 1.) the landlord would not accept my proposed move-in date 2.) the landlord would not accept a break clause and 3.) that the flat would be furnished. All of the above was proven to be false, when my partner and I met with the landlord ourselves. Having no furniture of our own, it was imperative that the flat would be furnished, but the landlord claimed it was marketed as an unfurnished flat and that he was never willing to furnish it himself. During this time, we lost a viable flat. The lettings manager, Anthony Spittle, was hostile rather than receptive. I am still waiting for them to refund my deposit, despite having made it last Friday (it is now mid-day Wednesday). Paul Van Halle, head of property management, promised to oversee my refund, but this has clearly not been a priority as it should have been. Plenty of other more reliable, friendly and helpful agents nearby. I would recommend to use anyone other than Martyn Gerrard.

S · 29 July 2020

★★★★★ 5/5

Google

I bought a house using Kellies help. She was extremely nice and cooperative. I received amazing support.

Shahida · 2 December 2025

★★★★★ 1/5

Google

We have had a very poor experience with Martyn Gerrard. From the time of viewing the flat, we were told it was unfurnished, to the exception of a couple of items. We put a rental offer that was accepted. There was a few errors on their end in regards to the moving in date that required us the sign 3 different versions of the initial tenant agreement but we were patient and let this slide, after all these things can happen! Once we received the rental agreement for signature, it did not mention whether the property was furnished or unfurnished, just a cryptic/standard 'content' section. Before signing, we asked for clarification on email, that came that the property was unfurnished. A few weeks later, my partner and I ordered a sofa, only for the agent to let us know a week later that 'sorry, all the items are staying in the property'. It took 2/3 weeks of chasing and waiting for a resolution but no quick outcome. This has now just been resolved (the agent confirmed that the property was unfurnished) but feel like a lot of headaches could have been avoided. All in all, I feel like the communication levels can be greatly improved, as phone calls are never follow-up with written confirmation unless strongly requested. In transactions that involve a lot of money, it feels essential. UPDATE: we entered the property and NOTHING that was agreed (removal of unwanted furniture as part of it) had been done. We spoke to the head of lettings who tried to tell us that all should be sorted with the landlord but when we spoke to the landlord, we were told the opposite. Stay clear of Martyn Gerrard and their questionable practices, they will say anything to get you to sign a contract.

Clemence · 24 April 2020

★★★★★ 5/5

Google

Great team, really helpful, would recommend

Samantha · 25 February 2026

★★★★★ 4/5

Google

Teddy and the Morley team are wonderful. They are efficient in responding to property issues reported and tenancy renewal. I am happy with their service delivery.

Tsungi · 15 August 2025

★★★★★ 5/5

Google

I have been dealing with MG Crouch End Office since, 2013. They have been outstanding in their service and professional attitude. They've found excellent tenants for me and they've managed my flat in such a way that I am very happy here to acknowledge their good work and professionalism. Thank you Anthony and Jessica for finding excellent tenants. Thank you Fran in the accounts for the great service you provide dealing with the accounts side of things A big Thank you also to Vanessa and the others in the management team, again for an excellent management service. I am grateful for the peace of mind your overall service provide for me as an overseas landlord.

Jonathan · 23 September 2019

★★★★★ 5/5

Google

I received great service by everyone in the Hornchurch branch, they answered all my questions whenever I called them and really looked after me.

S · 2 September 2025

★★★★★ 5/5

Google

My roommates and I used Martyn Gerrard to find a flat. We were really struggling to find one since we have lots of pets, we were all students and 3 out of 4 are from overseas. Can Kaya was the letting agent we dealt with and he was amazing and patient in an otherwise very frustrating and difficult process. We ran into several difficulties with our referencing that was conducted by a separate company, Let Alliance. It was nearly impossible to pass referencing as a foreign student coming into the UK. Through it all, Can went above and beyond to help us secure the flat that would allow 4 girls, 2 dogs, and 2 cats to move in. :D Can was very good at responding to us, even when the 4 of us sometimes texted/emailed him all at once with questions about the process. It was great to have such a reliable agent to deal with when all 4 of us were either not in London or not even in the UK. Thank you Can, you're the best!

Vilma · 29 July 2019

★★★★★ 5/5

Google

I have been dealing with MG Crouch End Office since, 2013. They have been outstanding in their service and professional attitude. They've found excellent tenants for me and they've managed my flat in such a way that I am very happy here to acknowledge their good work and professionalism. Thank you Anthony and Jessica for finding excellent tenants. Thank you Fran in the accounts for the great service you provide dealing with the accounts side of things A big Thank you also to Vanessa and the others in the management team, again for an excellent management service. I am grateful for the peace of mind your overall service provide for me as an overseas landlord.

Jonathan · 29 July 2019

★★★★★ 5/5

Google

Brilliant estate agent. Helpful in finding the right house with the criteria given. Answered the phone and progressed the sale chain when all had gone quiet. Nice welcome pack on arrival

Andrew · 13 June 2025

★★★★★ 5/5

Google

Jamie, Joe and the team did a great job of handling a tricky property sale. They kept me informed and advised throughout the process. I couldn’t have asked for better Thank you all very much for such a professional and effective service.

Guy · 18 May 2024

★★★★★ 5/5

Google

My partner and I worked with Treon at Martyn Gerrard to buy our first home and have only positive feedback to share. He was professional, communicative, easy to work with. He answered all our questions promptly and helped us understand the process of buying, making it much less stressful than it could have been. Thank you Treon!

Alicia · 22 May 2023

★★★★★ 5/5

Google

So pleased I chose Martyn Gerrard. I felt I received thorough, considered, professional consultancy throughout the entire process. Treon's responsiveness and guidance was invaluable. Gabriella's transparency and honesty was a great support. Happy to recommend Martyn Gerrard for sale or purchase.

Emma · 30 January 2025

★★★★★ 5/5

View Agents

my recent purchase

"I bought this house through Dario Esposito at MG. It was a probate sale and completion took place in November 2016. There were many hiccups along the way which could easily resulted in the purchase falling by the way side. I learnt how much hard work by the agent can be required for such a sale especially in quiet and more challenging house market conditions. My impression of estate agents had been coloured by the easy money to be made during the boom years. I have had now had to revise my views, and now understanthat in more challenging conditions the underlying qualities of an agent- such as training, market knowledge persistence, social skills, etc- counts for a lot, and will increasingly make the difference between closing a sale and not closing a sale. I nearly gave up on my purchase but because Dario remained confidence we could close the deal I persisted, we were able to work things out; we did indeed eventually close the deal. I spotted Dario working late on several occasions. I think it must have been after 6.30. Neighbouring agents in the High Road had clearly packed up and gone home."

Andrew · 30 August 2018

★★★★★ 5/5

Google

Ceejay is really helpful. Wish you all the best.

Na · 3 August 2025

★★★★★ 5/5

View Agents

Thank you Jessica and Anthony

The reviews I read about Martyn Gerrard led me to select the agency despite not being so present in South Camden. I wanted an agency that was good for both landlords and tenants. The agency is extremely professional and everyone makes everything runs smoothly. I first approached Anthony Spittle who convinced me that his team could find good tenants for the flat and he remained involved till end. Anthony was very responsive throughout and I am very grateful for that. Jessica Haynes organised multiple visits and worked hard to gain interest from prospective tenants, show the flat, provide feedback on the visits and ultimately secure the tenancy. Jessica was also very responsive and organised all the necessary checks and services to complete the process. Thank you Jessica and Anthony for all your help, guidance and support, I would definitely recommend you both to prospective landlords.

Kk · 2 August 2018

★★★★★ 5/5

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Ellena Andrea

Your Property Manager named above has been very responsive and thorough in the way she has managed 44 Coppetts Road. Since new tenants have moved in she has contacted me about minor snags in the flat and has responded quickly and efficiently to my queries and requests. Dealing with her has been a pleasure and I congratulate her on her professional approach to her position as Property Manager. As I am responsible for my brother in laws estate it is of significant reassurance for me that Ellena is looking after the property and the tenants' need as I am based in Somerset and can not easily get up to London to deal with these issues.

Garth · 20 June 2018

★★★★★ 5/5

Google

Just completed with hunters and I can’t recommend them enough. They went above and beyond and I also can’t thank them enough. Rebecca is really efficient, communicative and just an all round sweetheart!! Thanks guys for everything 💗 …

Jemma · 8 June 2024

★★★★★ 5/5

Google

MASSIVE thanks to Joe! He is a true gentleman and man of the word. Literally made it sooo easy for us(first time buyers). Always in touch, always gets the job done. Never seen such a good agent in my life!

Kirils · 18 May 2024

★★★★★ 5/5

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Help in the property market: Antony Spittle

I was very worried when I found out our currant tenants were about to move. This is because I had just had a accident and was just out of hospital. But I was soon looked after by Antony who informed me of what was going on and kept me up to date on the process of re letting. The whole team rallied round under Anthony and made the whole process as easy and pleasant as possible. I am more than grateful to him for all his help in my hour of need.

James · 23 November 2017

★★★★★ 5/5

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Consummate professional and genuinely nice guy.

I have bought and sold properties with Mark and would have no hesitation in recommending his services. He is very knowledgeable about the local market, and wider issues which impact on the property market. He manages to strike the right balance between handling transactions in a calm manner and knowing when to be more assertive. He has real integrity and affords you the same professional service whether you are buying or selling. He was instrumental in maintaining my sanity during one particularly difficult sale which I am very grateful for! Thanks Mark

Katie · 16 October 2017

★★★★★ 5/5

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James is a brilliant member of the Crouch End sales team!

I have had dealings with Martyn Gerrard Crouch End for over twelve years and have always been very happy with the service provided by Mark Fordham who is now the Sales Manager. James is from the same mould.We had quite a difficult purchase due to some unanticipated factors.However James's optimism,tenacity,and proactive attitude was a huge support.His transparent honesty was refreshing,as was his unfailing courteous professionalism..For these reasons we rate James very highly and will not hesitate. to return to him for future trans actions and to recommend him and Crouch End Martyn Gerrard to others.

Anne · 10 October 2017

★★★★★ 5/5

View Agents

Well done

I would like to thank all the stuff at Martyn Gerrard @ Crouch End office for their good work in selling my house. I would particulary want to thank to Mark and Emile for keeping me well informed and I believe that they are very professionals in their jobs, and they took a lot of pressure of me. Also, I can say that their colleague who came round to do the video is very professional . Well done to the whole team !

Barrie · 3 October 2017