Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
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5/5
GoogleLauren was an awesome property consultant. We had visited a property in Chelmsford and she was very well aware of the area and the details in the property. We would definitely make sure to have her take us around for further viewings.
Sneha Β· 15 July 2025
Agent replied Β· 15 July 2025
Thank you for your wonderful feedback! Weβre thrilled to hear that Lauren provided you with excellent service and insights during your property viewing in Chelmsford. Your satisfaction is our priority, and we look forward to assisting you with future viewings.
Stephen Frost, Director.
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5/5
GoogleI would thoroughly recommend Martin & Co, especially Lauren Cook, a senior property consultant.
Lauren is extremely knowledgeable and fully committed to every client she works with.
A great company, with wonderful staff.
Paula Β· 14 October 2025
Agent replied Β· 17 October 2025
Thank you for your wonderful review and recommendation! We are thrilled to hear that Lauren made such a positive impression with her knowledge and commitment. Our team strives to provide the best service possible, and it's rewarding to know that you had a great experience with us. We appreciate your support and look forward to serving you again in the future!
Stephen Frost, Director.
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5/5
GoogleDavid has been great at helping the tenancy process by as smooth and seamless as possible. Would happily recommend him to people looking for a property in Chelmsford.
Charles Β· 14 November 2025
Agent replied Β· 17 November 2025
Thank you for your kind words, Charles. We're thrilled to hear that David made your tenancy process smooth and seamless. Your recommendation means a lot to us, and we appreciate your support. If there's anything else we can assist you with in the future, please let us know.
Stephen Frost, Director.
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3/5
GoogleI was a tenant with Martin & Co for almost 8 years, and my experience with them was wonderful specially with David Tupper, but when he disappeared & when I received eviction notice and court order, everyoneβs attitude changed completely π. β¦
Dipa Β· 8 August 2026
Agent replied Β· 23 August 2025
Hi Dipa,
We're pleased to hear that you had a positive experience during much of your tenancy, particularly with David.
We're sorry to read that your experience changed towards the end of your tenancy. We take feedback like this seriously and would welcome the opportunity to better understand your concerns. We've tried to contact you by telephone and left you a voicemail in the hope of discussing your experience directly.
Please do get in touch with us at your convenience, as we'd genuinely appreciate the opportunity to speak with you.
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5/5
GoogleMartin & Co are hands down the best agent I have ever used! My journey to sell/rent my home has been extremely complicated and required significant patience and guidance which Martin & Co (particularly John Frost) has carried out diligently and professionally at all times. They are professionally accredited (which other agents in the area do not possess) which means they are always on top of rule and regulation changes. Their communication skills are second to none, keeping me updated at all times and available to talk through any issues. They have subsequently found me both a top rate tenant and subsequent buyer, they really have been a lifeline! I have used a lot of other agents in the Essex area, donβt waste your time, I will only be using Martin & Co going forward! The whole team at Martin & Co should be proud of themselves!
Keeleigh Β· 16 October 2023
Agent replied Β· 10 October 2023
Dear Keeleigh,
Thank you so much for taking the time to share your wonderful review about your experience with us. We are thrilled to hear about your positive journey and the exceptional service you received.
It's heart-warming to know that you found our team to be patient, professional, and diligent throughout your complicated process. We take great pride in being professionally accredited, as it allows us to stay up-to-date with all the latest rule and regulation changes, ensuring a smooth and compliant process for our clients.
Your trust and satisfaction mean the world to us, and we are committed to continuing to provide you with the best service going forward.
Thank you again for choosing Martin & Co Chelmsford. We are indeed proud of our team, and we're grateful to have clients like you. If you ever need any assistance in the future, please don't hesitate to reach out.
Best Regards,
Steve
Director
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5/5
GoogleI was struggling to find a right property for a while and some other agency was treating me in a rude way as Iβm a foreign nation with not much knowledge about properties. Martin & Co Chelmsford is by far the best. Their response is very quick and accurate. They are friendly and yet very polite. The system they use to follow up outstanding issues at property is on point. I am overall really happy to find Martin & Co and their people. Luke, Kerri, Fred, Jodie (sorry if I missed names) all are very lovely people.
ζθ€γγ Β· 16 October 2023
Agent replied Β· 28 September 2023
Good day,
Thank you so much for sharing your experience with us! We're thrilled to have been able to assist you in finding the right property and provide you with a positive experience.
At Martin & Co Chelmsford, we value every client and are dedicated to offering top-notch service. We appreciate your kind words about Luke, Kerri, Fred, and Jodie, they're indeed fantastic members of our team.
Regards
Steve
Director
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5/5
GoogleMartin & Co has managed our rental property for 15 years. Steve and team have always been trustworthy and provided great service. Recently David Tupper has been a great support to us with co-ordinating the redecoration of our property on our behalf after many years of lettings. Thanks to the whole team.
Natalie Β· 21 February 2025
Agent replied Β· 24 February 2025
Thank you for your wonderful review, Natalie! We're thrilled to hear about your positive experience with David, myself and the team over the years. We truly appreciate your trust in us for your rental property management. Your support means a lot to us!
Stephen Frost, Director.
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5/5
GoogleLibby, Tonia and Paul were a delight to deal with. Thank you guys for all your help!!
Laurence & Paola
Laurence Β· 20 January 2026
Agent replied Β· 20 March 2026
Thank you so much, Laurence and Paola. We're thrilled Libby, Tonia, and Paul made your experience delightful. We appreciate you taking the time to leave this kind review and are always here to help in the future.
Stephen Frost, Director.
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5/5
GoogleWe're really happy with the agency! Their communication is excellent, they reply super fast, which made everything so much easier. A special thanks to Tonia, who was incredibly helpful and got our issue resolved the same day. Highly recommend!
Daniela Β· 17 July 2025
Agent replied Β· 17 July 2025
Weβre thrilled to hear that you had such a positive experience with our agency! Thank you for recognizing Toniaβs efforts, she truly goes above and beyond to assist our clients. Your recommendation means a lot to us, and we look forward to continuing to provide top-notch service.
Stephen Frost, Director.
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5/5
GoogleVery helpful and polite whenever I speak to Jodie. Definitely recommend their service. Ive been with martin and co for 9 years and theres been been come and go but everyone i have dealt with has been lovely and really helpful.
Aroosa Β· 8 August 2026
Agent replied
Aroosa, Thank you for taking the time to review our services. I am please we meet your expectations.
Stephen Frost FARLA ANAEA
Director
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5/5
GoogleI had view flat and Luke was the one who showed me around the property.
Was really friendly and responsive.
I really like the flat but was a bit far from my work and I have so much staff so I won't get rid of it until the move date. Luke was really understanding about it and he told me that if I see any other properties to contact them .
I would really recommend it .
Klaudia Β· 15 November 2023
Agent replied Β· 11 November 2023
Dear Klaudia,
Thank you for taking the time to leave us such a thoughtful review! We're delighted to hear about your positive experience with Luke and his friendly, responsive approach. We understand how important it is to find a property that perfectly fits your needs, including location and space for all your belongings. Luke's understanding and supportive attitude reflects our commitment to helping every client find their ideal home. We appreciate your recommendation and look forward to assisting you with any future property needs. Thank you for considering us for your home search!
Regards
Steve
Director
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5/5
GoogleLovely team and office! I dealt with Tonia and David who were super proactive, helpful, promt and on the other end of the phone when needed.
HL Β· 14 November 2025
Agent replied Β· 17 November 2025
Thank you for your wonderful feedback! We're delighted to hear that Tonia and David provided you with exceptional service. Our team strives to be proactive and supportive, and it's great to know that you felt well taken care of. We appreciate your kind words and hope to assist you again in the future!
Stephen Frost, Director.
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5/5
GoogleExcellent service from the staffs, I will recommend Martin &Co any day. Thanks David for being so quick to deliver. I will recommend Martin & Co anyday.
Fadekemi Β· 5 November 2025
Agent replied Β· 5 November 2025
Thank you for your wonderful feedback, Fadekemi! We're thrilled to hear that you had an excellent experience with our team, especially with David's quick service. Your recommendation means a lot to us. We look forward to serving you again β¦ More
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5/5
GoogleI was looking for a flat to rent and Luke was very helpful and professional in my search. He showed me around a property and was very knowledgeable about it, helping to answer any questions I had. When I ultimately decided to go with a different property, being advertised with a different agent, he was really nice about it and told me to let him know if anything changes or if I need help finding somewhere in the future. Had a positive experience with Martin and Co and would recommend.
Hannan Β· 17 August 2023
Agent replied Β· 17 August 2023
Dear Hannan,
Thank you for your kind review. We're delighted to hear about your positive experience with Luke during your flat search. It's wonderful to know that his helpfulness, professionalism, and knowledge made a difference in your search process.
We appreciate your understanding in choosing a different property and agent; your comfort and satisfaction are what matter most. Remember, we're here for you if your circumstances change or if you need assistance in the future.
Regards
Steve
Director
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5/5
GoogleLibby and Tonia are such wonderful persons. They helped us settle in well in our new home. Highly recommend Martin & Co as letting agents.
Update: We're still happy with our choice of going with Martin & Co.
Amax Β· 18 August 2026
Agent replied Β· 22 August 2026
We are glad to hear Libby and Tonia helped you settle well. Your recommendation means everything to us.
John Frost, Director
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5/5
GoogleFrom the very beginning of our renting journey, we had the pleasure of working with Libby Connolly. She was always easy to reach, listened carefully to our needs, and made sure everything was followed up. She made the whole renting process smooth and stress-free, and we felt fully supported at every step. We are very grateful for her professionalism, kindness, and dedication, and we would highly recommend her services to anyone looking to rent a home. Thank you, Libby!
Irmak Β· 18 September 2025
Agent replied Β· 17 October 2025
Thank you for your wonderful feedback! We're thrilled to hear that Libby provided you with such excellent service throughout your renting journey. Her dedication to her clients is truly commendable, and we're glad she made the process smooth and enjoyable for you. We appreciate your recommendation and look forward to assisting you again in the future.
Stephen Frost, Director.
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5/5
GoogleI had a fantastic experience with Martin & Co for my letting needs. The process was incredibly professional and smooth from start to finish. A special thanks to Tammy & Kim for their outstanding service and support. They made everything so easy and stress-free. Highly recommend Martin & Co! Thank you, guys!
Raj Β· 15 January 2025
Agent replied Β· 18 January 2025
Thank you for your wonderful review, Raj! We're thrilled to hear you had a fantastic experience with our team. Tammy and Kim will be delighted to know they made a positive impact on your letting process. Your recommendation means a lot to us!
Stephen Frost, Director.
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5/5
GoogleIt has been a great experience. Tonia has been on top of things in terms of maintenance and helped in seamless coordination.
Aditya Β· 12 December 2025
Agent replied Β· 19 December 2025
Thank you for your wonderful feedback! We're thrilled to hear that Tonia provided you with exceptional service and made your experience seamless. Your satisfaction is our top priority, and we look forward to continuing to meet your needs.
Stephen Frost, Director.
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5/5
Direct reviewsAppreciation and gratitude.
Thank you to David for helping me solve my issue with water supply connection to my washing machine. I was at my very panicky moment but with your high level of knowledge and understanding about my current situation you listened to my issue patiently and guided me through until the washing machine was working again. Thank you for your support. Everyone who works at Martin and co are very polite, approachable and supportive. I have been renting with them for the past 6 years. Thank you for your support specially at this difficult time of my life.
Dipa Β· 26 February 2025
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5/5
GoogleI have nothing but praise for the team at Martins, specifically Fred Shortridge who was my first point of contact when I decided to sell my cottage. I also must mention Steve Frost & John Frost. All contact was made via email as I live abroad & was efficient & prompt replies all the way through. Through their marketing the first person to view my cottage has made an excellent offer which I have accepted. They have also found me a conveyancer in super fast time. Before I put on the market Martins were my letting agents and Emma was excellent also. In summary , I highly recommend Martins to anyone looking to rent or sell their property. Totally professional & personable in every way. I am delighted with the whole process. I am very happy to confirm the prompt and professional team got me a buyer in the first viewing who offered Β£22k above minimum price I would accept and now I complete shortly. I canβt praise Steve Frost and his team highly enough and would urge anyone wanting to sell their property go directly to Martins !
Susannah Β· 13 July 2023
Agent replied Β· 10 June 2023
Hi Susannah,
Thank you for taking the time to write this lovely review, it means a lot. It has been a pleasure and good news we were able to help get you moving.
Thank you for trusting us to manage your home for the last 10+ years too.
Good luck with the next chapter.
Steve and the Team
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5/5
GoogleThe service at Martin & Co has been amazing. After weeks of struggling and having poor experiences with other estate agents, working with Martin & Co Chelmsford has been a breeze. The whole process has been quick and easy, and myself and my partner have been kept up-to-date at every point via phone call which we really appreciated. Terry has been excellent - he is such a kind and helpful agent and he has made the process so much easier after the poor experiences we have had with different agencies in the past. Everyone who we have interacted with at Martin & Co has been friendly and helpful, I cannot recommend this team enough!
Ellie Β· 13 July 2023
Agent replied
Hi Ellie
Thank you for your kind words.
Regards
Stephen Frost
Director.
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5/5
GoogleI am highly impressed and very pleased with services provided by Martin & Co.
Luke was very proactive in his communication, keeping me updated every step of the way. Every time I called him for any query related to the property search, I was able to get all my answers quickly. If you need a viewing, the team arranges it very swiftly with proper follow ups. I also want to appreciate Emma for her timely follow ups on the house viewing appointments.
Overall it was a positive experience for me. I would highly recommend Martin & Co to anyone looking for a dedicated, knowledgeable, and reliable property agent. They truly went above and beyond to ensure that my experience was a positive one. Keep it up guys!!
Sandesh Β· 13 July 2023
Agent replied Β· 15 April 2023
Dear Sandesh
Thank you for sharing your positive experience! It's great to hear this feedback about Luke and Emma and we're glad to hear that your overall experience was positive. We will continue to strive for excellence.
Regards
Steve
Director
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5/5
GoogleTonia was lovely and very helpful when I had problems at the property
Abena Β· 20 February 2026
Agent replied Β· 20 March 2026
Thank you so much for your kind words, Abena. Weβre delighted Tonia was able to help and that you had a positive experience at the property. Weβll be sure to share your praise with her. Please reach out anytime you need assistance in the β¦ More
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5/5
View AgentsThank you Kim
We have had our rental apartment with Martin & Co for many successful years, and never had a complaint. This year has been very difficult for us due to changes in legislation. Kim has certainly walked the extra mile for us and helped out with good grace, knowledge, humour and understanding. Thanks to her we will be keeping our property with them.
Thank you Kim.
Jan Β· 8 August 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
