Trusted Agent profile · Chelmsford, Essex
Verified
★★★★★
753 reviews across 4 platforms
2 Watson Heights, Chelmsford, Essex, CM1 1AF
Part of Martin & Co, see every office.
Martin & Co's office in Chelmsford, Essex, at 2 Watson Heights, is rated 4.8 out of 5 across 753 reviews on four platforms, including 718 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
718
Reviews on Google
This office
20
Reviews on View Agents
This office
9
Reviews on Direct reviews
This office
6
Reviews on Trustpilot
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
As a new landlord, Martin & Co Chelmsford fully managed service provided the peace of mind that my property was professionally marketed and cared for. They have ...Read the review from sellers
I recently bought a flat and the service provided by Stephen Frost and his team was excellent. The Sales Progression team provided an excellent professional ...Read the review from buyers
We have had our rental apartment with Martin & Co for many successful years, and never had a complaint. This year has been very difficult for us due to changes ...Read all 9 from landlords
Our front door’s lock jammed so I emailed Tonia first thing in the morning. She replied quickly and got a locksmith organised and sent out to me that day. The ...Read all 17 from tenants
Martin & Co Letting and Estate Agents Chelmsford is arguably Chelmsford's Premier letting, sales and property management company. Martin & Co Chelmsford has steadily built up an enviable reputation in the Chelmsford area. As one of the leading Letting and Estate Agents in Chelmsford, our negotiators work tirelessly to match properties with tenants and buyers and to ensure the Landlord or Seller is kept aware of developments regarding their asset. Landlords and property investors have the comfort of knowing that letting a property with us will bring the double bonus of nationwide business ethos and training, combined with the knowledge that our know the local property market and can tailor your lettings/sales program accordingly and provide an Asset Management Service. For tenants we know that everyone wants a home and it can be stressful! Therefore everyone involved in your rental at Chelmsford appreciates that your requirements are a critical component of the lettings cycle and we try to make the selection of a property as easy as possible. We have what we think is a refreshingly different approach to selling your property and tailor our Estate Agency services and products to your needs. We offer a choice of payment plans so that you can choose to pay as you go, or select a no sale no fee arrangement - or even a mixture of both!
The Trusted Agent 2026 results for Martin & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
GoogleLauren has been excellent throughout this process for which I thank her for her perseverance and wonderful customer service
Thank you for your kind words, Elaine! We're thrilled to hear that Lauren provided you with excellent service and support. Your feedback encourages us to continue striving for top-notch customer experiences. We appreciate your business and look forward to serving you again. Stephen Frost, Director.
5/5
GoogleWe’ve been working with Martin & Co for some time now, providing photography for their property listings, and they have been an absolute pleasure to work with. The team is friendly, professional, reliable, and always great to communicate with. We really value the relationship we’ve built and look forward to continuing to work together. Highly recommend Martin & Co to anyone looking for a fantastic team to work with.
5/5
GoogleWe’ve been a tenant for almost 2 years and maintenance issues have been resolve super quickly and efficiently. Special shoutout to Tonia!
5/5
GoogleWe have had an excellent experience with David Tupper from Martin & Co. He has been our primary point of contact and has always responded promptly to queries and service requests, ensuring that any concerns were resolved in a timely and courteous manner. His communication has been clear and reliable, which has made our tenancy smooth and stress-free. We are very pleased with the service provided by both David and Martin & Co, and would confidently recommend them to anyone seeking a well-managed rental experience.
Thank you for your wonderful feedback, Teena! We're thrilled to hear that your experience with David Tupper and our team at Martin & Co has been so positive. It's great to know that our communication and support have made your tenancy smooth and stress-free. We appreciate your recommendation and look forward to continuing to provide excellent service. Stephen Frost, Director.
5/5
GoogleHave been with Martin&Co for some years and have always had a very professional and polite service. David Tupper has always kept myself up to date ensuring that nothing but the best service to myself but also to my tenants to ensure that current regulations and compliance with the changing laws are adhered to. I would always recommend Martin & CO as there are also many other experienced staff
Thank you for your kind words, Trish! We’re thrilled to hear that you’ve consistently received professional and polite service from our team, particularly from David Tupper. It's our priority to stay updated on regulations to provide the best possible service to both landlords and tenants. Your recommendation means a lot to us, and we appreciate your continued support! Stephen Frost, Director.
5/5
GoogleMary and Michelle were both fantastic in all their work during our recent house move into Chelmsford. Thanks to you both. Acting as the vendors agents, they were infinitely better than the agency we used for our own property and I'll definitely be using them when we choose to move in the future. Things I liked: - Sending weekly updates to solicitors and copying us in to keep up to date. - available on mobile so we always had simple access to speak to them - friendly, no fluff and personable attitudes throughout - fast responses to requests for additional viewings and queries on property Things I'd love to see tweaked a bit: - for the viewings, give people a bit more space. I don't know if it was the vendors request, but when viewing the property with Lewis, I couldn't picture myself in the house as it felt like he was a shadow following me into every room. I realise it's a personal preference I should have commented on at the time, but it would have been nice to have been able to explore the space. - be clearer on the transaction handover stages - While Michelle was great to deal with, initially I was unsure who she was (sales progressor for Swift Exchange). The affiliation with Martin & Co could be clearer :) Overall - 10 out of 10, thanks to all of you.
Thank you Mat. 10/10 is amazing. 🙏 Good luck in your new home. Keep in touch and we look forward to helping you again soon. 😀 Stephen Frost Director.
5/5
GoogleMary and Michelle were both fantastic in all their work during our recent house move into Chelmsford. Thanks to you both. Acting as the vendors agents, they were infinitely better than the agency we used for our own property and I'll definitely be using them when we choose to move in the future. Things I liked: - Sending weekly updates to solicitors and copying us in to keep up to date. - available on mobile so we always had simple access to speak to them - friendly, no fluff and personable attitudes throughout - fast responses to requests for additional viewings and queries on property Things I'd love to see tweaked a bit: - for the viewings, give people a bit more space. I don't know if it was the vendors request, but when viewing the property with Lewis, I couldn't picture myself in the house as it felt like he was a shadow following me into every room. I realise it's a personal preference I should have commented on at the time, but it would have been nice to have been able to explore the space. - be clearer on the transaction handover stages - While Michelle was great to deal with, initially I was unsure who she was (sales progressor for Swift Exchange). The affiliation with Martin & Co could be clearer :) Overall - 10 out of 10, thanks to all of you.
Thank you Mat. 10/10 is amazing. 🙏 Good luck in your new home. Keep in touch and we look forward to helping you again soon. 😀 Stephen Frost Director.
5/5
GoogleMany thanks to David Tupper at Martin & Co for his support on dealing with Letting issues. Very courteous, professional and efficient. I recommend David's support to those seeking and providing Lettings alike.
Thank you for your kind words about David Tupper's support at Martin & Co. We're thrilled to hear that you found his assistance courteous, professional, and efficient. Your recommendation means a lot to us, and we appreciate your trust in our services. We look forward to helping you with any future letting needs! Stephen Frost, Director.
5/5
GoogleGreat service. Grateful to David Tupper and his team for all their timely assistance. Thank you!
Hi Felix Thank you for taking the time to give us a review. Stephen Frost FARLA ANAEA Director
5/5
GoogleWe highly recommend Martin and Co Chelmsford Branch who sold our house. John Frost is professional, efficient, very good with communication, and gets the job done. They do not waste time, know the business inside out, and you don't have a long contract with them, i.e. you can give them a weeks notice...This puts the pressure on them hence they sold our house straight away, when it didn't work out they sold our house again within a week. Needless to say they are brilliant. Whenever we contacted John he always answered our call or returned our call the same day. Throughout the sale we were kept up to date with progress. When we appointed them they didn't waste time and they took photos the next day, and put the house on the market straight away. John listened to us and used his expertise to advise us. Thank you Martin and Co and well done.
Hi Mandy Thank you for your lovely words about the team and specifically John. Its really encouraging to hear that your experience has been a good one. It was a pleasure helping you and your family on the next chapter. Thank you for letting us be part of this journey too. Good luck in your new home. Stephen Frost FARLA ANAEA Director
4/5
GoogleLibby was attentive and helpful at all stages - couldn’t have asked for better. The signing of documents was slightly confusing but was all done in the end and could be easily completed once we knew what we needed to do!
Thank you for your review, Jessica! We're pleased to hear that Libby provided you with attentive and helpful service. We appreciate your feedback regarding the document signing process, and we'll work on making that clearer for future clients. Your insights help us improve, and we look forward to assisting you again! Stephen Frost, Director.
5/5
GoogleWouldn't hesitate to recommend Martin & Co. David Tupper is always so quick to respond to emails and offer assistance in a polite and professional manner. I've also dealt with Lauren and John and have been very satisfied with the service.
Thank you for your wonderful review, Gemma! We're thrilled to hear about your positive experiences with David, Lauren, and John. Your recommendations mean a lot to us, and we look forward to assisting you again in the future! Stephen Frost, Director.
5/5
GoogleReally happy with Martin & Co. Excellent landlord services. Every team member I have dealt with has been professional, polite, knowledgeable and happy to help. Tonia and David have been my main contacts over the past year and they have both been great. I wish I'd started using them sooner. Many thanks.
Thank you so much for your positive feedback, Lucas! We're glad to hear that our team was able to provide you with the excellent experience we strive to provide all our customers. We value your business and look forward to serving you again in the future. Stephen Frost, Director.
5/5
GoogleWe have been with Martin and co for an around a year and half now. I am writing this review to thank Jodie’s excellent support and commendable customer service always. He’s been a huge help throughout in terms of responding and resolving issues. Thank you Jodie and appreciate all that amazing work.
Thank you for your kind words, AmruthaVidya! We're extremely glad to know that Jodie was able to provide you with excellent support and commendable customer service. We will definitely let Jodie know about your high praise. Your support is greatly appreciated! Stephen Frost, Director.
5/5
GoogleWe highly recommend Martin and Co Chelmsford Branch who sold our house. John Frost is professional, efficient, very good with communication, and gets the job done. They do not waste time, know the business inside out, and you don't have a long contract with them, i.e. you can give them a weeks notice...This puts the pressure on them hence they sold our house straight away, when it didn't work out they sold our house again within a week. Needless to say they are brilliant. Whenever we contacted John he always answered our call or returned our call the same day. Throughout the sale we were kept up to date with progress. When we appointed them they didn't waste time and they took photos the next day, and put the house on the market straight away. John listened to us and used his expertise to advise us. Thank you Martin and Co and well done.
Hi Mandy Thank you for your lovely words about the team and specifically John. Its really encouraging to hear that your experience has been a good one. It was a pleasure helping you and your family on the next chapter. Thank you for letting us be part of this journey too. Good luck in your new home. Stephen Frost FARLA ANAEA Director
4.9/5
View AgentsThanks to David Tupper
I would like to express my sincere thanks to David Tupper, my property manager. I really appreciate how David has been so helpful throughout my tenancy. He always responded well to any complaints or requests. Very good in communication. Thank you David.
5/5
GoogleThank you Tonia Pool, quick response and good service, highly recommended.
We appreciate your feedback, Denise! Your satisfaction is our priority, so we are glad to hear about your experience. Please don't hesitate to contact us if you need any further assistance. Stephen Frost, Director.
5/5
GoogleStaff/Agent communication skill was wonderful and very helpful . Especially Tonia
Thank you for your kind words about our staff, especially Tonia. We're thrilled to hear that you had a positive experience with our team and their communication skills. Your feedback is greatly appreciated and motivates us to continue … More
5/5
GoogleLibby was fab in helping me find my property and getting me all set up. She even managed to arrange for my dog to be able to come along which I appreciate as she’s my bestie 🖤 …
Thank you for your wonderful review, Jessica! We're delighted to hear that Libby provided excellent assistance in finding your property and accommodating your dog. Your satisfaction means a lot to us, and we hope you and your bestie enjoy your new home! Stephen Frost, Director.
5/5
GoogleI would like to express my sincere appreciation for the outstanding work carried out by Tonia Pool and Libby Connolly throughout the process. …
We are thrilled to read your kind words about Tonia and Libby. Their professionalism, responsiveness, and dedication reflect the high standards our team strives to uphold. Thank you for recommending Martin & Co Chelmsford.
5/5
GoogleLibby has been fantastic in helping us find our next home. We can't wait to get the keys!
Thank you for your wonderful review! We're thrilled to hear that Libby has provided you with fantastic service in your home search. Exciting times are ahead as you get ready to move into your new home! We appreciate your trust in us and look forward to celebrating your new keys. Stephen Frost, Director.
5/5
GoogleI would highly recommend Martin & Co - having recently moved into of their properties, the service from both David Tupper and Libby Connolly has been excellent.
Thank you for your wonderful feedback, Anna! We're thrilled to hear that you had such a positive experience with David and Libby. Your recommendation means a lot to us. If you need any further assistance, don’t hesitate to reach out. Enjoy your new home! Stephen Frost, Director.
5/5
GoogleI had a great experience with MARTIN & CO (Libby) was extremely professional, supportive, and efficient throughout the entire process. She guided me step by step, answered all of my questions promptly, and helped to arrange a suitable move-in date by liaising with the landlord. The paperwork was handled smoothly, and I felt well-informed at every stage. I truly appreciate her help and would highly recommend this agency.
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Libby and how she was able to assist you throughout the process. Providing professional and supportive service is our top priority, and it's great to know that you felt well-informed and supported. We appreciate your recommendation and look forward to helping you again in the future. Stephen Frost, Director.
5/5
GoogleLauren was really helpful during the viewings, very knowledgable on the properties and provided all the information i needed without being overbearing. Very friendly and conversational
Thank you for your wonderful feedback, Nathan! We're thrilled to hear that Lauren provided you with helpful and knowledgeable service during your viewings. Our team strives to create a friendly and informative experience, and it’s great to know that we met your expectations. We appreciate your support and wish you the best in your property journey! Stephen Frost, Director.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Martin & Co's Chelmsford office has 753 reviews across four platforms: 718 on Google, 20 on View Agents, 9 on Direct reviews, 6 on Trustpilot.
Martin & Co Chelmsford is rated 4.8 out of 5 across all 753 reviews, and 4.8 out of 5 on Google from 718 reviews.
9 reviews from landlords, rated 5.0 out of 5 on average. For example, Jan wrote: "We have had our rental apartment with Martin & Co for many successful years, and never had a complaint. This year has been very difficult for us due to changes ..."
17 reviews from tenants, rated 5.0 out of 5 on average. For example, Jess wrote: "Our front door’s lock jammed so I emailed Tonia first thing in the morning. She replied quickly and got a locksmith organised and sent out to me that day. The ..."
Yes. In The Trusted Agent 2026 awards: Martin & Co, Chelmsford won Platinum.
Martin & Co Chelmsford, 2 Watson Heights, Chelmsford, Essex, CM1 1AF.
