5/5
GoogleLouis is a very enthusiastic agent who takes a keen interest in his clients' requirements. He made the extra effort to keep in contact with us during our house search.
Trusted Agent profile · Chelmsford · Essex
Verified
Martin & Co Chelmsford reviews
★★★★★
780 reviews across 4 platforms
2 Watson Heights, Chelmsford, Essex, CM1 1AF
Part of Martin & Co, see every office.
Martin & Co's office in Chelmsford, Essex, at 2 Watson Heights, is rated 4.8 out of 5 across 780 reviews on four platforms, including 745 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
745
Reviews on Google
This office
20
Reviews on View Agents
This office
9
Reviews on Direct reviews
This office
6
Reviews on Trustpilot
This office
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers1 review
As a new landlord, Martin & Co Chelmsford fully managed service provided the peace of mind that my property was professionally marketed and cared for. They have ...Read the review from sellers
Buyers1 review
I recently bought a flat and the service provided by Stephen Frost and his team was excellent. The Sales Progression team provided an excellent professional ...Read the review from buyers
Landlords9 reviews
We have had our rental apartment with Martin & Co for many successful years, and never had a complaint. This year has been very difficult for us due to changes ...Read all 9 from landlords
Tenants17 reviews
Our front door’s lock jammed so I emailed Tonia first thing in the morning. She replied quickly and got a locksmith organised and sent out to me that day. The ...Read all 17 from tenants
About Martin & Co Chelmsford
Martin & Co Letting and Estate Agents Chelmsford is arguably Chelmsford's Premier letting, sales and property management company. Martin & Co Chelmsford has steadily built up an enviable reputation in the Chelmsford area. As one of the leading Letting and Estate Agents in Chelmsford, our negotiators work tirelessly to match properties with tenants and buyers and to ensure the Landlord or Seller is kept aware of developments regarding their asset. Landlords and property investors have the comfort of knowing that letting a property with us will bring the double bonus of nationwide business ethos and training, combined with the knowledge that our know the local property market and can tailor your lettings/sales program accordingly and provide an Asset Management Service. For tenants we know that everyone wants a home and it can be stressful! Therefore everyone involved in your rental at Chelmsford appreciates that your requirements are a critical component of the lettings cycle and we try to make the selection of a property as easy as possible. We have what we think is a refreshingly different approach to selling your property and tailor our Estate Agency services and products to your needs. We offer a choice of payment plans so that you can choose to pay as you go, or select a no sale no fee arrangement - or even a mixture of both!
Awards
The Trusted Agent 2026 results for Martin & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
Google5/5
GoogleI am using Martin & Co for over 13 years now. Very professionally run company. I would like to thank Tonia for all her help in managing a recent project.
Agent replied · 26 August 2025
Thank you for your continued support over the years and for your positive feedback! We are glad to hear that Tonia was able to assist you effectively with your recent project. Your satisfaction and trust mean a lot to us, and we look forward to continuing to serve you. Stephen Frost, Director.
5/5
GoogleLibby has been very friendly during my visit on the day. And she also helped me on connecting with another branch for my document check (as I am living a few hours away).
Agent replied · 18 July 2025
Thank you for your wonderful feedback, Victoria! We're thrilled to hear that Libby provided you with friendly and helpful service during your visit. It's great to know she assisted you in connecting with another branch for your document check. We appreciate your support and look forward to serving you again in the future! Stephen Frost, Director.
5/5
GoogleMartin & Co were the letting agent for the house we rented for 5 years now and our experience with them has been first class. In these modern times where you hear so many horror stories, these guys are a breath of fresh air. They're on top of problems quickly, the contractors they've used with us have always been good and reliable, their online system is excellent and they're very polite. I also want to give a special mention to the senior tenancy manager David, who managed my leaving of the property, handover and return of deposit in a timely, courteous and professional manner.PositiveResponsiveness, Quality, Professionalism
Agent replied · 20 July 2025
Dear ToneLoc, Thanks for the review.
5/5
GoogleAround mid September we enquired for properties to rent at Martin&Co Chelmsford. Soon we found properties which we liked and booked a viewing. Luke was very professional and helpful to accommodate viewings which worked with our work schedule. Even during the reference checks Luke was very helpful with any questions we had along the way! Thanks to that outstanding service we found our future home. We would highly recommend this agency!!
Agent replied · 26 October 2023
Dear Ramdane, Thank you so much for your positive feedback and excellent Google review! We're delighted to hear that you are happy with our service. Your kind words mean a lot to us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your support and thank you once again for choosing our services. Regards Steve Director
5/5
GoogleJohn and the team were so helpful and easy to deal with when selling my house. They are very experienced and knowledgeable - would definitely recommend!
4/5
GoogleI am renting an apartment through Martin and co. All the formalities and check-in were managed properly by the team. Even though I had some initial troubles in the apartment (some items were not in usable condition), David was really quick and proactive in sorting them out, by co-ordinating with the landlord. David was always on call to update me.
Agent replied · 24 June 2024
Thank you for taking the time to share your experiences with our team, Varghese. We're glad that David could assist you effectively and quickly. Your feedback helps us to improve our customer experiences and we appreciate it very much. Enjoy your new apartment! Stephen Frost, Director.
5/5
GoogleWe have been renting through Martin & Co for 1 year and so far we have had a great experience. Great team, everyone is very informative and professional especially David. He has been very helpful. We never had any problem so far. Highly recommended.
Agent replied · 28 February 2025
Thank you for your wonderful review, Shrestha! We're delighted to hear that your experience with us has been positive over the past year. David and the team's commitment to providing great service is appreciated. Thank you for recommending us, and we look forward to continuing to serve you! Stephen Frost, Director.
5/5
GoogleHave just sold my property subject to contract and so far I have no complaints. Ben has been very helpful , professional, has advised me and kept me well informed . Here’s hoping the remainder of the process goes as smoothly .
Agent replied · 18 March 2025
Thank you for your positive review, Clare! We're thrilled to hear that Ben has provided you with helpful and professional service. We appreciate your trust in us and are here to support you through the remainder of the process. Stephen Frost, Director.
5/5
GoogleOutstanding service from John, Clare and team when selling my brother's house, and all done & dusted in 8 weeks. Their approachable yet utterly professional manner made the process so much easier than it otherwise might have been as it was carried out at a distance of over 250 miles. There are plenty of estate agents in Chelmsford - I chose well!
Agent replied · 14 May 2024
Dear Alison, Thank you so much for your kind words and for taking the time to leave this wonderful review. We're delighted to hear that you had a positive experience working with John, Clare, and our team. It's especially great to know that we could make the process smoother despite the distance. Your satisfaction is our top priority, and your feedback affirms the hard work we put in every day. Thank you for choosing us and for trusting us to help with your brother’s house sale. We hope to assist you again in the future! Regards, Stephen Frost Director
5/5
GoogleThe service received is great, even when it looks as if we will not get buyer Mr. Paul Curtis did everything possible to get a buyer at close to the price we wanted
Agent replied · 22 August 2026
Thank you for your review, Lawson. We are glad Mr Paul Curtis did everything possible to secure a buyer at close to your desired price. Your kind words are greatly appreciated.
5/5
GoogleMy wife and I first had contact with Martin & Co when we viewed a house they were selling. At that time our property was sold subject to contract but unfortunately our buyers had to pull out. We put the house back on the market with Martin & Co and their sales team led by Lauren Cook. What an excellent service we received as did the other person's in our chain. Lauren did a great job selling the property of a young couple who viewed and wanted our house and so she made three house sales possible and three families very happy. Well done Martin &Co.
Agent replied · 3 July 2025
Thank you for your wonderful review, Alan. We're thrilled to hear about your positive experience with Martin & Co and the exceptional service provided by Lauren. It's fantastic to know that her efforts not only helped you but also made other families happy in the process. We appreciate your trust in us and look forward to assisting you again in the future. Stephen Frost, Director.
4/5
GoogleWe have been renting through Martin & Co for 3 year and so far we have had an good experience. Great team, everyone is very informative and professional especially David. He has been very helpful and addressing concerns.
Agent replied · 17 April 2025
Thank you for your positive feedback! We're glad to hear that you've had a good experience with our team over the past three years. It's great to know that David has been able to assist you effectively. We appreciate your trust in us and look forward to continuing to support you. Stephen Frost, Director.
5/5
GoogleWe’ve had a great experience working with this team. I deal with them from an admin point of view and they are always quick to respond, very helpful, and clear in their communication. They look after our portfolio well and have given us sound advice when making investment decisions. We wouldn’t hesitate to recommend them.
Agent replied · 20 March 2026
Thank you, Alice, for your kind words and recommendation. We’re pleased to hear our responsiveness, clear communication, and advice have given you confidence in how we manage your portfolio. We appreciate you taking the time to share your experience and look forward to continuing to support your investment needs. Stephen Frost, Director.
5/5
GoogleHad a great experience with Martin & Co, thanks to David Tuppers prompt and polite service. He was always professional, quick to respond, and made the whole process smooth and stress-free. Highly recommend if you’re looking for a reliable and efficient letting agency!
Agent replied · 10 June 2023
Dear Maryam, Thank you for your kind review! We're thrilled to hear that Luke and Fred provided extremely helpful and kind service throughout the entire process. It was our pleasure to accommodate your needs and answer all of your questions. We appreciate your feedback and look forward to serving you again in the future. Regards Steve Director
5/5
GoogleIf I could leave more than 5*'s I would! We've been fortunate to be supported by Lauren Cook at Martin & Co who has helped us to find our dream home. Lauren has made the whole process seamless, she has been great at communicating and great at keeping us updated throughout the whole process. Lauren's knowledge of the property was impressive and you could tell she'd got to know the owners/understood all the important details of the property so she could relay these on to us during our viewing. We have felt really supported throughout, Lauren's warm and friendly approach has turned what could have been a pretty stressful experience into a positive one - couldn't recommend enough!
Agent replied · 18 June 2025
Thank you for your wonderful review, Georgie! We're thrilled to hear that Lauren provided you with exceptional support in finding your dream home and made the process so seamless for you. Her commitment to communication and her in-depth knowledge truly shine, and we're glad you felt supported throughout. Your recommendation means a lot to us, and we appreciate you taking the time to share your positive experience! Stephen Frost, Director.
5/5
GoogleAbsolutely first class service and support from Lauren throughout our selling process - which took some time. Lauren was always happy to help and get updates from the buyer concerning the progression of buying. She is a credit to Martins.
Agent replied · 2 August 2024
Thank you for the lovely feedback, Moira! We're delighted that Kerry and Lauren have been of excellent service to you. We aim to provide first class service and your wonderful recommendation reaffirms this. We're indeed lucky to have them in our team! Stephen Frost, Director.
5/5
GoogleWe are so happy with are experience with Martin & Co! Lauren Cook has been amazing during our house hunting process and worked incredibly hard to get us our perfect home!
Agent replied · 19 June 2025
Thank you for your wonderful feedback, Tom! We're thrilled to hear that Lauren provided you with such exceptional service during your house hunting journey. Your satisfaction means a lot to us, and we're glad you found your perfect home. If you need anything else in the future, feel free to reach out! Stephen Frost, Director.
5/5
GoogleLibby has been incredibly helpful throughout the process, always quick to respond and very accommodating. Thank you!
Agent replied · 20 March 2026
Thank you for your kind words, Victoria! We're thrilled to hear that Libby was able to assist you effectively and make your experience positive. If you need anything else, feel free to reach out! Stephen Frost, Director.
5/5
GoogleLauren has been excellent throughout this process for which I thank her for her perseverance and wonderful customer service
Agent replied · 17 October 2025
Thank you for your kind words, Elaine! We're thrilled to hear that Lauren provided you with excellent service and support. Your feedback encourages us to continue striving for top-notch customer experiences. We appreciate your business and look forward to serving you again. Stephen Frost, Director.
5/5
GoogleWe’ve been working with Martin & Co for some time now, providing photography for their property listings, and they have been an absolute pleasure to work with. The team is friendly, professional, reliable, and always great to communicate with. We really value the relationship we’ve built and look forward to continuing to work together. Highly recommend Martin & Co to anyone looking for a fantastic team to work with.
5/5
GoogleWe have had an excellent experience with David Tupper from Martin & Co. He has been our primary point of contact and has always responded promptly to queries and service requests, ensuring that any concerns were resolved in a timely and courteous manner. His communication has been clear and reliable, which has made our tenancy smooth and stress-free. We are very pleased with the service provided by both David and Martin & Co, and would confidently recommend them to anyone seeking a well-managed rental experience.
Agent replied · 22 May 2025
Thank you for your wonderful feedback, Teena! We're thrilled to hear that your experience with David Tupper and our team at Martin & Co has been so positive. It's great to know that our communication and support have made your tenancy smooth and stress-free. We appreciate your recommendation and look forward to continuing to provide excellent service. Stephen Frost, Director.
5/5
GoogleFive stars all the way for Libby! Her communication was top-notch and she worked incredibly fast to get our tenancy sorted. Thank you so much for the flawless service!
Agent replied · 10 October 2026
Thank you for your review, Kristine. We are thrilled to hear Libby's communication and efficiency made your tenancy process seamless. We shall pass your kind words on to her directly. John Frost, Director
5/5
GoogleWe’ve been a tenant for almost 2 years and maintenance issues have been resolve super quickly and efficiently. Special shoutout to Tonia!
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Questions about Martin & Co Chelmsford
What do landlords say about Martin & Co Chelmsford?
9 reviews from landlords, rated 5.0 out of 5 on average. For example, Jan wrote: "We have had our rental apartment with Martin & Co for many successful years, and never had a complaint. This year has been very difficult for us due to changes ..."
What do tenants say about Martin & Co Chelmsford?
17 reviews from tenants, rated 5.0 out of 5 on average. For example, Jess wrote: "Our front door’s lock jammed so I emailed Tonia first thing in the morning. She replied quickly and got a locksmith organised and sent out to me that day. The ..."
Has Martin & Co won any awards?
Yes. In The Trusted Agent 2026 awards: Martin & Co, Chelmsford won Platinum.
