Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMartin and Co have been exceptional and the move in process was very smooth. Big big thanks to the man himself Luke Harris who took his time with me sourcing out a place for me to move and giving the right advice. Would definitely look for a new place with this letting agency in the future. Hopefully Luke is still there
Michael · 4 April 2023
Agent replied · 15 April 2023
Dear Michael
Thank you for your kind words. We're glad to hear that the move-in process was smooth and that Luke was exceptional in helping you source the right property and providing you with the right advice. It's great to hear that you would continue supporting Martin&Co. We understand that it's important to have a great point of contact in a letting agency, and we're happy to hear that Luke was that person for you.
Regards
Steve
Director
★★★★★ 5/5
GoogleDavid Tupper from Martin &Co. He is a star. He helped me in a situation where I was very nervous in getting my contract extension. He really helped me to get it sorted. I was on the process of moving into a new house but suddenly the seller …
Ashin · 20 November 2025
Agent replied · 5 November 2025
Thank you for your wonderful feedback! We're thrilled to hear that David Tupper provided you with exceptional support during your contract extension process. It's great to know that he was able to alleviate your concerns and assist you in a … More
★★★★★ 5/5
GoogleLibby at Martin & Co was an absolute pleasure to deal with. We’ve dealt with a lot of estate agents over the years but this was by far the best experience that we’ve had to date. Informative, efficient & extremely helpful throughout. I highly recommend for anyone wanting a 1st class service.
Charles · 19 October 2025
Agent replied · 19 October 2025
Thank you for your fantastic review, Charles! We're thrilled to hear that your experience with Libby at Martin & Co was so positive. Providing exceptional service is our priority, and your recommendation means a lot to us. We look forward to assisting you again in the future!
Stephen Frost, Director.
★★★★★ 5/5
GoogleLibby and Carl helped us alot with everything I was so happy with them
Aya · 15 August 2026
Agent replied · 22 August 2026
We are thrilled to hear Libby and Carl provided such great support. Your kind words mean a lot to the team at Martin & Co Chelmsford. We will pass on your feedback to them both.
Best regards,
John Frost
Director
★★★★★ 5/5
GoogleLauren and Liby where a great help and we were able to go through the process quickly
Marta · 25 July 2026
Agent replied · 22 August 2026
We sincerely value your kind words about Lauren and Liby. It is great to hear the process went smoothly for you. We will pass your thanks on to them directly.
★★★★★ 1/5
GoogleI'm not someone who writes negative reviews, my review history will show as much, but the level of unprofessionalism here warrants an exception. …
Charles · 22 May 2026
Agent replied · 22 June 2026
John Frost, Director
★★★★★ 5/5
GoogleI have had a number of recent dealings with Tonia at Martin & Co and her communication is exceptional. She responds very quickly and has satisfactorily resolved my issues in a very professional manner.It has been a pleasure dealing with her.
Michael · 20 January 2026
Agent replied · 20 March 2026
Thank you, Michael, for taking the time to leave this wonderful feedback. We’re delighted Tonia provided prompt, professional communication and will be sure to pass your kind words on to her. We look forward to assisting you again in the … More
★★★★★ 5/5
Direct reviewsProfessional and friendly
Dealing with Tonia has been an absolute pleasure she is attentive, professional and has dealt with any issues with speed, great communication and very friendly. I cannot recommend any higher
Debra · 4 December 2025
★★★★★ 5/5
GoogleI am highly impressed and very pleased with services provided by Martin & Co.
Luke was very proactive in his communication, keeping me updated every step of the way. Every time I called him for any query related to the property search, I was able to get all my answers quickly. Thank you.
Biicu · 20 September 2023
Agent replied · 28 September 2023
Dear Biicu,
Thank you for your glowing review! We're delighted to have provided you with top-notch service. If you ever have more questions or need assistance in the future, don't hesitate to reach out.
Regards
Steve
Director
★★★★★ 5/5
GoogleI have been dealing with Tonia at Martin & Co. on the lettings side. She helped me rent out my property. She has been extremely helpful and professional making sure the tenants have everything they need whilst keeping me in constant communication throughout the process. Highly recommended.
K · 20 November 2025
Agent replied · 20 November 2025
Thank you for your wonderful feedback! We're thrilled to hear that Tonia provided you with exceptional service during the rental process. Her professionalism and commitment to communication are truly valued. We appreciate your recommendation and look forward to assisting you again in the future.
Stephen Frost, Director.
★★★★★ 5/5
GoogleLauren at Martin & Co has been absolute pleasure to deal with showing myself and partner round our future home.
She has kept us well informed throughout the journey and showed us some beautiful properties. I look forward to dealing with Martin & Co Chelmsford in the future!
Lucy · 8 November 2025
Agent replied · 9 November 2025
Thank you so much for your wonderful feedback, Lucy! We’re thrilled to hear that Lauren made your home search a pleasure and kept you informed every step of the way. It’s great to know you enjoyed the properties she showed you. We look forward to assisting you and your partner again in the future at Martin & Co Chelmsford!
Stephen Frost, Director.
★★★★★ 5/5
GoogleSince moving in, the team at Martin & Co has been incredibly helpful and responsive. Tonia, Dermid, and Libby, in particular, have been fantastic. They promptly resolved every issue, from minor maintenance to a faulty boiler and fridge, making the whole process smooth and stress-free. I highly recommend Martin & Co. for their excellent management and support!
Komal · 7 August 2025
Agent replied · 7 August 2025
Thank you for your wonderful feedback, Komal! We're thrilled to hear that Tonia, Dermid, and Libby provided you with exceptional support and made your move-in experience smooth and stress-free. Your recommendation means a lot to us. We're always here to assist you, so please don't hesitate to reach out if you need anything in the future.
Stephen Frost, Director.
★★★★★ 5/5
GoogleLibby from Martin & Co was extremely helpful and professional throughout the process of securing our flat. She was always quick to respond, friendly, and made everything smooth and stress-free. Really appreciate her support and would highly recommend her to anyone looking to rent a property.
Rajendra · 20 November 2025
Agent replied · 6 November 2025
Thank you for your wonderful feedback, Rajendra! We're thrilled to hear about your positive experience with Libby at Martin & Co. Her dedication to providing excellent service is truly commendable, and we appreciate your recommendation. If you need any further assistance in the future, please don't hesitate to reach out.
Stephen Frost, Director.
★★★★★ 5/5
GoogleVery pleased with Martin & Co.
Luke and Emma were proactive in their communication, keeping me updated every step of the way.
I highly recommend Martin & Co to anyone looking for a dedicated, knowledgeable, and reliable property agent. They truly went above and beyond to ensure that my experience was a positive one.
Jelinda · 13 July 2023
Agent replied · 4 May 2023
Dear Jelinda,
Thank you for sharing your positive experience with Martin & Co! We're glad to hear that Luke and Emma were proactive in their communication with you and kept you updated every step of the way. It's great to hear that you had a positive experience with our team and that you would recommend us to others. It's always important to have a dedicated, knowledgeable, and reliable property agent, and we're happy to hear that Martin & Co was able to provide that for you.
Regards
Steve
Director
★★★★★ 5/5
GoogleI needed some information about possibly letting my property when we emigrate later this year. Steve and Emma were quick to give me loads of information without even the promise of getting my business which is a big plus in my book! They made loads of helpful suggestions about things I hadn't even considered like putting furniture into storage, emergency contacts etc. I wouldn't hesitate to contact these guys when we do come to moving now and they'll definitely be hearing from me when the time is right! The office also had a really lovely atmosphere to it, everyone was incredibly friendly and welcoming. Thanks so much for your help and guidance guys!
Sarah · 10 February 2018
Agent replied
Sarah, what lovely words thank you. I am glad our advice was useful and helps you in making your emigration a little smoother this end.
Good luck with all the paperwork. When you are ready we will be happy to come round and hopefully help you let your home. In the meantime any questions, you have mine and Emma’s contact details.
Steve.
★★★★★ 5/5
GoogleWe have been with Martin&Co. Renting for a few years. Always been a pleasure. Tonia has recently been helping us with a maintenance issue. She has been prompt and so helpful liaising with ourselves and the landlord and ensuring all is fixed and happy. Thank you all and here is many more years to come.
Carine · 11 August 2025
Agent replied
Dear Carine,
Thanks for the review.
★★★★★ 5/5
GoogleWe have been landlords using Martin &Co as agents for more than 10 years during which time they have looked after our needs very well. In particular we would like to highlight the special efforts Kerri has made on our behalf sorting out some difficult situations caused by tenants not looking after things around the property as we would have liked. Suffice it to say we have moved beyond that now and the tenants appear to be happy to stay too. Well done Kerri!
Mike & Maureen
Mike · 21 September 2024
Agent replied · 24 September 2024
Thank you for your wonderful review, Mike and Maureen! We're thrilled to hear that you've had a positive experience with us for over a decade. Kerri appreciates your recognition of her efforts and is committed to providing the best support for all our landlords. Thank you for your continued trust in Martin & Co!
Stephen Frost, Director.
★★★★★ 5/5
GoogleI have had a great experience so far; the team is highly responsive, professional, and competent. I could not have wished for a better agency to help me secure the first tenant for my first buy-to-let property. I highly recommend them!
Eddy · 23 December 2025
Agent replied · 24 December 2025
Thank you for your fantastic feedback, Eddy! We are thrilled to hear that you had a great experience with our team and that we could assist you in securing your first tenant. Your recommendation means a lot to us, and we look forward to continuing to support you with your property needs.
Stephen Frost, Director.
★★★★★ 5/5
GoogleVery professional letting agent. Highly recommend Martin & Co if you a Landlord.
Mark · 25 July 2026
Agent replied · 5 September 2024
We appreciate your feedback and recommendation, Mark! Our team strives to provide the best services to our clients and we're thrilled to know you had a great experience with us as a landlord. Thank you. … More
★★★★★ 5/5
GoogleI am a tenant and the general consensus is most letting agents take your money and are then never there for you. HOWEVER, Gemma and the team at Chelmsford Martin & Co have been great and I have recieved nothing but a 1st class service throughout, I would highly recomend Martin & Co to anyone looking for an letting or estate agent who is easy to deal with and totally reliable. Nothing seems to much and are propt and courteous at all times.
Brian · 22 May 2016
Agent replied
Brian, thank you for taking the time to write about your experiences with my team. Means a lot
★★★★★ 5/5
GoogleI had a really good experience with the agent managing the property I rented through Martin and co, especially with Tonia, she has been really helpful with following through with every concerns raised with her making sure concerns are taken care of.
Michael · 2 December 2025
Agent replied · 2 December 2025
Thank you for your kind words, Michael! We're thrilled to hear about your positive experience with Tonia and her dedication to addressing your concerns. We strive to provide excellent service, and it’s great to know that Tonia delivered that for you. Your feedback is greatly appreciated and helps us continue to improve our services.
Stephen Frost, Director.
★★★★★ 5/5
GoogleEmma and the team at Martin & Co helped me massively with buying and then both leasing and then selling my flat in Chelmsford. They helped every step of the way and their communication and support made what could have been a very stressful and apprehensive time really smooth! Managing to sell during lockdown 2020 was especially fortunate. Thank you so much to Martin & Co - 10/10 recommend!
Rose · 4 June 2021
Agent replied
Hi Rose,
Thank you for taking the time to write the review about Emma and the team, it is much appreciated.
Lockdown gave us some challenges but we went back to basics and so pleased we sold your home in this period.
Thanks again.
Regards
Stephen Frost
Director
★★★★★ 5/5
GoogleHighly recommended. After needing to vacate our property early and break our contract due to family bereavement, Martin and co helped to accommodate our needs in a sensitive and timely manner, in particular Charlotte who went out of her way to explain each step of the process to us, she was professional, sensitive and helpful throughout making a fraught situation just a little bit easier, cannot thank them enough.
Liah · 21 May 2021
Agent replied
Hi Liah,
Thank you for taking the time to write the review and specifically about your dealings with Charlotte in what was a difficult time for you.
Regards
Stephen Frost
Director
★★★★★ 5/5
GoogleWe have been renting through Martin & Co and have had a great experience so far. The team is professional and responsive, and we especially want to highlight David Tupper for his excellent support. He has been incredibly helpful, approachable, and proactive in addressing any concerns we’ve had. It’s reassuring to know that we’re in good hands. Highly recommend Martin & Co for anyone looking for a reliable and supportive letting agency!
CMA · 4 December 2024
Agent replied · 7 December 2024
Thank you for your wonderful review, CMA! We’re delighted to hear that you had a great experience renting through us. We appreciate your recognition of David Tupper's exceptional support, and we’re glad to have such a professional team. Thank you for recommending Martin & Co, we look forward to continuing to assist you!
Stephen Frost, Director.
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