Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAndrew has proved to be invaluable in looking after our property so that we as landlords can remain as hands-free as possible. From changing tenants, dealing with broken ovens and other requests from tenants, everything has been dealt with efficiently, and with the best interests of all parties in mind. Having spent many years dealing with other agencies who do not compare to the service we now receive, I would not hesitate to recommend Andrew and Martin and Co Chelmsford.PositiveResponsiveness, Quality, Professionalism, Value
N · 26 June 2021
Agent replied · 25 June 2024
Hi Neil
Thank you for taking the time to write this review about your experiences as a Landlord with Andrew and the team here. It means a lot and I am very grateful for your business over the 5 years. Here's to the next 5!
Thanks again.
Stephen Frost FARLA ANAEA
Director
★★★★★ 5/5
GoogleWe are using Martin & Co Chelmsford to let out our house. They have been extremely helpful on so many fronts, from advice while we were purchasing the property through to assisting in getting it ready to let. John was brilliant, providing pragmatic advice and was never too busy to have a chat. He organised work to be done to the house at a reasonable rate which was a good quality finish.
Communication has been excellent with speedy responses to all our queries from across the office. Would recommend if you're looking for letting agent.PositiveResponsiveness, Quality, Professionalism
J · 24 June 2021
Agent replied · 23 June 2024
Hi Iain
Thank you for your lovely words about your experience with my company and specifically John.
It was a pleasure in Assisting you with the purchase of your Buy to Let property and getting it legally ready to let it.
Thank you for your business and look forward to working with you over the next coming months and years
Stephen Frost
Director.
★★★★★ 5/5
GoogleWe went with Martin & Co after being with another poor estate agent who let us down. John was our estate agent and from the first contact we had with him he kept us updated regularly, always at the other end of the phone for any questions or advice. It really helped that the other part of the chain was also with Martin & Co too. We sold our house and moved within 2months of the house being up with Martin & Co. We have now moved and have nothing but happy and postive things to say about Martin & Co, John, Annie and his team. We would strongly recommend going with Martin & Co they are professional, helpful, friendly and efficient.PositiveResponsiveness, Quality, Professionalism, Value
Josie · 6 June 2021
Agent replied · 5 June 2024
Hi Josie,
Thank you for taking the time to write the review, it is much appreciated. It is lovely to hear this story and I am so pleased we managed to resell your home when the other agent let you down.
Good luck in your new home. We look forward to coming round for a BBQ in the summer and when we are allowed!
Regards
Stephen Frost
Director
★★★★★ 5/5
GoogleWe have found a lovely property to rent through Martin & Co. Masum has been very helpful, quick to respond and easy to get hold of when he is not in the office as he also has a mobile to contact him on. He even researched what broadband and TV providers we could have (sometimes sky or virgin media aren't available in certain property buildings). Masum has been in regular contact with us, even though we don't move in until the 1st of October, which I believe is a nice touch (normally you hear nothing once you have committed and handed over some money). We were very quickly sent through a link to PropertyFile which I have looked at and am very impressed, no more phone calls and personal emails going back and forth. This is great as I can log everything that I need (like repairs) on there. Very happy with the service I have been provided so far. Can't wait to move. Big thanks to Masum who is a credit to Martin & Co.
Kieran · 4 June 2021
Agent replied
Hi Kieran,
Thank you for your kind words. Thank you also for taking the time to write the review, it is much appreciated.
I hope you are both happy in your flat.
Regards
Stephen Frost
Director
★★★★★ 5/5
GoogleThank you to John who has sold my property. Both John and Emma were great and have been incredibly helpful. I was with another agent originally but during lockdown Martin & Co kept in contact and when I was looking to change agent they were the obvious choice. They have done a great job and I had interested buyers through the door in no time and I think in a week had an offer, which if I'd listened to Emma in the first instance would have happened a lot sooner. We live and learn! They are always happy to answer questions. I have a friend who lets properties through Martin & Co and she also could not speak more highly of the team. Would 100% recommend. Thank you Martin & Co
D · 4 June 2021
Agent replied
Hi Debbie
Thank you for your kind words and for taking the time to write the review, it is much appreciated. I am pleased that to hear the team looked after you and we managed to sell your home when another agent had failed.
Wishing you all the best in your new home.
Stephen Frost
Director
★★★★★ 5/5
GoogleWe are using Martin & Co Chelmsford to let out our house. They have been extremely helpful on so many fronts, from advice while we were purchasing the property through to assisting in getting it ready to let. John was brilliant, providing pragmatic advice and was never too busy to have a chat. He organised work to be done to the house at a reasonable rate which was a good quality finish.
Communication has been excellent with speedy responses to all our queries from across the office. Would recommend if you're looking for letting agent.
T · 4 June 2021
Agent replied
Hi Iain
Thank you for your lovely words about your experience with my company and specifically John.
It was a pleasure in Assisting you with the purchase of your Buy to Let property and getting it legally ready to let it.
Thank you for your business and look forward to working with you over the next coming months and years
Stephen Frost
Director.
★★★★★ 5/5
GoogleI have only just began the process of buying a house but our experience with Martin & Co so far couldn't have been better!
John and Matt have been amazing and so helpful. He has answered our never ending questions and squashed any concerns that we have had (nothing with the estate agents or themselves of course)
We have been to quite a few viewings with many estate agents after our first place fell through back in September but Martin & Co are by far the best we've used. Just such easy people to work with and that's exactly what you need when buying a house. Thank you :)PositiveResponsiveness
Charlotte · 31 May 2021
Agent replied · 30 May 2024
Charlotte
Thank you for taking the time to give us a review about your experience with John and Matt in my sales team when you were viewing and offering on your new home. Our role is not to sell houses but to help people in what is a stressful and difficult time. It sounds like we done that which is good to hear.
Thanks once again. We look forward to welcoming you into your new home hopefully very soon.
Regards
Stephen Frost FARLA ANAEA
Director
★★★★★ 5/5
GoogleRented for 2.5yrs through them and they were a very helpful team. Good system in place to report repairs. Easy to access and quick to respond to any queries. Really good intermediaries for communication between landlord and tenants. One of the team members Harrison Tranter was particularly very helpful especially with our end of tenancy arrangements. I would highly recommend their agency/services.
Faith · 13 July 2023
Agent replied
Hi Faith
Thank you for the review and recommendation. Much appreciated.
Regards
Stephen
Director
★★★★★ 5/5
GoogleLauren was extremly professional yet friendly and competent and we valued her advice. We will certainly consider hher our first port of call in the future and we highly recommend her services to any prospective employer or customer! Thanks Lauren!
Nevio · 30 September 2024
Agent replied · 4 October 2024
Thank you for your wonderful feedback, Nevio! We're thrilled to hear that Lauren made such a positive impact on your experience. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Stephen Frost, Director.
★★★★★ 5/5
GoogleThank you Libby and Tonia. Excellent communication and response to any queries and great service all round. Thanks again
Tracy · 21 April 2026
★★★★★ 5/5
GoogleWe have been renting through Martin & Co for around five years, and our experience has been fantastic. This is by far the best agency we’ve worked with. We’d like to extend our heartfelt thanks to the entire team for their professionalism and responsiveness. In particular, we want to highlight David Tupper for his exceptional support. He has been incredibly helpful, approachable, and proactive in addressing any concerns we’ve had, which gives us great peace of mind. We highly recommend Martin & Co to anyone seeking a reliable and supportive letting agency!
Rafal · 21 January 2025
Agent replied · 24 January 2025
Thank you for your wonderful review, Rafal! We're thrilled to hear that your experience with us over the past five years has been fantastic. Your kind words about David Tupper and our team mean a lot to us. We appreciate your recommendation and look forward to continuing to provide you with the best service possible!
Stephen Frost, Director.
★★★★★ 5/5
GoogleI have only just began the process of buying a house but our experience with Martin & Co so far couldn't have been better! John and Matt have been amazing and so helpful. He has answered our never ending questions and squashed any concerns that we have had (nothing with the estate agents or themselves of course) We have been to quite a few viewings with many estate agents after our first place fell through back in September but Martin & Co are by far the best we've used. Just such easy people to work with and that's exactly what you need when buying a house. Thank you :)
Charlotte · 27 March 2021
Agent replied
Charlotte Thank you for taking the time to give us a review about your experience with John and Matt in my sales team when you were viewing and offering on your new home. Our role is not to sell houses but to help people in what is a stressful and difficult time. It sounds like we done that which is good to hear. Thanks once again. We look forward to welcoming you into your new home hopefully very soon. Regards Stephen Frost FARLA ANAEA Director
★★★★★ 5/5
GoogleWe are using Martin & Co Chelmsford to let out our house. They have been extremely helpful on so many fronts, from advice while we were purchasing the property through to assisting in getting it ready to let. John was brilliant, providing pragmatic advice and was never too busy to have a chat. He organised work to be done to the house at a reasonable rate which was a good quality finish. Communication has been excellent with speedy responses to all our queries from across the office. Would recommend if you're looking for letting agent.
T · 27 March 2021
Agent replied
Hi Iain Thank you for your lovely words about your experience with my company and specifically John. It was a pleasure in Assisting you with the purchase of your Buy to Let property and getting it legally ready to let it. Thank you for your business and look forward to working with you over the next coming months and years Stephen Frost Director.
★★★★★ 5/5
Google100 percent helpful. John the agent found my perfect property. He knew what I was needing as he had asked all the right questions. I needed affordability, spacious outside with outhouse, water ( pond), country feel, plenty of parking. John came up trumps within days. I'm not great with anything technical and john guided me through all the online process, with sending documents, scanning etc, easy for some but a big deal for me. I'm very grateful to Martin and Co for finding my dream home and making the process as smooth as possible.
Jane · 27 March 2021
Agent replied
Hi Jane Thank you for taking the time to write the review, it is much appreciated. I hope you enjoy your home for many years to come. Regards Stephen Frost Director
★★★★★ 5/5
GoogleGlad to have come across Martin&co when I newly came into the country and was house searching. It was horrendous but this agency gave me a place and it's been bliss and smooth with them since 2022 till now. No problems at all, always ready and happy to help. And very reachable too.
I say a big thank you to all the staff I've come across during my tenancy period. I would mention the final staff I've recently had dealings with - David Tupper. He's been brilliantly helpful and always ready to help, didn't drop the ball at all and I can say he even raised the bar! Thank you so very much David and to every other staff I've crossed paths with, even met my landlord at some point 😂. God bless you all. I always recommend your agency anytime I'm opportune to, will continue to do this cos to me, you're the best yet! Cheers to the future!
Adebola · 17 January 2025
Agent replied · 20 January 2025
Thank you so much for your wonderful review, Adebola! We're thrilled to hear that your experience with Martin & Co has been positive and smooth since you arrived in the country. Your kind words about David Tupper and the team mean a lot to us. We appreciate your continued support and recommendations! Here's to a bright future together!
Stephen Frost, Director.
★★★★★ 5/5
GoogleAndrew has proved to be invaluable in looking after our property so that we as landlords can remain as hands-free as possible. From changing tenants, dealing with broken ovens and other requests from tenants, everything has been dealt with efficiently, and with the best interests of all parties in mind. Having spent many years dealing with other agencies who do not compare to the service we now receive, I would not hesitate to recommend Andrew and Martin and Co Chelmsford.
Neil · 11 December 2020
Agent replied
Hi Neil
Thank you for taking the time to write this review about your experiences as a Landlord with Andrew and the team here. It means a lot and I am very grateful for your business over the 5 years. Here's to the next 5!
Thanks again.
Stephen Frost FARLA ANAEA
Director
★★★★★ 5/5
GoogleThe Martin and co working with them is amazing. Staff were friendly and easy to communicate.
I am writing this to thank David's excellent support towards my issue. He's been a huge help for me as I have moved out of UK now.
Thiloka · 12 July 2024
Agent replied
Dear Thiloka
Thank you so much for your review, we are pleased to hear we met your expectations.
Regards
Steve
Director
★★★★★ 5/5
Google100 percent helpful. John the agent found my perfect property. He knew what I was needing as he had asked all the right questions. I needed affordability, spacious outside with outhouse, water ( pond), country feel, plenty of parking. John came up trumps within days. I'm not great with anything technical and john guided me through all the online process, with sending documents, scanning etc, easy for some but a big deal for me.
I'm very grateful to Martin and Co for finding my dream home and making the process as smooth as possible.
Jane · 12 September 2020
Agent replied
Hi Jane
Thank you for taking the time to write the review, it is much appreciated. I hope you enjoy your home for many years to come.
Regards
Stephen Frost
Director
★★★★★ 5/5
GoogleThank you to John who has sold my property. Both John and Emma were great and have been incredibly helpful. I was with another agent originally but during lockdown Martin & Co kept in contact and when I was looking to change agent they were the obvious choice. They have done a great job and I had interested buyers through the door in no time and I think in a week had an offer, which if I'd listened to Emma in the first instance would have happened a lot sooner. We live and learn! They are always happy to answer questions. I have a friend who lets properties through Martin & Co and she also could not speak more highly of the team. Would 100% recommend. Thank you Martin & Co
Deborah · 12 September 2020
Agent replied
Hi Debbie
Thank you for your kind words and for taking the time to write the review, it is much appreciated. I am pleased that to hear the team looked after you and we managed to sell your home when another agent had failed.
Wishing you all the best in your new home.
Stephen Frost
Director
★★★★★ 5/5
GoogleI would wholeheartedly recommend Martin & Co to anyone looking to sell their property in Chelmsford. Lauren and Ben in particular were excellent throughout, offering timely and detailed communication as well as providing the knowledge and insight to sell our home in under two weeks. Unlike our experience with other agents locally, it for the first time felt like we were in competent hands who were invested in providing the best service.
Jack · 4 April 2025
Agent replied · 6 April 2025
Thank you for your wonderful review, Jack! We're thrilled to hear about your positive experience with Lauren and Ben. Your recommendation means a lot to us, and we are glad to have helped you sell your home so quickly. We appreciate your trust in us and look forward to assisting you again in the future!
Stephen Frost, Director.
★★★★★ 5/5
GoogleEmma was absolutely wonderful, she has a great personality and very knowledgeable on the properties she showed us around. She brought us brochures with her contact details and the extra bits hand written on, such as service charges, ground rent etc.... these small attention to detail are so refreshing. A true asset to Martin & Co and the industry. Thanks Emma
Malcolm · 5 May 2023
Agent replied · 9 May 2023
Dear Malcolm,
Thank you for taking the time to leave such a positive review about Emma and our company. We're delighted to hear that Emma provided you with an excellent service, and that her knowledge and attention to detail made your property search a pleasant experience.
We're fortunate to have Emma on our team, and we'll be sure to pass on your compliments to her. We take pride in providing exceptional service to all our clients, and we're pleased to hear that we met your expectations.
Regards
Steve
Director
★★★★★ 5/5
GoogleFrom the professional management team, to the everyday staff, Martin and Co have been fantastic and would highly recommend when selling your home.
2 particular mentions -
Emma in management was always very approachable and spent time to get to know us as a client but also our home and the surrounding area
Elli is sales, was fantastic, was friendly with both us and the potential buyers. always professional and always willing to help out where she could.
Use Martin and Co with confidence when selling your home. fantastic service from start to finish
Deakin1409 · 13 May 2020
Agent replied
Hi Gary
Thank you for your kind words about the team and specifically Emma and Ellie.
I’d like to thank you for choosing my business to sell your home and wish you and your new family every success on your new dream home.
Look forward to helping you again soon.
Thanks again.
Stephen Frost
Director.
★★★★★ 5/5
GoogleJohn Frost was dealing with the initial stages of our bid/purchase, I was very impressed and happy with his speedy responses and service. Working with John has been a swift process, from keeping us up to date regularly, to pushing through the process efficiently before Christmas for us. It’s been a pleasant and smooth process for me and my partner with Martin&Co. Thank you!
Martha · 5 January 2023
Agent replied
Thanks for the great review Martha. I am pleased the process was a smooth one.
Regards
Stephen
Director
★★★★★ 5/5
GoogleFrom the professional management team, to the everyday staff, Martin and Co have been fantastic and would highly recommend when selling your home. 2 particular mentions - Emma in management was always very approachable and spent time to get to know us as a client but also our home and the surrounding area Elli is sales, was fantastic, was friendly with both us and the potential buyers. always professional and always willing to help out where she could. Use Martin and Co with confidence when selling your home. fantastic service from start to finish
Deakin1409 · 27 March 2020
Agent replied
Hi Gary Thank you for your kind words about the team and specifically Emma and Ellie. I’d like to thank you for choosing my business to sell your home and wish you and your new family every success on your new dream home. Look forward to helping you again soon. Thanks again. Stephen Frost Director.
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