How many reviews does Martin & Co Chelmsford have?

Martin & Co's Chelmsford office has 780 reviews across four platforms: 745 on Google, 20 on The Trusted Agent, 9 on The Trusted Agent, 6 on Trustpilot.

What is Martin & Co Chelmsford's rating?

Martin & Co Chelmsford is rated 4.8 out of 5 across all 780 reviews, and 4.8 out of 5 on Google from 745 reviews.

Where is Martin & Co's Chelmsford office?

Martin & Co Chelmsford, 2 Watson Heights, Chelmsford, Essex, CM1 1AF.

Trusted Agent profile · Chelmsford · Essex

Verified

Martin & Co Chelmsford reviews

4.8Platinum winner · 2026View award details

★★★★★ Excellent

780 reviews across 4 platforms

2 Watson Heights, Chelmsford, Essex, CM1 1AF

Part of Martin & Co, see every office.

Martin & Co's office in Chelmsford, Essex, at 2 Watson Heights, is rated 4.8 out of 5 across 780 reviews on four platforms, including 745 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

4.8 / 5

745

Reviews on Google

This office

5.0 / 5

Reviews on The Trusted Agent

This office

5.0 / 5

Reviews on The Trusted Agent

This office

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

About Martin & Co Chelmsford

Martin & Co Letting and Estate Agents Chelmsford is arguably Chelmsford's Premier letting, sales and property management company. Martin & Co Chelmsford has steadily built up an enviable reputation in the Chelmsford area. As one of the leading Letting and Estate Agents in Chelmsford, our negotiators work tirelessly to match properties with tenants and buyers and to ensure the Landlord or Seller is kept aware of developments regarding their asset. Landlords and property investors have the comfort of knowing that letting a property with us will bring the double bonus of nationwide business ethos and training, combined with the knowledge that our know the local property market and can tailor your lettings/sales program accordingly and provide an Asset Management Service. For tenants we know that everyone wants a home and it can be stressful! Therefore everyone involved in your rental at Chelmsford appreciates that your requirements are a critical component of the lettings cycle and we try to make the selection of a property as easy as possible. We have what we think is a refreshingly different approach to selling your property and tailor our Estate Agency services and products to your needs. We offer a choice of payment plans so that you can choose to pay as you go, or select a no sale no fee arrangement - or even a mixture of both!

Awards

The Trusted Agent 2026 results for Martin & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Platinum award
Martin & Co, Chelmsford
157th of 18,569 UK offices
Top 2%

Reviews

Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.

3/5

Google

I was a tenant with Martin & Co for almost 8 years, and my experience with them was wonderful specially with David Tupper, but when he disappeared & when I received eviction notice and court order, everyone’s attitude changed completely 😭. …

Dipa · 8 August 2026

Agent replied · 23 August 2025

Hi Dipa, We're pleased to hear that you had a positive experience during much of your tenancy, particularly with David. We're sorry to read that your experience changed towards the end of your tenancy. We take feedback like this seriously and would welcome the opportunity to better understand your concerns. We've tried to contact you by telephone and left you a voicemail in the hope of discussing your experience directly. Please do get in touch with us at your convenience, as we'd genuinely appreciate the opportunity to speak with you.

5/5

Google

Libby, Tonia and Paul were a delight to deal with. Thank you guys for all your help!! Laurence & Paola

Laurence · 20 January 2026

Agent replied · 20 March 2026

Thank you so much, Laurence and Paola. We're thrilled Libby, Tonia, and Paul made your experience delightful. We appreciate you taking the time to leave this kind review and are always here to help in the future. Stephen Frost, Director.

5/5

Google

We're really happy with the agency! Their communication is excellent, they reply super fast, which made everything so much easier. A special thanks to Tonia, who was incredibly helpful and got our issue resolved the same day. Highly recommend!

Daniela · 17 July 2025

Agent replied · 17 July 2025

We’re thrilled to hear that you had such a positive experience with our agency! Thank you for recognizing Tonia’s efforts, she truly goes above and beyond to assist our clients. Your recommendation means a lot to us, and we look forward to continuing to provide top-notch service. Stephen Frost, Director.

5/5

Google

Very helpful and polite whenever I speak to Jodie. Definitely recommend their service. Ive been with martin and co for 9 years and theres been been come and go but everyone i have dealt with has been lovely and really helpful.

Aroosa · 8 August 2026

Agent replied

Aroosa, Thank you for taking the time to review our services. I am please we meet your expectations. Stephen Frost FARLA ANAEA Director

5/5

Google

I had view flat and Luke was the one who showed me around the property. Was really friendly and responsive. I really like the flat but was a bit far from my work and I have so much staff so I won't get rid of it until the move date. Luke was really understanding about it and he told me that if I see any other properties to contact them . I would really recommend it .

Klaudia · 15 November 2023

Agent replied · 11 November 2023

Dear Klaudia, Thank you for taking the time to leave us such a thoughtful review! We're delighted to hear about your positive experience with Luke and his friendly, responsive approach. We understand how important it is to find a property that perfectly fits your needs, including location and space for all your belongings. Luke's understanding and supportive attitude reflects our commitment to helping every client find their ideal home. We appreciate your recommendation and look forward to assisting you with any future property needs. Thank you for considering us for your home search! Regards Steve Director

5/5

Google

Lovely team and office! I dealt with Tonia and David who were super proactive, helpful, promt and on the other end of the phone when needed.

HL · 14 November 2025

Agent replied · 17 November 2025

Thank you for your wonderful feedback! We're delighted to hear that Tonia and David provided you with exceptional service. Our team strives to be proactive and supportive, and it's great to know that you felt well taken care of. We appreciate your kind words and hope to assist you again in the future! Stephen Frost, Director.

5/5

Google

Excellent service from the staffs, I will recommend Martin &Co any day. Thanks David for being so quick to deliver. I will recommend Martin & Co anyday.

Fadekemi · 5 November 2025

Agent replied · 5 November 2025

Thank you for your wonderful feedback, Fadekemi! We're thrilled to hear that you had an excellent experience with our team, especially with David's quick service. Your recommendation means a lot to us. We look forward to serving you again … More

5/5

Google

I was looking for a flat to rent and Luke was very helpful and professional in my search. He showed me around a property and was very knowledgeable about it, helping to answer any questions I had. When I ultimately decided to go with a different property, being advertised with a different agent, he was really nice about it and told me to let him know if anything changes or if I need help finding somewhere in the future. Had a positive experience with Martin and Co and would recommend.

Hannan · 17 August 2023

Agent replied · 17 August 2023

Dear Hannan, Thank you for your kind review. We're delighted to hear about your positive experience with Luke during your flat search. It's wonderful to know that his helpfulness, professionalism, and knowledge made a difference in your search process. We appreciate your understanding in choosing a different property and agent; your comfort and satisfaction are what matter most. Remember, we're here for you if your circumstances change or if you need assistance in the future. Regards Steve Director

5/5

Google

Libby and Tonia are such wonderful persons. They helped us settle in well in our new home. Highly recommend Martin & Co as letting agents. Update: We're still happy with our choice of going with Martin & Co.

Amax · 18 August 2026

Agent replied · 22 August 2026

We are glad to hear Libby and Tonia helped you settle well. Your recommendation means everything to us. John Frost, Director

5/5

Google

I had a fantastic experience with Martin & Co for my letting needs. The process was incredibly professional and smooth from start to finish. A special thanks to Tammy & Kim for their outstanding service and support. They made everything so easy and stress-free. Highly recommend Martin & Co! Thank you, guys!

Raj · 15 January 2025

Agent replied · 18 January 2025

Thank you for your wonderful review, Raj! We're thrilled to hear you had a fantastic experience with our team. Tammy and Kim will be delighted to know they made a positive impact on your letting process. Your recommendation means a lot to us! Stephen Frost, Director.

5/5

Google

From the very beginning of our renting journey, we had the pleasure of working with Libby Connolly. She was always easy to reach, listened carefully to our needs, and made sure everything was followed up. She made the whole renting process smooth and stress-free, and we felt fully supported at every step. We are very grateful for her professionalism, kindness, and dedication, and we would highly recommend her services to anyone looking to rent a home. Thank you, Libby!

Irmak · 18 September 2025

Agent replied · 17 October 2025

Thank you for your wonderful feedback! We're thrilled to hear that Libby provided you with such excellent service throughout your renting journey. Her dedication to her clients is truly commendable, and we're glad she made the process smooth and enjoyable for you. We appreciate your recommendation and look forward to assisting you again in the future. Stephen Frost, Director.

5/5

Google

It has been a great experience. Tonia has been on top of things in terms of maintenance and helped in seamless coordination.

Aditya · 12 December 2025

Agent replied · 19 December 2025

Thank you for your wonderful feedback! We're thrilled to hear that Tonia provided you with exceptional service and made your experience seamless. Your satisfaction is our top priority, and we look forward to continuing to meet your needs. Stephen Frost, Director.

5/5

Google

I was shown around a property today with Erin, she was very lovely and helpful when it came to questions. The estate agents have been very communicative and helpful throughout the process. Would recommend.

Leannie · 10 September 2026

Agent replied · 10 October 2026

Thanks for recommending us, Leannie. We are pleased Erin's communicative and helpful approach made a positive impression during your viewing. Your kind words will be shared with her. - John Frost (Director)

5/5

Google

I have nothing but praise for the team at Martins, specifically Fred Shortridge who was my first point of contact when I decided to sell my cottage. I also must mention Steve Frost & John Frost. All contact was made via email as I live abroad & was efficient & prompt replies all the way through. Through their marketing the first person to view my cottage has made an excellent offer which I have accepted. They have also found me a conveyancer in super fast time. Before I put on the market Martins were my letting agents and Emma was excellent also. In summary , I highly recommend Martins to anyone looking to rent or sell their property. Totally professional & personable in every way. I am delighted with the whole process. I am very happy to confirm the prompt and professional team got me a buyer in the first viewing who offered £22k above minimum price I would accept and now I complete shortly. I can’t praise Steve Frost and his team highly enough and would urge anyone wanting to sell their property go directly to Martins !

Susannah · 13 July 2023

Agent replied · 10 June 2023

Hi Susannah, Thank you for taking the time to write this lovely review, it means a lot. It has been a pleasure and good news we were able to help get you moving. Thank you for trusting us to manage your home for the last 10+ years too. Good luck with the next chapter. Steve and the Team

5/5

Google

The service at Martin & Co has been amazing. After weeks of struggling and having poor experiences with other estate agents, working with Martin & Co Chelmsford has been a breeze. The whole process has been quick and easy, and myself and my partner have been kept up-to-date at every point via phone call which we really appreciated. Terry has been excellent - he is such a kind and helpful agent and he has made the process so much easier after the poor experiences we have had with different agencies in the past. Everyone who we have interacted with at Martin & Co has been friendly and helpful, I cannot recommend this team enough!

Ellie · 13 July 2023

Agent replied

Hi Ellie Thank you for your kind words. Regards Stephen Frost Director.

5/5

Google

I am highly impressed and very pleased with services provided by Martin & Co. Luke was very proactive in his communication, keeping me updated every step of the way. Every time I called him for any query related to the property search, I was able to get all my answers quickly. If you need a viewing, the team arranges it very swiftly with proper follow ups. I also want to appreciate Emma for her timely follow ups on the house viewing appointments. Overall it was a positive experience for me. I would highly recommend Martin & Co to anyone looking for a dedicated, knowledgeable, and reliable property agent. They truly went above and beyond to ensure that my experience was a positive one. Keep it up guys!!

Sandesh · 13 July 2023

Agent replied · 15 April 2023

Dear Sandesh Thank you for sharing your positive experience! It's great to hear this feedback about Luke and Emma and we're glad to hear that your overall experience was positive. We will continue to strive for excellence. Regards Steve Director

5/5

The Trusted Agent

Tenant

Appreciation and gratitude.

Thank you to David for helping me solve my issue with water supply connection to my washing machine. I was at my very panicky moment but with your high level of knowledge and understanding about my current situation you listened to my issue patiently and guided me through until the washing machine was working again. Thank you for your support. Everyone who works at Martin and co are very polite, approachable and supportive. I have been renting with them for the past 6 years. Thank you for your support specially at this difficult time of my life.

Dipa · 26 February 2025

5/5

Google

Tonia was lovely and very helpful when I had problems at the property

Abena · 20 February 2026

Agent replied · 20 March 2026

Thank you so much for your kind words, Abena. We’re delighted Tonia was able to help and that you had a positive experience at the property. We’ll be sure to share your praise with her. Please reach out anytime you need assistance in the … More

5/5

The Trusted Agent

Landlord

Thank you Kim

We have had our rental apartment with Martin & Co for many successful years, and never had a complaint. This year has been very difficult for us due to changes in legislation. Kim has certainly walked the extra mile for us and helped out with good grace, knowledge, humour and understanding. Thanks to her we will be keeping our property with them. Thank you Kim.

Jan · 8 August 2025

5/5

Google

Martin & Co. Chelmsford Lettings & Estate Agents provided excellent service. Working with Luke Harris in Chelmsford has been a breeze after weeks of struggle and negative encounters with other real estate firms. The entire process was quick and easy, and I appreciated being kept informed through phone at all times. Luke Harris has been fantastic; he is a competent and helpful agent who has made the process far less stressful than my previous bad experiences with other agencies. Everyone at Martin & Co. has been extremely pleasant and helpful; I cannot recommend them highly enough!

Arash · 21 May 2023

Agent replied · 20 June 2023

Dear Ajmal, Thank you for your feedback and for taking the time to share your positive experience with our team at Martin & Co. We're thrilled to hear that we were able to provide you with excellent service and that Luke made a positive impact on your experience. We understand that the process of finding the right property can be stressful, and we're glad to hear that we were able to make it a quick and easy process for you. We take pride in providing exceptional service to all our clients. Thanks again for choosing Martin & Co. Chelmsford. Regards Steve Director

5/5

Google

Arash · 16 May 2023

Agent replied · 15 June 2023

5/5

Google

Ajmal · 5 May 2023

Agent replied · 9 May 2023

5/5

Google

Amazing service . Such a friendly staff. We wanted to find a property urgently due to relocation . Just spoke to Beth Carroll . She is so friendly and helpful . She arranged a viewing within an hour and helped us to find this property . So staffs are very friendly . Specially Charlotte Fletcher, the head of Lettings is very helpful. She helped us to sort out the things to speed up the process . Finally we were so impressed by the way they handed over the keys with a welcome card and gift pack . We really had a good experience with Martin & Co Chelmsford

Lavanniya · 2 May 2023

Agent replied

Thank you for your review of the team. It means a lot. Stephen Frost Director

5/5

Google

What an amazing team at Martin & Co. Chelmsford! After a short but busy period of home hunting and getting no where we stumbled across a property being managed by Martin & Co. Chelmsford. The best thing that could happen for us are the right time! From the moment we showed interest in the property Terry was on hand to see us through to the next stage with professionalism and his personality making everything less daunting! Throughout the process I've been in contact with the office many times, mainly to Terry and Fred. At no point on many phone calls to Fred was I made to feel that I was an annoyance and always handled with a friendly manner. Charlotte has been amazing too, on moving say giving us a call to check everything was OK, to assisting me with yet more questions! Already we feel very at ease with Martin & Co. and look forward to a long and happy tenant/landlord relationship. Thank you to the whole team...not forgetting Harrison either, who I have only so far used as a switchboard but he didn't mind! 😊

Caz · 2 May 2023

Agent replied

Thank you for your lovely review Caz. Good luck in your new home. Regards Stephen Frost Director.

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Questions about Martin & Co Chelmsford

What do landlords say about Martin & Co Chelmsford?

9 reviews from landlords, rated 5.0 out of 5 on average. For example, Jan wrote: "We have had our rental apartment with Martin & Co for many successful years, and never had a complaint. This year has been very difficult for us due to changes ..."

What do tenants say about Martin & Co Chelmsford?

17 reviews from tenants, rated 5.0 out of 5 on average. For example, Jess wrote: "Our front door’s lock jammed so I emailed Tonia first thing in the morning. She replied quickly and got a locksmith organised and sent out to me that day. The ..."

Has Martin & Co won any awards?

Yes. In The Trusted Agent 2026 awards: Martin & Co, Chelmsford won Platinum.

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Martin & Co Chelmsford reviews

Reviews by type

Sellers1 review

Buyers1 review

Landlords9 reviews

Tenants17 reviews

About Martin & Co Chelmsford

Awards

Martin & Co, Chelmsford

Reviews

Questions about Martin & Co Chelmsford