Trusted Agent profile Β· Chelmsford, Essex

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Martin & Co Chelmsford reviews

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753 reviews across 4 platforms

2 Watson Heights, Chelmsford, Essex, CM1 1AF

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Martin & Co's office in Chelmsford, Essex, at 2 Watson Heights, is rated 4.8 out of 5 across 753 reviews on four platforms, including 718 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

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4.8 / 5

718

Reviews on Google

This office

View Agents logo

5.0 / 5

20

Reviews on View Agents

This office

Direct reviews logo

5.0 / 5

9

Reviews on Direct reviews

This office

Trustpilot logo

6

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

About Martin & Co Chelmsford

Martin & Co Letting and Estate Agents Chelmsford is arguably Chelmsford's Premier letting, sales and property management company. Martin & Co Chelmsford has steadily built up an enviable reputation in the Chelmsford area. As one of the leading Letting and Estate Agents in Chelmsford, our negotiators work tirelessly to match properties with tenants and buyers and to ensure the Landlord or Seller is kept aware of developments regarding their asset. Landlords and property investors have the comfort of knowing that letting a property with us will bring the double bonus of nationwide business ethos and training, combined with the knowledge that our know the local property market and can tailor your lettings/sales program accordingly and provide an Asset Management Service. For tenants we know that everyone wants a home and it can be stressful! Therefore everyone involved in your rental at Chelmsford appreciates that your requirements are a critical component of the lettings cycle and we try to make the selection of a property as easy as possible. We have what we think is a refreshingly different approach to selling your property and tailor our Estate Agency services and products to your needs. We offer a choice of payment plans so that you can choose to pay as you go, or select a no sale no fee arrangement - or even a mixture of both!

Awards

The Trusted Agent 2026 results for Martin & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.

5/5

Google

We have experienced a number of 'fully managed' landlord services in the past, but the team at Martin & Co (especially Tania Pool) have been fantastic. They are polite, responsive and sensible- you don't feel like you are being taken …

Roland Β· 22 January 2026

Agent replied Β· 20 March 2026

Thank you so much for your fantastic feedback, Roland. We're thrilled Tania and the team provided polite, responsive, and sensible service and that our trades and communication met your expectations. We'll pass your kind words on to Tania … More

5/5

Google

We met Lauren Cook for our viewing and what a very warm and welcoming young lady she is. Friendly, approachable and knowledgeable. Nothing was too much trouble and we weren't rushed during our visit. So happy that our offer was accepted, thanks to Lauren's efforts on our behalf. We've also been recommended to solicitors Martin's use, which has to make the process run smoother. Very, very happy to be working alongside Lauren during our purchase. Would definitely recommend Martin & Co.

Cris Β· 3 November 2024

Agent replied Β· 6 November 2024

Thank you for your wonderful review, Cris! We're thrilled to hear that Lauren provided you with such a positive experience during your viewing. Your satisfaction is very important to us, and we’re glad to know that we could assist you'll throughout the purchasing process. We appreciate your recommendation and look forward to supporting you in the future! Stephen Frost, Director.

5/5

Google

I recently moved into my rental home which is managed by Martin & Co Chelmsford. The team went above and beyond since the very beginning of the process, Steve had shown support in booking the viewing throughout the background checks, Lauren was super kind at the viewing, she didn’t make me feel rushed and she also helped me with the application process. Then Jodie helped me with all my questions in relation to the tenancy agreement and deposit payments. Kerri was present when I picked up the keys and helped me with some other queries and a special thank you to David for prioritising my request and arranging maintenance so promptly. Overall, I am very happy with the service and support provided by the team.

Nikoletta Β· 2 November 2024

Agent replied Β· 5 November 2024

Thank you for sharing your wonderful experience, Nikoletta! We're thrilled to hear that our team was able to support you throughout the rental process. Your kind words for each member are greatly appreciated, and it’s fantastic to know that you felt well taken care of. We wish you all the best in your new home! Stephen Frost, Director.

5/5

Google

Our experience with Martin & Co Chelmsford over the years has been excellent, and their response to repairs has always been top-notch. Tonia was especially helpful in arranging for an engineer as quickly as possible.

Adetunji Β· 6 March 2026

Agent replied Β· 22 April 2026

Thank you for your kind words about our repair service and Tonia's quick engineer arrangement over the years.

5/5

Google

Amazing experience with Martin & Co at Chelmsford sales. John, has been amazing through the whole journey with our difficult situation offering us expert advice at all times. Lauren and Ben have been amazing with their hard work and we sold the house within a week of going live. If you want a sale these are your guys and I will recommend you to all going forward. Thank you again 😊

Sarah Β· 5 March 2025

Agent replied Β· 5 March 2025

Thank you for your wonderful feedback, Sarah! We're thrilled to hear about your positive experience with John, Lauren, and Ben. It's great to know we could assist you effectively during your journey. Your recommendations mean a lot to us, and we appreciate your support! Stephen Frost, Director.

5/5

Google

We recently viewed a property in Writtle, Chelmsford, with Lauren as the estate agent, and we couldn't be more impressed. Despite having a very busy schedule with multiple back-to-back viewings, she never rushed us and took the time to ensure all our questions were answered. Her attention to detail and professionalism really stood out, making the viewing experience smooth and stress-free. If you're looking for an estate agent who genuinely cares about providing excellent service, I highly recommend Lauren. Thank you for making the experience such a positive one!

Mathi Β· 22 October 2024

Agent replied Β· 26 October 2024

Thank you for your wonderful review, Mathi! We're thrilled to hear that Lauren provided such a positive experience during your property viewing. Her dedication to customer service and attention to detail are truly valued by our team. We appreciate your recommendation and look forward to assisting you again in the future! Stephen Frost, Director.

5/5

Google

5 stars for Karl & Libby at Martin&Co Chelmsford, we had a stressful time finding a new rental but Karl & Libby have been so helpful, understanding and really took a lot of stresses away and made it happen for us, we can’t thank them both enough, professional, on the ball and considerate. Both an asset to Martin&Co. Thankyou again.

Louise Β· 8 August 2026

Agent replied Β· 22 August 2026

We are grateful to hear this, Louise. Karl and Libby are a genuine asset to our team, and we are pleased they took the stress away during such a demanding time. We will pass your kind words on to them both.

5/5

Google

Myself and my partner have been living in our rented accommodation which is managed by Martin & Co for 3 years now and cannot fault them one bit. From the very beginning they made the moving in process simple, keeping us updated at every turn, and since moving in, on the very odd occasion we have had any issues they have been quick to resolve it. Recently we had the thermostat stop working and after logging the fault on their online portal that evening, we were contacted by Tonia first thing the next morning who helpfully arranged for it to be fixed the very next day! We will definitely consider Martin & Co when it come's time to buy own own property in the future but until then they have made the process of renting with them SO smooth!

Darren Β· 13 March 2026

Agent replied Β· 22 April 2026

We are delighted to hear about your positive experience over three years. Thank you for recognising Tonia's prompt service with your thermostat repair.

5/5

Google

We have just bought a property that was sold through Martin & Co and they were absolutely fantastic to work with - special thanks to Clare who helped us push the sale through and was so supportive through a very stressful exchange. Would highly recommend!

Sarah Β· 17 November 2025

Agent replied Β· 17 November 2025

Thank you for your wonderful feedback, Sarah! We're thrilled to hear about your positive experience with Martin & Co and Clare. It's great to know that we could support you during the stressful process of buying your property. Your recommendation means a lot to us, and we wish you all the best in your new home! Stephen Frost, Director.

5/5

Google

I have been a landlord with Martins for over 10 years and in all that time, we have found them to be very professional, honest, polite and efficient. In the last 6 months, our tenant decided they needed to break the contract. Kerri, Jodi and the team have supported us throughout this time by providing excellent advice on the legalities of the situation and kept us updated throughout the process. We would highly recommend them as a management and letting team.

Victor Β· 18 September 2024

Agent replied Β· 21 September 2024

Thank you for your kind words, Victor! We're grateful for your trust over the past decade. It's wonderful to hear that Kerri, Jodi, and the team were able to support you during this challenging situation. Your recommendation means a lot to us, and we look forward to continuing to assist you in the future! Stephen Frost, Director.

5/5

Google

Excellent estate agent to work with in selling my property.Staff are professional, friendly, helpful reliable and quick to respond to any issues.Their service is beyond expectations special thanks to Louis for his proactive involvement in completing the sale.highly recommend Martin & Co.

Fern Β· 5 December 2025

Agent replied Β· 5 December 2025

Thank you for your wonderful review, Fern! We're thrilled to hear that you had such a positive experience with our team, and we appreciate your kind words about Louis and our services. Your recommendation means a lot to us, and we’re glad we could help you sell your property smoothly. If you need any further assistance in the future, please don't hesitate to reach out. Stephen Frost, Director.

5/5

Google

Libby is highly professional in carrying out her role

Philip Β· 15 August 2026

Agent replied Β· 22 August 2026

Thank you for taking the time to share your feedback. We are delighted to hear about your experience with Libby and appreciate your recognition of her professionalism. Delivering excellent service is extremely important to our team, and your kind words mean a lot to us. Best regards, John Frost Director

5/5

Google

I can't recommend my Kerri (and Martin & Co) highly enough! Kerri has been incredibly efficient at communicating, always quick to email any information I need and promptly follows up on any questions or concerns. Her dedication to keeping me informed throughout the entire process has been a huge help. She goes above and beyond to ensure every detail is covered and makes the whole experience much smoother. If you're looking for someone reliable, responsive, and genuinely committed to helping you, she's the one to go to!

H Β· 29 August 2024

Agent replied Β· 1 September 2024

Thank you for your kind words and 5-star rating, H.K! We're thrilled to hear you had such a positive experience. We strive for this level of service for all of our clients. Thank you for choosing Martin & Co, we appreciate your recommendation. Stephen Frost, Director.

5/5

Google

Tonia has been amazing. She is very helpful whenever I have an issue or the tenants. My confidence in Tonia allows me to leave all property related matter to her.

Gull Β· 6 March 2026

Agent replied Β· 22 April 2026

We are thrilled to hear about your positive experience with Tonia. Your confidence in her expertise means everything to us.

5/5

Google

Thank you David Tupper and all at Martin & Co. Chelmsford who urgently helped in a loss of hot water emergency situation. Also thanks to them for helping with arrangements for the boiler replacement. Very helpful with regards deposit return also. Would recommend Martin and Co

Sozo Β· 4 October 2025

Agent replied Β· 5 June 2024

We're glad to learn that you were satisfied with the urgent help provided by David Tupper and the rest of our team. We understand how important these issues are and it's our top priority to address them promptly. We appreciate your acknowledgment. Stephen Frost Director

5/5

Google

As someone who has been renting for over three years, I can confidently say my first experience with Martin & Co., and specifically David Tupper, has been exceptional. David has been professional, attentive, and made any maintenance processes smooth and stress-free. His prompt responses and proactive approach really set him apart, making this the best rental experience I’ve had.

Michelle Β· 23 April 2025

Agent replied Β· 23 April 2025

Thank you for your wonderful feedback, Michelle! We're thrilled to hear that your experience with David and Martin & Co. has been exceptional. It's great to know that his professionalism and proactive approach contributed to a smooth rental process for you. We appreciate your kind words and look forward to continuing to provide you with excellent service. Stephen Frost, Director.

5/5

Google

Many thanks to Martin & Co. and especially David Tupper for their great support. From the beginning of our application process until now, they have always responded quickly and taken prompt action. Everything went smoothly and efficiently. I definitely recommend Martin & Co.!

Furkan Β· 29 October 2025

Agent replied Β· 29 October 2025

Thank you for your wonderful review, Furkan! We're thrilled to hear that you had a smooth experience with David and our team. Your recommendation means a lot to us, and we appreciate your trust in Martin & Co. If you need any further … More

5/5

Google

We've seen houses with a dozen agents over the past year or two and have been very impressed with Martin & co of late. In particular, one of their agents, Lauren Cook, who we dealt with on our latest viewing. Lauren was dilligent, flexible (on one occasion rearranged her diary to help us fit a late viewing in after work), she knew the background of the house she was showing us (which is rare in our experience) And she noted down questions we had as we were looking around so we didnt have to email her. She's really professional and credit to the company.

Claire Β· 5 July 2024

Agent replied Β· 2 December 2024

Thank you so much for your kind words, Claire. We really appreciate you taking the time out to share your experience with us, particularly regarding Lauren. We are pleased to hear that she provided excellent assistance. We'll ensure that your appreciation will be communicated to her. Kind Regards Stephen Frost Director

5/5

Google

Tonia Pool has been absolutely fantastic throughout my interaction with her regarding my tenancy. She's professional, responsive, and genuinely cares about resolving any issues quickly and efficiently. Her support made the whole tenancy renewal experience with Martin & Co stress-free and smooth. Highly recommend her! Thanks.

Ifeoluwa Β· 18 September 2025

Agent replied Β· 18 September 2025

Thank you for your wonderful feedback! We are thrilled to hear about your positive experience with Tonia and appreciate your recommendation. Our team strives to provide exceptional service, and it's great to know we were able to make your tenancy renewal stress-free. We look forward to assisting you again in the future! Stephen Frost, Director.

5/5

Google

Libby is an outstanding staff

Gloria Β· 15 August 2026

Agent replied Β· 22 August 2026

Thank you for your review, Gloria. We are pleased Libby made such a positive impression. The team at Martin & Co Chelmsford work hard to deliver a high standard of service, and this recognition is truly valued. Best regards, John Frost Director

5/5

Google

Me and my mum have had an outstanding experience with Martin & Co. After our initial enquiry, we received a very quick follow-up from Luke Harris. He offered a very courteous and professional service and helped us efficiently secure our desired property. Previously, we had encountered many rude agents, but this was certainly not the case with Luke who handled all our queries with utmost care and respect. Furthermore, David has been excellent in dealing with our maintenance issues in a swift and courteous fashion. Would highly recommend Martin & Co. to anyone looking for an estate agent to work with in the Chelmsford area.

Petar Β· 14 June 2024

Agent replied Β· 14 June 2024

Dear Petar, Thank you so much for taking the time to share your experience with Martin & Co. We are thrilled to hear that you and your mum had such an outstanding experience with us, especially with Luke Harris. Providing courteous and professional service is what we strive for, and it's fantastic to know that we exceeded your expectations in securing your desired property efficiently. Regards, Stephen Frost Director

5/5

Google

We've seen houses with a dozen agents over the past year or two and have been very impressed with Martin & co of late. In particular, one of their agents, Lauren Cook, who we dealt with on our latest viewing. Lauren was dilligent, flexible (on one occasion rearranged her diary to help us fit a late viewing in after work), she knew the background of the house she was showing us (which is rare in our experience) And she noted down questions we had as we were looking around so we didnt have to email her. She's really professional and credit to the company.

Claire Β· 12 June 2024

Agent replied Β· 6 June 2024

Thank you so much for your kind words, Claire. We really appreciate you taking the time out to share your experience with us, particularly regarding Lauren. We are pleased to hear that she provided excellent assistance. We'll ensure that your appreciation will be communicated to her. Kind Regards Stephen Frost Director

5/5

Google

Tonia Pool was very efficient in dealing with a cylinder leak. She organised a repair very swiftly and a credit to Martin & Co.

Harry Β· 25 March 2026

Agent replied Β· 22 April 2026

We're overjoyed to hear that Tonia Pool handled the cylinder leak so efficiently and swiftly. She is indeed a credit to Martin & Co.

5/5

Google

Thank you Tonia (Pool) for your professional and excellent support of our rental property - especially when support is required for trades to resolve day to day issues.

Andrew Β· 20 February 2026

Agent replied Β· 20 March 2026

Thank you, Andrew, for your kind words. We're delighted Tonia provided professional, timely support coordinating trades and resolving issues at your rental property. We appreciate your trust in our team and your recognition of the service. … More

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Questions about Martin & Co Chelmsford

How many reviews does Martin & Co Chelmsford have?

Martin & Co's Chelmsford office has 753 reviews across four platforms: 718 on Google, 20 on View Agents, 9 on Direct reviews, 6 on Trustpilot.

What is Martin & Co Chelmsford's rating?

Martin & Co Chelmsford is rated 4.8 out of 5 across all 753 reviews, and 4.8 out of 5 on Google from 718 reviews.

What do landlords say about Martin & Co Chelmsford?

9 reviews from landlords, rated 5.0 out of 5 on average. For example, Jan wrote: "We have had our rental apartment with Martin & Co for many successful years, and never had a complaint. This year has been very difficult for us due to changes ..."

What do tenants say about Martin & Co Chelmsford?

17 reviews from tenants, rated 5.0 out of 5 on average. For example, Jess wrote: "Our front door’s lock jammed so I emailed Tonia first thing in the morning. She replied quickly and got a locksmith organised and sent out to me that day. The ..."

Has Martin & Co won any awards?

Yes. In The Trusted Agent 2026 awards: Martin & Co, Chelmsford won Platinum.

Where is Martin & Co's Chelmsford office?

Martin & Co Chelmsford, 2 Watson Heights, Chelmsford, Essex, CM1 1AF.

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