Martin & Co Chelmsford reviews

★★★★★ 5/5

Google

We’ve dealt with a lot of estate agents, and this team has been by far the most genuine. They’re 100% honest, act with integrity, and don’t try to push or spin things AND they act fast, no having to chase, which made the whole process so much easier. A special thank you to Paul, who has gone above and beyond for us. He’s incredibly knowledgeable and genuinely values you as a buyer. We couldn’t recommend him and the team highly enough.

Katja · 20 August 2025

★★★★★ 5/5

Google

I recently successfully applied to rent a property with Martin & Co Chelmsford Estates. Libby Conolly has been very professional and supportive with timely responses to my queries and excellent feedback and advice. Thanks Libby!

Olajide · 8 August 2026

★★★★★ 5/5

Google

Very friendly and helpful team. Fast at responding and catering for our needs. Everything went through smoothly. I dealt with a lovely man called Paul who was easy to talk to and very helpful. Would recommend.

Debra · 1 August 2026

★★★★★ 5/5

Google

Lauren has been absolutely fantastic so far, from our first viewing right through to having our offer accepted. She’s been warm, friendly, and approachable, always making us feel at ease. Her clear communication, genuine support, and quick responses have really stood out. It’s clear that she truly cares about people and not just making a sale, something that really sets her apart from others we've come across. We’re confident she’ll continue to guide us through the rest of the journey to securing our first home. Highly recommend! - Marinelle & Jake

Milya · 16 July 2025

★★★★★ 5/5

Google

Just wanted to say thanks to Libby and Tonia for being available and supportive through our renting process . They made it so easy for me and didn’t mind my questions. Thanks a lot

Christabel · 8 August 2026

★★★★★ 5/5

Google

I’ve been a tenant with Martin & Co for over 7 years, and my experience has been consistently positive. The team is professional, specially David Tupper , he is very responsive and always willing to help. Maintenance issues have been handled promptly, and communication has always been clear and courteous. Over the years, they’ve proven to be reliable and trustworthy, making my rental experience smooth and stress-free. It’s rare to find an agency that maintains such a high level of service over the long term, and I genuinely appreciate their efforts and I highly recommend David!

Gabriela · 12 July 2025

★★★★★ 5/5

Google

I had the pleasure of working wit Lauren and Paul during my recent property search and I couldn’t be more impressed. From the beginning they were professional, responsive and genuinely invested in helping me find the right home. Their guidance skills were instrumental in getting my offer accepted. Lauren brought a calm confidence to the process always keeping me information and making sure every detail was handled with care. Together they made what could have been a really stressful experience feel smooth. If you’re looking for estate agents who are not only knowledgeable but also truly committed to your success I highly recommend Lauren and Paul. They are fantastic!

Casey · 10 July 2025

★★★★★ 5/5

Google

Tonia Pool at Martin & Co is absolutely superb in what she does. Tonia is very responsive in her email communications and is clear and articulate in her delivery. She is an absolute pleasure to work with and we have 100% faith that our property is in good hands. Thank you Tonia.

Gareth · 16 March 2026

★★★★★ 5/5

Google

When selling a property you have to take a leap of faith when choosing a sales agency even after doing the usual searches and reviews. Experiences can be so variable. Happy to say Martin & Co exceeded our expectations with a steady flow of viewings and some second viewings in short order. Paul Curtis the Sales Manager guided us through the process with his expert local knowledge and wealth of experience. And yes we did accept an offer within the agreed contract period. Would highly recommend Martin & Co. Thanks also to the other team members for playing their invaluable part.

Colin · 8 August 2026

★★★★★ 5/5

Google

I cannot speak highly enough of Tammy at Martin & Co Chelmsford. Her friendly, gregarious, and consistently helpful attitude has been a standout experience. Unlike previous encounters with blasé, indifferent, or even rude agents at other estate agencies, Tammy treats every query with seriousness, addressing them promptly and with remarkable efficiency. What truly sets Tammy apart is her ability to make you feel genuinely heard and valued. She is the model of a great agent and embodies effective customer service. Tammy is a breath of fresh air in the industry, a true asset to Martin & Co Chelmsford, and a gold standard that all agents should aspire to. Her professionalism and personable approach have made all the difference. Thank you, Tammy!

Phileas · 15 May 2025

★★★★★ 1/5

Trustpilot

I would think very carefully about…

I would think very carefully about using this company if you are a tenant looking to rent a property. All is ok until you wish to leave the property when I found correct check out procedures were followed, conversations were invented spurious claims are made about damage to 2 weeks after I had left the property. I lodged a complaint which was never responded to. Its taken me over 6 months to get my deposit back- which I did following it being taken to adjudication. If you are a tenant watch your back and document everything.

Neil · 15 March 2026

★★★★★ 4/5

Google

I've used Martin & Co for coming 20 years which says it all. Tonia has been looking after my interests recently always with friendly and timely communication.

Rob · 8 August 2026

★★★★★ 5/5

Google

Id like to share how professional and accommodating Tonia was with assisting with my property. Like to say a big thank you and keep up the very high standards.

Paul · 25 July 2026

★★★★★ 2/5

Google

Our Experience as Tenants with Martin & Co Unfortunately, our experience as tenants in a property managed by Martin & Co was disappointing and frustrating overall. Starting with the negatives: One of the major ongoing issues during our tenancy was a persistent fox problem in the garden. Throughout our stay, foxes frequently dug holes, brought in rubbish, and left faeces, making the garden completely unusable. It was clear this was a long-standing issue, evident from the presence of ineffective, low-cost deterrents and corroborated by neighbours who confirmed the landlord had dealt with this before. Martin & Co’s response was to suggest we sprinkle sand, chilli powder, garlic powder, and pour boiling water under the decking where the foxes nested, none of which resolved the problem. We eventually informed them that we would not accept responsibility for any garden damage caused by the foxes. Sadly, this issue left us unable to enjoy the garden space at all. We also experienced mould in the built-in wardrobes, which ruined several items of clothing. The mould was clearly due to poor design, wardrobes placed against a cold external wall, directly in front of a radiator, causing condensation. A simple solution such as installing ventilation grilles was not permitted, so we were left with no option but to keep the wardrobe doors permanently open. Martin & Co’s response was to send us a generic leaflet on managing mould, which felt dismissive and unhelpful. Additionally, we found interactions with one particular staff member, John Frost, to be consistently unprofessional. We requested that communications from third-party contractors be done via email, not WhatsApp. Despite this, John repeatedly insisted that “WhatsApp is a common form of communication” and even told us we’d need to WhatsApp to notify the third parties that our contact preference is email. At one point, our personal number was shared with an unknown international contact, which felt like a violation GDPR. The dismissive attitude and lack of basic customer service skills were incredibly frustrating and made communication unnecessarily difficult. At the end of our tenancy, we returned the property in better condition than when we received it, as confirmed by the checkout report which showed improved scores compared to check-in. Despite this, Martin & Co attempted to withhold £150 of our deposit for a bush that slightly overhung a path, exactly as it had when we moved in, and £20 for light fittings that required a qualified electrician to replace. As tenants, we are not permitted (nor qualified) to carry out electrical work, so this charge felt unreasonable. While they claimed the landlord had made these requests, Martin & Co should help landlords apply some common sense toward fair and reasonable deductions instead of facilitating exploitative predatory practices. Only after we indicated our intent to escalate the matter to the Tenancy Deposit Scheme (TDS) did they accept a £20 counteroffer, which still felt unjustified. Thankfully, schemes like the TDS exist to help tenants push back against these ludicrous cash grab attempts. On a more positive note: There were a few occasions where maintenance issues, such as the oven wiring melting, the bathroom sink breaking, a leaking kitchen tap, and a loose front doorstep, were addressed promptly. We also appreciated the professionalism and kindness of a couple of staff members, particularly Kerri and Libby, who were polite, helpful, and respectful throughout our interactions. They were a refreshing contrast to the overall experience and are a credit to the team.

Patrick · 23 April 2025

★★★★★ 5/5

Google

Tonia Pool had been very helpful and prompt in responding to all my queries. She is incredibly patient and provides a clear guidance while keeping me updated on key events with regards my rental property. Also the rest of the team (John and Libby) had been very helpful making the whole process of renting out my property a seamless one. Would definitely recommend Martin & Co.

Sudeep · 17 September 2025

★★★★★ 5/5

Google

I’ve used Martin & Co to sell my house. Lauren has been handling the sale for me and I can’t recommend Lauren or Martin & Co enough. Communication has been regular and I get updates as they happen. Great advice from Lauren and I’ve been given space and time to make decisions without the pressure I’ve had from previous agents. Lauren has taken into consideration some specific requirements which has made the process less stressful than it could’ve been. Thank you Lauren

Chris · 21 March 2025

★★★★★ 5/5

Google

Ben Clark has been fantastic with the whole showing around and buying process and has restore my faith in estate agents! He listened to exactly what we wanted and only showed us properties that fit our criteria - communication was excellent and he was forward thinking showing us properties that we hadn’t considered but he knew (annoyingly!) that it would be the house that we would buy! - always answered questions directly and not in a round about way - I cannot sing his praises highly enough

Nicolacalver · 19 March 2025

★★★★★ 5/5

Google

What more can we say dealing with Kim has been an absolute joy. If you are a landlord then you can be sure that she will dot every I and cross every T when managing your letting agreement. She is extremely professional and will always have your back covered. Dealing with some agencies can be faceless and challenging but with Kim it was personable and effortless.

Debbie · 17 August 2025

★★★★★ 5/5

Google

Paul is a top class professional. When things get difficult experience counts; you can count on him to get the job done

Gary · 8 August 2026

★★★★★ 5/5

Google

We’d like to say a big thank you to David for all his help during our time as tenants. He was always quick to respond and happy to assist with any requests, making sure everything was dealt with efficiently. When we let him know we’d be moving out, he remained professional and made the whole process straightforward and stress-free. It’s been a pleasure dealing with him, and we wouldn’t hesitate to recommend him to anyone looking for a reliable estate agent.

Koray · 28 December 2024

★★★★★ 5/5

Google

Libby was fantastic - super responsive and helpful finding us our next property to rent. She made time for us wherever possible and took our requirements and preferences into account when suggesting places to review. Would definitely go with Martin and Co again for a property search! Thank you Libby and team!

Maisie · 10 November 2025

★★★★★ 5/5

Google

Tonia was really helpful sorting my flat out when major work was needed . I can’t fault her and Martins Chelmsford for their service

Nick · 18 June 2026

★★★★★ 5/5

Google

I’ve worked with Paul and John at Martin & Co for a while now and they’re great guys to work with, always professional, organised, and easy to deal with. I can’t recommend them enough. The whole Martin & Co team make every job run smoothly. Highly recommend.

George · 4 December 2025

★★★★★ 5/5

Google

My experience as a Landlord has been very good. I’ve had a lot of dealings with Tonia, who has been very professional and thorough with all matters concerned. I look forward to another year of business with them.

Andy · 20 February 2026