Charters Chandlers Ford reviews

★★★★★ 5/5

Google

Victoria, Ella, Elle, Jess and Lisa have been fantastic, in selling our home and helping us find our new one. They have been an absolute pleasure to work with, keeping in touch and updating us on every step of the sale and purchase. Their professionalism and efficiency has made, what in previous moves has been a stressful experience, into a smooth and seamless process. We are very grateful and highly recommend Charters to anyone who is intending to sell or buy a property.

Samantha · 10 January 2021

★★★★★ 5/5

Google

We have just sold our house and bought our next property through Charters and we could not recommend them highly enough. Elle, Mike, Victoria, Jess and all the team are not just professional, but get to know the client and the property very well, providing informed and thorough viewings, as well as perceveiring to get the right house for us to move on to, listening and taking under consideration our requirements. Working in very difficult circumstances with Covid, they have not let their customer service down and have kept us well informed throughout, never failing to call and update us. Their floorplans and photos are professionaly made; and included in the price, and second to none from any other agent in the area, showing off the property at its best. A very interpersonal service which is just what you need when selling your home. Cannot speak highly enough for all of the team. Definitely recommend if you are looking at selling or buying a property. ps. Everyone can sell a property at a low ball price, which seems to be the common theme with another popular agent in Chandlers Ford, but selling it at the right price takes a bit more work, that these guys are not afraid to do. fyi.

Stavroula · 10 January 2021

★★★★★ 5/5

Google

Alex from Charters in Chandlers Ford worked with us very well to arrange a tenant for our property. He gave us regular updates on viewings until we found a tenant. We were fortunate in that the property was on their website for barely 24 hrs. and the deal arranged. All communication was professional whether email or on the telephone, yet he made us feel we were 'friends' and that nothing was too much trouble. Alex ensured we were fully informed regarding leasing properties e.g. legal aspects we did not know about. From arranging the contract to collecting keys for the property he afforded us an excellent service. Thank you.

Linda · 11 December 2020

★★★★★ 5/5

Google

Exceptional service; highly professional and effective. More to the point Victoria and her team always do what they say they will do - this seems to be a rare thing in this day and age!

Andrew · 28 July 2019

★★★★★ 2/5

Google

I have made purchase of my first house with Charters CF some time ago now but now cleaning my mailbox I recalled I was going to place comment here. So on average they are ok but obviously being paid from sell price they try to keep price up. They are not to pushy re use of their Finance Advisor but are pushy to make an appointment with him. Its a matter of him to evaluate if you can afford estate and then he gives an agents green light to process. I had a feeling not ok if person related to agency know what my affordability is. As this information allow agency to keep price high. Second objection is finalization of purchase. House supposed to be released on Wed but actually we've been told previous owner has a delay and agent have no keys yet. So next day when eventually afternoon house was ready when I arrived to collect a keys they didnt even know where they are or how they look like :) As I have some marketing/sales background I know it’s one of the most disrespectful ways to treat customer. For a person buying first house for a large amount of money getting keys is something unique. And when he/she gets to agency when nobody knows where keys are, not a word of sorry, not even a thank you card… it’s just not right. I got a few keys that I had to guess which door they open :) Selling cars for years I know that for collection car needs to be shiny, polished, perfumed, sales person is waiting with a keys and small thank you gift. Then customer for sure will be satisfied and more likely comes back. Don’t count on such treatment with Charters tough :) Other than that all went smooth and successful.

Matt · 30 July 2020

★★★★★ 5/5

Google

A fantastic and really helpful team! Jessica showed us round the house that we have eventually gone on to start the process of buying and she has been really helpful and quick to respond throughout. We’ve also been assigned Amy as our contact to help move the process along and she has been so diligent and helpful as well. All of the team are really friendly, professional and happy to help, would thoroughly recommend!PositiveResponsiveness, Quality, Professionalism

Olivia · 22 June 2021

★★★★★ 5/5

Google

Once again I have become the most appreciative recipient of the magnificent commitment that Tracey Docherty the Charters Lettings Manager provides. For she is always way-out-in-front on all matters, such that everything she does is performed in the most exacting of fashions; her organisational skills are truly amazing, affording her the ability to convey such a wonderful aura of gentle dynamism; and this exceptional aspect of her character, commingled with her utmost sincerity and vibrant persona makes her such an absolute joy to be associated with.

Grahame · 26 May 2020

★★★★★ 5/5

Google

I can not recommend the team at Charters enough. Both Victoria and Elle have been so helpful throughout the entire process and have always been at the end of the phone to answer any questions that we have had. We were always kept updated throughout the viewing process and are incredibly thankful that we decided to use Charters to sell our house. A highly professional team who go above and beyond. Thanks very much to the whole team.

Helen · 11 December 2020

★★★★★ 5/5

View Agents

An extremely professional estate agent.

Sam is extremely courteous, professional, knowledgable and was there on time, if not before. If we had any queries that he could not answer immediately, he found the answers and got back to us as promised.

Colin · 3 November 2017

★★★★★ 5/5

Google

Excellent service from Chandlers Ford office. Negotiations dealt with promptly and efficiently. House sold in days and didn’t even get to market. Highly recommend Charters team.

Patricia · 20 January 2026

★★★★★ 5/5

Google

Throughout the process Charters have been extremely helpful and easy to work with. Bookings have been arranged with a decent amount of notice and feedback was usually provided in less than 1 working day. Following a successful offer on our property 1.5 months into working with Charters, they continued to add value by helping negotiate our chain deal to ensure all buyers in the process were happy. Out of the 3 houses down my road for sale (each with their own estate agent), we have been on the market to shortice and have had an accepted offer the quickest. The rate was fairly competive, although some were cheaper. That being said its easily negated by the fast sale we recieved. 5 Stars.

Thomas · 28 July 2019

★★★★★ 5/5

Google

I didn't find a property that was advertised by Charters, however I found Dale and Becky very efficient, professional and friendly in trying to find me the right property, during viewings, and calling me regularly to stay in contact and offering to see properties that were not on the market yet. It's almost a shame that I found a property via a different agency, as I would have trusted Charters with going through the purchase process. The staff were a pleasure to work with and I definitely recommend.

Melissa · 28 July 2019

★★★★★ 5/5

Google

Throughout the process Charters have been extremely helpful and easy to work with. Bookings have been arranged with a decent amount of notice and feedback was usually provided in less than 1 working day. Following a successful offer on our property 1.5 months into working with Charters, they continued to add value by helping negotiate our chain deal to ensure all buyers in the process were happy. Out of the 3 houses down my road for sale (each with their own estate agent), we have been on the market to shortice and have had an accepted offer the quickest. The rate was fairly competive, although some were cheaper. That being said its easily negated by the fast sale we recieved. 5 Stars.

Tom · 10 February 2019

★★★★★ 5/5

View Agents

Professional, proficient, persistent. Focused on achieving success for their clients.

I have appreciated the encouragement, support and reassurance Jo (and the Charters team) have given me throughout a somewhat lengthy process. Always professional but able to work on a personal level, too. Jo was always pleasant and a pleasure to meet with and talk to. I was grateful for her regular up-dates and the help and advice she has given. Thanks to Jo and the team's persistence and hard work throughout the selling/buying negotiations I can now look forward to moving into my new home in early Spring.

Patricia · 13 January 2018

★★★★★ 5/5

View Agents

Delighted to have Jo Goddard on our side

Charters have been a standout Agency, made possible by individuals like Jo Goddard who enabled the sale of our property to run smoothly. Jo kept us updated regularly and always contacted us when she said she would. We had forgotten how anxiety levels rise when selling a house, it was a pleasant surprise when Jo promptly contacted us immediately after our accepted offer and then helped to steer everything along. We were relaxed and reassured throughout by her excellent organisation and communication, even when not at work she was monitoring emails at key points throughout the process. Thankyou Jo !

Richard · 16 December 2017

★★★★★ 5/5

View Agents

Excellent communication skills

We marketed our house with Charters and received 3 offers within the first few days and were 'Sale Agreed' and off the market within a week. We have now exchanged and are pending completion later this month. Throughout the process Jo has kept us informed, liaising with both our solicitor and the buyer's, ensuring that everyone keeps talking to each other to ensure a smooth operation from beginning to end. She is always friendly and most importantly always returns calls at her earliest convenience, which helps immensely with the stress that comes with moving! Jo always does her best to ensure that everyone in the process is happy with the progress being made. I can't rate her professionalism high enough.

Lynda · 3 November 2017

★★★★★ 5/5

View Agents

Very Helpful Valuation and Advice

Steve came to give us some advice and a valuation of our newly renovated house in Otterbourne. He was prompt and polite and incredibly helpful. Steve obviously knows the area well and gave a very balanced and realistic appraisal of the property. This is refreshing in comparison to the usual 'telling us what we want to hear' which sometimes happens with Estate Agents. If we were to decide to sell the property we would definitely come back to Steve and sell through Charters as we believe they offer the best service in the area.

Sam · 1 September 2017

★★★★★ 5/5

Google

Great service with selling my house. In particular, Gemma and Victoria did a fantastic job but I have to say all the staff I dealt with were really helpful!

Jenna · 28 July 2019

★★★★★ 5/5

Google

So pleased that we purchased our house through Charters. The viewing was professional and engaging. We were well informed during the negotiation process and after the purchase, being kept up date every step of the way. The team was extremely friendly and approachable during the entire process. I would definitely recommend Charters to anyone who is looking to buy or sell.PositiveResponsiveness, Quality, Professionalism, Value

Safwaan · 22 June 2022

★★★★★ 5/5

View Agents

A professional and friendly agent

During a month that has seen many things from relocating from the States to our wedding we would like to thank Sam for making the whole process seamless and problem free.

Walter · 31 December 2017

★★★★★ 5/5

Google

I would like to say a big Thank You to Charters team. They helped us a lot on our purchase and made the process smoothly . Really grateful for Tom's professional service which makes us rest asured until the exchange. Highly recommend this brilliant team if you are going to find your dream house.

Sin · 31 May 2023

★★★★★ 5/5

View Agents

A ray of sunshine!

Jo is always friendly and helpful, and most importantly unlike other agents elsewhere she gets things done! Which is vital when it comes to buying a new home. Highly recommended :)

JAMES · 27 October 2017

★★★★★ 5/5

Google

Just put a property in Chandlers up for let and was able to secure a tenancy within a month of first consultation. Victoria, Jess, Alex, Samantha, Olivia and Tracey all did a great job of organising the paperwork, brochure and viewings then getting all the pre-tenancy formalities done. Charters took the time to take me through the letting process and answer any queries I had. Superb, efficient service and very professional.

Kelvin · 19 January 2021

★★★★★ 5/5

Google

We recently sold our flat through Charters Chandlers Ford. The whole process was fantastic from booking viewings, negotiating the sale and progressing the sale to exchange. I can’t recommend Ed and the team at Charters enough

Jenny · 18 June 2024